EnviSmart, LLC

Complaint: [redacted] I am rejecting this response because: I have had my phone with me and I have had no message left on it from Envismart Rep stating that they were returning my calls and will need me to call them back or I would have done so immediatelyAlso may I have a phone number and a single point of contact to resolve this as well as all other issues I may have, being shopped around to different reps is not fun Regards, [redacted]

We have made multiple phone calls to the [redacted] family about sending them the subject rebate checkThat check dated April 4, is ready to be mailed priority mail overnight with trackingThe company merely requested that the [redacted] family sign a document that they would not file any more complaints about the rebate itself, and that it would cooperate in ending this Revdex.com complaintA copy of that document was submitted via email to the [redacted] familyTo date, despite these numerous phone calls, the company cannot get a return phone call

Dear All,After reviewing the customers contract, we were able to submit and send out the customer's HVAC check in the amount of $on Thursday, 06/22/If the [redacted] family will confirm when it's received

Please consider that my company will agree to resolve your matter if you and your husband will pay $1,for the products other than solar panels; $4,for the removal of the existing panel system; and $2,for a re-stocking fee of the solar system The total is $7, If you reject this offer of settlement, the offer is no longer validMy company will refund the balance of your loan to [redacted] if you acceptI’m sorryI forgot to include that you must re-pay the $1,rebate you receivedThe offer to settle is $8, Please let me know your thoughts Regards, [redacted]

I apologize for any miscommunication and any frustrations said miscommunication may have createdI do want to address your concerns though and before responding I took the time to speak to all employees that have been involved with your accountI was told that you are extremely knowledgeable in Solar due to your previous place of residenceWith this being said, you will know that there are going to be fluctuations in production hence why we do a review at the year markThere are times where you will produce less and times where will produce even more than anticipatedThis is going to make up for the times you were shortThere is no way we can guarantee the exact SAME number of savings each month, we have no control over the weatherYour system is producing what it should be for the respective monthsI am confident that as the months go buy and the sun comes out more you will see even more production from your panels and be satisfiedWe are more than happy to complete the Savings Analysis at the one year mark however until then any analysis won’t be accurateWe cannot do anything regarding your complaint about the monitoring system and that you cannot monitor each individual panelsWe are not using that technology at this present time, but it doesn’t inhibit your savingsAt this time it is a personal preference that we are not able to satisfyI want to address the claims to no communication [redacted] has been in contact with you, you have not been ignoredHe has all emails between your family and himselfHe is the VP of Sales so to say you haven’t received a response from the email you sent yesterday is not extremely concerning for me, he doesn’t not have a lengthy turnaround time however sometimes he’s not able to immediately reply as he’s hands on guy, travels around the state to personally meet with customer and ensure any problems were taken care of correctly, and personally makes himself responsible to ensure customer concerns such as yours are resolvedHe did promise the $to be issued once the EnviroHome was installed which it has not been however this is to be installed today or tomorrow (1/18), weather permitting of courseIn regards to your $check, you were instructed that you would receive the check upon installations AND that your account had been fully fundedFrom there it just has to be processed, it’s not something that will be issued next day after that panels are installed and turned onIn your QC call you stated that you were aware of the process to receive the check, however we should’ve asked you to repeat in detail what you were under the assumption of so we could’ve cleared up any confusion then [redacted] has made your concerns a very high priority and is holding everyone else responsible to get things done as soon as possibleThese matters will be resolved in a timely manner, as I mentioned above the EnviroHome is to installed today or tomorrow weather permittingUpon installation, [redacted] said he would issue the $checkYour $check should be issued soon, I will have someone call you in the next week to give you a date on when it will be issuedShould any other matters come up please feel free to contact me directly at [redacted]

Complaint: [redacted] Thank you for your response and attempt to address our concerns however there are several points that need clarification and/or additional information that perhaps you haven’t been made aware ofIn response to your comment that “Your system is producing what it should be for the respective months,” we are not sure what figures you are basing your judgement on Did someone come out and assess the system without our knowledge? We definitely understand the fluctuation in solar production and how cloudy days may affect it, but with a total of panels, there is no way they are all working properly Our weather has not been cloudy every day since December 7, and the lifetime production of our solar to date is only kWhOn January 3, 2017, I received my electric bill for $and sent a text message to [redacted] Bongato at 11:a.mwith my concerns about low production and he responded at 3:p.mthat “Something isn’t right I have sent a high priority request to the Branch Manager to get someone out there ASAP.” On January 4th at 3:p.m., I texted [redacted] asking for a status update and he responded that “the bulbs just came in and will be in the mail ASAP” and that he again asking the VP about setting up the garage monitoring system installWhen I spoke to [redacted] again on January 5, 2017, he asked me to send him photos of the panels as well as our SolarEdge production chart and he agreed that over a week period our system should have generated “thousands of kilowatts, not hundreds.” That evening at 5:p.m., I received the following voicemail “Hey [redacted] it's [redacted] I’ve just learned that you’ve got a double payment coming up in a couple days with Mosaic and your electricity bill since your panels are fully up and operational yet I wanted to make sure that I cut you a check for that amount Whatever that payment amount is on one of those that we are on the left of the single check obviously, and then you should have been scheduled or will be scheduled shortly to get that Enviro-solar system set up which is going to allow you to monitor separately on those other eight panels and obviously those lightbulbs to come with it so my extension here is Give me a call if you have any questions and I just need to know the amount actually or what that check needs to be then we can get it for you.” I responded later that evening to the email that [redacted] sent me with the amount of the payment as well as my concern with the system’s lack of productionOn Friday, January 6, at 4:p.m., [redacted] called me and said he was scheduling someone to come out and analyze our system to see why it wasn’t producing sufficient energy and advised that we do not switch our energy company until after we have it resolved and the monitoring system for the apartment installed as wellSince then, I texted [redacted] on Thursday, January 12, and Monday, January asking for an update as well as following up with both [redacted] and [redacted] an via email on the 16th but have received no contact from anyone at Envismart since January 6th until I received your response to this complaintSo, for you to say that I have not been ignored and that [redacted] has been in contact with me and that he has “all emails” should be looked into There was one email from [redacted] to us on January 5, and the one voicemail that same day That was the end of our communication or any action on his part In response to your comments “We cannot do anything regarding your complaint about the monitoring system and that you cannot monitor each individual panelsWe are not using that technology at this present time, but it doesn’t inhibit your savingsAt this time it is a personal preference that we are not able to satisfy.” This is not what we were told at the point of sale and again when installation was complete and our power was switched overWe do not even have a diagram of our panels that shows if any of them are not working This was something we specifically talked about with [redacted] and the technician that went turned our system on, Aaron, said there was another monitoring system used in other projects that has much better monitoring capabilities including placement and production or activity of each panel

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

***I sincerely apologize that you are unable to log into the mobile applicationIf this was something I could fix myself I would definitely do so however we do not own the app or that company/technologyAny issues with the mobile app will need to be resolved directly with that company so they can assist you with troubleshootingThey will have trained experts that will listen to you and ask for the error that you're receiving as well as how to fix itAgain, I apologize that I'm not able to assist with the mobile applicationShould you have questions or concerns in the future, please contact me on my cell phone [redacted] .Best Regards, [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to say other then this issue with the rebate check, EnviSmart fulfilled their agreement very quicklyAnd to let everyone know, my January electric bill was $5.21.Thanks [redacted] Regards, [redacted]

Good Morning, We received this complaint and will be attempting to contact the customer this morningWe have actually tried calling [redacted] multiple times last week to confirm that we are mailing his rebate check in the amount of $2,and inquire about his marital status, so that we can send over the appropriate documents that both parties need to signI have the check on my desk, waiting for him to return our callsIn regards to his request for his daughter, I will need more information about that, or need her contact information as well so I can address her concerns separately Please let us know what actions need to take place to resolve and close this complaint out today

Regardless of all the rest, the complaint is about the advance taken to fund the project before it was cancelledIn fact, this has been 100% refundedWe are always in communication with [redacted] about pending refunds, and we give them transaction dates for anything that needs to be refundedThis advance happens to have been scheduled for today, and it was transacted this morning

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I am not accepting that the response alone resolves the complainant however I do want to continue working to try and resolve the complaint On Dec 6, you are right I did receive an email with the link to the program Upon making some calls to try and see how to set it up I got no return calls I then called Solar Edge and talked to a Tech who then assisted me with setting up the program.About months ago with I began to try and understand the KWh that the system was producing it appeared to be very low so I called and Unvismart sent a Sub Contractor to look at the system He rebooted and then advised me that panels were working When I asked him what this system should be producing I was told that I would have to contact Envismart We did recount the panels on the system and found what should be there I then was able to reach the Sales man who stated that a panel out would hinder the production At that point I continued making calls to try and get someone to help look at the system This is where I am still at Now that I have the software up and running I have no idea how to read it to determine where the bad panel is I did get a call today from Envismart who stated they are sending a person out tomorrow to look at the system Hopefully we are moving towards getting this installation closed out Time will tell Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:This is reply is what my complaint is all about I have tried to call twice and sent one email I have received to return call or a reply to my email It is easy and in fact the way they do business which is to say they cant contact me Please reply to my email where you can prove that you have tried Attached is the approval letter that was received How can you say you cant reach me without any proof that you tried [redacted] of Envismart is a master and ignoring the customer All I need to put this to rest is a LETTER Really, just a letter, but apparently this is a bit to much to ask Regards, [redacted] ***

Revdex.com: I have been in contact with the company, and are going to get back in touch after the 17th of March.which is days or more I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Regards, I did writing this & what was posted to you is true & not from someone else ( NO Sales person is part of this), but from me all the way & all the other places as well, And I ALL so placed my review about them on face book, TRY taking it off of there to And they have not refunded the money that is a total lie from them, they have not given a date on witch the money will be returned to my account with [redacted] I have talked to [redacted] a few times going on Two months and they have not been cooperating at all! in thisThey want to blame others for their wrong doing in all of this I am only doing & saying these things because they are true, I stand by my statement to you that was sent from meAnd they are trying to sue my husband for $10, Cordially Yours, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have received the phone call today and returned the call from [redacted] todagy, but there is no voicemail setup and would asked that I be contacted via email to expedite this processI can be reached at [redacted] The lender is [redacted] Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me with the paying of the interest that has now also accumulated on the loan
Regards,
*** ***

Good Afternoon *** I sincerely apologize for the inconvenience you have had in dealing with EnviSmart. We are working very adamantly to make sure that communication and followed processes are key. So situations as these, do not arise in our futureUpon reviewing your
account, it looks as though there has been an agreement reached with yourself and EnviSmart. We are going to make sure that the process moves along as smoothly as possible If you have any questions or concerns please feel free to contact me personally, at your earliest convenience *** *** Customer Relations Specialist *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
I have not reached an agreement to settle this dispute The only settlement I will agree to is that Envismart put $14,back into *** account with Enerbank and that EnviSmart provide her in writing that *** *** be completely absolved of any and all repayment responsibility. Regards,
*** ***