EP Technology Corporation U.S.A

I am rejecting this response because:  There are still issues with the application and web site.  No one has contacted me to even address the issues.  There are still blank screens when motion is detected.  Motion is not being detected.  When I log on to the site, it makes me log back in several, sometimes a dozen times, before I can view a camera.  Technical support stopped talking to me after there third fix did not work.

The desired return warranty replacement that the customer would like, goes against our company policy.  When a Return Merchandise Authorization is issued, our policy requires that certain products are returned before being replaced. The RMA was issued on 1-29-17 and was set to a status of...

Waiting for Return.  We require that the camera is sent in to be replaced.