eReplacementparts.com, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, if the business will in fact take back the switch even though it has been installedI will uninstall it as cleanly as possible, and return it when I get their RMA Do I need to contact them directly to get the RMA? Sincerely, [redacted]

Hello [redacted] ,We apologize again for the delay in receiving your partsThey are listed as special order parts on our website as we do not keep them in stock and must order them from Breville at the time the order is placedWe keep checking with the manufacturer as to when they can provide us with the part but they are unable to give us a firm date on when we will receive the part from themYour order is still in place and we have already refunded the shipping for your orderThe only other option we have available at this point would be to cancel your order for a full refund and you can contact Breville directly to see if they are able to provide the parts to you directly any quickerWe sincerely apologize but we are unable to force the manufacturer to deliver us the parts Thank you,Joe M.Customer Service Lead.eReplacmentparts.com

Complaint: [redacted] I am rejecting this response because: It's a bit confusing, while I sincerely understand they are offering a refund for the shipping, no where are they stating I will still get the part?????????? So, will I still receive the part, whether you offer the shipping refund or not? Also, while it states estimated shipping times only, I still think it's a bit outrageous, to tell consumers 18-business days, we then wait that time and still no partIn my case it's been business days, because this part was ordered on June 1st, 2017, almost calendar days.It took me to write the Revdex.com before you would respond with any form of actionYour casual emails to me never indicated any for of action, just the basic, please be patientSo, the question remains, will I receive the part??????? Sincerely, [redacted]

Revdex.com: of the charges which I assume was a pre-authorization has dropped off, and a credit was issued which offset the otherI have been made whole so no further action is required However, I find it an unusual practice to charge a customer twice initially in order to make a transactionI'm years old and make more purchases online than at brick and mortar stores...I have never experienced this before and would never do business with you again! Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: A response to them that I have not recieved and email for a return reciept will be fine my email is [redacted] Thank you for your prompt attention to my matter it is appreciatedSincerely, [redacted]

Our apologies for the delayed response Unfortunately, we had not received the original email and responded via fax upon receipt of the mailed reminder (04/28) This was the response that was faxed:Order [redacted] Hello [redacted] , Thank you for taking the time to write this complaint and express your grievances on how our service did not meet your expectationsAt Ereplacement Parts, our desire is to ensure our customers are satisfied and find the most suitable way to fix their problems without delayThe parts you ordered do normally come from the manufacturer when we receive an order and the parts take about 5-business days to arrive at our warehouseIn this scenario, there was an unexpected delay with it being shipped to our warehouse which caused a longer than deliveryI will give the $refund for the shipping fee you paid as a gesturePlease accept our sincere apology for the difficulties we have caused you Our goal is to keep you as one of our valued customers, and we hope to serve you better in the futureThank you for your patronage

Im seriously interested in getting to the bottom of this for you. If you will send me all of the transaction numbers for the charges I will be able to investigate further

Hello
***, Thank you for contacting us. I have taken a look at your order and our email contact historyOur agent indicated when you placed your order with us on August 25th that the part was on backorder until September 26thWe were able to get the part in and shipped on September 21stThe only contact we have from you is on September 6th when you contacted us asking for an ETA on the part. I have set up a return for you and sent pre-paid shipping labels to your email on file with us to return the partsOnce the order has been returned to our warehouse we will issue a full refund. If you have any questions or concerns, do not hesitate to write back or give us a call at the number below.Thank you,Joe M.Customer Servicewww.ereplacementparts.com866-322-9842Mon-Fri 7am - 1am ESTSat-Sun 7am - 11pm EST

Thanks for your comments. I've looked into this for you and have found our credit card processor cancelled and credited the transactions once the billing information for the debit transaction didn't match the information you had on file. Banks will typically hold funds when a transaction
is attempted on a debit card and the length of time varies from on bank to anotherThe card processing company we use has a great record for of protecting you and our other customer against fraud which is why it wouldn't accept the card with the incorrect information. I apologize for the trouble and inconvenience. I looks like we have credited you for your entire order in an effort to compensate you for the inconvenience. Use the parts you ordered with our compliments. Thank you!

This customer has had orders with us to date. I've sent the following email to see about getting this resolved for him.***,Thanks for your comments on the Revdex.com Website!It's always good to know if we have an issue we need to address.The short answer to your question about the problem using
your card is, I don't know but I will find out.I see you've had a number of orders with us. Is this a problem with all of the cards you've tried? Respond back and let me know the first and last digits on the card you were using and I'll contact our card processing company to see if I can get the answers for you.If you are having any issues or have any questions you can reach me directly at the number on this email order you can reach me at this email address.I'm will post a response on the Revdex.com website to let them know I contacted you and awaiting a response.Thank you again! Best Regards,

Hello ***,I have sent another set of return labels for your orderPlease let us know if you do not receive them. Thank you, Joe M.Customer Servicewww.ereplacementparts.com866-322-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is ok to me
It is sad that I had to contact the Revdex.com to get action.
Sincerely,
John T***

Our apologies for the delayed response.  Unfortunately, we had not received the original email and responded via fax upon receipt of the mailed reminder (04/28).  This was the response that was faxed:Order [redacted] Hello [redacted], Thank you for taking the time to write...

this complaint and express your grievances on how our service did not meet your expectations. At Ereplacement Parts, our desire is to ensure our customers are satisfied and find the most suitable way to fix their problems without delay. The parts you ordered do normally come from the manufacturer when we receive an order and the parts take about 5-10 business days to arrive at our warehouse. In this scenario, there was an unexpected delay with it being shipped to our warehouse which caused a longer than normal delivery. I will give the $8 refund for the shipping fee you paid as a gesture. Please accept our sincere apology for the difficulties we have caused you.  Our goal is to keep you as one of our valued customers, and we hope to serve you better in the future. Thank you for your patronage.

Our accounting dept was in contact with this customer on September 02, 2015 at 1:17 pm. The following is a copy of the final email this customer sent to our customer service manager:From: [redacted] <[redacted]@peakuptime.com>
Sent: Wednesday, September 2, 2015 1:42 PM
To: Jennifer...

S[redacted]
Subject: RE: eReplacementParts.com Order [redacted]

Thank you very much. I will remove my complaint from the Revdex.com website as soon as it arrives.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted], Thank you for contacting us.  The item in question is listed on our website as a "HQ9/52 Speed Head 3 Pack" and has a photo showing the 3 replacement blades or one set. It is not listed on our site as being 3 sets and the photos on the part page clearly shows what...

is included when the part is ordered. The name of the part is supplied directly to us from Norelco and this is how we must label the parts on the site.  I apologize for the confusion however, you would be responsible for the return shipping as we provided the parts as shown on our website.  If you have any questions or concerns, do not hesitate to write back or give us a call at the number below.Thank you,Joe M.Customer Servicewww.ereplacementparts.com866-322-9842Mon-Fri 7am - 1am ESTSat-Sun 7am - 11pm EST

Hello [redacted],We apologize again for the delay in receiving your parts. They are listed as special order parts on our website as we do not keep them in stock and must order them from Breville at the time the order is placed. We keep checking with the manufacturer as to when they can provide us with the part but they are unable to give us a firm date on when we will receive the part from them. Your order is still in place and we have already refunded the shipping for your order. The only other option we have available at this point would be to cancel your order for a full refund and you can contact Breville directly to see if they are able to provide the parts to you directly any quicker. We sincerely apologize but we are unable to force the manufacturer to deliver us the parts.  Thank you,Joe M.Customer Service Lead.eReplacmentparts.com

Complaint: [redacted]
I am rejecting this response because:
A response to them that I have not recieved and email for a return reciept will be fine my email is[redacted] Thank you for your prompt attention to my matter it is appreciated. Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]