Equitable

I have been trying to comply with my divorce agreement and transfer funds to my ex spouse for over a year. Every time I call I am told a new piece of paper is required, and every time I send a fax with the new information I request a phone call if there is any problem or more information needed and have not ever gotten a call. Spoke with rude, arrogant supervisor Brent B today, who was of no assistance and told me I should not ever expect any phone contact, that is not the policy of the company processing team. I will be seeking to transfer the rest of my annuity at a loss as I never want to deal with these people again, as I don't trust that they will comply with the law and pay me what is mine when the time comes.
would leave no stars if allowed

Steer clear of AXA. Your investments will die in place, worse it will decline. I've had an account with them for 10 years and the growth is .017% over the life of the contract. When the market is doing well, the growth is anemic. However, when the market is down it drops like a rock. Very bad company!

The most corrupt and dishonest a company can be.

My father had a life insurance policy with this company. He died in mid 2017. I have been contacting them repeatedly since then and they always send me a new form asking for all sorts of information that is either confidential or irrelivant.. They ask for such things as the value of his estate, the names and addresses of all the doctors he saw in the year proceeding his death etc, When I call them they agree with me that I don't have to answer those questions, and they tell me they will send me a different form. Several months later they send me another form with new ridiculous questions. This has been going on for about one year with four or five contacts.

They are totally unprofessional and rude. Their distribution process is very painful and they are poor communicators. They do no return email or voice messages unless the customer is making significantly large contributions. They treat the small people like peons. The rely on information from the participant instead of contacting the employer(who sends the funds on the employee's behalf) for verification. They suck and so do all of their reps and processes. I will never use AXA again and if I work for another company who uses them, I just will be without a retirement account. The are absolutely ridiculous!! Someone needs to investigate their practices.

Horrible.
About ten years ago I was working at a small school district and a nice man from AXA enrolled me in an automatic savings plan. I was only there for one year and my savings came to under $500.
Fast forward ten years. My little nest egg of under $500 at AXA is still a little nest egg and did not appreciate much despite the decade which has passed.
Why ten years? Each time it occurred to me to transfer my funds out, the red tape was so dense, so thick, and for such a paltry sum, I gave up. A few times.
But now I'm consolidating all retirement sources so game over. I have a nice financial rep at *** who fears dealing with the dreaded AXA.
Here are the details, in case you were wondering;
To withdraw funds or rollover funds to a qualified plan, I was emailed a six page form from an email box which has in red at the top: DO NOT REPLY TO THIS MESSAGE.
The six page form has a readability index of -100; with many nested sub-clauses which seem to contradict one another. I am of reasonable intelligence, with a masters and all... and this is the worst of the worst. What happens to the elderly, to people with disabilities, or those where English is their second language? I'm guessing they would have to pay a lawyer to handle, or just give up. But I digress.
If you can make heads or tails of the form, there is one page which needs to be signed by a third party administrator. Normal people such as myself would think that AXA would handle this baton pass but no such luck. In fact AXA makes it VERY CLEAR that the poor customer is responsible for sending to and receiving from the TPA.
If you do manage to get the form back, (years later...) you then have to get one of the pages notarized. You are in the coffin and these are the nails.
It is the most user-unfriendly process I have ever seen. And if you do it wrong, you will have to start over again.
Which is probably how they 'keep' clients. Their retention is not based on good yields or excellent customer service, it's through the avoidance of such time consuming torture.
Don't do it!

I am a financial representative and will never sell another product due to their customer service and wait times just to call for answers. Clients do not want us waiting for 2 hrs to talk to someone when time would be better spent reviewing accounts.

I had an insurance policy for my vacation to Punta Cana. The internal claim number that was given to me from AXA is ***. I contacted *** when I arrived to the Dominican Republic as soon as we arrived to Punta Cana even though the internet service was awful. I was in Punta Cana from 6//18-6//18 and this insurance claim has been 2 months and I feel like AXA is delaying this claim to avoid payment. Every time I send in a new piece of document for them to review, they claim it take 15 business days for the claim to be reviewed and that is 3 whole weeks every time. This past week, AXA has denied our claim because according to them, I didn't file a police report immediately (even though I have told them that the DR police told us that we should file a police report in the United States. AXA also told us that the claim was denied because we didn't contact our carrier (***) immediately and that we waited 9 days to contact them. We have send AXA proof that we contacted *** as soon as we could which was the next day because we arrived very late to the hotel and the internet service was awful. The service by AXA has been abysmal and it is very clear and apparent that they are doing whatever it takes to avoid payment for the claim. We have sent them all the necessary documentation that they request but they still rejected the claim. What is clear is that they are not disputing the fact that the items were lost, but the fact that we didn't contact the authorities in a foreign country (which we tried to do) nor contact *** (which we did). From my perspective this is awful business practice and this totally defeats the purpose of purchasing insurance.

This is a disappointing investment. My dissatisfaction began immediately upon placing my lump sum with them- they took a lump sum for themselves! I have seen very little growth in funds throughout the years and a roll-over was very costly.

Axa equitable is a very very bad company, Dont talk to them if they approach you at your church, schools, hospitals anywhere. They take your life and money!!!