Envision Security Reviews (%countItem)
Envision Security Rating
Address: 2121 W Alice Ave, Phoenix, Arizona, United States, 85021
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Worst company ever. The very reason I went with this company was because I did not have to sign a contract. They said I can cancel anytime I wanted. And if I was in financial hardship I can place my account on hold. Well once everything was hooked up everything changed. The account was transferred to brinks and I am now in a 5 year contract I cant break. I dont even live in the house anymore due to loss of employment. I now pay for a system that serves no purpose. They wont work with me at all. Bunch of i
s and liars.
Envision Security provided the equipment for the alarm system in customer's home. Brinks Home Security owns the contract. They handle the monitoring and billing of the account. Brinks Home Security has a signed contract of 60 months on file. They also require each customer to pass a Welcome Call Survey verifying that they are aware of the contract rate and terms. I did reach out to Brinks Home Security Loyalty Department and asked them to contact the customer directly for assistance. I emailed the customer my contact info as well. If he has not received a response from BHS within 48 hours, I asked him to please reach out to me.
I recently purchased a home. Last week I had one sales person come to my home and attempt to sell me a system. I declined multiple times before he finally took no for an answer and left. This week (yesterday specifically), I had 2 separate people come to my home, pound on my front door, and ring my doorbell when I refused to answer the door. I have already declined your service, and your people just keep coming.
Not to mention that they don't practice social distancing. The guy that initially came, was right up against my security door. That is concerning as how many people do they interact with on a daily basis. Are they tested or are they asymptomatic and just spreading COVID to people who are properly staying home and practicing social distancing?
At this point the amount of visits I've had is harassing behavior. I have resorted to placing a large sign on my door directed at Envision Security to go away. It's easily visible from their company branded car. Should another agent of your company approach my home and attempt to make contact, I will be contacting the police for harassment.
February 10, 2020 when I turned on computer, Microsoft popped up with a warning that the computer was in danger. I would login to internet. So I called the number which ended up being Envision Securities. They said my computer had be taken over and they could fix it. They took over, found errors and at the end said they would charge $539.00 for five yrs. to keep it clean. My husband, being 83 yrs. old and not sure what is going on, said yes. We sent the $53948. They saw we had virus protection. A month later, we wanted to downsize to Roku. When we went to register, we got Geek Squad American, which was another scam. They said, oh, we see you need to get your %39.48 back, we will do that for you. They took over computer and ended up trying to get $600 out of our Credit Union Acct. We placed a freeze. They had already transferd $6000 from our Savings to Checking and were getting ready to take it. If Envision were legal, they would have stopped this transfer or they are in it together. So, we are out $539.48.
We apologize for the situation. However, we are Envision Security and we provide alarm systems to residential and commercial customers. We do not provide virus protection or software support. There is a company called Envision Securities that uses our address and provides virus protection but they are a scam! We are not affiliated with them in any way. We recommend that you contact your bank and file a claim to get your money back.
Equipment does not work properly still after a year and 10 calls to technical support. They have given temporary fixes but camera do not record or work half the time and the locks say they are unlocked when they are not. Terrible customer service, and equipment is subpar. Do not sign their contracts because you’ll be stuck with useless equipment you pay 55 bucks a month for.
We love our new security system. The Envision team is knowledgeable, professional, and very friendly. The installation was completed quickly. Would highly recommend.
Technician Ryan Bumanglag was fast and very professional and took his time to answer all questions with great detail. I would highly recommend him to other homeowners for installation of security system.
Salesman Samual came to our new home in buckeye three times, each time he bad mouthed other companies. The second time he was at our home my roommate had decided to go with someone else and that really pissed this guy off, he was rude to my wife and I told him it was my roommates decision and he could speak with him when he got home. He spoke with my roommate and convinced him to switch, we talked about it and decided we might not need one at all. Next morning he calls and wakes up my roommate who then tells him that we decided to not go with anyone and Samual says " are you f
king serious? If I drive by and see a sign outside I'm going to be really pissed and I'm gonna come ask you since you said you don't need one" first off WHAT KIND OF PEOPLE DO YOU HIRE TO SELL YOUR PRODUCTS??? From this guy I will never go with or recommend envision to anyone.
My husband and I are very pleased with the service provided. Samuel was AMAZING! He was super friendly and explained everything thoroughly about the service. The next day Donald and Brandon installed the system and provide with a 5+ star service! They worked every hard with this heat outside! Thank you for all the help guys!
If you’re looking for business or residential security systems and cameras I highly recommend Envision security. Ryan installed my alarm system and cameras quickly. He answered every question I had and was very thorough on how the system works!
Unsolicted Representative presented offer to provide free equipment (worth $2000) to provide security alarm service in exchange for displaying yard signage. The service would be $60.96 monthly including wifi capacity. Home Did not have Wi-Fi available. Terms were presented via ipad no printed terms were provided. Debit card provided for start up billing was subsquently auto billed for monthly service. When I called to complian I was told I had agreed to a 36 month contract through Brinks home security. This contract was with me no matter where I resided. Envision gave me a credit, but the billing has continued from Brink's and I have gotten repeated collection calls up to 5 times a day 15 minutes apart. I no longer live at that address and have no need for the service. Neither Envision nor Brink's will cancel the service and insist I am contractually obligated for the remainder of the 36 months.
In response to the above complaint we received a signed contract for 36 months from this customer on 8-6-18. We installed the security system in the home on 8-7-18. I then received a call from customer on October 11, 2018 expressing her desire to cancel the contract due to not getting internet services and not being able to use the equipment she signed up for. I advised customer that she is in contract for 36 months and offered to lower the monthly monitoring rate from $59.99 to $34.99 since she would not be getting internet. Customer was fine with this and stated she might want us to send a technician out for further training. Also offered to reimburse customer for the 2 months she had previously paid and was not able to use all of the features she was promised due to not having internet. Also offered an additional 2 free months as a courtesy.
Customer called our office again on November 19th stating she wanted to cancel. Advised customer we spoke in October and made the changes to her account and she agreed to stay in contract. Went over terms with customer again. She stated she is moving and does not know where yet. Informed customer we can move the system for free. We would come out and box the system in the home and reinstall at the new location. She stated she would call me when she knows more. I gave the buy out to the customer which would be the remaining months on her contract times the monthly monitoring rate if she still chooses to cancel. At that time she still had 33 months remaining (33 x $34.99 = $1154.67). I have not heard from the customer since. We can still set the move up for her. She needs to call our office at 623-877-1106.
I had Isaiha their employee come to my house for a quote, he never told us there would be a credit check, we were right in the middle of a land deal and I told him that, still he never mentioned a credit check or asked permission for one or we would have told him we had to wait, we liked the price and wanted the service. The next day I got an alert that our credit had a new hard inquiry on it. This lowered our score by 5 points and caused us to have to pay a higher monthly payment on the property we purchased after the load closed, I called him the next day and he said he would havew his manager remove it from the credit report, in addition there were multiple text sent by him concerning this and I still have them as proof where he admits he never asked permission and apologized
In response to the complaint mentioned, I have forwarded the customer's information to our office manager. She will contact the credit bureau today and attempt to get the inquiry reversed. We apologize if the customer was not informed of a credit check. Normal procedure would be to inform the customer and obtain verbal consent. We do require a date of birth to run credit, we do not need a social security number. It is the same procedure when getting a cell phone or cable/internet services. We have to obtain a certain credit score to continue with the services requested. I have spoken with Isaiah as well as our office manager here and since the customer did not sign a contract with us it will be easier for the credit bureau to reverse the charges. We will let them know we obtained credit but did not have consent and the customer chose not to go forward with our services. If the customer has any other questions please direct him to contact our office manager Maria at 623-877-1106. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards
I am unable to delete my previous review, so I would like to “update” my previous negative comment. Upon receiving my disatisfied service, Mr. personally contacted me to resolve my concern, quickly and very professionally. He took ownership of the quality of service his representatives were completing and assured me of corrections. I am very pleased with the resolution and thank Mr. for his committment to customer satisfaction!
My husband accepted a job in another state after being in our home in AZ for a little over a year. We signed up with Envision but was assured that we could break our contract at any time. I have contacted Envision multiple times over the last 2 years to end our contract and the repsonse I receive is, “ contact the new owners and ask if they will take over your contract.” I have tried to reach out to our then realtor, the new owners realtor and have mailed a letter to the owners and no response. Envision continues to charge us monthly for a device we no longer use, have possession of. They are unwilling to work with us at all.
We have reviewed the complaint sent to us by customer ***. Customer did sign a 60 month contract effective May 20, 2016 through May 20, 2021. Customer signed contract as well as passed a Welcome Call Survey with Monitronic's (now Brinks) stating that they are aware they signed a contract for the 60 month term. Customer can cancel at any time however, they are still responsible for the remaining months on the contract. The customer has not called Envision at all pertaining to the issues. After the first year, the contract belongs to Brinks. The customer has been dealing with Brinks regarding cancellation. Envision Security is the dealer. We sold the deal as well as provided the equipment. Brinks is the monitoring and billing company. Envision cannot let the customer out of contract. If customer defaults on payment, Brinks will send the account to collections. We understand the customer moved and left equipment in the home. As a courtesy we can offer to send equipment to the customer's new address and ask Brinks to find a dealer in Indiana to reinstall the system. If customer can get in touch with the realtors or new owners and they would like to take over the existing system and contract terms they can call Brinks Relocations department at 1-877-866-8643. This would get the customer out of contract. New owner would assume the months left on contract. Customer would need to ask the Relocations department to transfer them to the New Owner Takeover department and they will assist customer and new owner.
On 5-7-18 Paul *** the sales representative for Envision security came to my house to make a sale for security cameras. I told him I personally did not want the account or cameras therefore I didn’t want my information on the account . My boyfriend who lives in the home wanted the cameras and proceeded to make the account under his name with his bank information etc. Paul was very unprofessional to show up at my house at 8:30 pm on a Friday night when they close at 8 and drinking alcoholic beveraged on the job with Zack ***. Paul did not inform us that the account had to be under the homeowners name which is me, Amber ***. Zack *** is not a homeowner. Paul proceeded to make the account in my name without my permission. When I received the first bill in the mail I called Envision and told them to take my name off the account it was not my account and they said that was fine. When I kept recovering bills in the name I contacted Envision again and Sheli Pritchard said the account had to stay in my name because I am the homeowner. They went over the follow up call the week the account was created to verify the information and the account when I received the call I told them “I am not Zack *** stop calling me.” Sheli told me that by me saying that I was verifying who I was and the account. She then sent me a copy of the contract because Paul did not give us one and refused to cancel the contract because it had a signature on it. In the contract Paul put two last names for Zack, Zack *** and Zack ***, paul wanted the sale so he put my last name as Zack’s to make it seem as if we were married but we are not. The signature was forged and the account is fraudulent because I never signed any contract and did not give the permission to make this account in my name. My signature and the signature on the contract look completely different. Paul no longer works for Envision security and the signature on the contract is not mine or Zack ***’s.
We spoke to Amber *** 8-21-18 and she agreed to keep the security system in her name. We gave her a rebate check for the past due amount of $286.00 and she paid Brinks directly. We did not want her to have to come up with the past due amount and the account was about to be cancelled for non-payment. She spoke to Brinks and updated her phone number and let them know she was going to keep the service. She also signed a new contract for us so that there is no discrepancy in the future about who signed the contract. Customer was satisfied and the account is in good standing.
Donald the technician was on time and great. Answered all my questions.
When purchasing a home in 2016 an Envision employee by the name of *** came to my home offering security services. As I was already getting set to go with *** home life he had swiftly talked me out of cancelling them before they install and going with his much cheaper and contract free company. I thought everything was on the up and up so I agreed to have them install. The only document that I had signed was regarding the install date and of equipment being installed. Fast forward 2 years later, I called in to cancel my services because I went with a much lower priced company that my buddy had started up and when I called Envision to cancel they said that I was not the account holder and said it was in my wife's name. She at no point had ever been a part of any document signing or contract signing of any kind, and after reading the contract that they said she apparently "signed", Envision fraudulently docusigned both my wife as primary and me as a "secondary". I was not even aware that we had a 60 month contract with them until the day of cancellation. I have called several times to both Envision and Brinks to try and resolve this matter and nothing has been done and the stated that they will not cancel the service until the remaining 39 months have been paid totaling over $2400!!! Falsifying documents is unacceptable!!! This is completely absurd and I will be contacting the Attorney General as well if I cannot get the correct resolution.
We received a signed contract on 10-15-16 from ***. *** is disputing that his wife *** signed the contract. The contract went to the email address o*** which is the same email address the customer uses in this Revdex.com complaint. He states he does not know he signed a contract, however, the ***toring company at the time ***tronics International has every customer make and pass a Welcome Call Survey. Here is a brief synopsis on what was said:
10/19/2016 - We spoke with *** for the initial Welcome Call survey. We asked if she felt like she was properly instructed on how to use the system. The answer was "No". We then set up a service job for customer training. Another question asked was "We show you signed a 60 month agreement, is that correct?" The answer was "I don't know".
On 3/8/17 *** made an outbound call to customer for the 4 month survey and they spoke to ***. They verified address, phone #, and he stated that he should be the primary contact because his wife was not there when he signed up for the security system. We also reminded him to test the system regularly and verified that the customer knew his password. He mentioned that his garage door opener was not cooperating and he was transferred to tech support.
I have attached a copy of the contract. On page 12 is the Certification of Completion. It shows that both parties signed from the same IP address using mobile device.
The document would have been sent twice. Once for *** to sign and again for *** to sign. ***'s was viewed at 8:09 and signed at 8:10. ***'s was viewed at 8:11 and signed at 8:12.
The statements made by the business solidifies the fact that again there was not an agreement to a 60 month contract. The documents shown that were apparently signed were from docusign which were not signed directly by us. The sales person could have easily done that on his own. Also it shows that both of us signed the documents within a minute of each other but that is impossible due to the fact my wife was not present on the date it shows she signed.
In response to the complaint I would like to reiterate what was said on the 4 month survey:
3/8/2017 - On the 4 month survey we spoke with *** and verified address, phone # and he stated that he should be the primary contact because his wife wasn’t there when he signed up for the security system.
*** signed his wife's name and admitted that in the statement he made during the Survey call. Our sales rep did not sign anyone's name to the document. On page 12 of the signed contract it shows that both signatures came from the same mobile phone number and the same IP address. If the sales rep were to have signed the document for *** as *** states, the IP and mobile phone number would be different. All of the information provided on the contract came from *** himself. We understand that the customer wants out of the contract because he has signed up with a friend who started up his own security business. The contract is still valid and customer is still responsible for the months remaining on the contract that he signed.
The purpose of the Welcome call is to have proof that the customer is aware of what they have signed. They can dispute the contract terms at that time. *** stated she did not know the terms as she was not home when the contract was signed. The contract was put in her name and her date of birth was used to obtain a credit score. Customer has not disputed this at all. If she was not aware of the contract she would have mentioned that during the Welcome Call.
Saying that I signed my wife’s name is a false accusation. I would like a copy of the conversation sent if this is the case. Even if, as they falsely said “I signed her name” it’s not a legal contract if the owner didn’t authorize it.
Great service,very helpful,great guy
Very polite knowledgeable serviceable technician. Answer my questions made recommendations to have a better system in place.
Technicians was friendly, able to answer all my question. He didn’t mind repeating already explained functions of the system. He’s a keeper for your business.
The installation was very well done and Stetson was very efficient and was thorough in his explanation of how the system works