Enterprise Rent A Car Company of KY

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
After reviewing the response from Enterprise rental. The accusations that I have not spoken to them directly is FALSE information. [redacted] who is the customer service rep, I spoke to several times and [redacted] a few times to leave messages. [redacted] did not inform me on 11/17/15 that the rental was not being paid for by the insurance company until Dec. 4, 2015. Enterprise have failed with their customer service and need to change it in the future with serving each customer. After filing the complaint with the Revdex.com I received a harassing phone call from [redacted] to argue about my complaint and email. Instead of a "how to better serve your customer call"! He is right about ONE thing I have since returned the car and Will NEVER do business with them again. I have also called numerous times today to see exactly what the final balance is and have been on hold as long as 10 mins and still NO ANSWER. I emailed [redacted] to make him aware so that Enterprise is aware if their communication failure also. Regards,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]

I had a car accident in 2008 which resulted in me having to rent a vehicle from Enterprise Rental Car. At that time the vehicle rented to me was a Ford Fusion of the current year. I left the parking with the vehicle and made it to the stop light on the same block as the rental company and noticed the car smoking. I immediately turned around to return the vehicle. They put me in a different vehicle at that point. A few weeks/months later I received a $500 bill for something I couldn't have done to the car that I had driven for less than 5 minutes. Now that I need a rental car, it's a note on my account that says do not rent. I am highly upset about this issue. I will continue to complain until something is done about this!!!!!!!