eReplacementparts.com, LLC

I have checked the tracking information for the customers order and found that This customer placed the order at 8:40 am and the order shipped at 11:15 am. on 8/13/15.  The package was picked up by Fed Ex at 3:54pm.  I tracking the package the customer is correct.  The delivery...

information for the order shows 4:05 om on 08/14/15. or 1 hour and 5 minutes past the Fed Ex estimated delivery time.  We apologize for any inconvenience.  If the customer wishes, I can issue a credit in the amount that the customer deems fair.

HelloWe are very sorry about the delay on the item. We are at the mercy of the manufacture in this case. The times listed on the website are just estimates and not guarantees. We can offer you a shipping refund but in terms of getting you the part any faster that is not an option.Best Regards

Thanks for your comments on the Revdex.com site.  We apologize for the trouble you've had with this order.  Our company has a 45 day, No Questions Asked return policy that our CSR's  use as a guideline.  I've reviewed the notes on your order and I understand how you could or a part for...

your lawn equipment during the winter and not realize it's incorrect until the spring when you're trying to get it ready for summer. I'm going to set you up with an RMA so you can return the Tire and get credit for your order including shipping. I will also send a USPS return label to your email address so you can get the part back to us with no further expense to you.  I'm  not sure if the part is correct for the part number that's on it or if it was mislabeled.  Please write on the outside of the box ATTN: Boyd so I can make sure the part and part numbers are correct.  If you would like to get the correct tire for the mower, I'm happy to help.  Your Return Merchandise Authorization number is [redacted] Thank you!

Thanks for your comments.Tracking on this order was a bit slow to post.  I had to contact our international shipping partners at iGlobal Stores to get the tracking information.As I read the updated tracking information it shows the order was delivered to and signed for this morning.Please...

contact me if there are any problems with the part of if I can help you with anything in the future.

Revdex.com: 1 of the charges which I assume was a pre-authorization has dropped off, and a credit was issued which offset the other. I have been made whole so no further action is required.  However, I find it an unusual practice to charge a customer twice initially in order to make a transaction. I'm 56 years old and make more purchases online than at brick and mortar stores...I have never experienced this before and would never do business with you again!  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, if the business will in fact take back the switch even though it has been installed. I will uninstall it as cleanly as possible, and return it when I get their RMA.  Do I need to contact them directly to get the RMA?
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: It's a bit confusing, while I sincerely understand they are offering a refund for the shipping, no where are they stating I will still get the part?????????? So, will I still receive the part, whether you offer the shipping refund or not?  Also, while it states estimated shipping times only, I still think it's a bit outrageous, to tell consumers 18-23 business days, we then wait that time and still no part. In my case it's been 35 business days, because this part was ordered on June 1st, 2017, almost 49 calendar days.It took me to write the Revdex.com before you would respond with any form of action. Your casual emails to me never indicated any for of action, just the basic, please be patient. So, the question remains, will I receive the part???????
Sincerely,
[redacted]

Thank you for your comments.I have been in contact with the company we use to run our credit card transactions.  They are showing 1 credit card transaction at 2:45 pm on Oct 17, 2016.  That was when the order was placed.  The show another transaction at 8:47 am today, Oct 18, 2016...

which was the credit for the canceled order.  They aren't showing any other transaction at all with your card and no other transaction for the amount of your order.  I apologize for the confusion.  I have no idea where the second charge would have come from.

The following is a copy of an email response I sent to our customer:Good Morning!
Thanks for your comments on the Revdex.com Web Site.
I've been in contact with Hitachi regarding the Switch that you ordered
for your tool.  The original part number for the Switch was...

947-100 . 
That number according to the manufacturer was superseded to the new Switch part number 
972-082Z.  We only list OEM parts that each manufacturer
has recommended for their various tools.  The Switch you received was
the Switch as recommended and sold by Hitachi.  Our cost from Hitachi
for this switch is over 3 times what you have listed as a fair price.
I have checked with some other parts suppliers for the same Hitachi
switch and found prices ranging from a low of $19.95 but the more common
average price was over $52.00 for the Switch.Our goal has
always been to get our customer the parts they need and to have them
happy with the service and product.  That is the reason we have our "No
questions asked" 45 day return policy.
I am willing and happy to issue credit for the order.  I'll make an
exception the to 45 day return policy since your order has gone past
that.  I'll set up an RMA for the return.I will send a copy of this email to the Revdex.com as well and let them know I have responded to the comments.
Best Regards,
Boyd A[redacted]
Sr. Public Relations/Parts Specialist
[redacted]@ereplacementparts.com
Office: ###-###-####
Fax: ###-###-####