Erie Computer - Costcentral.Com

Review: Site lists the following:-----[redacted] - 5 x [redacted] 55 x [redacted] 5 - 1.5 TB / 3 TB - for System Storage [redacted] Tape LibraryModel L2U; [redacted] Tape Library Model L4U [redacted] 10 in Stock as of 5:47pm 11/30/2013$420.00 -----Item [redacted] is a 5-pack of [redacted]-5 tapes. List price from [redacted] is $145. Price charged at Cost Central was $420. What I thought that I was purchasing was a multi-pack of the [redacted] item as the listing shown on their web site made it seem this way. Yet, the email confirmation shown above only lists the description of the tape back as a 5x Tape pack.When I tried to send them email with the confirmation email attached their email server bounced it back to me as spam. I tried sending email to the [redacted] and also was bounced for spam.Desired Settlement: I would like them to honor the market rate for [redacted] bulk packs at $145 and not $420.

Business

Response:

Mr. [redacted] placed an order for one [redacted] which our site lists as a 5 pack of LTO tapes. He acknowledges receiving exactly what he ordered at $420 per 5 pack. This is the price listed on our website and the price Mr. [redacted] was charged. So there is no advertising issue, nor refund due. What we advertised is exactly what was delivered.

As to the list price, [redacted]’s own website ([redacted]) states that [redacted] has a list price of $500; we charged the customer $420, so this was sold at a very attractive price.

Regarding his email being returned as spam; Mr. [redacted] may want to check his IP address, as it is currently listed as a spam address and is being blocked by many email servers. [redacted]

Review: I purchased a product from this company on 2/27/2014. After 3 weeks (on 3/19/2014) I received an email from them ([redacted]) indicating that the product was discontinued and that a refund would be issued.I am STILL waiting for this refund. (The amount owed is $316.15). I have called over 10 times since then, but no matter when I call, I always receive a message stating "We're sorry, but our office is closed...", even though I'm calling during their business hours. I have also tried emailing the person that emailed me, AND tried submitting emails through their online "Contact Us" form. I still have NOT heard anything.Desired Settlement: I want my money back!!!They are thieves!!!

Review: I ordered a cpu on March 24th. It is now April 12th and I have no computer. I have called multiple times during the middle of the day and they are closed. I have e-mailed and gotten no response. I click tracking for the package on my invoice and there is no tracking available. I have concluded that this is a fradulent company.Desired Settlement: I would like for others to know to avoid this company.

Review: I purchased a [redacted] on CyberMonday. Cost Central aka Erie Computer Company had an advertised price on [redacted] of $277.11 approx $20.00 less than the next best price I could find. I completed the purchase online and contacted the Erie Computer to verify the order had indeed been placed. I spoke to a customer service rep that verified the order and I received an email verification of the order. Today, 12/3/2013 I got a phone call from Erie Computer stating that the price I had already paid was not going to be honored but if I still wished to get my product I could pay approx. $50 more or else my order was being canceled. I spoke to a supervisor who verified this fact with no other solutions or offers.Desired Settlement: I want to inform you and others of this extremely poor business practice. I have yet to receive a cancellation verification. I would like to have that emailed to me. I would also like to have the difference of the $299.99 (that I was lucky enough to still find a good deal on) and the $277.11 that I paid Erie Computer. A difference of 22.88.

Business

Response:

Our customer service representative explained that this was a website error that resulted in an incorrect price being displayed on our website for this item. As soon as this error was identified, it was corrected on the website and we contacted the customer to let him know we would not be able to process his order.

We do state on our website, as do all websites, that we reserve the right to correct for typographical or technical errors. We carry over 700,000 items on our website and the only way to offer customers this variety is by using automated systems. While the percentage of errors is extremely low, they can happen.

The customer’s credit card was never charged.

I apologize for any inconvenience.

Review: I order a projector and mount for our Church, and have not received the items. I order on 3/13/2014 with a confirmation Order No. [redacted], the money (1273.14) was paid by my debit card on 3/14/2014. now on trying to contact costcentral (a product of Erie Computer Company) all I get now on calling Erie computer co. and costcentral are Hang-ups, and no replies to my email inquiries. I desire either the projector and mount or the fast refund of my money, I have confirming emails pending order confirmation order with account No.[redacted] and above confirmation No [redacted], also the last email I received dated Apr 3/ 2014 apologizing for the delay " because they were going through a change of ownership and didn't know when orders will be shipping at this point in time. and that they would continue to follow up on this and get back to me as soon as they have any further information. then nothing elseDesired Settlement: Require either the projector and Mount or the timely return of my money as paid by the bank on 3/14/2014 in the amount of $1,273.14 with no shipping fees added for FedEx shipping

Review: On 2/23/14 I ordered 2 products totaling $614.87, which were both in stock on the costcental.com website. On 2/28/14 I contacted costcentral.com for an order status since I did not see any updates for at least 4 business days. Three days later, on 3/3/14 [redacted], Customer Service Supervisor, responded that the order had not shipped yet.I sent a second email on 3/5/14 to check on order status and [redacted] replied that he had not heard back from the warehouse on a solid shipping date. He also stated that he would put in a request to cancel if I could not wait any longer. I was willing to wait and on 3/14/14 sent another email to [redacted] asking for order status. He responded that both items were out-of-stock from their distributor and asked if I would like to keep them on back order. I asked how long of a wait and he replied normally 2-3 weeks or longer. On 3/24/14 I asked [redacted] to refund my money because I did not want my money tied-up any longer and to notify me when the item was back in stock. On 3/25/14 he replied that he would let his accounting department know to refund me. He also mentioned that he checked on the ETA with distributor and that they have no ETA at this point. On 4/3/14 I sent [redacted] an email requesting how much longer for the refund and I have not received a response. I sent [redacted] an email on 4/10/14 that I tried calling customer service @ 10:30am and I get a message that nobody is available to take my call and to call back during regular business hours 9-5, Mon-Fri.Desired Settlement: Please refund $614.87 paid to you via costcentral.com. I never received my order and my order was never shipped and was not available.

Review: On Cyber Monday (Dec. 2, 2013), we purchased the [redacted] home theater system from Cost Central, a divsion of Erie Computer Company. The price listed online was $277.11 approximately $15-$20 cheaper than we found on other sites (which were all running a special that day). We received an email confirmation (see attached) of the order, as well as an email from [redacted], the company contracted by Cost Central to gurantee our purchase. On Wednesday, Dec. 4, at approximately 2 pm, Cost Central left a voicemail on our home number (while we were at work) to let us know that they had a pricing error published on their web site, and they would not honor the price. They explained that our order had been canceled in their system, our credit card had not been charged, and that if we wanted to proceed the order, we would need to place a new order at the higher price of approximately $331. Of course, by this time, all the other stores had concluded their Cyber Monday sales and we could no longer order from another company. It was after business hours that evening, so we called them on Thursday, Dec. 5. We spoke to "[redacted]," who identified himself as the manager, who apologized for the pricing error but explained that they had spoken with their pricing department and had made a management decision that they would not honor the price that was published on Monday, Dec. 2. He confirmed that they had 82 of the item in stock (so it was not an issue of not having the items), but that they could not sell it to us at the price it was advertised on their web site and for which it had been sold to us that Monday. He again explained that we could purchase the item at the higher price, but that their company had made the decision not to honor the published price. This was intended to be a Christmas gift for our children, and what they have done is not only unethical but seems to be illegal.Desired Settlement: We want to purchase the item at the price at which it was advertised and sold to us on Monday, Dec. 2, 2013 -- $277.11, with no charge for shipping (free shipping was confirmed in the email confirmation). If possible, we would like for this to be completed and arrive at our home in time for Christmas.

Business

Response:

Our customer service representative explained that this was a website error that resulted in an incorrect price being displayed on our website for this item. As soon as this error was identified, it was corrected on the website and we contacted the customer to let him know we would not be able to process his order.

We do state on our website, as do all websites, that we reserve the right to correct for typographical or technical errors. We carry over 700,000 items on our website and the only way to offer customers this variety is by using automated systems. While the percentage of errors is extremely low, they can happen.

The customer’s credit card was never charged.

I apologize for any inconvenience.

Consumer

Response:

Review: I PLACED AN ORDER BACK ON 12/31/2013 FOR (2) [redacted] EXTENDED WARRANTIES. ORDER WAS PLACED OVER THE PHONE AND I GAVE A CREDIT CARD FOR PAYMENT. I WAS TOLD THAT THE ORDER WAS SUCCESSFUL AND THAT IT WILL ALL BE TRANSFERRED AND REGISTER DIGITALLY. I PROVIDED THE INFORMATION FOR THE COMPUTERS. ON 1/10/2014 I CHECKED FOR THE STATUS ON THE WARRANTIES AND I WAS TOLD THE THE ORDER WAS PLACED UNDER A DIFFERENT SKU. I WAS GIVEN ALL KIND OF EXPLANATIONS, AND I REQUESTED FOR THEM TO HONOR THE PRICE THAT WAS GIVEN TO ME. I REALLY CAN CARELESS ABOUT THE INTERNAL PROCEDURES, IN THE COMPANY ALL I NEED IS THE EXTENDED WARRANTIES THAT I PAID FOR. THEY ADVERTISED THE WARRANTIES ON THE INTERNET FOR $63.81 THE TOTAL WAS $127.62 + $8 SHIPPING. NOW THEY WANT ABOUT $119 PER WARRANTY. THE ADVERTISEMENT WAS CLEAR AND I DO HAVE A COPY OF THE ORDER I WAS GIVEN. I WANT THIS COMPANY TO HONOR THE PRICE THAT WAS ADVERTISED AND THAT I WAS GIVEN.Desired Settlement: HONOR THE PRICE THAT WAS ADVERTISED AND THAT WAS PAID FOR

Business

Response:

As [redacted] in customer service department explained to Mr. [redacted]. When he called in and spoke to [redacted], she placed the order using the exact SKU that Mr. [redacted] requested. This order was processed and sent to our [redacted] distributor for processing. Unfortunately they came back and stated that this older [redacted] would not cover the newer [redacted] Mr. [redacted] wanted covered by [redacted].

[redacted] explained that the part # that Mr. [redacted] ordered was not compatible with his [redacted]. Because of this, we had to cancel his order and a full refund was issued.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I called to place the order. The advertisement was clear on their website. They are deceiving customers with price. I ordered and paid for a warranty. The only resolution I want is the warranty they advertised. I really do not care about their internal problems if I ordered from a SKU or not. If there was a mistake they should not advertise this, nor take orders. I would like to have further investigation on the practices from this company.

I am attaching the order I placed and paid for. Please review this information.

Review: Erie Computer - costcentral.com: in response to return a product the customer service department could not immediately provide a Return Authorization on the phone. The next day I received the following note:I regret to inform you that the RMA Request for the [redacted] - Network adapter has been denied.CP Technologies has denied our request for return of your product due toit being a non-returnable item.Unfortunately we have to abide by the manufacturer's policies.I apologize for the inconvenience this may cause youIf you have any further questions feel free to contact me.XXXXXXXXXCustomer ServiceMy issue is no where at the time of the purchase did it say the product was not returnable. Second, the cowardice displayed but sending such a weak response. I would not recommend nor ever do business with Erie Computer - costcentral.com again.Desired Settlement: Full refund...

Business

Response:

Monday, October 14, 2013

[redacted] from our customer service department assisted Mr. [redacted] with his return request. As [redacted] explained on the phone; RMA requests can take up to three business days for an approval, he wasn’t able to give him an immediate response on the phone because they have to place a request to get an RMA approved and the RMA # generated. Unfortunately, this return was denied and Mr. [redacted] was notified of this on the next business day once [redacted] received a response on the RMA request; it had nothing to do with ‘cowardice’; [redacted] did not have an answer until the next business day.

Our website does state that some items are not returnable and our Returns and RMA policy must be agreed to by the customer before they are able to place their order on our website. [redacted] has contacted the distribution warehouse, to see if they can make an exception for a return and will notify Mr. [redacted] as soon as he has an answer. If he is able to get this approved, there would be a 15% restocking fee and shipping charges would not be refundable, as per our stated Returns and RMA policy.

Review: I put in an order for a Sony Shake5 mini stereo system worth $858.59. I immediately received a confirmation stating tracking information will be given in 1-2 business days. A few days went by and I contacted them. They stated that due to severe weather, the tracking will be delayed a few days. I waited a week later and still no tracking information. I called them daily and I kept receiving the same information from their representative [redacted]. 3 out of 5 days of the week, I always got [redacted] on the phone who kept insisting that he recommends that I cancel the order. Finally I canceled the order and I was told that I would receive my refund back to my account that I used to purchase this item in 1-2 business days. Mysteriously at the same moment I am to receive my refund, they have a computer upgrade in process. A week later, still no refund. Funny how problems occur on my delivery and my refund. This place seems to be a scam. My web confirmation number [redacted] and my order number is [redacted] purchased on 2/21/2014.Desired Settlement: I would just like to receive my exact refunded amount and be done with this company.

Business

Response:

I want to take a moment to address several of Mr. [redacted]’s concerns.

First at no point during the ordering process does our website state or promise that a customer will receive tracking information on a ground order within 24-48 hours. It does state that if you have just placed your order, especially on a weekend, your order may not display on your account for 24-48 hours. This is because our offices are closed weekends.

We do state ground orders are processed, shipped and normally delivered within 10 business days. In addition, ground orders are not a guaranteed time delivery service. We also experienced several major snow storms that went across the country causing delays not only for our warehouses but for UPS and FedEx shipping.

When Mr. [redacted] called inquiring about his order and stating he couldn’t wait any longer; Matt offered to cancel his order, if he needed to purchase this item from another vendor. Mr. [redacted]’s credit card has been issued a full refund. We apologize for any inconvenience.

Sincerely,

CostCentral.com

Consumer

Response:

I placed the order on 2/21/2014 approximately 2am in the morning. On Tuesday, 2/25/2014, I checked my order details and as clear as day, it states that a tracking number will be issued in 1-2 days (see attachment). Several times I expressed to [redacted] that I understand about the delay and that I would wait. He is the one that suggested that if I can't wait, that I can cancel my order. After two weeks of receiving no tracking order, I finally decided that something was wrong and I asked to cancel my order. Finally, I don't know where the refund is that he is claming but I have yet to recive any funds back into my account. The refund was told to be back in my account in approximately 2 days. I received a cancellation message on March 6th (see 2nd attachment). I have just checked my account after reading his reply and still nothing. I strongly suggest that if CostCentral is to continue doing business, they should remember that honesty is the best policy. I will also be sending a dispute claim to the bank. They are the ultimate proof that a refund was not made.

Business

Response:

I want to take a moment to address several of Mr. [redacted]’s concerns.

As I have advised, at no point during the ordering process does our website state or promise that a customer will receive tracking information on a ground order within 24-48 hours. It does state that if you have just placed your order, especially on a weekend, your order may not display on your account for 24-48 hours. This is because our offices are closed weekends. There was no attachment included from Mr. [redacted].

As I have also previously advised, a full refund has been issued. I would strongly suggest that Mr. [redacted] call his bank, because they will be the ultimate proof that a full refund has been issued and whom is being honest about what transpired.

Sincerely,

CostCentral.com

Consumer

Response:

As CostCentral and I both stated, the bank is the ultimate proof. After reading the last comment made by CC, I contacted the bank and retrieved a copy of the manuscript (see attachment). In my last response, I attached a copy of their official document that states that I would receive the tracking number in 1-2 business days. Not only is honesty the best policy but reading is fundamental. I have shown proof of all my statements and have yet to see any of theirs. I believe this company is a scam and I just wanted my refund. The bank has said in the manuscipt that no money has been received by the merchant. They can deal with the bank now. Justice will be served.

Thank you

Business

Response:

We would agree with Mr. [redacted]; reading is fundamental. As was stated; there was no attachment or proof of anything he has alleged. Our website and order confirmations do not state a ground order will have a tracking number in 1 – 2 business days.

As we have also previously stated, a full refund has been issued. There is nothing more we can do. I would strongly suggest that Mr. [redacted] call his bank, because they will be the ultimate proof that a full refund has been issued and whom is being honest about what transpired.

Business

Response:

All transactions, including refunds are processed via a secured electronic system. The refund was processed with a Approval #[redacted] in the amount of $858.59.

Sincerely,

CostCentral.com

Consumer

Response:

Thank you Mrs. [redacted] for your timely responses. As expected, I just checked my account and I have been refunded. Only problem is, it's a disputed claim refund from [redacted]. [redacted] stated that they will be going after CostCentral to retrieve the funds and they will reclaim their refund from my account. I have no idea who wrote the refund information from CC but it must have been done after the Revdex.com got involved. My cancellation email was on the 6th and the bank rep stated they haven't received anything on the 19th. Once the bank retrieves the funds, I will notify you when this situation has been resolved.

Review: I ordered an item from the website. It stated that there was 2 in stock. It has been on backorder now for 3 months and I have not received my item. I have contacted via email and received no return replies. I have called numerous times and the number listed on the order form and website say to call back during business hours. I call during business hours and no one answers the phone. The company is taking orders from people and not fulfilling them.Desired Settlement: I want my money refunded to me or my item shipped. I also want this to be publicly known so that no other consumer places an order with them and fails to receive their items.

Review: on cyber monday,I placed an order for [redacted](home theater system),for whichcostcentral.com had the best price listed at $277.11,compared to other sites at $295/$299ranges(at [redacted] etc.).I called credit card co. to clear approval as my shippingaddress was different than billing address(as requested by costcentral.com web site).when I checked website the next day,it did show my order.I waited for shipment to arrive for 8 days, but it never arrived.So,today(12/10/13),I calledcostcentral.com's listed customer service tel.no. and to my amazement,I was told that my order was cancelled by them. When I asked why,I was told that they could not honor that price & so they cancelled the order. "Why didn't you inform me right away? "I asked, "we called you on 12/03/13 (order date)& left you a message on your home phone", he said.Then, I offered him $299 for the same order,but he declined by saying he couldn't do it. He didn't mind me calling Revdex.com,when I said what I was going to do.Now,my point is- (1)-I placed order after 11.30pm,so they couldn't have called my home phone & left message,as I was still awake.I didn't have any messages from them even the next day.(2)-cyber Monday prices are very competitive & they should honor the order they took,even though it was only $20 less than other sites.(3)-These type of companies should be investigatedby DA's office.(4)-I'm afraid I'm not the only one.Desired Settlement: They should honor my order.

Business

Response:

Our customer service representative explained that this was a website error that resulted in an incorrect price being displayed on our website for this item. As soon as this error was identified, it was corrected on the website and we contacted the customer to let him know we would not be able to process his order.

We do state on our website, as do all websites, that we reserve the right to correct for typographical or technical errors. We carry over 700,000 items on our website and the only way to offer customers this variety is by using automated systems. While the percentage of errors is extremely low, they can happen.

The customer’s credit card was never charged.

I apologize for any inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. This business had my e-mail address & I never rec'd any communication from them;they never called me & left message on my answering machine,which they claimed. Even today, they still advertise cheaper price(compared to [redacted] etc.) of the products, to lure people.All I want them to do is to stop false price structure to lure people to their web site,if they don't intend to honor advertised prices of the product.If you can not handle the business, then,get out of this business.

Review: Ordered blue ray and speaker system for quoted price of $277. Credit card transaction confirmed. Received a phone notice from company they were cancelling our order due to a pricing error on their website. We could reorder for $339.Desired Settlement: We will have to order from another vendor for higher price. Would like for them to be penalized for violation of Truth & Advertising. Disreputable company taking advantage of the consumer.

Business

Response:

Our customer service representative explained that this was a website error that resulted in an incorrect price being displayed on our website for this item. As soon as this error was identified, it was corrected on the website and we contacted the customer to let her know we would not be able to process her order.

We do state on our website, as do all websites, that we reserve the right to correct for typographical or technical errors. We carry over 700,000 items on our website and the only way to offer customers this variety is by using automated systems. While the percentage of errors is extremely low, they can happen.

The customer’s credit card was never charged.

I apologize for any inconvenience.

Consumer

Response: