Enterprise Leasing Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I spoke with [redacted] and apologized for her experience when she attempted to have the damage waiver removed from the contract. I told her that the refund for the 2 day charge had been processed. Thanks for bringing this issue to my attention.

The Area Manager spoke with the customer.  We were unable to find his safety glasses but we are refunding a day of rental back to his ccard.

The Area Manager spoke with Ms [redacted]. She was
upset that she was not made aware of our rental qualifications when she made
the reservation online at E.com.   He explained that she should have
had the qualifications explained to her in advance and he apologized for that.  He is...

going to take care of a
weekend small car rental this weekend for her.  The Area Manager went over the rental
qualifications with her.

The customer has been contacted and we let her know the refund was processed on 9/10/16.  We are emailing her a copy of the receipt.

The Area Manager spoke with her last
week.  The Branch Manager had already refunded her rental and asked for another chance
to WOW...

customer.

The Area Manager has been trying to contact the customer.  She has left several messages but hasn't been able to get in contact with the customer.

The Area Manager has tried calling and emailing the customer.  As of last week the customer has not returned the Area Manager's phone calls or email.

The Area Manager spoke with Ms [redacted]. She was
upset that she was not made aware of our rental qualifications when she made
the reservation online at E.com.   He explained that she should have
had the...

qualifications explained to her in advance and he apologized for that.  He is going to take care of a
weekend small car rental this weekend for her.  The Area Manager went over the rental
qualifications with her.

This complaint has been resolved and we refunded the
amount we charged for the GPS.  We have
verified that we do...

have the GPS in our possession.

The Area Manager spoke with her last
week.  The Branch Manager had already refunded her rental and asked for another chance
to WOW customer.

The Area Manager spoke with the customer. There was somehow a mix up with car tags on
rentals causing his ticket to get flagged instead of...

the actual vehicle in
violation.  He has been working with [redacted] from the citations department
in Tulsa, who assured him she had taken care of the mix up.  She said his
credit card would not be charged and nothing would be posted to his driving
record.  He was also given the branch managers phone number in case
anything else arose from this situation or if he needed any extra
assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]