Epic Auto Sales

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Monday, January 05, 7:PMTo: drteamSubject: Re: [redacted] we do not consider this resolvedwe responded twice to the last communication so we are not clear as to why you consider this closedthe manager, [redacted] did respond and offer to give us copies of all the paperwork provided we pick them upThe last time we had [redacted] (another manager) on the phone, he was very rude and had a threatening tone of voice so we would prefer that the following items happen in order for us to consider the complaint resolved: have epic auto sales MAIL us all of the paperworkwe simply do not want to have a face to face with them at their location have them provide proof that the warranty is in fact paid for and goodI called them again yesterday and still no sign of a contractit has been well over days nowif they cannot provide proof of a valid service contract, then they can and should simply refund us the moneywe didn't want it in the first place and felt cornered into buying itPlease advise, [redacted] and [redacted] Regards,

Mr [redacted] , in Bankruptcy Loans the customer is responsible to contact their trustee to request an approval to incur debt Once the request is approved from the Trustee they will send the forms to the finance department that states the terms of the loan Keep in mind that the amount and monthly payments are approved by your Trustee when the loan is within the guidelines set by the trustee This loan was in the guidelines set by the trustee The length of the process is all depending on the customers ability to provide the required documents request by the lender On the issue of the copies of the contract Epic Auto Sales has no problem providing you with additional copies for your records with warranty informationWe have all the text message/email screen shots of conversation in regards to the letter from the trustee and a request to change a payment due to Epic Auto Sales Everything was communicated by both parties and everything was clearIf you wish to see these screen shots of communication, we are more than happy to provide them Sincerely, [redacted] Epic Auto SalesGeneral Manager281-955-Office281-955-Faxwww.epicautosalestx.com

On January ***, [redacted] *** and his wife visited Epic Auto Sales for a vehicle On that day [redacted] *** found two vehicles for his wife and himselfThey both selected vehicles which were a Dodge Journey and a BMW 750Li [redacted] was attempting to trade of his vehicles in for the vehicles owned by Epic Auto [redacted] trade ins were a Lincoln Town car a Chevrolet CapriceThe Lincoln could not be used as a trade since [redacted] had a title loan on it and the lien was significantly larger than what the vehicle was worthThe Lincoln could not be used towards the Journey which resulted in them keeping the LincolnThe Dodge Journey required a $down payment for them to take delivery of the vehicleAn agreement was made and both parties have singed off on the contract on the vehicle in question with the exception of the Lincoln The BMW 750Li included a trade value of $for the Caprice plus an additional $down payment was neededThis deal on the BMW 750Li was returned/concelled by both parties and is null and void [redacted] has possesion of both trade ins, the Lincoln and the CapriceThe only money [redacted] has paid is the $down payment which is listed on the contract which is the amount required by the lender All monies collected were applied to the JourneyInspections and any items owed have been honored to [redacted] by Epic Auto Sales All details in regards to his loan is listed in the Retail Purchase Contract Any questions regarding this matter can be direct to Epic Auto Sales Management Sincerely, [redacted] Epic Auto Sales [redacted]

On Feb 25, [redacted] came to the dealership to purchase a Cadillac Cts vin# [redacted] with approximately 77kMr [redacted] and our sales representative went for a test drive approximate to minutes long to check the vehicle outAfter the test drive, Mr [redacted] proceeded with the purchaseAfter ½ hours of negotiating, Mr [redacted] received a $dollars discount off the advertised price for the vehicleThe discount was to compensate for some wear and tear on the vehicleMr [redacted] also asked that we replace his front brake pads and we agreed to do so at a later time set by appointmentThat day Mr [redacted] took delivery of the vehicleThe next day Mr [redacted] called and said the vehicle would not start and the check engine light came onMr [redacted] brought the vehicle in and we observed that the battery went bad and Epic Auto Sales replaced the battery with a new one on the spot, free of no charge to Mr ***The dead battery was also the reason for the check engine light to come onLooking at the documentations and the whole contract, Mr [redacted] never once mentioned any other items, defects or promised work that Epic Auto needed to performMr [redacted] did ask for tires but we clearly advised him that after his discount, we had no more room to negotiate and he understoodAny copies pertaining to the purchase agreement can be provided to Mr [redacted] where it shows very clear that there was no additional work promised to himAny questions or documentations regarding this matter, please contact Epic Auto Sales

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] From: [redacted] Sent: Wednesday, March *** 2:PMTo: [redacted] Subject: My assigned ID [redacted] Epic auto sales has not sent me any paper work stating the mileage(Fraud) has been corrected! My issue with Epic auto sales was consumer (fraud) with my paper work and nothing has been to fix my paper workI would like to pay the car off and sell it one dayDue to the paper work the dealership gave me is not correct it will look like (fraud) on my end The only information they have told me was that First Guard was informed they mileage was incorrect for the warranty they fixed it in the system for First Guard warranty I want Epic auto to send me over paper stating they sold me the car with the wrong (Fraud) mileage and I also want them to send the correct paper work to the Texas Department of motor vehiclesThis is not for me to call them to correct due to Epic auto sales so called clerical error As a consumer Epic Auto sales has not fixed my title paper workThis has been very stressful for me trying to get my car fixed and the issue with (fraud) mileage at this point I want an refund and they can have the car back It’s not running due to the coverage of the warranty they sold me does not cover anything! Again fraud I bought the car in late July I should not have problems like thisThis issue about mileage has not been corrected! Thank you, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. [redacted] Sent: Monday, August 17, 2015 12:52 PMTo: drteam [redacted] [redacted] Comments: I filed a complaint against epic auto sales on Friday Aug. 14. I would like to retract d

On the issue of the mileage discrepancy on *** *** vehicle,it has been determined the information was imputed incorrectlyThe contract stated 83,which was listed in kilometersConverting the kilometer readings to miles, the actual mileage of the
vehicle was milesThis is clear that there was a clerical issue that was explained to *** *** ***, husband of *** *** *** *** has been communicating with several staff members at Epic Auto and is aware that the warranty company is making necessary changes to correct the issueFirst Guard warranty company has all the necessary documentation in regards to *** *** vehicle and is updating the information as quickly as possibleEpic Auto has taken necessary steps to correct the discrepancy and also has offered *** *** the option in bringing the vehicle to our service center to check the vehicle for themAs of 1/**/there has been no communcation from *** *** but only *** ***Any questions or update in regards to this issue can be referred to Epic Auto Sales management or First Guard WarrantyWe in no way can or would benefit from changing the miles to higher than the original milesNo fraud was intended, this was just clearly a clerical errorWe apologize for the inconvenience of the clerical error and we are working hard to correct the issue as fast as possible

Same statement

*** *** *** vehicle that was purchased 07/**/had an odometer issue due to a clerical errorThe vehicle was recorded under kilometers instead of miles. Epic Auto Sales has made the corrections to comply with the State of Texas DMV DepartmentTexas Department of Motor Vehicles reviewed the issue and updated the title and records showing the vehicle with the correct miles as of 3/*/The State of Texas updated the clerical mistake and made appropiate changesThis took some time and some review from the state which now have been completedThe Lein Holder has also recieved the update on title as well as the warranty company*** from First Guard Warranty processed the information pertaining *** *** vehicle** *** keeps stating this is a fraud issue which if that were true, Epic Auto Sales would have lost money and would have gained nothing from trying to fraud ** *** This is clearly a clerical error which has been addressed and cleared up by all partiesAny questions in regards to the matter please contact Epic Auto Sales

Epic Auto Sales apologizes for any misunderstandings but its very clear in the contract that the required down payment was for a total of $Epic Auto has received in full the total amount of $down and nothing moreWe are not liable for any other amounts since the other contract and deal did not go throughPlease refer to the sales contract and receipts as referenceIf copies of these documents are needed, we will be more than happy to provide themSincerely Epic Auto

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
First of all, epic auto did not send the required information to my chapter trusteeI can provide a sworn document from t he case worker and all the email communications that point to epic being at fault for not submitting all the required documentation.
*** ensured me that they work with backruptcy every day but it sure doesn't seem like it since they failed to do what was necessary the first timealso is it me or did they not address at all my issue with not receiving any of the contract paperwork, tags and plates, and warranty informayionI contacted the aftermarket warranty provider Tuesday of this week and they have no knowledge of me, my wife, our car, or the dollar warranty that was pushed on us by ***
Regards,

Epic Auto was very clear with Mr *** that his vehicle purchase was as is and he also declined to purchase an extended warrantyThe only items promised to Mr *** were front brake pads and they were already installed on his appointment dateMr *** did complain about his check engine light being on the day after his purchaseEpic Auto asked Mr *** to come in so we could inspect why his light was on and we found it to be from the hard freeze and it drained his batteryAt no cost to Mr *** we replaced his battery on the spot with a brand new batteryWe explained to Mr*** why his check engine light was on and it was not a safety issueThe computer from the car did not have enough voltage from the drained battery to read its components correctly which caused the engine light to come onAt the time of purchase no issues were addressed about the vehicles except the engine which we fixed and the brake pads which were also fixedThe other items Mr *** are questioning are wear and tear items that is his responsibilityWe offered to Mr*** our customer loyalty discount on all his service and repairs work to his car but he declinedOur offer still stands to do all repairs at a discounted price at any time Mr *** would like to do soPlease contact us if you have any further questions regarding this matterThanks you Epic Auto Sales

Mrs*** *** *** originally came to the purchase the vehicle on 8/6/The vehicle she selected was a black *** *** *** touring suvThe vehicle had miles on the odometer when she took delivery for the vehicleMrs***'s claim's of
fraudulent actions on behalf of Epic Auto Sales has no merit and is invalidEpic Auto Sales has copies of the contract which she signed and a government issued ID she provided on fileLoan was returned by the lender for inconsistent information by the customerMrs*** was asked to return the vehicle back to the dealership immediatelyThe vehicle was in Mrs*** possession from 8/6/until 8/23/Mrs*** arrived with vehicle on Saturday 8/23/to return the vehicleOnce on the premises she would not release the keys to the vehicle until a refund was madeManagement explained to Mrs*** that miles and restocking fees would be charged for the vehicle useAt that point Mrs*** contacted the Sheriff's DepartmentOnce the Sheriffs department arrived, they investigated the complaint and determined that Mrs*** should release the keys to the vehicle and leave the premisesA complaint was filed against Mrs ***Epic Auto Sales has all documentation and case filing to support it's statementThe following charges for Mrs*** is as following:
Miles: 62742-61687=x .25= $
Restocking and Service Charge= $
Total=$
Mrs*** currently owes a balance to Epic Auto Sales that still needs to be satisfiedFor any questions pertaining Mrs*** case please contact Epic Auto Sales Management

Mr*** came to Epic Auto Sales originally on 9/19/to purchase a vehicle. On that day Mr*** & *** *** selected the 2009 DODGE CHALLENGER. Mr*** applied for a vehicle and was paired with a lender that
works Chapter Bankruptcy's which they neededDuring the loan process he was explained that a letter to incur debt from his trustee was required to complete their loan. The customer agreed to the terms and payment structure that was presented to themAn outstanding balance was owed to Epic Auto Sales that still to this day has not been fulfilled by the ***s. During this time, the *** were not able to obtain the letter and was unable to meet the lenders requirements by the set deadlineEpic Auto Sales had to recontract the deal due to the missed deadline on the ***'s endThe customer still had the same agreed terms from original contract dated 9/19/that is on the new contract on 10/11/2014. The warranty was included on the deal as agreed on the previous contractExtended warranty was included in the deal as part of the original agreementThe only free warranty that is provided by Epic Auto Sales is the complementary 3,miles/month limited power trainAny charges they incurred is due to the agreed payments set by them. Signatures authorizing the charged amounts are on fileAll charges incurred by the customer are due to customer agreements and scheduled pay structure. Any questions regarding this matter please contact Epic Auto Sales Management

Epic Auto Sales Statement of the Problem:Mr*** ***, our records show that you visited Epic Auto Sales on 1/6/at 1:52p.mBased on our records, it shows that you came to the lot and test drove a silver *** *** *** SL which we had for sale at the timeYou also inquired
if we could locate a black *** *** or a black *** *** which at the time we did not have in stockDuring your visit, it appears you showed interest on the vehicle and applied for creditBased on our records, you provided the information for Epic Auto Sales to perform a credit checkIf you would like to dispute the check or have the inquiry removed, I encourage you to contact the credit beaure for a "formal dispute"If this was an error, Epic Auto Sales can have the issue resolved and inquiry removedPlease keep in mind Epic Auto Sales does not share nor sell any information to third parties companies or any other businessesEpic Auto Sales does not scam, mislead, or conducted business in an unethical practiceIf you have any questions feel free to contact Epic Auto Sales Management team at ***

Ripped us off and took advantage of us so bad even with excellent credit. Sold us an $11,000 truck (KBB value) for $29,000 Then they put cheap oil in the vehicle and blew the turbo causing it to dump oil and coolant then refused to fix it. Said they replaced the brakes when I went to pick it up I drove it and the brakes didn't work causing me to almost crash. I guess they didn't realize we would take it to our personal mechanic. Then they said they fixed multiple things on the vehicle when honestly they never fixed nor replaced anything, put dirt cheap Chinese tires that couldn't be balanced after they said they did balance and rotated them and kept it on and off for longer then we ever drove it. They offered to get me into another vehicle but told me there was no way I could get a truck and they were only going to buy the current vehicle back at KBB value causing me to have so much negative equity/2 ($18,000). The kicker is I only owned the vehicle for 2 1/2 months. STAY AWAY!!!!!

We have tried to contact [redacted] several times about this issue. The person who referred [redacted] to the dealership was allotted 150.00 dollar referral fee for sending a customer to us who purchased, which was the amount of our referral fee at the time. The 150.00 dollar...

check has still never been picked up. Mr. [redacted] bought his car back in January and as stated earlier we did not offer a 500 referral fee at that time. No customer has ever mentioned that Mr. [redacted] referred them to our dealership that has purchased a vehicle. Despite numerous attempts to find out who Mr. [redacted] referred and what they purchased from us, we have not been able to do so. We are more than glad to pay referrals to our customers, in fact, it is a large part of our business, all we ask is that the customer mention who referred them at the time of purchase. According to when the customer was referred will also determine the amount of referral. Mr. [redacted] is more than welcome to contact us via phone, email, or visit us in person so we can work this matter out. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Sent: Monday, January 05, 2015 7:24 PMTo: drteamSubject: Re: [redacted] we do not consider this resolved. we responded twice to the last communication so we are not clear as to why you consider this closed. the manager, [redacted] did respond and offer to give us copies of all the paperwork provided we pick them up. The last time we had [redacted] (another manager) on the phone, he was very rude and had a threatening tone of voice so we would prefer that the following items happen in order for us to consider the complaint resolved: 1. have epic auto sales MAIL us all of the paperwork. we simply do not want to have a face to face with them at their location 2. have them provide proof that the warranty is in fact paid for and good. I called them again yesterday and still no sign of a contract. it has been well over 90 days now. if they cannot provide proof of a valid service contract, then they can and should simply refund us the money. we didn't want it in the first place and felt cornered into buying it. Please advise, [redacted] and [redacted].
Regards,

[redacted], We have all the documents that your are requesting. If you would like us to make copies for you, that is not a problem. As for the warranty, [redacted] from [redacted] explained to you that it can take up to 90 days for the warranty to be processed in the system. I doubt it will take that long but its a possibility. If you have an issue before it is processed, we would be able to do a warranty claim for you since we have the original docs on file. The warranty is accepted nationwide at ASE certified service centers. If you do use another service center, you will have to pay the deductible and for rental fees if applied.  [redacted] we do apologize for any inconvenience this may have caused. Id like to invite you to the dealership to sit down and speak with me one on one. I can get you the copies that you need and we can also go over the paper work together and answer any questions you may have. Please call me at any time.
Thank you
[redacted]
General Manager
Epic Auto Sales

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  [redacted],
I beg to differ. Your employees had me fill out the paperwork and they faxed it to the trustee. I have emails and texts to prove that. please let ME know if you'd like copies. here is one from [redacted] from October 22nd.
 
"---------- Forwarded message ----------From: [redacted] <[redacted].[redacted]>Date: Wed, Oct 22, 2014 at 4:28 PMSubject: Re: Status of letterTo: [redacted] <[redacted]>Ok [redacted] we got everything  faxed over to them.
Regards,
[redacted] Additional copies of our paperwork?? when did you provide me or my wife with ANY paperwork. and the warranty? the company has NO knowledge of any contract. please see below
,Thank you for your email and thank you for purchasing our warranty.I wasn’t able to pull up a contract with the information provided below at this time.  If your vehicle was purchased recently, it may still be in processing.  It can take approximately 30-90 days to process a new contract between us and your dealership.Please contact the finance office of your dealership and they will be happy to assist you with anything you need.Thank you,[redacted]
so where are my Tags and license plate? where is my sales contract? where is my warranty contract? Additionally, [redacted] also stated that I can take my car to any service center that recognizes the service contact for warranty work. There is absolutely NO WAY that I would take my car back to your dealership at this point, so can you confirm that to be true or was that another lie?
 
 
Rgds,
 
[redacted]