Escondido Powersports Inc

Review: We purchased a Lucky Brand scooter back in May. It was shipped and arrived. My son rode the scooter for 3 days and the clamp broke. We were told to contact Lucky directly. They sent a replacement clamp. It too was defective. We reached out to Escondido Powersports and they finally (after a month) agreed to refund. We sent the scooter back and filed a dispute through paypal. They received the scooter back but did not refund. Just yesterday I received an email stating that they would not refund as the scooter looked damaged. Well, it was not damaged it was defective. They waited until my paypal dispute timed out to respond, full well knowing they would NOT have to refund after that point. That is such a scam. I have contacted paypal and they are trying to reach out to them with no luck. They just want to scam you out of your money. My 12 year son saved his money and worked hard for this 279.00 scooter and they won't refund his money. Now they have the scooter and we have no money???Desired Settlement: Send me back the scooter or refund

Review: ordered 179.00 worth of parts a month ago havent seen nothing called they said parts should be here by the 18th still no partsDesired Settlement: its their responsibility to run a professional bussiness

Review: Placed order in July 2014. Company sent note item on backorder until October but charged credit card. As of today 12/11/2014 item still not received. Tried contacting company several times with no response.Desired Settlement: At this point just want refund.

Review: This website seems like scammers run it. I thought I was ordering a refrigerator but it turned out to be just two pieces of wood and nothing else. I emailed Explosive Powersports asking for a refund and they responded telling me to pay and ship it back. Their website actually says they pay for shipping back and forth but they never put a return label in the box nor did they even put proof of what I purchased inside. There was no good customer service. I felt like it was almost robotic/automatic responses and not a real person replying to me. I feel jipped.Desired Settlement: I deserve a proper refund. I paid 53$ for nothing. I'd be happy if they'd simply send me a return label.

Review: I had purchased a product on their website on September 8th 2014 and after I had purchased the product I had noticed that my order status had said "awaiting fulfillment" so then I checked under completed orders and showed that I haven't even completed an order, so then I researched some reviews online not knowing that this was known to be a non-legit website so with that said I emailed them and called numerous times just in need of a response to know whether I can trust this company and for the last three days I haven't heard nothing.Desired Settlement: The complete amount I had used to purchase the product in the first place including the shipping and handling and taxes

Review: On 12/7/13, I ordered a product from this company, I paid $50.74 for a 300 Magic Trick Set and $12.42 for expedited shipping. Daily, I checked status of the order as it was a Christmas gift, there was no shipping information ever given. I sent a couple of emails to their customer service, they have no phone number to call, and despite their website stating that they answer their emails within 24 hours on weekdays, I never received a response. Due to the nature of the order, a Christmas gift, as backup, I ordered the same product, however, from a different company. On Wednesday 12/18/13, I finally received the package. However, upon opening the package, I discovered I was sent a 20 Magic Trick Set, not the 300 Magic Trick Set I had ordered and paid for. I immediately emailed the company, I also requested to have this item returned for a full refund and as of today's date, 12/24/13, I have not received any replies to my emails.Desired Settlement: I want a full refund of the purchase price plus shipping, a total of $63.16, nothing less, nor will I consider store credit or replacement as I have already received product from another provider.

Business

Response:

Hello,

Review: I place an order at [redacted].com on 02/16/2013 for several t-shirts, hats, etc. in the amount of $127.96. It is now 06/17/2013 and I still have not gotten a refund or the murchandise. I have sent several emails (as this is the only way to contact them per the website) to sales@[redacted].com with NO response. My bank gave me a phone number for them (###-###-####) which I believe to be a fax line. I dont know what else to do but, this is not right to order something, get a confirmation number, them take the money out of my account and then poof nothing else. Something needs to be done!!Desired Settlement: I would like a full refund of $127.96. As well as the website/business should be shut down.

Business

Response:

Hello,

The customer can call into ###-###-#### with their credit card information to receive a refund. The system does not keep credit information for an extended amount of time. The customer who's name is on the order should call in with their order information including order number and credit information ready. They will receive a refund after they have called in.

Thank you