Enterprise Rent-A-Car - Servicing Oregon

Mr. [redacted] rented a vehicle with us on 3/18 in the morning. We provided him with an SUV. During the rental inspection, the Assistant Manager of the branch conducted an inspection of the vehicle with Mr. [redacted]. As part of this process, because it was raining, the vehicle was parked under a covered...

area. Mr. [redacted] after inspecting the vehicle agreed and signed that there was no damage present on the SUV. At the time of return Mr. [redacted] returned the vehicle with a visible, dime size in the driver view of the windshield. Mr. [redacted] upon return claimed that this damage was pre-existing even though he inspected the vehicle with the Assistant Manager. The damage, because of the location of impact is immediately visible once a driver seats down behind the wheel. If the damage was present, Mr. [redacted] would've seen it immediately even prior to leaving our lot which would've given him the opportunity to return the vehicle and exchange it. As Mr. [redacted] and I couldn't come to a resolution, I advised Mr. [redacted] to reach out to his insurance provider to help with this resolution. Thank you,

I talked with [redacted] and let her know that I would be refunding her the amount for the pre-paid fuel.  She said that she used a credit card for the deposit that she normally doesn't use, and just now saw the bill. She called in yesterday and said that Franklin was unhelpful and unwilling...

to refund the fuel.  I let her know that I would issue the refund and asked her if there was anything else I could do.  She said that all she was looking for was a refund.  Ray W[redacted], BRM 3.6.2016

Complaint: [redacted]I am rejecting this response because:I have the email response from Mr. A[redacted] stating that he had received the information he requested from me on 6/26.aid parking ticket information3 messages [redacted]gmail.com>Fri, Jun 26, 2015 at 8:41 PMTo: [redacted]@erac.comCc: [redacted] <[redacted]@gmail.com>Hello Jay,Attached is the information that you requested.  Thank you[redacted]IMG_[redacted]pdf554K [redacted] <[redacted]@gmail.com>Fri, Jun 26, 2015 at 8:43 PMTo: [redacted].comCc: [redacted] <[redacted]@gmail.com>[Quoted text hidden]3 attachmentsIMG_[redacted]pdf555K IMG_[redacted].pdf297K IMG_[redacted]pdf664K A[redacted], Jay <[redacted]@ehi.com>Fri, Jun 26, 2015 at 8:55 PMTo: [redacted] <[redacted]@gmail.com>Thank you [redacted], I will get working on this for you. I will get back to you next as we discussed. Have a great weekend!Jay A[redacted]Area ManagerEnterprise Rent a Car[redacted]On Jun 26, 2015, at 8:43 PM, [redacted] <[redacted]@gmail.com> wrote:On Fri, Jun 26, 2015 at 8:41 PM, [redacted] <[redacted]@gmail.com<mailto:[redacted]@gmail.com>> wrote:Hello Jay,Attached is the information that you requested.Thank you[redacted]<IMG_[redacted]pdf><IMG_[redacted].pdf><IMG_[redacte...⇄

We left two voicemails for the customer to attempt resolution. I have now issued the requested refund of two days of rental to the credit card used on most recent rental per Ms. [redacted] request and have mailed her a letter of apology for the incorrect listing on our "Do Not Rent" list. I have...

confirmed she is not listed on that list any longer and outlined that in the letter I sent her.

Complaint: [redacted]I am rejecting this response because: This has not been resolved. The Vancouver Enterprise needs to send this to whoever handles their issues. The address that we got the rental car from was a Vancouver location so I entered the Vancouver address.Sincerely,[redacted]

Thank you Revdex.com, I was contacted by Enterprise District Manager yesterday and it seems like the Refund of $82 was issued. The complaint was resolved. Sincerely,
[redacted]

Revdex.com Serving Alaska, Oregon & Western Washington Complaint #[redacted]
I have just sent the account information to Enterprise.
The refund is to be due in 10 days time.
Thanks a lot!

Complaint: [redacted]I am rejecting this response because: I have not received a callback form the area manager if you would like to contact me at [redacted] I would love to speak to them and resolve my issue, However as of today I have only spken to the location for which I rented from with no resolution.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]