Equitable Acceptance Corporation

Initial Business Response /* (1000, 5, 2015/10/29) */
We purchased a contract from Innovative Health System for the customer to purchase a cleaning system and air purifiers (Filter Queen products) for their home on November 20, 2014. The first payment on this account was deferred to November 5,...

2015. We attempted to contact the customer on October 21 to do a "welcome" call to make sure they received the first statement and make sure they knew where to send the payment to. The customer called back and we were told that her husband had lost his job, and went back to school. The customer service person, who according to our recorded call, gave the customer her name and explained she needed to transfer the call to a collections supervisor. At that point the customer was agitated at being transferred and demanded that we amend the contract. The supervisor explained that this is a legal, binding contract and we can not amend the terms of the agreement. The customer then told us the could only pay $50.00 of the $132.97 payment owning, we explained that this would not be satisfactory. The customer hung up on the supervisor. At no time during the recording was the supervisor laughing at the customer. We approved and funded this account to the customer based on their excellent credit history. We hope the customer will fulfill their obligation to us. Our collection department is willing to work with the customer within our parameters to get this account paid.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was not agitated that I was transferred.
I was upset because we haven't even started paying on these products and they're already sending us to their "collections" department and they would not "help" us lower our payment so we could stay in good standing while we repay them.
Legal contracts are amended all the time. Credit card agreements and contracts are amended all the time. EVERY. SINGLE. ONE. of our creditors has been willing to work with us by allowing us to make a lower payment that fits within our budget, EXCEPT this company. THAT'S why I was frustrated!
They said something to the effect of they hoped we would make the agreed upon payment so they didn't have to report on our credit negatively. I felt threatened because we do have good credit.
We have every intention of paying them back (I told them this) but NOT "within their parameters"; not because we won't but because we CAN'T. Do you understand? Our current financial situation is out of our control and at the moment WE ARE NOT CAPABLE of submitting to their "parameters". This is what I tried to tell the collections supervisor. It's not that we won't; it's that we can't. If we were able to, we would simply make the payments and we wouldn't be writing these messages to the Revdex.com.
Say what they will; of course they're going to support their employee--that's fine, I get it. But I was frustrated and it sounded to me like the supervisor, as they called him, most certainly did "laugh" or rather "chuckle" at me as I was getting more wound up; so I hung up. These things are so personal to people who are trying so hard and you just don't do that. You don't chuckle when someone's in pain; it's not good business practices; or polite or compassionate for that matter.
Final Business Response /* (4000, 9, 2015/11/04) */
We apologize if the customer felt we do not care about their situation. Her call was turned over to our collections department because the situation is one our customer service department does not handle. Our collections department is willing to work with customers to get their obligations paid. In this case, the amount the customer is able to pay does not cover the monthly interest charged. We are willing to accept this amount as long as the customer understands the outstanding balance will continue to increase. Please contact our collections department and ask for a manager who can work with them and further explain what we need to accept a payment stream less than the stated payment on the contract.

We purchased a contract from [redacted] (dealer) on September 6, 2017 for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt.  The customer and dealer entered into a written...

agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student loan debt bureaucracy.  Any contract the customer had to begin this process was with the dealer.  The dealer also completed a verification call with the customer which explained the transaction, and Equitable's role in the transaction, which the customer agreed to all information.  The dealer was able to get the customer into the best program for the customer's financial situation.  While it is a free service to do on your own, similar to hiring someone to do your taxes or cut your lawn, the customer hired the dealer to do the work for him. The customer contacted our office on November 30, 2017 regarding his account, and we referred him to the dealer since his questions were about the student loans, not his account with us.  We look forward to having the customer fulfilling his obligation to us.

I am rejecting this response because: after several attempts with national student loan to review this information to no avail there was several contacts to national school loans about this situation but also to no avail I did not speak to equitable acceptance about anything I spoke with national student loan ive asked several occasions to give me a copy of the recordings where I did not understand even after speaking to national student loan after the situation I was still not given validation that this was a third party I gave national student loan my credit card information for a one time payment of 49.95 they have my information why it was not given to who ever this equitable acceptance group is is probably because it was not authorized I was not  gonna regive out my information to a company I do not know who they are and if they had a recorded statement they would clearly have my credit card information the company is fraud and leave customers to believe that they are the federal government and guides you to sign under the presumption that you are in trouble of being default I would have never agreed into paying a company for 3 years for paper work that is free my loan was in forbearance. I would like this taken off my credit I have never gotten a credit card from you I have never seen a third party check payed to this national student loan company with my name on it I  have never signed a check for them to finance through another company again fraud

I am rejecting this response because:
I never agreed for my credit to be ran, that's the entire reason that I canceled my services! Everything is a scam with the company and like they stated I started doing business in July 2017, that's a complete lie. My credit was ran Aug 28 2017. So again I'm asking that the inquiries be removed!?

We purchased a contract from Student Advocates (dealer) on July 23, 2015 for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to consolidate or refinance student loan debt.  The customer has paid all her payments through...

automatic deduction from her checking account.  The July 5, 2017 payment was returned to us by her bank as NSF on July 11.  We attempted to run the check on the 5th and 6th, but the bank did not accept them.  When we received the NSF check back from her bank, we added a $20.00 NSF fee to her account.  The customer sent us a copy of her bank statement and our collection department reviewed and determined the customer did not have enough funds in the account until July 7.  Also, the statement shows that her bank charged her $32.00 for the NSF fee, not Equitable. The customer returned our call on July 12 and this was all explained to her after speaking with four of our representatives. She paid the July payment with us on July 12, with a credit card and was charged a $2.38 convenience fee to use the credit card, which she agreed to prior to processing the payment.  We apologize if the customer thought we were rude, disrespectful, or unhelpful, this is not our intention.  Our collection staff works with customer's to repay debt, and on occasion may come across this way in order to get a customer to make payments.  The disputed $32.00 appears to be a fee her bank charged her and she would need to take that up with them.

Attached is our response to this complaint. We look forward to having the customer fulfilling her obligation to us.

We purchased a contract from [redacted] (dealer) on October 6, 2016 for the customer to finance the fee the dealer charged to work with the Department of Education to consolidate student loans.  The first payment is due on December 15, 2016. The date on the contract is September...

29, 2016.  The cancellation period (three days) was October 3, 2016.  We do not cancel accounts, unless instructed to by selling dealer.  We have spoken to the customer today, October 10, 2016 and explained the account.  We look forward to having the customer fulfill her obligation to us to pay this loan.

We purchased a contract from [redacted] (dealer) on May 25, 2016 for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt.  The customer and dealer entered into a...

written agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to navigate the student loan relief bureaucracy.  The customer did not contract Equitable Acceptance to begin the process.  The dealer gathers information from the customer to determine which program will work in the best interest of the customer.  The money paid to us was applied to the account for the fee, not to the student loans.  Prior to purchasing the contract we completed a verification call which explained the procedure.  The customer called our office with questions regarding this account on December 19, 2017, and the representative attempted to explain this information but the customer ended the call before completing the explanation.  We will not be cancelling this account at this time.  We look forward to having the customer fulfilling her obligation to us.

I am rejecting this response because:
I understand that they may have purchased something from [redacted], but I am still paying for services that never were rendered. I am not sure what to do or who to even contact at this point.