Enterprise Rent-A-Car - Servicing Oregon

Good Morning,
Please see the attached response to the rejection on file ***
To whom it may concern, Please accept this correspondence as our response to the rejection by the customerOn June 21st, 2016, a settlement offer was made to the customer indicating that a reduced amount would be accepted as full and final settlement of the claim, in exchange for payment by July 21st, Enterprise was not contacted by the customer regarding payment until after that offer had expiredAs previously noted, under no obligation, Enterprise has already waived $of the claim balanceWe request that customer remit payment for the remaining balance of $Thank you for your consideration in this matterPlease contact the undersigned should you have any additional questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

Complaint: ***I am rejecting this response because: As I stated in the statement I made to Revdex.com, the
consumer service of the Enterprise Holdings Inchas stated to me the same thing they have stated sicne I first complained - that they would work with their partners in Chile to resolve this matterWell, nothing has been done to date, even after I provided all that they asked for - statements showing I was charged twice - including that their partner's acknowldgement to me that there was indeed an error on their part when I spoke with the Alamo rep at the Chilean International Airport on Oct This is now a month later and still no contact from them.
I therefore reject their response in order to ensure that you, Revdex.com, remain in the loop of this rather ridiculously simple matter.
Sincerely,*** ***

Revdex.com:
As requested, my mailing address, in case the refund directly to my bank fails, is as follows: *** *** *** *** *** *** *** ** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Resolved 7/
Refunded the FSO total amount and contacted ***She is please that we did even more than what she had anticipated because she expected to pay $stillFor her trouble I decided to do the whole $44. Jay A***, Area Manager

Hello,
I have received this concern and will work directly with our partners in Chile resolve this for Mr***I will follow up directly with the customer
Have a great rest of your day!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is perfect to me. Sincerely, [redacted]

I spoke to Mr. [redacted] on Friday. I apologized about the poor service and applied a credit of $82. He was very happy with the quick response and the resolution. Thank you,Aleks

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We are still trying to reach Mr. [redacted] - Notes from our Area Manager Jay A[redacted] are below:
I have been unable to connect with him as well. I left a message on his phone and I also spoke to his mother and gave her my phone number and email address and asked that she have him call me. I also told her...

to have him send me proof that he paid the citation already and any other communication that he has had regarding this so that I could help him. I have not heard back at this point. It sounds like he has an odd work schedule according to his mother. I will update once I hear back.
 
Jay A[redacted] - 6.29.2015

Complaint: [redacted]I am rejecting...

this response because: I received an email from the merchant this past Monday and I tried to get a hold of them immediately; I was only able to get through to a voice mail system. I left a message but no response yet. However, I am actually escalating my claim, if that is at all possible! I just found out this past Monday that the merchant went ahead and filed a claim with my insurance company, after they found out about my Revdex.com complaint. I had spoken to my insurance company, [redacted], prior to my Revdex.com complaint and they are the ones that recommended that I dispute the validity of the damage. The merchant went behind my back and somehow initiated a claim on my insurance, without my knowledge, before this issue was settled; then sent me a letter about it. The letter was received this past Monday as well.  I feel this action by the merchant was sneaky, deceptive, and shady. It seems to show exactly what I am dealing with.Sincerely,[redacted]

We sent in a response on July 6th.....it said:
Message sent to Revdex.com on July 6, 2015:
 
We are trying to add further communication notes to this record and it is not allowing us to do this.  Please add:
 
“Citations has refunded Customer’s money and resolved on their end. I have called Customer 2 times and have not heard back.  According to his mom he works strange hours and sometimes gets off really late which may be why he hasn’t called me back.  At this time, I am waiting for a response to my phone messages.”  Jay A[redacted] – ARM – July 5, 2015
 
Thank you,
 
Cathy

Complaint: [redacted]
I am rejecting this response because: It was raining hard and didn't see it till I had come back down once stopped raining and they did a quick walk through..I didn't make this mark

Complaint: [redacted]I am rejecting this response because:
Does not address the issue. Twice I was offered a lower payoff than the current amount due. Now, they are not willing to offer same. If they could take a lower amount earlier, they should be able to do so now. Think that they are being really evasive, not forthcoming and certainly less than honorable. Not acceptable.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:I have a bill for around $1300 since my insurance won't pay for your defective car. $1300 to repair a bumper?!?! And who's paying the for the rust under the bumper to get fixed? 
Sincerely,
[redacted]

Hello,
Our office is working with the bank to ensure the deposit was refunded to the customer's card. If for some reason the bank is unable to confirm, we will refund the customer via check for the disputed amount.
Can you please gather the customer's mailing address for a USD check in case the bank is unable to confirm the amount was refunded?

The situation was unfortunate as the vehicle Ms. [redacted] was interested in purchasing was unique and we are not able to duplicate the product for her. If possible we would have provided her with a duplicate vehicle to consider for purchase - the vehicle was sold to another customer in...

between the time Ms. [redacted] test drove it and made the final decision to purchase it. The location where she was shopping made an attempt to retrieve the vehicle for her only to discover that another customer had already purchased it. Ms. [redacted] has requested her personal information be sent to her and we are complying with her request.

Good afternoon,I have read through the concern and attempted to contact Ms. [redacted]. I left my contact information with her so she can reach me by phone or email and we can resolve the concern as soon as possible.Thank you,Alex S[redacted]Area Rental ManagerPortland, Oregon

Date: 5/17/2016
Status: Resolved
Synopsis: Customer thought he was overcharged
Resolution: We looked in to the charges and agreed with him after he provided some explanations on the charges.
Matt E[redacted]
Area Rental Manager

Our GRM, Angel B[redacted], gave Ms. [redacted] a call and discussed her recent rental.  Customer had several issues including the service received from the manager at this branch.  We are reimbursing Ms. [redacted] for the tow charge in the amount of $133.15 and also sending a rental voucher in the...

amount of $200 for Ms. [redacted] to give Enterprise the opportunity to show that the service she received recently was an exception, not the rule.  Ms. [redacted] was satisfied with this resolution and was appreciative of the phone call.