Enterprise Rent A Car - Serving Washington

Spoke with Mr ***We're going to refund himHe is happy

Complaint: [redacted]I am rejecting this response because:
They lied. They have not tried contacting me.Sincerely,[redacted]

ALL, THIS MATTER HAS BEEN RESLOVED AND I [redacted] RESCIND THIS COMPLAINT.THANK YOU FOR YOUR QUICK RESPONSE,

I have left another voice mail from the customer today 1/5 at 1113am on the cell phone [redacted] that was listed on the profile on the link. I will update once I hear back from the customer and reach a resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution is satisfactory to me.
After speaking with Austin on August 2, 2017 at 4:15pm he assured me that no actions to the rental would be taken because it was not my fault. I appreciate Austin listening to my concerns! This was cleared up and handled with a great level or professionalism and I am satisfied with his response in this matter.
Sincerely,
[redacted]

Our local manager spoke with the customer and agreed to refund the day that the customer felt she was overcharged for.  There was a refund processed for $32.21 to the customers credit card.  We also apologized for the miscommunication between the original agent and this customer.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]s

We have vehicles impounded frequently for multiple reasons ( illegally parked, parked in a reserved space, fire lane, DUI/DWI traffic stop, etc). All of the above reasons result in the customer being responsible for the costs. A letter from the apartment complex manager/landlord was requested to...

verify the reason they had the vehicle impounded.The Burien Enterprise Rent-A-Car location received a notarized letter dated March 31, confirming reason behind the impound as expired tabs.  (Expired Feb-17, was impounded on 3/1/17).We will reimburse Mr. [redacted] for the cost of the impound $345.92 as well as $66 for the inconvenience.thank you,

I called mr. [redacted] back Monday morning at 9:09 a.m. Pacific Standard Time and left him a voicemail that I can still be reached...

at [redacted]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Enterprise Rent-A-CarDamage Recovery UnitPO Box 801770Kansas City, MO 64180-1770Revdex.com Northwest1000 Station Drive, Ste. 222DuPont, WA 98327Attn: [redacted], Revdex.com Resolutions ConsultantRe:  Inquiry – [redacted]       ...

         Enterprise Rent-A-Car file: [redacted]        Your File Number: [redacted]                Dear Ms. [redacted],We are in receipt of your complaint dated September 19, 2016, outlining the request from [redacted] filed with your office. This office handles damage claims for Enterprise Rent-A-Car. We appreciate you giving us an opportunity to investigate this matter further. Mr. [redacted] was involved in an automobile accident with an Enterprise rental vehicle (a 2015 Chevy Cruze) on June 12, 2016 in Seattle, Washington. The facts of loss reported to the rental location stated a vehicle driven by Mr. [redacted] collided with the right side of the rental vehicle. Mr. [redacted]’ insurance carrier, [redacted] was billed for the damage to the rental vehicle on July 26, 2016. [redacted] denied liability on August 03, 2016; our office ordered a copy of the police report to gather more information. On September 09, 2016 we received [redacted]’s denial letter indicating there was no policy coverage for Mr. [redacted]. Since the denial was due to an invalid policy and not a denial of liability, our office left voicemail for Mr. [redacted] and sent a letter via US Postal mail asking for payment. Mr. [redacted] called back the same day and advised our renter was at fault for the accident. When our representative advised the claim was denied policy coverage, Mr. [redacted] said he would call back with the correct policy information. On September 19, 2016 our representative received voice messages from Mr. [redacted] advising the rental vehicle hit his truck, that he had a witness, and asked that our office contact [redacted]; he also advised he was not responsible and would not pay our claim. On a subsequent call the same day, Mr. [redacted] asked that our office stop sending correspondence to him. An email was also received from Mr. [redacted] asking for our representative’s supervisor information.On September 20, 2016 the police report was reviewed by our office and it indicated that our renter, [redacted], was cited for the accident, prompting our file to be closed the same date. Our office is no longer pursuing Mr. [redacted] for this damage claim. Thank you for bringing this to our attention and should you have any additional questions, please contact our office at the number below. Sincerely,Tulsa Damage Recovery Unit866-300-3239

I have spoken to the customer to address his concerns. He will not be pursued for damages to the initial rental car and he is happy with Enterprise. I let him know if he needs anything else to please call me directly.

We have contacted the customer, apologized for the situation and resolved the matter.
We have refunded his $500 and are not pursuing him otherwise for any damages to the vehicle.
The concern should have been addressed at the beginning of his rental and it was not.
We are following up with our...

manager of the location to make sure we are working to resolve matters like these the right way going forward.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting...

this response because:I told enterprise car rental the name on the account when I spoke with them the name on the contract is [redacted] this not my account so I'm not to be held responsible if enterprise car rental have any questions they can contact me at [redacted] also when I spoke to the general manager he told me that he was not the general manager for the location in Burien Wa but that he was the general manager for the federal way location and let he would have the general manager for the Burien call me Sincerely,[redacted]

Please consider this note as final resolution to complaint #[redacted]. After receiving this notice, the renter was contacted directly via telephone and email. As a result of our conversation with the renter, EAN Holdings, LLC, has agreed to relieve Ms. [redacted] of her responsibility for the damages...

to the vehicle rented on rental agreement #[redacted] from 6/26/17 - 6/30/17. Ms. [redacted] has been refunded the $500 deductible collected upon return. The balance paid by Ms. [redacted]'s insurance company has also been refunded. Ms. [redacted] has been notified of this resolution. Thank you.

Area manager talked w/[redacted] and we are arranging a check refund for the amount requested. $199 plus tax. This is resolved.

Our local Area Manager contacted the renter directly via telephone.  There has been a claim initiated with AMEX and the information provided to our claims department.  The complaint has been addressed directly with the renter.  Thank you.

I have nothing to do with my daughter [redacted] owing you she is an adult and her debt is not my responsibility the contract signed by her and enterprise car rental is between the company and her please do not take any money from my bank account I didn't have a contraxt with enterprise car rental and I don't have one now once,again do not take any money from my bank account or debit cardSincerely,[redacted]

I have spoken to the customer to address his concerns. He will not be pursued for damages to the initial rental car and he is happy with Enterprise. I let him know if he needs anything else to please call me directly.  Thanks,  Austin S[redacted]