EnviSmart, LLC

*** I want to extend my deepest apologies the unfortunate chain of events that you describedThat is NOT the standard we have set nor is something that has happened beforeBefore responding to your complaint I researched your account to see what resolution if any was reached regarding
the paint and teapots and from what I saw, you and *** had reached an agreement and that agreement was executedIn regards to your tax credit, it is stated in your contract that it is your sole responsibility to prepare and file the tax returnsThis is not something the company is able to guarantee you’ll receive as it’s something you’re responsible for applying forI just want to make sure this was addressed so that nothing is delayed if you were under the belief that we would be filing the paperwork on your behalfI’m certain that this has all be resolved by now but please let me know if there is anything I can assist with *** *** Thank you! Margaret Rodriguez Customer Relations Specialist

We have made every effort to correct the situation at hand with *** *** (system check, savings analysis and refi) but he has not been willing to agree to any of these stepsWe conducted a system check to investigate the breaker switch which was confirmed defective and we are in the
process of scheduling our contractor to come out to his home to fix the problemWe also spoke with *** *** about a savings analysis that would allow us to calculate his energy savings by comparing utility bills from before and after system installHe refused to send the utility bills, which meant we could not perform a savings analysisWe want nothing more than to resolve the situationPlease let us know what is needed to close the complaint

***,I will be launching an investigation as to why you haven't received a rebate check if a rebate check is dueBefore responding I checked your contract and there is nothing in there regarding a $checkDo you have any documentation elsewhere? This will greatly assist me, especially if this
was something promised outside of the binding legal contractPlease send any documentation you have to ***I appreciate your time and look forward to speaking with you.*** **

Complaint: ***
I am rejecting this response because:March 2nd I have not heard back from envismart yet
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I am not completely rejecting the response, only adding more informationAttached is the document showing *** *** wrote and signed that I would receive a $!,rebate
Regards,
*** ***

Per *** ***'s request, we have switched to communicating via emailAfter getting a more in-depth explanation of the issue from her and researching her claims, we have offered her a refund for the amount of the loan minus the cost and installation of the two attic fansThis is in line with *** ***'s initial request to settle the matter, and we feel confident she'll consider this a full resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Our salesman called us today and has offered to help resolve the issues we presented to him.
Regards,
*** ***

One of our Quality Assurance representatives will reach out to *** *** within the next business days to speak to her about her issueWithout knowing more about her loan, the balance, the payments, and the terms, we cannot come up with a plan for resolutionOnce we know more, hopefully we can
help come up with a resolution, whether that's refinancing or whatIf *** *** would like to reach out herself, the Quality Assurance number is *** and she should ask for ***We hope to resolve this to her satisfaction quickly

*** I apologize that for any frustrations you've experienced due to this situation so farI researched your account and noticed that before we were having an issue linking your system up to the monitoring software but that it was resolved on December 6, I want to continue moving
forward until all issues have been addressed, for now someone will be contacting you to schedule a system checkThis will allow us to check everything out and see what issues you are seeingI'm curious though, do you mind explaining to me what led you to believe that only one panel isn't working? Any additional info you can provide will truly help me understand what's going on and what we can to do resolve itI hope this message finds you well, I will keep checking back for updates as I am in DFW and the personnel that will be assisting you are in HoustonI will be notified when they place the call to you to schedule the system check and will confirm with you that you received the call as well. *** **

Complaint: ***
I am rejecting this response because: nothing has being solved just yet..can't seem to be able to log in on the app
Regards,
*** ***

Customer is sending us the appropriate documentation so that we may review and come up with a resolvent

Dear Revdex.com and *** ***We have received your complaint and I apologize for the delay in respondingWe actually had some email issues last week so any outgoing and incoming emails were lost during migrationI will be having our customer service department start the investigation behind the
complaint and the account status asap todayI will get back to you as soon as we have better understanding and we've made contact with *** *** Thank you

Revdex.com: I look forward to getting this issue resolved and I apologize for the remark about settling the complaint I took the two choices to check off in order to reply wrong Today it was discovered that there is a malfunctioning part and a replacement was being ordered Since to final inspection was done this was not found Hopefully this will resolve the final installation After that I only ask to have a person contact me about the production numbers that I am seeing I am seeing a production level at about 20% of what I was thinking that I was purchasing If this can be explained then I think we will be in a better place Thank you for your responses
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

*** ***As you have been informed previously, your claims that the company fraudulently created a loan in your name are without meritIn fact, you willingly allowed products to be installed onto your homeIt was only after the installation that you tried to cancel the transactionWe have
signed documentation from you authorizing every step of this transactionUnfortunately due to the terms of your contract, you are responsible for the price of the installationIf you have any further questions, you have already been in touch with our customer relations department and are welcome to contact them again any time

I wanted to follow up with youI never responded to your Revdex.com complaint but I did reach out to you after we received notification that you had filed the complaintWe were able to get your system set up for monitoring which is great because that will allow us to see how your panels are doing each
monthOctober was a high production month for you but it did go down in November, which is to be expected with the weather changesHowever, just as a precaution I instructed my colleague to reach out to you to schedule a system check just to make sure everything is in working orderI hope you can see that we are making effort to resolve any concerns you may haveI tried calling twice today at the numbers ending in *** & ***My colleague *** also called and left a voicemail to schedule the system check at 3:15pm today (12/13/2016)I look forward to speaking with you soon*** ** Thank you! *** ***
*** *** ***
*** *** *** *** *** ***
*** ***
*** *** *** ***

***,It has been such a pleasure working with youI apologize that this wasn't taken care of sooner but I am glad I was able to get it taken care of myselfAs we discussed on Monday, you will be receiving via standard mail the item we agreed uponI thank you so much for cooperating and quickly getting me the documents I requestedPlease let me know when you received the itemShould you have any questions, please feel free to reach me at *** ** ***. Thanks again!All the best,*** **

To whom it may concern at the Revdex.com: This complaint is fakeThough *** *** *** was at one point a customer of ours, we have strong reason to believe that this review was written by the saleswoman mentioned within the complaintShe was an employee of ours middle of 2017, and left our
company to work for a competitorSince then, she has been doing everything she can to damage our brand and reputation on social media, beginning first with our *** reviews pageWe worked with *** to identify all of her fake reviews and have them removed, and we had our attorneys send her a cease and desist letter, since her actions were considered harassmentAfter that, she moved to our *** page to try to spam us with fake reviews thereThey are in the process of being removed as wellNow she is on our Revdex.com. Regarding the customer, yes we did pull an advance to fund her project when she was our customer, but when the ex-employee convinced the customer to cancel, we refunded the advance and we have no unfinished business with the customerThe salesperson who originally sold our products to *** *** feels confident that there were no hard feelings between her and the company, so we know it's the competitor posing as the customer trying to damage our reputation.We feel that not only should this fake complaint be marked as resolved, but it should be removed from our Revdex.com page, considering it will affect our rating even though it was not written by an actual customer. Thank you

Okay greatJust so you know when I respond I'm not asking you to close it resolved, Revdex.com just asks this any time I replyI just want you to know that we are working on this and will keep moving forward until we figure out what is going onHopefully today's visit will give us more insightThank you for your time

Dear Revdex.com team and *** ***, In response to the complaintwe have attempted to make contact with *** *** times in the past week and have left messages in order to discuss the claim and help better understand what resolution can be madeWe have also contacted and requested the customer's
HOA to obtain the approval letter we received before installationI will have my team follow up on the status of this request todayPlease allow proper time to provide the necessary documents to the customer. Thank you