Erie Computer - Costcentral.Com

Thank you Mrs [redacted] for your timely responses As expected, I just checked my account and I have been refunded Only problem is, it's a disputed claim refund from [redacted] [redacted] stated that they will be going after CostCentral to retrieve the funds and they will reclaim their refund from my account I have no idea who wrote the refund information from CC but it must have been done after the Revdex.com got involved My cancellation email was on the 6th and the bank rep stated they haven't received anything on the 19th Once the bank retrieves the funds, I will notify you when this situation has been resolved

I want to take a moment to address several of Mr [redacted] ’s concerns and comments because they simply are not what happened 11pt;">First at no point during the ordering process does our website state or promise that a customer will receive tracking information on a ground order within 24-hours It does state that if you have just placed your order, especially on a weekend, your order may not display on your account for 24-hours This is because our offices are closed weekends We do state ground orders are processed, shipped and normally delivered within business days In addition, ground orders are not a guaranteed time delivery service We also experienced several major snow storms that went across the country causing delays not only for our warehouses but for [redacted] and [redacted] shipping Mr [redacted] called our office on February 21st for status; all of this was explained to him at that time He called our office on February 26th requesting to cancel the order Our customer service department explained that his order was at the warehouse for shipment but that they would attempt to contact the warehouse and cancel his order; per his request Mr [redacted] then called into our customer service with his credit card company on the phone, asking to cancel his order Again, our customer service department explained it was at the warehouse and they were trying to cancel his order He then stated “I didn’t say to cancel my order”, our customer service representative then asked him if that means he did indeed, want his order He then replied, “See, they won’t cancel my order” Again, our customer service department explained they were trying but it had already been processed and sent for shipment He had three different items on his order and they were able to cancel two of the items, however the third item had already been packaged and loaded on the semi for shipment and unfortunately we would not be able to cancel that item He was also provided with the [redacted] tracking information for this orderHe called back ten times on that day and the next two days demanding to cancel the order Again, it was explained to him that we cannot cancel something that has already shipped, that the order could be refused when [redacted] attempts to deliver and it would then be returned to our warehouse and we would issue a full refund He then called several more times demanding that we cancel an order that was shipped, stating “well your shipping this to me for free because I am getting a refund from my credit card” He finally responded back that he would have them refuse the shipment, however the shipment was not refused and was delivered on the 3rd, which is still within the business days stated on our website and he was promised We have since been notified by Mr [redacted] ’s credit card company that he is claiming he never received the product, even though we have proof of delivery This issue has been turned over to our fraud department for a resolution Sincerely, CostCentral.com

I placed the order on 2/21/approximately 2am in the morning On Tuesday, 2/25/2014, I checked my order details and as clear as day, it states that a tracking number will be issued in 1-days (see attachment) Several times I expressed to [redacted] that I understand about the delay and that I would wait He is the one that suggested that if I can't wait, that I can cancel my order After two weeks of receiving no tracking order, I finally decided that something was wrong and I asked to cancel my order Finally, I don't know where the refund is that he is claming but I have yet to recive any funds back into my accountThe refund was told to be back in my account in approximately days I received a cancellation message on March 6th (see 2nd attachment)I have just checked my account after reading his reply and still nothing I strongly suggest that if CostCentral is to continue doing business, they should remember that honesty is the best policy I will also be sending a dispute claim to the bank They are the ultimate proof that a refund was not made

As CostCentral and I both stated, the bank is the ultimate proof. After reading the last comment made by CC, I contacted the bank and retrieved a copy of the manuscript (see attachment). In my last response, I attached a copy of their official document that states that I would receive the tracking number in 1-business days. Not only is honesty the best policy but reading is fundamental. I have shown proof of all my statements and have yet to see any of theirs. I believe this company is a scam and I just wanted my refund. The bank has said in the manuscipt that no money has been received by the merchant. They can deal with the bank now. Justice will be served
Thank you

As *** in our customer service department explained to Ms***; ground orders are processed, shipped and normally delivered within business days
yes;"> *** tried to explain that our offices are closed on the weekends and they are not business daysIn addition, ground orders are not a guaranteed time delivery service. We also experienced several major snow storms that went across the country causing delays not only for our warehouses but for UPS and FedEx shipping
Ms***’s order was canceled and her credit card was issued a full refund, as she requested. We apologize for any inconvenience
Sincerely,
CostCentral.com

I want to take a moment to address several of Mr***’s concerns
Arial;">First at no point during the ordering process does our website state or promise that a customer will receive tracking information on a ground order within 24-hours. It does state that if you have just placed your order, especially on a weekend, your order may not display on your account for 24-hours. This is because our offices are closed weekends
We do state ground orders are processed, shipped and normally delivered within business days. In addition, ground orders are not a guaranteed time delivery service. We also experienced several major snow storms that went across the country causing delays not only for our warehouses but for UPS and FedEx shipping
When Mr*** called inquiring about his order and stating he couldn’t wait any longer; Matt offered to cancel his order, if he needed to purchase this item from another vendor. Mr***’s credit card has been issued a full refund. We apologize for any inconvenience.
Sincerely,
CostCentral.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I can provide copies of EVERY email response sent back and forth between [redacted] and myself and with each response there was NEVER and explanation of the cause for the delay. It was always very VAGUE and the time frame WAS beyond 10 BUISNESS days not counting weekends. Therefor this response is unacceptable to me. I did receive my refund today and I do know to never deal with this buisness again!
Regards,
[redacted]

All transactions, including refunds are processed via a secured electronic system.  The refund was processed with a Approval #[redacted] in the amount of $858.59.
Sincerely,
 
CostCentral.com

I want to take a moment to address several of Mr. [redacted]’s concerns.
As I have advised, at no point during the ordering process does our website state or promise that a customer will receive tracking information on a ground order within 24-48 hours.  It does state that if you have just placed your order, especially on a weekend, your order may not display on your account for 24-48 hours.  This is because our offices are closed weekends.  There was no attachment included from Mr. [redacted].
As I have also previously advised, a full refund has been issued.  I would strongly suggest that Mr. [redacted] call his bank, because they will be the ultimate proof that a full refund has been issued and whom is being honest about what transpired.
Sincerely,
CostCentral.com

I placed the order on 2/21/2014 approximately 2am in the morning.  On Tuesday, 2/25/2014, I checked my order details and as clear as day, it states that a tracking number will be issued in 1-2 days (see attachment).  Several times I expressed to [redacted] that I understand about the delay and that I would wait.  He is the one that suggested that if I can't wait, that I can cancel my order.  After two weeks of receiving no tracking order, I finally decided that something was wrong and I asked to cancel my order.  Finally, I don't know where the refund is that he is claming but I have yet to recive any funds back into my account. The refund was told to be back in my account in approximately 2 days.  I received a cancellation message on March 6th (see 2nd attachment). I have just checked my account after reading his reply and still nothing.  I strongly suggest that if CostCentral is to continue doing business, they should remember that honesty is the best policy.  I will also be sending a dispute claim to the bank.  They are the ultimate proof that a refund was not made.

I want to take a moment to address several of Mr. [redacted]’s concerns and comments because they simply are not what happened.
11pt;">First at no point during the ordering process does our website state or promise that a customer will receive tracking information on a ground order within 24-48 hours.  It does state that if you have just placed your order, especially on a weekend, your order may not display on your account for 24-48 hours.  This is because our offices are closed weekends.
We do state ground orders are processed, shipped and normally delivered within 10 business days.  In addition, ground orders are not a guaranteed time delivery service.  We also experienced several major snow storms that went across the country causing delays not only for our warehouses but for [redacted] and [redacted] shipping.
Mr. [redacted] called our office on February 21st for status; all of this was explained to him at that time.  He called our office on February 26th requesting to cancel the order.  Our customer service department explained that his order was at the warehouse for shipment but that they would attempt to contact the warehouse and cancel his order; per his request. 
Mr. [redacted] then called into our customer service with his credit card company on the phone, asking to cancel his order.  Again, our customer service department explained it was at the warehouse and they were trying to cancel his order.  He then stated “I didn’t say to cancel my order”, our customer service representative then asked him if that means he did indeed, want his order.  He then replied, “See, they won’t cancel my order”.  Again, our customer service department explained they were trying but it had already been processed and sent for shipment.
He had three different items on his order and they were able to cancel two of the items, however the third item had already been packaged and loaded on the semi for shipment and unfortunately we would not be able to cancel that item.  He was also provided with the [redacted] tracking information for this order. He called back ten times on that day and the next two days demanding to cancel the order.  Again, it was explained to him that we cannot cancel something that has already shipped, that the order could be refused when [redacted] attempts to deliver and it would then be returned to our warehouse and we would issue a full refund.
He then called several more times demanding that we cancel an order that was shipped, stating “well your shipping this to me for free because I am getting a refund from my credit card”.
He finally responded back that he would have them refuse the shipment, however the shipment was not refused and was delivered on the 3rd, which is still within the 10 business days stated on our website and he was promised.
We have since been notified by Mr. [redacted]’s credit card company that he is claiming he never received the product, even though we have proof of delivery.  This issue has been turned over to our fraud department for a resolution.
Sincerely,
CostCentral.com

Thank you Mrs. [redacted] for your timely responses.  As expected, I just checked my account and I have been refunded.  Only problem is, it's a disputed claim refund from [redacted].  [redacted] stated that they will be going after CostCentral to retrieve the funds and they will reclaim their refund from my account.  I have no idea who wrote the refund information from CC but it must have been done after the Revdex.com got involved.  My cancellation email was on the 6th and the bank rep stated they haven't received anything on the 19th.  Once the bank retrieves the funds, I will notify you when this situation has been resolved.

Review: There are multiple issues that I had with CostCentral.com. First of all, I placed order # [redacted] on March 4th, 2014. After 10 days, my order was not received so I called and sent an email to Customer service but they had no clue what happened to the order. Their response was that we have sent a request in to Shipping (pretty standard answer for any queries). However, I waited for another several days and after no response requested the Customer service to get me in touch with a Supervisor. Upon this request ([redacted])contacted me and after several days of communication back & forth, I finally received the part on March 20th, 2014 and he promised me to refund the shipping charges back on my card. It has been almost more than 20 days and I have yet to see the credit back on my card.I placed another order #[redacted] on March 13th, the same issue was encountered. No follows-up or emails regarding the part, I sent numerous emails to customer service and [redacted] who responded that they have sent a request to shipping and looking into why the ordered has not shipped yet. I finally ran out of patience and cancelled the order on March 24th. I received an order cancellation email notifying me that I should see a credit back on my card within 3-4 days. It has been almost more than 15 days and I have not seen a credit back on my card. I have tried to contact them numerous times through email but they are not responding back to my email.Desired Settlement: Part was never received and they still charged my card the entire amount of $203. The full amount should be credited back to my card.Part was delivered but was delayed almost more than 20 days, they should at least refund me 50% back for the part and shipping charges.

Review: I ordered a security camera from this company on the 22nd of February in the amount of $60.58. The amount was withdrawn from my account on February 25,2014. I RECEIVED a confirmation email from cost central.com on the 24th of my order with an attached pending order invoice. On the 28th I emailed asking where my order was and I received response from the customer service supervisor [redacted] that he would check with the warehouse to find out, I received a response that "they had no information" where my order was. I emailed again on the 3rd of March, the 5th,the 7th, the 10th, the 11th and again today the 13th as well as calling directly once before today and today and still NO ANSWER AT ALL TO WHERE MY ORDER IS OR WHEN IT WILL BE SHIPPED!!! I was told that ORDERS are always shipped within 10 business days, this is well over that time and they do not even know where my order is and have no idea when it will ship! This is extremely poor customer service as well as poor business management.Desired Settlement: I want a full refund immediately of $60.58!

Business

Response:

As [redacted] in our customer service department explained to Ms. [redacted]; ground orders are processed, shipped and normally delivered within 10 business days. [redacted] tried to explain that our offices are closed on the weekends and they are not business days. In addition, ground orders are not a guaranteed time delivery service. We also experienced several major snow storms that went across the country causing delays not only for our warehouses but for UPS and FedEx shipping.

Ms. [redacted]’s order was canceled and her credit card was issued a full refund, as she requested. We apologize for any inconvenience.

Sincerely,

CostCentral.com

Consumer

Response:

Review: Placed an order with PC SuperStore which lists the same phone number as Erie Computer. Order placed 3/12/14. Contacted the company March 26 & 27 about not receiving order, but credit card being charged. Finally spoke with a human which stated "problems in the warehouse, should be sent soon". Attempted to contact April 10 & 11 and only receive a recording that office is closed.Desired Settlement: Either send the product or issue a refund

Review: Company doesn't answer phone line or respond to emails. Website shows all items out of stock.ORDER NO: [redacted] US Federal Government Credit Card chargedStill awiting items from orderContacted [redacted] 3/20/2014Contacted [redacted] 3/25/2014Desired Settlement: CS-E340-M32-K9 - Cisco Edge 340 DMP ver, 2G Memory,32G SSD,1GE, PoE+ PD$777.59ACC-E340-PWR - Cisco Edge 340 power adapter$32.53 CON-SNT-CS-E340M - Cisco SmartNET Extended Service Agreement - 1 Year 8X5XNBD$96.00

Review: Www.costcentral.com offered a product on their website that I purchased on 11-13-13. I filled out all of my personal information and made the purchase. The following day I was contacted by phone by www.costcentral.com to inform me that there was a 'pricing issue' and that they were canceling my order. I let them know that I was not ok with this and that they needed to provide me the item which they advertised. The company was unwilling to provide the item to me. I feel that they used this advertisement to entice personal information from me.Desired Settlement: I would like them to give me the advertised product at the cost agreed upon at the point of purchase. I do not think it should be legal to offer a product at a given price and then change their mind after the purchase has been made and all of my personal information given. All I want is what they have offered. I want costcentral.com to stand by their offer.

Business

Response:

Our customer service representative explained that this was a website error that resulted in an incorrect price being displayed on our website for this item. As soon as this error was identified, it was corrected on the website and we contacted the customer to let him know we would not be able to process his order. The incorrect price displayed on our website was more than $250 below our cost.

We do state on our website, as do all websites, that we reserve the right to correct for typographical or technical errors. We carry over 700,000 items on our website and the only way to offer customers this variety is by using automated systems. While the percentage of errors is extremely low, they can happen.

The customer’s credit card was never charged and his account has been locked per his request.

I apologize for any inconvenience.

CostCentral.com

Consumer

Response:

Review: On December 2, 2013 the company had an item price at $277.11 and I purchased it. The next day I get a call stating that the pricing was an error. This was on "cyber Monday" and slightly less than the deals offered by other retailers($299.99) so I chose Cost Central. Now they have the item priced at $331.56. Since it was their mistake I think they should honor the original price since I can no longer get any of the deals. It seems that the company sets the price comparable to other "Cyber Monday" deals so customers will order. Then they cancel the order because of a pricing "error" during a well known shopping holiday. Yesterday I emailed the company's sales department and [redacted] but haven't received a reply yet. I aslo called and spoke with [redacted]. The item in question is a [redacted] home theater in a box [redacted] Thank youDesired Settlement: I would like to be able to buy the item at the price as advertised when I ordered it ($277.11)I could have bought this item from one of several other companies but I chose this company.

Business

Response:

Our customer service representative explained that this was a website error that resulted in an incorrect price being displayed on our website for this item. As soon as this error was identified, it was corrected on the website and we contacted the customer to let him know we would not be able to process his order.

We do state on our website, as do all websites, that we reserve the right to correct for typographical or technical errors. We carry over 700,000 items on our website and the only way to offer customers this variety is by using automated systems. While the percentage of errors is extremely low, they can happen.

The customer’s credit card was never charged.

I apologize for any inconvenience.

Consumer

Response:

This instance is unique in that it was on the biggest online shopping holiday. By choosing to buy from this company, with the price that was advertised, I missed out on a deal from many other retailers. By the time I was notified of their "pricing error", all of the other sales were over. The problem is their mistake kept me from getting the product from any one of the other stores that had sales instead of "errors."

I saw their canned response on another pricing error complaint. I would think that a trustworthy company (with over 30 Revdex.com complaints over the past few years) would atleast act like they are little concerned about their potential customers. I'm curious how big the pricing error was, with the other stores selling at $299 it couldn't have been much more than twenty dollars. I know the price is not a lot of money to this company, but to me the cyber monday deals put this product within my budget, and with the pricing error it's gone. I wish I had researched this business a little more before I decided to try purchasing from them.

Potential buyer beware.

Review: I ordered an item from Cost Central on 3/22, the order was processed on 3/22, and I received confirmation that Cost Central accepted payment for the item. The order number is [redacted]. It is now 4/9, and I have not been able to learn anything about when the item will ship. For the last two days I have called the toll free number from the website, and even though I have called during supposed business hours, all I have been able to hear is a recorded message stating that the office is closed. I did receive an email response from someone telling me that there was no shipping information available, and that, when there was, I would be emailed with an update. That was on 3/31. I cannot understand why I was even billed if the item had not shipped. This company had a lot to learn about customer service. I am feeling like I was robbed of $75!Thank you for your attentionDesired Settlement: I would like the item shipped to me! I still want and need it.

Review: Ordered [redacted] product from Cost Central/Erie Computer on February 19th, 2014, which on their website states is in stock, and when placed the order says will provide tracking on it within 24-48 hours. The product not only did not ship out in that time frame, but still has not shipped out and it's the 28th of February now. I tried numerous times to cancel the order and get it refunded, but they were unwilling to do so. They informed me for over a week that the product had shipped, and every day when called they would state that I would have tracking by the next morning. And then I would cal the next day and they would say it did not ship out of their warehouse, but would definitely ship out that day. I finally had to contact my bank to intervene, and had [redacted]'s fraud department conference in the vendor, Cost Central, and they stated the product had not shipped yet and that they would cancel the order. Shortly after that morning I received tracking from Cost Central, stating that the product had in fact shipped as of yesterday, the 27th. I called [redacted] today, and they stated that all they did was create a tracking label, but have not in fact shipped the product and that they are lying. [redacted] does not have any package from them for this tracking number. I emailed Cost Central and spoke with them again after learning this late this morning, and Cost Central again assured me by phone and email that [redacted] has the package, that it was picked up yesterday. I checked with [redacted] again, and they said absolutely not, that they have not picked up a package from them with this tracking number.Desired Settlement: Full Refund on Order that had requested to repeatedly cancel, totaling $409.50.

Business

Response:

I want to take a moment to address several of Mr. [redacted]’s concerns and comments because they simply are not what happened.

First at no point during the ordering process does our website state or promise that a customer will receive tracking information on a ground order within 24-48 hours. It does state that if you have just placed your order, especially on a weekend, your order may not display on your account for 24-48 hours. This is because our offices are closed weekends.

We do state ground orders are processed, shipped and normally delivered within 10 business days. In addition, ground orders are not a guaranteed time delivery service. We also experienced several major snow storms that went across the country causing delays not only for our warehouses but for [redacted] and [redacted] shipping.

Mr. [redacted] called our office on February 21st for status; all of this was explained to him at that time. He called our office on February 26th requesting to cancel the order. Our customer service department explained that his order was at the warehouse for shipment but that they would attempt to contact the warehouse and cancel his order; per his request.

Mr. [redacted] then called into our customer service with his credit card company on the phone, asking to cancel his order. Again, our customer service department explained it was at the warehouse and they were trying to cancel his order. He then stated “I didn’t say to cancel my order”, our customer service representative then asked him if that means he did indeed, want his order. He then replied, “See, they won’t cancel my order”. Again, our customer service department explained they were trying but it had already been processed and sent for shipment.

He had three different items on his order and they were able to cancel two of the items, however the third item had already been packaged and loaded on the semi for shipment and unfortunately we would not be able to cancel that item. He was also provided with the [redacted] tracking information for this order. He called back ten times on that day and the next two days demanding to cancel the order. Again, it was explained to him that we cannot cancel something that has already shipped, that the order could be refused when [redacted] attempts to deliver and it would then be returned to our warehouse and we would issue a full refund.

He then called several more times demanding that we cancel an order that was shipped, stating “well your shipping this to me for free because I am getting a refund from my credit card”.

He finally responded back that he would have them refuse the shipment, however the shipment was not refused and was delivered on the 3rd, which is still within the 10 business days stated on our website and he was promised.

We have since been notified by Mr. [redacted]’s credit card company that he is claiming he never received the product, even though we have proof of delivery. This issue has been turned over to our fraud department for a resolution.

Sincerely,

CostCentral.com