Enterprise Rent A Car - Serving Washington

Please consider this note as final resolution to complaint # [redacted] After receiving this notice, the renter was contacted directly via telephone and emailAs a result of our conversation with the renter, EAN Holdings, LLC, has agreed to relieve Ms [redacted] of her responsibility for the damages to the vehicle rented on rental agreement # [redacted] from 6/26/- 6/30/Ms [redacted] has been refunded the $deductible collected upon returnThe balance paid by Ms [redacted] 's insurance company has also been refundedMs [redacted] has been notified of this resolutionThank you

Complaint: [redacted] I am rejecting this response because:Right at the time I decided I was going to think about purchasing, Hanna stepped out of the room and brought John in to talk to meJohn began to pressure me and ask me why I needed time to thinkHe then asked who I had credit with my prior vehicle, I told himBut I strictly, and repeatedly told him "please do not run my credit until I have decided"My first letter was from [redacted] ***I called them to dispute it, and they told me to write a letter to dispute itWeeks later I started to receive other creditors that they submitted applications to without my approvalThey need to call all the banks and reverse this immediatelyAnd that is final! PS: I am still working on Credit scores for the before and after, to show how low my score declined due to their actions [redacted] was the only bank that did not accept a letter from me, stating that Enterprise needed to reach out to themCresent and Investors wrote back stating the same in a letter after I did reach out to them

Complaint: [redacted] I am rejecting this response because:I told enterprise car rental the name on the account when I spoke with them the name on the contract is [redacted] this not my account so I'm not to be held responsible if enterprise car rental have any questions they can contact me at [redacted] also when I spoke to the general manager he told me that he was not the general manager for the location in Burien Wa but that he was the general manager for the federal way location and let he would have the general manager for the Burien call me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me After speaking with Austin on August 2, at 4:15pm he assured me that no actions to the rental would be taken because it was not my faultI appreciate Austin listening to my concerns! This was cleared up and handled with a great level or professionalism and I am satisfied with his response in this matter Sincerely, [redacted]

We have vehicles impounded frequently for multiple reasons ( illegally parked, parked in a reserved space, fire lane, DUI/DWI traffic stop, etc)All of the above reasons result in the customer being responsible for the costsA letter from the apartment complex manager/landlord was requested to verify the reason they had the vehicle impounded.The Burien Enterprise Rent-A-Car location received a notarized letter dated March 31, confirming reason behind the impound as expired tabs (Expired Feb-17, was impounded on 3/1/17).We will reimburse Mr [redacted] for the cost of the impound $as well as $for the inconvenience.thank you,

Our local Area Manager contacted the renter directly via telephone There has been a claim initiated with AMEX and the information provided to our claims department The complaint has been addressed directly with the renter Thank you

I spoke with Mr [redacted] today and his frustration is that they only wanted to rent the car for a dayHe felt that being closed on the weekend was more convenient for the company and not he as the individual consumerHe said that when he rents tools for the weekend he is charged only day for days’ worth of rentingI explained the rationale behind our hours, demand, low cost pricing of carsIn the end I agreed to refund him the day costs but not because of the reasons that he stated about the company, rather for customer service

I spoke with [redacted] in regards to her complaintHer frustrations came from the communication and the lack of options that were provided to her husband to remedy the protection cost I walked her through our documentation and made an agreement to compensate her for all of the coverage cost past 11/ We chose this date because this date was the initial date that her husband made contact with the store and was provided options with how to remove the insurance products At that point he would have not accrued any more cost had he come in and remove it She agreed to pay for days and was happy with the refund of the remaining balance

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me After speaking with Austin on August 2, at 4:15pm he assured me that no actions to the rental would be taken because it was not my faultI appreciate Austin listening to my concerns! This was cleared up and handled with a great level or professionalism and I am satisfied with his response in this matter

From: [redacted] Sent: Tuesday, January 24, 12:PM Subject: Case # [redacted] Please inform Andrew and [redacted] that I DO NOT wish to be contacted by them Andrew and I had an agreement over the phone and then approximately a week later he switched up on me and tried to intimidate me with [redacted] there They are very sleazy in their business practices and that is why I filed with the Revdex.com and the Attorney General They had their chance and they blew it!

I spoke with Ms [redacted] and walked through the entire rental process She was unaware of the charges for the coverage that Brittney had sold to her She also said that she didn't get a response on the formal letter that she sent to the south hill location voicing her frustrations She has always used enterprise and felt deceived by this experience I agreed to refund her the $to address the charges and let her know that I would use her experience to follow up with all parties involved She was happy with the resolution

Area manager talked w/ [redacted] and we are arranging a check refund for the amount requested$plus taxThis is resolved

Enterprise Rent-A-CarDamage Recovery UnitPO Box 801770Kansas City, MO 64180-1770Revdex.com NorthwestStation Drive, Ste222DuPont, WA 98327Attn: [redacted] , Revdex.com Resolutions ConsultantRe: Inquiry – [redacted] *** Enterprise Rent-A-Car file: [redacted] Your File Number: [redacted] Dear Ms [redacted] ,We are in receipt of your complaint dated September 19, 2016, outlining the request from [redacted] filed with your officeThis office handles damage claims for Enterprise Rent-A-CarWe appreciate you giving us an opportunity to investigate this matter furtherMr [redacted] was involved in an automobile accident with an Enterprise rental vehicle (a Chevy Cruze) on June 12, in Seattle, WashingtonThe facts of loss reported to the rental location stated a vehicle driven by Mr [redacted] collided with the right side of the rental vehicleMr***’ insurance carrier, [redacted] was billed for the damage to the rental vehicle on July 26, [redacted] denied liability on August 03, 2016; our office ordered a copy of the police report to gather more informationOn September 09, we received [redacted] ’s denial letter indicating there was no policy coverage for Mr***Since the denial was due to an invalid policy and not a denial of liability, our office left voicemail for Mr [redacted] and sent a letter via US Postal mail asking for paymentMr [redacted] called back the same day and advised our renter was at fault for the accidentWhen our representative advised the claim was denied policy coverage, Mr [redacted] said he would call back with the correct policy informationOn September 19, our representative received voice messages from Mr [redacted] advising the rental vehicle hit his truck, that he had a witness, and asked that our office contact [redacted] ; he also advised he was not responsible and would not pay our claimOn a subsequent call the same day, Mr [redacted] asked that our office stop sending correspondence to himAn email was also received from Mr [redacted] asking for our representative’s supervisor information.On September 20, the police report was reviewed by our office and it indicated that our renter, [redacted] ***, was cited for the accident, prompting our file to be closed the same dateOur office is no longer pursuing Mr [redacted] for this damage claimThank you for bringing this to our attention and should you have any additional questions, please contact our office at the number belowSincerely,Tulsa Damage Recovery Unit866-300-

The windshield chip has been handled. The deposit is refundable at the end of her rental period.

I attempted to contact her twice on 2/14/She has no voice mail and she did not answerThe phone just rings and ringsPlease reach out to me on my cell phone at [redacted] to discuss further

We are sorry to hear that Ms*** had what she felt was a less than great experience with our company, however, Enterprise is not at fault for the mentioned issue with her creditFirst, Ms*** sent us an un-solicited credit application thru our website which requires the customer to agree to
allow us to run their credit for it to go thruWe did not submit her information to any banks at that time since we were unsure as to what vehicle she was going to want to buyMs*** then physically visited our lot as she mentioned and worked with one of our Sales ConsultantsAt that time, Ms*** picked out vehicles that she was interested in and wanted to know what the payments were going to beSince Enterprise is not a bank, in order to find out an interest rate and term on the vehicles she was interested in, we submitted her information to our preferred lendersOnce we got an approval from one of the banks, we then reviewed the terms with Ms*** at which time she told us she was not ready to make a decision and leftWe are surprised to hear that this situation resulted in such a large change to her credit score since usually a credit inquiry only affects a score by a small amount and does not affect the score based on how many banks a loan inquiry is submitted toShe should probably make sure nothing else changed on her credit profile such as a larger balance on a credit card as an auto inquiry would not change a score by points by itself.Thank you Dan P*** - Sales Manager for Enterprise Car Sales

We have issued a $+ tax credit to customer (totaling $68.77) due to customer request for not having registration in vehicleWe reached out to customer via email to inform them of credit, and apologize for inconvenience

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***
So Andy is the Regional Manager and was not privy to all the goings on with my Rental. For renting a vehicle for months and paying for all that time I'm not understanding how I was always behind. As for the Accident - I was rear ended and I noticed after looking at the damage pictures that the license tab on the vehicle were expired. No one informed me of that. And if they had proof that the accident was my fault they'd be coming after me for the $3,+. There is no proof because it was not my fault. He also neglected to mention that I had to take THEIR VEHICLE in for oil changes (which is not my responsibility) on more then occasions. I was always in communication with *** (the Lake City Way) manager and brought in payment every week. I don't understand how they can treat a long term customer so poorly. There are Invoices where the dates overlap with resulted in douible charging me and they have those invoices and both Andy and *** acknowledged that and said they would credit my account and they never did. I DO NOT owe $204.+
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