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Equitable Finance Reviews (27)

Here is the response from our Branch Manager in the Garrity/Nampa location that this customer has been working with: I spoke with this customer the next morning, as the same day he spoke with our office, I did not receive the message to return his call However, when I did get the message, I called him back immediatelyI explained to him it was a misunderstanding that I was not disregarding the review of his accountWe reviewed his payment ledger together, including each and every single payment individually made over the course of his received paymentsWe found he had been on a temp reduced payment for monthsBecause of this it was satisfying interest yet the balance was not being reduced he was aware that he could make full payments or more than his required payment at any given time so that he would be able to see a reductionI did offer him solutions to be able to reduce his principle owing balance or pay in full with settlement or refinance optionI informed him I would call him back on Monday 19th for the amount of the settlement I could offer after reviewing with RMUpon getting an amount I could offer him for settlement I called him on Monday (2/19/18) and left a VM I have not received a return call as of end of the day Tuesday (2/20/18)

7/- [redacted] (Director of Operations) and [redacted] (Boise Branch Manager) reached out to customer and both parties have agreed to temporarily modify her pmts down to $a month for 3mths to help her out with her loss of income she has had due to her accident

Customer opened her account 5/23/with a $7,opening balance (consisting of $6,original disbursement, plus $in optional Life Ins & GAP, plus $in loan fees), not $6,485, so the opening balance is incorrect by $1,right there Per notes in file she was quoted a net payoff on 5/10/of $7,846, so only $higher than opening balance not $1,more (and this is due to unpaid interest) A loan account balance, per contract, will only reduce if the customer makes at least the minimum payment due (which per original loan agreement is $269.33/mth) and also makes this minimum payment on time Starting with the very first pmt due 7/1/16, customer had not made a full payment nor paid on time per original agreement until customer made a pmt on 3/30/(and even that one was made late, as was due 3/15/17) Customer has also made full pmts on 4/24/(late, since due 4/15) and just yesterday on 5/11/(due 5/15) which a year after her account opening was the first full pmt ever made technically on time So hopefully this is the beginning of customer paying full pmts on time per original agreement, but for the first year of the loan, because of all of the late and partial payments which created late fees, legal fees, and unpaid past due interest, the customer’s original loan balance has not decreased A file note from the branch today (5/12/17) indicates that they tried to call this customer to further explain in detail the balance, but the phone number we have on record for customer was disconnected, so an email was sent NOTE that Due to customer stating they had hardships, we were willing to work with her to provide Temporary Modified pmt options for her, which allowed us to keep moving her account forward for her (as she is not showing past due currently even with all of those late or partial pmts), but of course since were only partial pmts of original loan agreement it would not reduce her balance

The President of our company has contacted the customer directly and this complaint has been resolved to both side's satisfaction

After reviewing the file, I have examined the documents in the file and they seem to be non-altered paystubs and proof of insuranceWe have a GPS form in the file signed by the customer in the fileThe address on the pay stub is what we have in the computer and the address on his driver’s license is from the address on the complaint in Washington stateThe original purchase order was received at 4495.00, it has been crossed out and a new amount was hand written for The Report of Sale and Application for Certificate of Title , commonly known as the “502” was submitted to the Idaho Department of Transportation for the amount of sale as The customer had the GPS Unit installed out of the Twin Falls location #because the car was not brought to closing and they send them to a facility by appointment only to have the GPS installed on all the units never a mobile unit does the installs at the customer place of employment or addressThe customer signed legal contracts confirming the information we had enter was true and correct and that if the customer moves they must notify the company of the change of address prior to moving and the customer will not do anything that requires registering the car in another stateWe offered the customer to replace the GPS unit on the unit at the company’s expense if it is defective or not working correctlyWe will pay the repairs on the Hyundai Tiburon, if the customer can provide proof from a certified mechanic that the GPS unit was in fact installed wrong and did cause the damage to the customers car

The reason the customer had never heard of us when she did her financing is that we are the Indirect Lender for that car dealership All of the necessary and required underwriting steps to approve this loan were done behind the scenes as the indirect lender, showing the dealership as doing in house financing This is common in the auto industry I reviewed his account with the Branch, and apparently the morning of 11/25/the car was sitting in front of our office and the keys were put through the night payment drop box We tried reaching the customer, but was not successful Because the customer did not sign the required Voluntary Collateral Surrender form, this Repossession was then called an Involuntary Repossession and the required Day Notice letter was sent out to the customer (at the known address on file where we had sent prior payment statements without having them returned) to notify her of the potential auction sale date The Car was taken to the auction on 12/1/16, and was to be held as not to be sold until after 12/6/ As of this writing (12/12/16) the car has not been sold, therefore not net proceeds of sale could have been posted to customer's account Once that happens, the customer will be sent the Final Accounting Notice by mail, notifying her of the remaining balance owed to us that we plan to collect (by calling the customer) Even though we did not get the signed Voluntary Collateral Surrender form to technically call it a "Voluntary Repo" (and we sent the Day Notice as required by law), we are willing to and in fact have changed the status of her account to "Voluntary Repossession" both in our system and how we are reporting it to the Credit BureauThis has already been done, and as I said we will mail the Final Accounting Notice to the customer once the repo is sold at auction In the meantime, we had tried to call the customer again to explain all of this and had to leave a message Hopefully updating the Credit Reporting Agency to "Voluntary Repo" satisfies this complaint

Warranty agreements always show BOTH the length of the agreement in months and in miles (in this case mths or 36K miles). It is also company policy for each document, including the warranty agreement, to be reviewed with customer by the employee and ask if any questions before they sign the
agreement

Revdex.com: As long as the Title Issue is resolved in the next couple of weeks I will be OK with this response
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***
I am rejecting this response because: We did go over the payments that I have made over the past yearsshe informed me that of the less payment fore months and that's why my interest is EXTREMELY highnever did she mention the option for double payments cause I would have laughed at the suggestion nor anything about a settling amountshe told me her manager was at the airport and couldn't get access to my account and that she could once she reached Utahthen we ended our conversationthen she called back and informed me that her manager was going to review my account and see if there was anything they could do to my account and that it would be Monday before she could get back to me cause they would be closed MondayI received het call in the middle of work and could not answer it and as for her voicemail that she supposedly had left is another incorrect statementI checked my messages and did not receive one on Monday Feb 19th..I thought that we would make progress cause she seemed sincere but once again its disappointingplease don't make anymore statements

After review of the system's loan file notes and after review with the Branch Manager, it is clear that the only reason we did not release a copy of her original signed Loan Agreement (which customer gets a copy of at loan closing & therefore already had a copy of it) and a copy of the
verification of what her repossessed auto sold for at auction, is because it was being requested by a 3rd party who is not on this customer's loan. Per rules/regulations and company policy we cannot release that type of information to someone who is not on the original loan agreement. The Branch Manager explained to this 3rd party who was requesting this information at the time, that she could not give it to her but if *** was the one to request that information then would send it to her. She said that *** could also come by the branch any time to get a copy of that paperwork. So, after review of THIS complaint by ***, the Branch Manager is going to be sending a copy of the signed Loan Agreement, verification of Auction Sale, as well as another copy of the Repossession Final Accounting Letter (which also already got sent to customer after repo sale was posted). On 9/19/17, Branch Manager is sending those items to address we have on record for *** as well as emailing her confirmation of such. This should satisfy this complaint

Complaint: ***I am rejecting this response because:An employee asked us to refinance so that we would get a new warranty This employees name was SteveHe no longer works at equitable finance I have recorded conversations with Steve where he blatantly lied to me There has to be a remedy for thatI called after asking what I should do and they stated that it wasn't there issueThis is your company these are your employeesI have talked to a lawyer if I can prove this and I can it's informing a clientI no longer would like to do business with this company I would rather they come get the vehicle and we have our day in courtThey lied to me not only that but I have collected statements from othersI don't want to refinance then at all.Sincerely,*** ***

Reviewed with Branch Manager of Boise Office (Luis) after received this complaint on 2/23/17. He indicated that he actually has recently spoken to the complainant on 1/30/and reviewed entire account with her and he said that she indicated that she understood and was satisfied with
response. Apparently she was not, she filed this response less than a month later. Since this complaint, Luis has been trying to reach this customer via both phone number and email address on record. He has left multiple messages on each and as of this writing on 3/3/has yet to hear back from her so the could review the account again with her. I was trying to hold off on this reply until we did get a chance to speak with her again, but also wanted to get this response back to the Revdex.com as soon as possible. One of the items in the complaint is when customer moved away, she lost a copy of the original Loan Agreement. I have requested that Luis send her copies of both the original purchase loan agreement as well as the current renewal loan agreement. Those again are being sent to the most recent address on record. In response to why her balance has gone up since original purchase loan (which has nothing to do with trade in or any funds put down towards purchase originally, as those would have been applied by dealer prior to getting our final sales price to finance), here are the details as briefly explained as possible:Original purch loan 2/12/with sales price of $6,+ $fees = $7,opening balance. Paid as agreed for 8mths, when customer requested another loan to get $cash outThis new/current loan was opened on 11/17/(and paid off the old loan balance of $6,+ $cash to borrower + $fees + $1,Optional Warranty product premium + $Optional Life Insurance premium) for an opening balance of $9,242.19. So balance was $3,increase over last balance AND was put on 48mth term. Per loan agrmt/loan software system, IF PAID AS AGREED the estimated interest would be $6,(30.09% rate/48mth term), for a total paid amount of $16,183. Complaint notes that she has paid as agreed, however she has not. There are several Late Fees on current loan meaning customer paid more than days past due date. Also, there have been Temp Modification agreements where we have temporarily lowered the mthly pmts for mths each at the request of the customer during specific hard times (8/31/and 4/27/16), and there was also an Extension done on the account where in a lower than minimum payment was accepted and account was still advanced (12/31/15). All of these things noted above have added to her original balance going upAgain, Luis has spoken to her about this, as has our Director of Operations (Jeff) who per notes on 8/8/spoke to her about her payment history. We would be happy to go over all of this again to better explain if needed, but as stated above customer has not returned our calls or emails yet

TO: Whom it concerns RE: Release of lien and forwarding of Title for Loan *** *** *** From: *** *** On 03/29/my office received a complaint from the Revdex.com from *** *** asking why he has not received the Title on the loan he paid off on
10/15/2015. On that same date my office had received a call from the DMV asking for a copy of the note and security agreement so they could issue a duplicate TitleThis information was sentMy office has verified that a duplicated title will be issue and sent out on the 30th of March I apologize for the length of time it has taken to get this issue resolvedI agree that the issue should have not taken this long. Once the loan is paid off the process to release the title is a simple one as the title should be in the customers file. In this instance the title was not in the customers fileA duplicate title request was sent to the DMV and they received the request for title on the 29th of February To respond to the concerns of talking to different Equitable Finance employees and not getting resolution. I can assure you the same issue will not happen againAccording to the DMV my office will have the title to be able to release to you at the Beginning of AprilUpon which time we will contact *** *** to give him the Title to the AutoRegards *** ***Branch Manager Equitable Finance West Fairview Ave Boise, ID

This complaint was already submitted via the Utah Revdex.com for some reason and responded to there as well. Bottom line is that our Warranty agreements always show BOTH the length of agreement in months AND also in number of miles allowed. It is also company policy for each document, to be reviewed with customer by the employee and ask if any questions before they sign the contracts

7/21 - [redacted] (Director of Operations) and [redacted] (Boise Branch Manager) reached out to customer and both parties have agreed to temporarily modify her pmts down to $140 a month for 3mths to help her out with her loss of income she has had due to her accident.

After reviewing the file, I have examined the documents in the file and they seem to be non-altered paystubs and proof of insurance. We have a  GPS form in the file signed by the customer in the file. The address on the pay stub is what we have in the computer and the address on his driver’s...

license is from the address on the complaint in Washington state. The original purchase order was received at 4495.00, it has been crossed out and a new amount was hand written for 3995.00. The Report of Sale and Application for Certificate of Title , commonly known as the “502” was submitted to the Idaho Department of Transportation for the amount of sale as 4384.00. The customer  had the GPS Unit installed out of the Twin Falls location #303 because the car was not brought to closing and they send them to a facility by appointment only to have the GPS installed on all the units never a mobile unit does the installs at the customer place of employment or address. The customer signed legal contracts confirming the information we had enter was true and correct and that if the customer moves they must notify the company of the change of address prior to moving and the customer will not do anything that requires registering the car in another state. We offered the customer to  replace the GPS unit on the unit  at the company’s expense if it is defective or not working correctly. We will pay the repairs on the 2004 Hyundai Tiburon,  if the customer can provide proof from a certified mechanic that the GPS unit was in fact installed wrong and did cause the damage to the customers car.

The reason the customer had never heard of us when she did her financing is that we are the Indirect Lender for that car dealership.  All of the necessary and required underwriting steps to approve this loan were done behind the scenes as the indirect lender, showing the dealership as doing in...

house financing.  This is common in the auto industry. 
I reviewed his account with the Branch, and apparently the morning of 11/25/16 the car was sitting in front of our office and the keys were put through the night payment drop box.  We tried reaching the customer, but was not successful.  Because the customer did not sign the required Voluntary Collateral Surrender form, this Repossession was then called an Involuntary Repossession and the required 10 Day Notice letter was sent out to the customer (at the known address on file where we had sent prior payment statements without having them returned) to notify her of the potential auction sale date. 
The Car was taken to the auction on 12/1/16, and was to be held as not to be sold until after 12/6/16.  As of this writing (12/12/16) the car has not been sold, therefore not net proceeds of sale could have been posted to customer's account.  Once that happens, the customer will be sent the Final Accounting Notice by mail, notifying her of the remaining balance owed to us that we plan to collect (by calling the customer). 
Even though we did not get the signed Voluntary Collateral Surrender form to technically call it a "Voluntary Repo" (and we sent the 10 Day Notice as required by law), we are willing to and in fact have changed the status of her account to "Voluntary Repossession" both in our system and how we are reporting it to the Credit Bureau. This has already been done, and as I said we will mail the Final Accounting Notice to the customer once the repo is sold at auction. 
In the meantime, we had tried to call the customer again to explain all of this and had to leave a message.  Hopefully updating the Credit Reporting Agency to "Voluntary Repo" satisfies this complaint.

Complaint: [redacted]I am rejecting this response because:
Upon purchasing the Vehicle I was not notified about the auto loan with equitable finance.  I should have been notified about a third party auto loan.  Also I called equitable finance 5 days after I dropped the vehicle off at the dealership.  I spoke with Gracie she was very rude and told me I shouldn't have dropped the car off.  She was very not helpful and wouldn't tell me what any of my options were.  I had asked if I could speak with home office or anyone above her and she stated I could not.  I want to discuss this matter with home office or president with company to go over my options.  I don't think I should be reliable for an auto loan that I was not informed about.
Sincerely,[redacted]

Mr. [redacted] recently closed a loan renewal with us on 9/27/16, that paid off his prior loan with us that had originated on 2/25/16.  The new loan did not have a new Warranty product sold/offered with it because the original loan had a Route 66 Warranty product purchased on 2/25/16.  It has...

been confirmed with Route 66 (the Warranty company) that the warranty was still in effect on the new loan, as the Warranty coverage carried over to the new loan, and they don't sell 2 different warranties on the same vehicle. 
However, they also confirmed that the reason they could not cover any repairs on the new loan was that the customer had already exhausted all of the maximum benefits allowed with the Warranty product with the prior loan, as Route 66 had paid out claims for $2,600 in May 2016, $165 in May 2016, and then $192.77 in October 2016. 
So, even though there was no new Warranty coverage on the current loan with Mr. [redacted], the Warranty on the prior loan actually did carry over and would have potentially covered further repairs if the maximum benefits would have not already been paid out. 
Thank you!

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Address: 16703 SE McLoughlin Blvd, Oak Grove, Oregon, United States, 97267

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