Initial Business Response / [redacted] (1000, 5, 2015/10/26) */ My name is [redacted] and I would be happy to follow up with this inquiryI am very sorry to hear that our mutual client has had a poor experience in trying to get his recorders repairedI am at a loss in replying at this time because I was unable to locate any invoice, email records, or call records so I am unsure exactly which agent our mutual customer spoke to or what messages were given to him Generally, the warranty on items purchased prior to March have a one year manufacturer's warranty unless an extended warranty was purchased at the time of the invoiceAnalog items purchased after March have a two year manufacturer's warrantyIf an agent informed our mutual customer that his DVR was out of warranty, then the agent would have needed to confirm that the invoice date was at least months before he called in Our phone switchboard software estimates your wait time to speak to an agent based on how long it has taken previous callers to wait to speak to an agentI apologize that this can be confusing, but it is the only option offered by our software at this time Without additional invoice information, I am sorry to say that I cannot offer any additional solutionI encourage our mutual customer to email a copy of his invoice to [redacted] @zmodo.com so that I can see if there are any options that I can offerIf he also lets me know which phone number he used to call in and speak to someone, I'll be able to look up the phone recording and gather more information that wayI see no records of anyone calling in from XXX-XXX-XXXX
Initial Business Response / [redacted] (1000, 5, 2015/06/23) */ Good afternoon, My name is [redacted] ***, and I am happy to follow up with this inquiry I can see from the notes on the most recent warranty return (RMA-6EXXXXXXXX-HF) that a replacement NVR has already been shipped to our mutual customer on June 4th and delivered on June 8th I also see on the notes for the most recent RMA that our mutual customer is using a 7200RPM Seagate Barracuda brand Hard Drive, which is actually not a support type of Hard Drive for this NVR unit It was communicated to our mutual customer that the original NVR sent back for test in April was found to be non-defective and that our technicians tested the original NVR with test Hard Drives with no problems I am very confident that the NVR did not destroy any Hard DrivesWhen a non-supported desktop Hard Drive is used in an NVR (such as the 7200RPM Seagate Barracuda) the NVR will correctly read the Hard Drive for several weeks before being unable to record at the speed required by the desktop Hard DriveWhen this happens, the Hard Drive is undamaged however the NVR is no longer able to read and write to that drive If our mutual customer uses a supported surveillance-rated Hard Drive such as a Western Digital Purple or Seagate Pipeline Hard Drive, the NVR will correctly read and write to the Hard Drive with no issues Please let me know if I can answer any further questions Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did not test the last NVR it was password protected and it was not resetI did not give them the password because they were suppose to reset itI am certified as a computer forensics investigator and instructorThe hard drives that the system destroyed were also studied in my lab to find that the hard drives boards were burned by the systemI spent days, hours and weeks trying to get their company to replace the system or credit my card with no responseThey sent a replacement after they found that I submitted the complaintI have hard drives that I paid @$and 2@ $that meets all the specifications from the manufacturer that I paid for and now are bad because of the last systemI am using the same name brand and type drive in the current system with NO problems at allThe only reason they responded with another system is because of the complaint and it was just received right after this
We have replaced multiple cameras for [redacted] , however this issue this time around is the camera recorder Our warranty policy for repairs or replacements requires that high dollar items be returned to be inspected for the defect, then replaced, and sent to the customer[redacted] is refusing to send back the recorder and demands that one is sent to her first We will honor the warranty replacement for the recorder as soon as the defective one is returnedRegards,George [redacted]
Initial Business Response / [redacted] (1000, 7, 2016/05/18) */ We reached out to the customer on 5/4/to setup a warranty replacementThe customer has received their replacements cameras as of now: [redacted] RMA.JPG: Initial Consumer Rebuttal / [redacted] (2000, 9, 2016/05/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) They sent me a new camera
Initial Business Response / [redacted] (1000, 10, 2016/03/02) */ We contacted Mr [redacted] and confirmed that he had a warranty claim RMA created and confirmed that he would be sending his unit back for a replacementMr [redacted] should contact us if he has any other questions or concerns about the RMA process
Initial Business Response / [redacted] (1000, 10, 2016/10/07) */ Reached out to the number provided and left voice mails with the phone number and hours of support Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/10/11) */ The company's support rep left me a message on Friday asking to call them either early in the morning or later in the evening for a better support experience due to the hold timesI will try calling this week and see if I can get through and get the support I need
The desired return warranty replacement that the customer would like, goes against our company policy When a Return Merchandise Authorization is issued, our policy requires that certain products are returned before being replacedThe RMA was issued on 1-29-and was set to a status of Waiting for Return We require that the camera is sent in to be replaced
I am rejecting this response because: There are still issues with the application and web site No one has contacted me to even address the issues There are still blank screens when motion is detected Motion is not being detected When I log on to the site, it makes me log back in several, sometimes a dozen times, before I can view a camera Technical support stopped talking to me after there third fix did not work
Unfortunately, the items purchased only had a 1 year warranty. Our cameras systems did not have a 2 year warranty until March 1, 2015. The original purchase date was 12-13-14, therefore, putting the system out of warranty.
There was an issue with our application at the time of a server migration but that has been resolved We can contact the customer and make sure the app is working properly However, for a refund, the buyer must go through Amazon as he did not purchase from one of our stores directly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution is satisfactory to me.However, I do hope that
they stand by their word in having somebody contact meI have found that this company is very difficult to communicate withSo I will accept their will to resolve the matter with their productI am just hoping they do contact meIf they do not, what should I do further in order to get assistance?
Initial Business Response /* (1000, 13, 2016/01/05) */
Our apologies for the delay in responding to MrCochran's requestWe called him and confirmed he received a new power supplyThe power supply resolved the issue with his NVR systemWe have also confirmed our direct number is listed on
our support website through the following link:
http://surveillance.zmodo.com/general_phone_support/
WE are happy to address any other concerns MrCochran might have concerning this case
::
Initial Consumer Rebuttal /* (2000, 16, 2016/01/05) */
I have finally got a hold of someone and they have sent me a new power supplySo far it's workingNot sure how long it will lastThis is the worst company's tech support I have ever had to deal withTheir website shows an numberYou call it and it says to visit their websiteTheir website says to email or use the online chatThe online chat is never "on-line"I have tried it for several weeks at various times of the dayYou can leave a message, but I've never gotten a replyAfter several emails, I finally got a replay a few weeks laterHorrible tech supportThey should not be in business if they can't take care of their customersPlease get a phone number that actually goes to someone or even let you leave a message
Initial Business Response /* (1000, 5, 2016/02/09) */
Mr*** purchased his camera system from Amazon on August 8th, On July 27th, Mr*** generated an Return Merchandise Authorization number from our online form and an email was sent to his email address ***@aol.com requesting
that he send the camera back to us for replacementThe email included the address and his RMA number for returning the camera for replacementAt this time, Mr***'s product replacement would have been covered under his one (1) year manufacturer's warrantyMr*** contacted us on December 11, requesting that we honor the RMA that was created in July
Unfortunately because the warranty period ended on August 8th and Mr*** contacted us over three months after the RMA was originally issued, we will be unable to replace his cameras under the original warrantyMr*** is able to purchase cameras separately if he needs to replace any defective hardware
Initial Consumer Rebuttal /* (3000, 7, 2016/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My original contact with Zomodo to inform them about the defective camera was July or XX XXXXI was informed to end pictures and original receipt which I complied withUpon receiving my documents Zomodo sent me an acknowlgement with RMA number on July 27, at 3:pmIt did not state in that email that I had to return the camera otherwise I would haveI did not receive a follow up email and forgot about the claim until I sent an email several months later inquiring about the replacement for the defective cameraZomodo claims they sent me an email on July 28, to return the camera but I never received this email and it was never provided to meThe claim was made before the warranty expired and Zomodo is refusing to fulfill their warranty policyI will not settle on purchasing a replacement camera because of the warranty policyThank you
Initial Business Response /* (1000, 5, 2016/01/07) */
On 1/5/2016, we called the customer directly to provide the necessary troubleshooting or to process a replacement if the unit proved to be defectiveThe customer informed us that she had already returned the unit for a refund
We are in the process of sending Mr*** ***, replacement items under warranty The products will be shipped to the cus***er and we will contact him at the time of delivery to go through the setup process
Initial Business Response /* (1000, 10, 2016/06/22) */
Contact Name and Title: *** CSupport Lead
Contact Phone: XXX-XXX-XXXX xt
Contact Email: ***@eptco.com
Our company issued a return for refund to Mr*** *** on June 2, for the a replacement cameraOn June 10, 2016,
we were then informed that Mr*** would like to return for refundWe offered a shipping label and still have not received the cameras to refund him
Initial Consumer Rebuttal /* (3000, 12, 2016/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I won't accept this because me (along with HUNDREDS other customers) are outraged by the service we received from this companyNot only did they send an update that rendered my camera useless, they sent my personal email out to all their customers in a bulk email about the issueI did not give my permission for them to do so and now my inbox is constantly full of spam and I had to change my password because Google informed me of someone trying to access itI'm holding Zmodo responsible for thisAfter all this we were told we wouldn't have to send the camera back, so I didn'tNow a month later I still haven't received a refund and now all of a sudden they want me to send it backIt's poor customer service and this is the least they could do
Initial Business Response /* (1000, 5, 2015/09/14) */
Hello,
My name is *** and I am happy to answer this inquiryI am sorry to hear that our mutual customer is asking for a refund for this purchaseHe is still within the refund window, so I am certainly able to proceed with a refund if
that is his preference
Our mutual customer shipped back his DVR for repair on 8/and it was found to be defectiveWhen a replacement was sent out, our mutual customer notified us that the replacement did not have a Hard Drive installedAfter checking records and speaking to the technician who replaced the DVR, I believe it is plausible that we neglected to include a Hard Drive with the replacement DVR and I arranged for a Hard Drive to be shipped to our customer on August 28thAccording to tracking records, our customer received this Hard Drive on September 2nd
Since we had not heard any update from the customer since shipping out the missing Hard Drive, I was surprised to see an inquiry from the Revdex.com indicating that the customer is interested in a refundAll previous issues seem to have been resolved
Please let me know if I should open a case for refund, and we can proceed with issuing a refund RMA from there
Initial Business Response /* (1000, 5, 2016/05/04) */
We contacted Mr*** *** on 5/3/and were told that he was able to resolve the issue on his own
We offered additional support and he said he did not have any additional issues or questions
Initial Business Response /* (1000, 5, 2015/04/27) */
Hello,
My name is ***, I would be happy to answer this inquiry for you
I was able to locate two incoming calls from April 20th, the first incoming call was made to the XXX-XXX-XXXX technical support line and the second call was made to
the corporate XXX-XXX-XXXX line which does not route to our technical support lineFor clarification, the XXX-XXX-XXXX number is the correct number for technical support
I am sorry that the technician that you spoke to on the phone was unable to resolve your questions, I agree that the technician missed some queues that could have helped to resolve the issueI was able to listen to the call between the Zmodo technician and Mr*** on April 20th, and I think that I know the reason for the technical issue
The product had already been registered to a device which was preventing Mr*** from viewing it on a mobile device, this seemed to be the entire reason for Mr***'s callWhen the Zmodo technician entered the product credentials into our tool to "unbind" the product, our tool registered that the device did not existThis is indicative that the product was not powered on at the timeMr*** mentioned during the call something along the lines of "of course it exists, I'm holding it in my hand." Therefore I believe that it is very likely that the device was powered off at the time that the technician was attempting to "unbind" the productI regret that our technician did not think to make sure that the device was powered on during this processas this may have resolved the issue
When I query the product credentials that Mr*** read off to the technician over the phone, my tool reads that the product is currently registered to an email address that is associated with an installation company that shares the same phone area code as Mr***'s phone area codeI think that the installation company that installed this product unknowingly registered the product to their email address
I entered Mr***'s phone number to our technical support callback list, and a technician with full understanding of the situation will contact Mr*** within the next business day to resolve the issue
If for some reason we are unable to reach Mr***, he also has the option of contacting the company that installed the product and ask that company to delete Mr***'s product from their mobile device loginThis will enable the product to be added to Mr***'s mobile app login
Initial Business Response / [redacted] (1000, 5, 2015/10/26) */ My name is [redacted] and I would be happy to follow up with this inquiryI am very sorry to hear that our mutual client has had a poor experience in trying to get his recorders repairedI am at a loss in replying at this time because I was unable to locate any invoice, email records, or call records so I am unsure exactly which agent our mutual customer spoke to or what messages were given to him Generally, the warranty on items purchased prior to March have a one year manufacturer's warranty unless an extended warranty was purchased at the time of the invoiceAnalog items purchased after March have a two year manufacturer's warrantyIf an agent informed our mutual customer that his DVR was out of warranty, then the agent would have needed to confirm that the invoice date was at least months before he called in Our phone switchboard software estimates your wait time to speak to an agent based on how long it has taken previous callers to wait to speak to an agentI apologize that this can be confusing, but it is the only option offered by our software at this time Without additional invoice information, I am sorry to say that I cannot offer any additional solutionI encourage our mutual customer to email a copy of his invoice to [redacted] @zmodo.com so that I can see if there are any options that I can offerIf he also lets me know which phone number he used to call in and speak to someone, I'll be able to look up the phone recording and gather more information that wayI see no records of anyone calling in from XXX-XXX-XXXX
Initial Business Response / [redacted] (1000, 5, 2015/06/23) */ Good afternoon, My name is [redacted] ***, and I am happy to follow up with this inquiry I can see from the notes on the most recent warranty return (RMA-6EXXXXXXXX-HF) that a replacement NVR has already been shipped to our mutual customer on June 4th and delivered on June 8th I also see on the notes for the most recent RMA that our mutual customer is using a 7200RPM Seagate Barracuda brand Hard Drive, which is actually not a support type of Hard Drive for this NVR unit It was communicated to our mutual customer that the original NVR sent back for test in April was found to be non-defective and that our technicians tested the original NVR with test Hard Drives with no problems I am very confident that the NVR did not destroy any Hard DrivesWhen a non-supported desktop Hard Drive is used in an NVR (such as the 7200RPM Seagate Barracuda) the NVR will correctly read the Hard Drive for several weeks before being unable to record at the speed required by the desktop Hard DriveWhen this happens, the Hard Drive is undamaged however the NVR is no longer able to read and write to that drive If our mutual customer uses a supported surveillance-rated Hard Drive such as a Western Digital Purple or Seagate Pipeline Hard Drive, the NVR will correctly read and write to the Hard Drive with no issues Please let me know if I can answer any further questions Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did not test the last NVR it was password protected and it was not resetI did not give them the password because they were suppose to reset itI am certified as a computer forensics investigator and instructorThe hard drives that the system destroyed were also studied in my lab to find that the hard drives boards were burned by the systemI spent days, hours and weeks trying to get their company to replace the system or credit my card with no responseThey sent a replacement after they found that I submitted the complaintI have hard drives that I paid @$and 2@ $that meets all the specifications from the manufacturer that I paid for and now are bad because of the last systemI am using the same name brand and type drive in the current system with NO problems at allThe only reason they responded with another system is because of the complaint and it was just received right after this
We have replaced multiple cameras for [redacted] , however this issue this time around is the camera recorder Our warranty policy for repairs or replacements requires that high dollar items be returned to be inspected for the defect, then replaced, and sent to the customer[redacted] is refusing to send back the recorder and demands that one is sent to her first We will honor the warranty replacement for the recorder as soon as the defective one is returnedRegards,George [redacted]
Initial Business Response / [redacted] (1000, 7, 2016/05/18) */ We reached out to the customer on 5/4/to setup a warranty replacementThe customer has received their replacements cameras as of now: [redacted] RMA.JPG: Initial Consumer Rebuttal / [redacted] (2000, 9, 2016/05/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) They sent me a new camera
Initial Business Response / [redacted] (1000, 10, 2016/03/02) */ We contacted Mr [redacted] and confirmed that he had a warranty claim RMA created and confirmed that he would be sending his unit back for a replacementMr [redacted] should contact us if he has any other questions or concerns about the RMA process
Initial Business Response / [redacted] (1000, 10, 2016/10/07) */ Reached out to the number provided and left voice mails with the phone number and hours of support Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/10/11) */ The company's support rep left me a message on Friday asking to call them either early in the morning or later in the evening for a better support experience due to the hold timesI will try calling this week and see if I can get through and get the support I need
The desired return warranty replacement that the customer would like, goes against our company policy When a Return Merchandise Authorization is issued, our policy requires that certain products are returned before being replacedThe RMA was issued on 1-29-and was set to a status of Waiting for Return We require that the camera is sent in to be replaced
Initial Business Response / [redacted] (1000, 7, 2016/10/14) */ Left customer a voice mail and email CS-7JXXXXXXXX-XXXX::
I am rejecting this response because: There are still issues with the application and web site No one has contacted me to even address the issues There are still blank screens when motion is detected Motion is not being detected When I log on to the site, it makes me log back in several, sometimes a dozen times, before I can view a camera Technical support stopped talking to me after there third fix did not work
Unfortunately, the items purchased only had a 1 year warranty. Our cameras systems did not have a 2 year warranty until March 1, 2015. The original purchase date was 12-13-14, therefore, putting the system out of warranty.
There was an issue with our application at the time of a server migration but that has been resolved We can contact the customer and make sure the app is working properly However, for a refund, the buyer must go through Amazon as he did not purchase from one of our stores directly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution is satisfactory to me.However, I do hope that
they stand by their word in having somebody contact meI have found that this company is very difficult to communicate withSo I will accept their will to resolve the matter with their productI am just hoping they do contact meIf they do not, what should I do further in order to get assistance?
Initial Business Response /* (1000, 13, 2016/01/05) */
Our apologies for the delay in responding to MrCochran's requestWe called him and confirmed he received a new power supplyThe power supply resolved the issue with his NVR systemWe have also confirmed our direct number is listed on
our support website through the following link:
http://surveillance.zmodo.com/general_phone_support/
WE are happy to address any other concerns MrCochran might have concerning this case
::
Initial Consumer Rebuttal /* (2000, 16, 2016/01/05) */
I have finally got a hold of someone and they have sent me a new power supplySo far it's workingNot sure how long it will lastThis is the worst company's tech support I have ever had to deal withTheir website shows an numberYou call it and it says to visit their websiteTheir website says to email or use the online chatThe online chat is never "on-line"I have tried it for several weeks at various times of the dayYou can leave a message, but I've never gotten a replyAfter several emails, I finally got a replay a few weeks laterHorrible tech supportThey should not be in business if they can't take care of their customersPlease get a phone number that actually goes to someone or even let you leave a message
Initial Business Response /* (1000, 5, 2016/02/09) */
Mr*** purchased his camera system from Amazon on August 8th, On July 27th, Mr*** generated an Return Merchandise Authorization number from our online form and an email was sent to his email address ***@aol.com requesting
that he send the camera back to us for replacementThe email included the address and his RMA number for returning the camera for replacementAt this time, Mr***'s product replacement would have been covered under his one (1) year manufacturer's warrantyMr*** contacted us on December 11, requesting that we honor the RMA that was created in July
Unfortunately because the warranty period ended on August 8th and Mr*** contacted us over three months after the RMA was originally issued, we will be unable to replace his cameras under the original warrantyMr*** is able to purchase cameras separately if he needs to replace any defective hardware
Initial Consumer Rebuttal /* (3000, 7, 2016/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My original contact with Zomodo to inform them about the defective camera was July or XX XXXXI was informed to end pictures and original receipt which I complied withUpon receiving my documents Zomodo sent me an acknowlgement with RMA number on July 27, at 3:pmIt did not state in that email that I had to return the camera otherwise I would haveI did not receive a follow up email and forgot about the claim until I sent an email several months later inquiring about the replacement for the defective cameraZomodo claims they sent me an email on July 28, to return the camera but I never received this email and it was never provided to meThe claim was made before the warranty expired and Zomodo is refusing to fulfill their warranty policyI will not settle on purchasing a replacement camera because of the warranty policyThank you
Initial Business Response /* (1000, 5, 2016/01/07) */
On 1/5/2016, we called the customer directly to provide the necessary troubleshooting or to process a replacement if the unit proved to be defectiveThe customer informed us that she had already returned the unit for a refund
We are in the process of sending Mr*** ***, replacement items under warranty The products will be shipped to the cus***er and we will contact him at the time of delivery to go through the setup process
Initial Business Response /* (1000, 10, 2016/06/22) */
Contact Name and Title: *** CSupport Lead
Contact Phone: XXX-XXX-XXXX xt
Contact Email: ***@eptco.com
Our company issued a return for refund to Mr*** *** on June 2, for the a replacement cameraOn June 10, 2016,
we were then informed that Mr*** would like to return for refundWe offered a shipping label and still have not received the cameras to refund him
Initial Consumer Rebuttal /* (3000, 12, 2016/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I won't accept this because me (along with HUNDREDS other customers) are outraged by the service we received from this companyNot only did they send an update that rendered my camera useless, they sent my personal email out to all their customers in a bulk email about the issueI did not give my permission for them to do so and now my inbox is constantly full of spam and I had to change my password because Google informed me of someone trying to access itI'm holding Zmodo responsible for thisAfter all this we were told we wouldn't have to send the camera back, so I didn'tNow a month later I still haven't received a refund and now all of a sudden they want me to send it backIt's poor customer service and this is the least they could do
Initial Business Response /* (1000, 5, 2015/09/14) */
Hello,
My name is *** and I am happy to answer this inquiryI am sorry to hear that our mutual customer is asking for a refund for this purchaseHe is still within the refund window, so I am certainly able to proceed with a refund if
that is his preference
Our mutual customer shipped back his DVR for repair on 8/and it was found to be defectiveWhen a replacement was sent out, our mutual customer notified us that the replacement did not have a Hard Drive installedAfter checking records and speaking to the technician who replaced the DVR, I believe it is plausible that we neglected to include a Hard Drive with the replacement DVR and I arranged for a Hard Drive to be shipped to our customer on August 28thAccording to tracking records, our customer received this Hard Drive on September 2nd
Since we had not heard any update from the customer since shipping out the missing Hard Drive, I was surprised to see an inquiry from the Revdex.com indicating that the customer is interested in a refundAll previous issues seem to have been resolved
Please let me know if I should open a case for refund, and we can proceed with issuing a refund RMA from there
Initial Business Response /* (1000, 5, 2016/05/04) */
We contacted Mr*** *** on 5/3/and were told that he was able to resolve the issue on his own
We offered additional support and he said he did not have any additional issues or questions
Initial Business Response /* (1000, 5, 2015/04/27) */
Hello,
My name is ***, I would be happy to answer this inquiry for you
I was able to locate two incoming calls from April 20th, the first incoming call was made to the XXX-XXX-XXXX technical support line and the second call was made to
the corporate XXX-XXX-XXXX line which does not route to our technical support lineFor clarification, the XXX-XXX-XXXX number is the correct number for technical support
I am sorry that the technician that you spoke to on the phone was unable to resolve your questions, I agree that the technician missed some queues that could have helped to resolve the issueI was able to listen to the call between the Zmodo technician and Mr*** on April 20th, and I think that I know the reason for the technical issue
The product had already been registered to a device which was preventing Mr*** from viewing it on a mobile device, this seemed to be the entire reason for Mr***'s callWhen the Zmodo technician entered the product credentials into our tool to "unbind" the product, our tool registered that the device did not existThis is indicative that the product was not powered on at the timeMr*** mentioned during the call something along the lines of "of course it exists, I'm holding it in my hand." Therefore I believe that it is very likely that the device was powered off at the time that the technician was attempting to "unbind" the productI regret that our technician did not think to make sure that the device was powered on during this processas this may have resolved the issue
When I query the product credentials that Mr*** read off to the technician over the phone, my tool reads that the product is currently registered to an email address that is associated with an installation company that shares the same phone area code as Mr***'s phone area codeI think that the installation company that installed this product unknowingly registered the product to their email address
I entered Mr***'s phone number to our technical support callback list, and a technician with full understanding of the situation will contact Mr*** within the next business day to resolve the issue
If for some reason we are unable to reach Mr***, he also has the option of contacting the company that installed the product and ask that company to delete Mr***'s product from their mobile device loginThis will enable the product to be added to Mr***'s mobile app login