Equitable Acceptance Corporation

Shortly after the customer had a conversation with our collection manager, we waived the $late fee As I understand this account, there appears to be an issue with the credit card payments being processed automatically each month We had an incorrect expiration date in our system We will work with our IT people to try to resolve this issue The automatic payment we ran today did not process, as it was declined by the customer's credit card company The payment needs to be paid prior to May to avoid a late fee for this payment

We purchase a contract from [redacted] ***, dealer, on June 17, The purpose of the loan was for the fee the dealer charged the customer to work with the Government student loans to restructure the customer's student loans If there is a dispute wih the selling dealer, the customer needs to contact them at ###-###-#### The $payment is for the repayment of the contract the customer signed to pay the dealer for the service they provided We cannot cancel this account Per the terms of the signed documents, the customer had three days after signing to cancel with the selling dealer The contract and terms were verified with the customer prior to funding We will expect the customer to fulfill their obligation to us Refusal to pay could lead to a negative reporting to the credit bureau

I am rejecting this response because:Original balance is $1314.00, and current balance is under $The service provider said the payment will be for yearsThis is a rip off on both Equitable Acceptance and Progressive Student Advocates

I am rejecting this response because: This is clearly wrongWhile they did pursue and obtain permission from me, it was in deceitful waysThey clearly were in disguise as my service provider and the loan they are asking for me to pay does not existI consolidated my loans through FedLoan Services and they are still with them as we speakNothing has changedWhat they are doing is against the law or should be and I am Not paying themI have already requested my bank not release any more money to this companyIf they want to not be charged or sued, I would suggest they cease and desist immediately they will also need to return any money taken to me immediately***

We purchased a contract from [redacted] (dealer) for the customer to purchase a Hyla cleaning system on November 23, THe first payment was due May 15, 2016, which was paid on May and was assessed a late fee since it was paid more than days lateOther payments were paid late also, and late fees added to the account No payment was received on this account in June, The last payment paid on this account was in September, We sent out paperwork to do a reage of the account to bring the account current, and yes, there is a charge to do the paperwork Since no payment was received for several months, to do the reage of the account will cause us to collect interest due us We charge the fee to attempt to recoup some of our interest income loss The customer had this explained to him on a couple of occasions, but did not want to pay the fee, and hung up on our representative This account was charged off on November 11, for not-payment If the customer would like to make arrangements with our recovery department to pay on this charge off in the future, he can call our recovery department and they can work with him to pay this obligation

Initial Business Response / [redacted] (1000, 5, 2015/11/19) */ We purchased a contract from [redacted] to finance a service they did for the customerThe service is that they work with the customer and a government agency to refinance student loan debtThis loan with us is a separate agreementIt appears the customer has an issue with Progress Advocates and should contact them to resolveIn the meantime, the customer needs to pay this account so their credit is not affected negativelyPlease contact our collection department to make arrangements to bring this account currentCalls will continue to the customer from our collection department until the account is current, and stays current

We purchased a contract from [redacted] (dealer) on April 25, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt The customer and dealer entered into a written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan debt relief bureaucracy When the customer made it clear to us in August of that she was not going to make payments on our loan, we cancelled the account back to the dealer The customer has no further obligation to us We will make sure the account is removed from the customer's credit files

I am rejecting this response because: If this company can not find any information THEY need to notify the credit bureaus to remove this inquiryI again demand this business remove this inquiry against my Son at any credit reporting agency including but not limited to Transunion, Equifax & ExperianIn addition, the business agrees to have o contact in any form with me regarding this account now or in the futureLastly, they agree to remove my personal information from all accounts in the companies database It is unacceptable to continue to deny having pulled my credit report when clearly it is showing as a hard inquiry from their companyThe credit bureaus refuse to remove the inquiry unless the company issues a letter stating it needs to be removedI have already submitted proof of the hard inquiry and as such the company needs to rectify their mistake

The customer did not call our office, they were working with a company, [redacted] (dealer), that works with consumers to refinance or consolidate student loans The dealer would have received either verbal or written permission to access the consumer's credit file to determine which program would benefit the consumer the best This access only gives the dealer a credit code that determines where the consumer's credit falls They do not have access to the details of the file, only that based on the credit file where the consumer fits their programs Once the credit authorization is given, the file is accessed and an inquiry is recorded on the file We cannot remove the inquiry The dealer has a recording of the telephone call giving the authorization, and without the authorization would not have attempted to access the credit file

We purchased a contract from Student Loan Care, LLC (dealer) on September 9, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to consolidate or refinance student loan debt The customer and dealer entered into a written agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student loan relief bureaucracy Equitable did not solicit the customer to do this, that was done by the dealer The customer had three days to cancel this transaction, which did not happen We have a recorded verification call done with the customer prior to purchaseThe customer had given written permission on the digitally signed contract for automatic payments, but stopped the process before the first payment was due December 5, The customer paid one payment on this account in February This account was charged off in March for non-payment after several messages were not returned that our collection department had left with the customer The account has a zero balance now

I am rejecting this response because: The signature on those forms is not my signature?? also I was led to believe the payments that I would be making were going toward my student loan NOT toward this companyNo money has been paid on my loan for almost a year now because I thought the money debuted from my bank account was going toward the loan, not only has a payment not been made but the loans have accrued interestNo one in there right mind would pay over a thousand dollars for the "dealer to do the work" I could have filled out paper work through fed loans myself for the loan consolidationThis is a scam and these people take advantage of good peopleI want out of this contract immediately and this to be off my credit asap

We purchased a contract from [redacted] (dealer) on September 9, for the customer to finance the fee the dealer charged the customer to work with the Department of Education (DOE) to refinance or consolidate their student loans This loan has nothing to do with the customer's student loans The customer and dealer entered into a written agreement, in which Equitable Acceptance (EAC) is not involved and clearly states the dealer offers a service of helping to navigate the student loan debt relief bureaucracy The customer had three days to cancel the transaction but did not cancel We will not be cancelling this account If there is an issue with the student loan consolidation, the customer needs to contact the dealer to resolve We look forward to having the customer fulfilling their obligation to us so we do not have to report negatively to their credit bureau

We purchased a contract from [redacted] (dealer) for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt The customer and dealer entered into a written agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student loan debt relief bureaucracy The person the complaint referred to is with the dealer, not Equitable Equitable Acceptance has nothing to do wit the consolidation being done by the dealer We received notification from the dealer to cancel the loan on November 28, The account was cancelled November 29, 2017, so the customer has no further obligation to us

We purchased a contract from [redacted] (dealer) on December 13, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education (DOE) to consolidate or refinance student loans The customer and dealer entered into a written agreement, which Equitable Acceptance was not involved and clearly states the customer agrees to pay for the service the dealer was going to do to help navigate the student loan relief bureaucracy The first payment was due February 25, 2017, and a second payment was due March 25, Both payments are now past dueWe have a recorded verification call done with the customer stating they agreed to this transaction which included the loan with Equitable Acceptance The dealer has notified us of the completion of the consolidation or refinance they didWe have not received any correspondence from the dealer to cancel this account The dealer would have had to received written notice to cancel the account prior to midnight December 8, per the terms of the Notice of Cancellation We look forward to having the customer fulfilling their obligation to us so we do not have to report negatively to the credit bureau

We purchased a contract from ***, Corp (dealer) on May 31, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to consolidate or refinance student loan debt The customer and dealer entered into a written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan relief bureaucracy The customer paid this account in full on July 6, If there is an issue with the student loan consolidation, this must me taken up with the selling dealer We appreciate the customer paying the account in full

This customer was working with [redacted] (dealer) and gave them permission to access her credit file to determine which program they have available to refinance or consolidate student loans The inquiry was done on February 4, The dealer did not complete the necessary documents for the application to get processed in our office We cannot delete inquiries done on someones credit bureau since the dealer had the permission to access the bureau

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.A bank check in the amount of $was mailed to Equitable Acceptance on April The tracking number for this check is [redacted] *** According to the USPS, the check is ready for Equitable Acceptance to pick up

The inquiry on the customer's credit bureau was from July 20, The credit bureau was accessed by one of the sales companies we do business with, Millhouse Group, Inc They are a sales organization that sells household goods such as cookware, knives, water purification products The dealer did not place a loan application with us, but would have received an authorization to access the credit file The dealer used an online or phone service we offer to determine the credit worthiness of a customer without getting or seeing any details about the credit The dealer would not have accessed the credit bureau without reason such as a potential sale or potential financing of the product being sold

We purchased a contract from [redacted] , LLC (dealer) on June 29, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to consolidate or refinance student loan debt The customer and dealer entered into a written agreement, which Equitable Acceptance was not involved and clearly stated the dealer offered a service to help navigate the student loan debt relief bureaucracyWe also have a recorded verification call done with the customer prior to purchasing the contract Part of the service the dealer offered was to re-apply with the DOE to get back into a program that is best for the customer's situationAny concerns regarding the student loans or what the dealer has done for the customer need to be addressed with the dealer The customer service number for the dealer is ###-###-#### We look forward to having the customer fulfilling her obligation to us

I am rejecting this response because: the dealer DID NOT make himself clear with meJust because, according to documents, I entered into a written contract doesn't mean that it was justly soThe person responding to my complaint obviously didn't listen in when the dealer (Alex) was telling me about the serviceI look forward to the cancellation of my account before any legal action is taken with my lawyerThanks in advance