eShakti

I have ordered a total of eight dresses from eshakti over the last six months. I have found them to be well made and predictably sized. I have found that ordering up a size is a good idea.

They offer a novel approach to dressmaking that gives customers choices we ordinarily do not have. I love being able to order dresses with pockets and sleeves.

I am happy to provide a positive review for a really creative company. Any mistakes seem to be handled politely and promptly. Once, a refund was issued for a dress that was on it's way. A quality defect was found with a certain fabric and was immediately corrected. The fabric was stiff but I don't know if I would have sent it back. I was impressed.

Review: This company failed to send me an item that I paid for, and have not responded to my numerous emails and posts on their public [redacted] page requesting attention to my issue. They basically charged me for something I did not receive and are not responding to any of my requests for my money back.Desired Settlement: The refund for the dress I never received. $41.95 + shipping charges.

Business

Response:

Business' Initial Response /* (1000, 5, 2013/05/30) */

We are sorry for the delay in processing a refund for the canceled item in [redacted] order. I

We confirm that it has now been processed and the transaction details emailed to her.

Refund for the canceled product

Transaction ID: XXXXXXXXXX

Refund Amount: USD 41.95

Refund of proportionate shipping charges

Transaction id XXXXXXXXXX

Value : USD 4.00

We are happy to clarify any further queries on this.

Consumer's Final Response /* (2000, 7, 2013/06/03) */

(The consumer indicated he/she ACCEPTED the response from the business.)

I received the refund for the missing item promptly after this complaint was made.

Review: I ordered three dresses and only received one. I have tried 3 times to resolve the issue through email since their phone hours don't work for my schedule. No one has gotten back to me.Desired Settlement: I would like my other two dresses or my.money refunded.

Business

Response:

Initial Business Response /* (1000, 5, 2014/02/26) */

We are sorry two of the items shipped from [redacted]'s orders have been declared 'Missing'.

We confirm having processed a full refund against the undelivered products to [redacted] purchase account on 02/20. The transaction details were emailed to her on 02/20 as well.

We would appreciate a confirmation of receipt for our records

Review: I had ordered a dress from eShakti in April - and there was no confirmation as to when my dress had shipped, until one day there was a notice on my home door, saying that they had tried delivering it, but nobody was home. I contacted DHL (the shipping service) to have the dress sent to my workplace, as I would not be home during the delivery period. The product was then delivered to the DHL office, and returned after I did not pick it up, which I was not informed of. The dress was then sent back to eShakti, and signed for, without my knowledge. I contacted the company multiple times in regards to either receiving a refund, or the dress sent to me again, and have not heard any response from them. Both the dress and the shipping have been paid for in full. Desired Settlement: As stated above, I would like either a refund for the dress and shipping, or the dress re-sent to me, as it has been paid for.

Business

Response:

Business' Initial Response /* (1000, 6, 2013/07/29) */

We are sorry for any inconveniences caused to [redacted]

Her order was returned to us since there was no one available during any of the delivery attempts to sign for and receive her package.

Based on her last communication to us on 07/22, we have already processed her order afresh and shipped it to her. The tracking info has been emailed to her as well

As per the latest update we have from our logistics partners, we have confirmation that this shipment has been signed for and received by her on 07/26

Consumer's Final Response /* (-5, 5, 2013/07/29) */

From: [redacted] (mailto:[redacted]@gmail.com)

Sent: Wednesday, July 24, XXXX X:XX AM

To: complaints

Subject: Case #XXXXXXXX

To whom it may concern,

Hello, my name is [redacted], and I submitted the complaint, case number XXXXXXXX, in regards to eShakti. They have (finally) returned my emails and calls, and have agreed to resend my order.

Is there a way to cancel the case, depending upon the arrival of my shipment?

If someone could please email me back to let me know, that would be great.

Thanks,

Business Response /* (1000, 6, 2013/07/29) */

We are sorry for any inconveniences caused to [redacted]

Her order was returned to us since there was no one available during any of the delivery attempts to sign for and receive her package.

Based on her last communication to us on 07/22, we have already processed her order afresh and shipped it to her. The tracking info has been emailed to her as well

As per the latest update we have from our logistics partners, we have confirmation that this shipment has been signed for and received by her on 07/26

Review: I order a mixed crepe and floral chiffon dress from the company ([redacted]/ order no# [redacted]) from this company on 03/18/15, in which, I paid 32.61 total including shipping. After receiving the item on 04/06/15, I noticed that the dress was defective, and had a small hole in the sleeve of the dress. I contacted a customer service representative and reported the defect, and the company agreed to issue me a FULL refund, and also send me a return label to mail the item back. Once the item was shipped back, they sent me and email confirming that they had received the item and would be issuing me a refund in the amount of 20.66. I sent and email to [redacted]@eshakti.com on 04/23/15 and advised that per my previous conversation, that was told that I would be receiving a FULL refund of 32.61 which includes my shipping cost. On 04/24/2015, I received in my bank account a refund in the amount of $20.66, which was less the 11.95 that I was charged for shipping. As I explained to them in the email and phone conversation, by no means should I be penalized for receiving a defective item in the mail from their company. And I hope that we can come to a resolution on this issue.Desired Settlement: I would like a refund for the shipping cost which ws 11.95. It is not fair that I be penalized for something that was out of my control.

Business

Response:

We are sorry to note [redacted] feedback on the quality of our product. We take full responsibility for the disappointment caused.Per her complaint details, her email seems to have been sent to a '[redacted]@eshakti.com' ID. We have not received this email since our contact email ID is customer[redacted]@eshakti.comHence, a refund as per our Returns Policy was processed against her order return #[redacted]Committed as we are to excellence and customer delight, we are happy to process a refund of $11.95 toward the shipping charges. The refund transaction details will be emailed to the registered ID of [redacted] within the next 2 business days We truly apologize for any upset caused and eagerly look forward to earning back Ms [redacted] businessWarm regards[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Review: Terrible fabric quality! Sizes are not to measurements posted on sizing charts!Desired Settlement: Complete refund of purchases & quality assurance checking of products! They claim to be US company, yet they contract out to foreign countries for production of product and it's terrible.

Business

Response:

Initial Business Response /* (1000, 5, 2014/07/23) */

We are sorry our product quality did not meet her expectation.

We have no prior communication from the customer regarding her dissatisfaction with the sizing / product quality or our service

We request her to return the products to our WA facility. Upon receipt, we will process a refund as per our Returns Policy

http://eshakti.com/returnspolicy

We would also like to clarify that we have specified that our manufacturing facilities are located Overseas. We are sorry if this detail has been missed by her inadvertently.

http://www.eshakti.com/About-eShakti.aspx

We will confirm to her by email upon receipt of her return at our facility and process the refund

Assuring of our best always

Initial Consumer Rebuttal /* (3000, 7, 2014/08/01) */

(The consumer indicated he/she DID NOT accept the response from the business.)

I explained my dissatisfaction with the 3 dresses and explained my reasons. I also returned the dresses the same day I received them, I even explained my reasons for the returns and specified that I wanted my full refund on my credit card, and NO gift card! I received emails stating they had received my returns and were processing it, then for one return they issued me a gift card (even though I specified NO gift card) and now for the other return they claimed I would get my refund in 2 business days, however I have not received it & they are not refunding me the complete amount!!

Final Business Response /* (4000, 9, 2014/08/08) */

We confirm having processed a refund exactly as mentioned in our Returns Policy. One of the items is from our Overstock category and a refund as a store credit has been processed against this return. Details of the refund transactions were emailed to her registered email id on 07/31/2014.

However, noting her dissatisfaction on the above resolution, committed as we are to excellence and customer delight, we are happy to process a refund to her purchase account for the Overstock return as well. The store credit issued will be treated as cancelled and the refund details emailed to her before EOD 08/09/2014

Review: I ordered two blouses according to their size chart. They made the two blouse in bigger sizes and mislabeled the garment inside tag.

I called and gave them the measurements of the blouse. I was told I would be contacted by a verification bureau, who would then send me a [redacted] return label. I never heard back. I called again. The lady on the phone gave me two e-mail addresses and apologized, she said I had done everything right and there was nothing more she could do. So I wrote to both e-mail addresses and got back an e-mail on my third attempt from a [redacted]. She said that the blouses were supposed to be flowing. But that I could return just not for shipping charges both ways. I wrote back saying I used your size chart. Since you are a company that advertises tailoring I should be able to expect that the size I order is the bust size you advertise.

She did not give me return information. I told her I had gotten conflicting return information. Should I send to India address as lady on the phone suggested? She ignored my e-mails. A [redacted] on [redacted] Shakti Complaints who wrote to me, has also not answered my e-mails. Desired Settlement: Full refund of all my costs. Shipping both ways & garments.

Business

Response:

Initial Business Response /* (1000, 5, 2013/09/10) */

Further to Ms [redacted]'s complaint as above, we are sorry it has not been resolved sooner.

She had ordered two garments - each of a different size (XL-16 & XL-18) and we have sent her exactly the same as per our size chart details. Both the styles she ordered have a lot of gathers and ease in the back area and hence the blouses would fit loosely on the body

This has been made clear in our product description as well -

http://www.eshakti.com/Product/CLXXXXXXX

http://www.eshakti.com/Product/CLXXXXXXX

In response to her email expressing dissatisfaction of the products received, we had offered to refund her the order value in full, upon receipt of her returns at our facility

Additionally, in order to understand her sizing better and with a view to ensuring her future orders are to her liking and expectation, we had also offered her a complimentary product. We do not have her acknowledgment of that either in her email or in her complaint above.

We confirm we do not have any record of her email to [redacted]'s id.

We are yet to receive her return at our WA facility. As a token of our responsiveness to her unhappiness, we have processed a full refund of $53.85 to her purchase account.

We have also sent her a returns label to help with the order return.

Our offer of the complimentary product still stands and we will gladly work with her on her sizing

Final Consumer Response /* (3000, 7, 2013/09/10) */

(The consumer indicated he/she DID NOT accept the response from the business.)

While eShakti, gave me a refund, finally today, after hours of wrangling, and weeks waiting. They are still being dishonest. A measuring chart, is used to order the size you want. I ordered two garments after measuring the bust size I wanted. The fact that I ordered two different sizes is not an issue. That is my business. And shows that they have no points to make.

The issue is they made both wrong and not according to their own size chart, and the inches provided on their website. I have taken pictures of both garments. I will post them on the [redacted] Complaints page. Had they been honest and apologized for their mistake, they would have had a loyal customer. Now they have an ex with a good memory and a bad taste in her mouth.

This automatic denial of their wrong doing, that even their own customer service phone people could not fathom, is just ugly business. Good customer service, is impossible without honesty. If you make a mistake you need to take responsibility. See customers as long term relationships instead of sweating pennies.

As a seller myself I have found that most people are honest. To assume that everyone is a crook and treat them like one, is plain stupid. It doesn't save money. It wastes time and valuable customers. I would like to close this case. These people are really nutty. They would rather waste time mopping up then making something right.

Can you imagine that they insist on this insane logic. That if you were going to a tailor and saying I want a 44" bust size for my blouse and he makes a 48? And then blames you for the cut of the blouse, that that would make sense to anyone? That information should have been on their web page, were it true. For example "this garment runs large, order a size smaller than you would usually." And then they provide a link? A link to where. If that information has been added in, I would love to provide a picture of the page I ordered from, to prove their dishonesty.

The next lie, PS, that they offered me anything in exchange? Not true. I had to go to paypal and start a case, because they were non-responsive. They did not respond to Paypal either for over a week until I turned it into a case. So I had to register a further solution where Paypal gets involved to get a response, let alone offers or exchanges..? Produce the e-mail!

This business is a looser. I buy everything on-line. They have a great idea here. But they lack the most important qualities, follow through, excellence, and honesty. I will remember how ridiculously I have been treated.

I have not received the UPS return labels they allude to above. I don't want these garments. They are garbage. Please send labels I will return immediately. But I will not spend more money and time on your mistake. Especially with the dishonesty and lack of good-will.

Final Business Response /* (4000, 10, 2013/09/12) */

We are sorry the customer still feels unhappy with the solutions provided. Here is a copy of the email that was sent to her offering a complimentary product in order to understand her sizing better, that she may have inadvertently missed.

On Tue, Sep 3, 2013 at 8:58 PM, Customer Champion wrote:

Dear Jessica Pompei

Thank you for your email

We are sorry to note that you recent order was not delivered to your expectations. We have have reviewed our records for the finished size and confirm it was processed as per our standard size chart. The basic style of the garment is loose fit and not fitted one.

However, please go ahead and return the items via USPS to our returns center and upon confirmation, we will process a full refund of the order value charged as a special case.

We will be glad to work with you on your sizing/measurements, if you could provide us your complete body measurements. A complimentary item will be processed with those measurements for you to try our sizing and fit. Please let us know if you are interested and we will take you through the process to receive the complimentary item

Look forward to hear from you

Thank you for being our customer

Warm Regards

---Carol

Your Representative

We thank her for acknowledging receipt of the order refund. We would still like to have her provide us with an opportunity to resolve this for her to her 100% satisfaction.

Look forward to hearing from her on how she would like us to assist her further.

Review: I have loved ordering from this company in the past, and I enjoy their products. However, after my recent experience I am very disappointed in the return policy. The product I ordered was made incorrectly. I have ordered the same size in the past and had no issues with fit, but it was obvious that this most recent order, although labeled as the correct size, was incredibly small (probably about 2 sizes smaller). I was under the impression from what I read on the return form that was included with the product, that the return postage would be reimbursed ($6.50 plus any extra postage paid). I have contacted the company through email and over the phone and was given only reimbursement for my purchase and the extra postage (anything over $6.50) that I paid. I now have lost $18.45 of my own money on total shipping costs on a product that was defective, returned, and unavailable to buy again. I have received credit for my purchase from the company, but I think it is only fair to at least refund the return shipping costs, if not all of the shipping costs, especially because the return was not due to customer preference or error.Desired Settlement: I would like to receive a refund of my shipping costs for the defective item.

Business

Response:

We are sorry to note [redacted] feedback on her eShakti order experienceWe confirm having processed her order to the size ordered. Her earlier order was to a different size and delivered accordingly.Upon receipt of her order return at our facility, we have also processed her refund as per our returns policy, in addition to reimbursing her for the excess return shipping charges incurred by herWe note that she has subsequently ordered with us using the credits issued against this order in question

Review: I ordered 4 dresses from eshakti. When I ordered I paid approx. $24 for shipping. When they arrived I chose to return three and keep one. As per their return policy I paid for the shipping of those dresses back to Washington state. Shortly after I made the return I received a bill for $30 from DHL, customs fees. I had absolutely no idea I was going to be charged customs fees. The bill is in my name and therefore if I don't pay it it will go to collections.

The issue is further compounded because when I chose my method of refund, I selected a gift card, rather than a return to my credit card. By selecting a gift card the company provides you a 20% bonus over the return price. This means that if I do indeed use the gift card I will have to pay another $30 in customs fees!

Again their website does not indicate there will be customs fees billed to me. I already paid shipping for the items. Desired Settlement: I want my refund returned to my credit card. I do not want to continue doing business with this company.

I want the company to pay for the customs fees as I was not told I was going to be charged with them and already paid initial shipping of $24 for my purchase. This is a scam practice.

Business

Response:

Initial Business Response /* (1000, 5, 2014/03/17) */

The $24.95 paid by this customer is towards the shipping charges against her order with us

Her order #238166 was over $200 and as mentioned in our website, "Personal purchases over $200 in a single day are likely to attract US customs duty at the time of delivery"

Customs Duty charged is not in the control of eShakti.com. We have stated in our Shipping Policy that such charges may arise and have sufficiently highlighted it on our website as well

We are sorry if the customer has inadvertently missed to see this

As per our policy, we have also given her a separate gift coupon for the charges incurred by her. This again, is a gesture by the Company and is not a general seller practice

Additionally, we have also reimbursed her for the return shipping charges over $6.50 that she had incurred in sending her return to our facility

Upon customer's written confirmation to our support team that she would like the return refund to be processed to her credit card, we are happy to cancel the issued gift card and have it issued to her credit card (less the 20% bonus)

We look forward to her response to assist her further

Review: I placed an order (#[redacted]) on February 17, 2015 for a dress but it was shipped before it was customized. eShakti redirected the package to their returns department in Washington. I sent them at least 5 emails over the last several weeks asking them to cancel my order and process a refund, but they have not even responded. At this point, they have the dress, charged me, and are ignoring my complaints.Desired Settlement: I want a full refund to my payment method for the dress.

Business

Response:

We are sorry to note the order has not been received by Ms [redacted]As per the confirmation we received from our logistics partners, her order with us was 'delivered' on 02/24/2015Further to this email letting us know that the package has not been received by her, we are processing a full refund of the amount charged to her on account of this order. Additionally, any gift coupon she may have used in this order will also be re-validated and made available for use in her next order with usAssuring of our best services always--- [redacted]

Review: I ordered a dress with custom measurements. The dress I received was not cut to the correct measurements. Specifically, the shoulder width should have been 18 inches, but was more like 16.5 inches. I returned the dress (and had to pay return shipping, which is ridiculous since it was their mistake) and now the company is not refunding me the money I paid or offering to send a replacement dress. I can't really get them to respond at all.Desired Settlement: I want a full refund of my money, not in gift card form, I am tired of dealing with them. At a minimum they should send a replacement dress made to the correct dimensions.

Business

Response:

Initial Business Response /* (1000, 6, 2014/02/12) */

We are sorry to note the dissatisfaction in [redacted] experience of eShakti

Further to her last email to us, we reviewed her orders with us and found the following -

1. Her order was paid for using a gift card and no cash is owed to her

2. As a company policy, our gift cards or store credits are not available for re-issue more than once. However, in [redacted] case, we have re-issued it twice

3. Owing to a manual error, a refund in excess of what was owed to [redacted] against an earlier order was processed.

A detailed summary of the gift card issue / usage details were also sent to her dated 01/24/2014

Additionally, we had re-issued a $35 gift card (which can be used over and above any other gift coupon / promotional offer) valid for 3 months, for her to use in her next order with us

We have received no acknowledgment from her for any of the above

Her orders with us have been for different sizes - which could be the cause for the mentioned size / fit issues.

We are happy to offer her a replacement dress once we understand her sizing better.

If she would reach out to us with her detailed size specification, our customer support representatives will be more than happy to assist her with the replacement product

Assuring her of our best services

--- [redacted] Mayer

Head - Customer Care & Marketing

www.eShakti.com

Final Consumer Response /* (3000, 8, 2014/02/12) */

(The consumer indicated he/she DID NOT accept the response from the business.)

I HAVE responded to the company on numerous occasions and have NOT received responses from them. For them to say that I have not acknowledged them is purely false.

I emailed them about this again on Feb. 5 and was told I would receive a response within a day and I have not.

I'd be more than happy to accept a new dress, but no one from the company has contacted me in order to take care of this.

Final Business Response /* (4000, 10, 2014/02/18) */

As per our earlier emails to her and in our response to this complaint, we are happy to process a replacement dress for ** Lorna Putnam upon receipt of her confirmed measurements.

We request her to email our customer support team at [email protected] with her measurement specification so that we can help resolve this for her.

A replacement dress would be processed to these measurements and sent at no cost to her

Review: I originally placed my very first order with Eshakti on 11/27/I did not customize the order I ordered a size skirt and dressI received the items they did not fitI spoke to several representatives, who advised to return the items I place another order and customize it to ensure the items fit according to my exact measurements[redacted] the Eshakti representative assured me that I would be refunded the $for customizing both dresses for my future orderShe advised me to email her the order number so that she can submit the refundI placed the second order on 12/and I emailed her the same day with the new order number reminding her about the $refund for the customizing feesI received both dresses on 12/31, to my surprise both dress were too large at the bust and waistI needed one of the dresses for a wedding I was attending so had both of them altered by my tailorI even took pictures of the dresses showing proof that the waist measured and 1/inches and the bust area measured When I entered my measurements, I entered for the waist and for the bustThe dresses were cut too largeI paid $for alterationsOn 1/3/I emailed customer champion with my concerns about the dresses being cut too large and not according to my measurements, I included pictures and asked that someone call me or reply to the email to discussNo one ever replied to meOn 1/6/I called Eshakti and spoke to [redacted] at this point I was very upset because I had emailed [redacted] again because she never replied regarding the $customizing fee I emailed on 12/24, 12/26, 12/30, 1/and last on 1/[redacted] replied by asking me to email her again and to forward the email that I had sent to customer champion on 1/with pictures and invoice from my tailor to her so that she can have her manager review it and worst case scenario I would hear from them by Friday 1/9/I am still waiting for a response from the manager, [redacted] or [redacted]At this point I choose not to waste my time waiting on hold to speak to another Eshakti representative because they do not follow up or care at all about their customersI have been ignored long enough and I refuse to do business and give my hard earn money to a company that I have to beg to get a response from or address my concerns.Desired Settlement: I would like my refund for $customizing fee that Eshakti charged me for both dresses and honor [redacted]'s wordI have an email from her to show proof that it would be refundedI am also demanding the $that I paid to my tailor for altering the dresses
Business
Response:
Initial Business Response /* (1000, 7, 2015/01/27) */
eShakti has a no-questions-asked returns policy by which we empower our customers to return the products (standard or customized) to our WA facility, if for any reason they are not satisfied with the order
Our representatives had requested Ms [redacted] to return her products should she find they were not to her liking and satisfaction
We were unaware that she had on her own accord taken the garments for alteration and the total cost came to $Although it is not in our policy to reimburse for any alteration charges, based on the customer's request, we have already processed a cheque for reimbursement of the full alteration chargesThe details have been emailed to Ms [redacted] by our representatives
We would appreciate an acknowledgment upon receipt of the refund checkIf there is anything else we could do to assist her, we are more than happy to
Initial Consumer Rebuttal /* (2000, 9, 2015/02/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Your statements are not truthfulI have proof that I emailed customer champion the day I recieved my order explaining my disappointment with the fit of the items purchaseI followed up with another email with pictures of the garments showing that the measurements were not the measurements I entered in my profileNo one ever replied to my emailsI then followed up by phone and your representive never said to return the items in fact she instructed me to forward her the email I had sent to customer champion with the pictures and the receipt for the alterationsShe said she would have her manager contact meI never heard from a manager or any Eshakti representative until I submitted this complaint through Revdex.comI have received the check in mailI appreciate that you chose to do the right thing and wish your stablishment would make customer service a higher priority

My daughter's order was cancelled without warning. I placed my first order, then told her about it. When I.measured her, we were laughing because she is the same size as me. Because of this and the fact that she still lives at home they cancelled to stop her from using a coupon. The coupon didn't specify one per household member or say if you are the same size as other family members, they'll cancel it. She is very upset, as am I. This was her birthday gift, since her birthday was 2/26. My older daughter is my mini-me, too, so far. Will they cancel her order also? Totally uncalled for.

Review: I placed two orders on the same day. The second because of the $25 gc. When I received my items none of them fit except 1. When trying to go on their site to return them it wouldn't open the other order. I emailed about the issue and received no help. I was running out of time to return so I sent everything in the same box but I only received a gift card for what looks like one item. I am not sure what it is for. Nothing I purchased was the amount they gave. My items totaled $297.43, the item I kept was 59.95., the gc is for $51.97. Also, disappointed the I then received a bill from DHL for customs. I was unaware that my items would have to go through customs. Desired Settlement: I would like my money back for the items that I returned. I DO NOT want a gift card, I don't want another customs bill for stuff that likely won't fit anyway.

Business

Response:

Initial Business Response /* (1000, 5, 2014/08/25) */

Charges and refunds to her orders were processed exactly as explained in our policies

However, noting her dissatisfaction, we have already processed a refund to her purchase account as requested by her

The refund transaction details were emailed to her on 08/17/2014

Committed as we are to customer satisfaction and delight, we are happy to send her a check for the amount of duty paid by her. We request a copy of the duty bill for our records to process this refund.

Thank you

Review: I have previously ordered from eShakti and have fallen Iin love with their beautiful dressesBut like many other companies, I ordered a dress online and it turned out to be something not entirely to my likingSo I did the natural thing and decided to return it
However, that is where the problems began
I shipped my returns back to company headquarters in Washington, via [redacted] day priority mailIn eShaktis return policy, they clearly state that they let the customer know through email confirmation when the package had arrivedi knew my package had arrived only because the post office had let me knowBut even after I emailed the company inquiring about the so called confirmation, I was never made aware that my items had reached their destination
For the refund method, you are given the option of gift card or cash backBecause I loved this company, I picked the gift card option to give them another chanceThis option, as stated on the eShakti website, specifically entails " a store credit for the value of the item charged plus 20% more." Pretty sweet deal
However, I did not receive thatThe dress I ordered was originally $69.95, but I had discounts and coupons that took off $15.99, which totaled the dress to $53.96, without added shipping costs
The gift card I received was totaled for $
I emailed my representative back to inquire about this mishapAs a matter of fact, I had to send the same email multiple times because apparently, my concerns did not solicite a responseOnce a representative contacted me, she broke it down for me, but the math wasn't correct and none of the numbers were adding up correctlyShe had also informed me that I had interpreted their policy incorrectly, even though I re read it several times and did the math on my own multiple times
I emailed the company back, explaining my frustration and the sneakiness they had towards refunds and their customers
However, I decided to try to use the gift card codes I had been given, but at check out, was informed that the codes I was trying to use were invalid
Needless to say, I have given this company many chances, allowing them to be able to correct the situation, but I have felt like I've been taken advantage of the entire timeI honestly hope this is not a standard for a company that has such beautiful products to offerDesired Settlement: I would simply like the refund that was promised to me as outlined in the policy online, which would be $Throughout this entire process, I have felt like I have had to drag answers out of this company instead of them being forthcoming
Business
Response:
Initial Business Response /* (1000, 5, 2014/12/14) */
We are very sorry Ms [redacted] found our Returns Policy to be confusing
We confirm having processed her return refund against order #XXXXXX exactly as described in our policy and issued her a store credit per her request
We also note that this store credit has subsequently been used by her in a new order that has been shipped as well
We are happy to provide any further clarification on the policy to help Ms [redacted] understand this better
Assuring of our best services always
Initial Consumer Rebuttal /* (2000, 7, 2014/12/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I simply wanted to take the time to share my positive experiences with eShakti. I discovered eShakti through a friend who recommended it to me and I ordered a dress to try. I was so impressed by what I received (and the customer service ) that I decided to order another one. Same great service so I ordered 2 more. Im still waiting for them but I cant wait! Thank you eShakti for making affordable custom vintage clothes that fit my curves perfectly!

Review: First, I returned an item (Vintage Style Wrap blouse in navy blue) from my order # XXXXXX and only received $23.77. My receipt shows that I received no discount or special on this item and paid the full price, which was $44.95. I received discounts on three of the five items I ordered, which appear cumulatively on my receipt as the "Special Offer" discount of $49.43, and it is detailed in the breakdown by item how much I received off each of these three items, as the receipt lists their regular full price and then the price that I paid. However, I received no discount for the item that I returned, paying full price plus tax. Thus, I expected to be reimbursed for the full price of this item plus tax. Additionally, I did not receive reimbursement for shipping charges, neither the $6.50 that would go on my credit card, or the shipping charges over that amount, which were listed on the returned package. The eShakti website clearly states on the "Returns" page that the customer will receive reimbursement for these charges in the form of a gift card. I contains no instructions or indications that the customer must take action to get reimbursement for these charges. Given that shipping charges appear on the parcel along with the order number, the customer could reasonably assume that eShakti knows the amount the customer paid for shipping since it is listed on the front of the return package, along with the order #. If I had known I would receive only ~50% refund on items I returned and no shipping reimbursement at all, then I would never have ordered from eShakti in the first place. One can never be sure how items will fit when purchased online. I have repeatedly contacted eShakti and have received no reply. The customer service rep named [redacted] stated that she has tried to get them to contact me directly, but they do not. She also stated that they refuse to refund me the full amount I am due.Desired Settlement: I am seeking a total reimbursement of $51.45 plus taxes, as well as a reimbursement of the additional amount spent on shipping, which is supposed to be in the form of a giftcard.

Business

Response:

Initial Business Response /* (1000, 5, 2014/07/24) */

Dear [redacted]

We are very sorry for the confusion in our discount value break-down of your order #XXXXXX

As per the order confirmation, the site-wide 30% offer (available then) was applied to all the items in your order except the OS item. This brought the special offer discount to a total of $49.43 ((35.95+23.95+44.95+59.95) Less 30%)

You were provided an additional discount of 30% on the already discounted products.

As per our policy, shipping charges are not refunded in case of any returns. We are sorry if you inadvertently missed this information in our Returns Policy

http://www.eshakti.com/returnspolicy

However, committed as we are to customer satisfaction and excellence, we are happy to process a full refund of the product value of $44.95 to your purchase account.

Please let us know the amount you incurred for return shipping. Even though we only reimburse any excess paid over $6.50 and that too as store credit, as a token of our apology, we will process a full refund of your return shipping charges to your purchase account

We trust this small gesture will make up for some of the frustration caused

For the records, we would like to confirm that a previous refund of $23.77 has already been processed against this return

Rest assured the balance will be refunded as soon as we hear from you

We truly apologize for any inconveniences

Warm regards

Head - Marketing & Customer Care

www.eShakti.com

Initial Consumer Rebuttal /* (2000, 7, 2014/07/24) */

(The consumer indicated he/she ACCEPTED the response from the business.)

I am happy to receive the refund of $44.95 (less the already refunded amount of $23.77, and a gift card for the excess shipping costs. My total shipping cost was $12.35.

Thank you for your assistance.

Review: I have called and spoken with [redacted] customer service representatives on multiple occasions for two purposes, and have received no follow ups.

The first was to obtain a paid return mailing label for an item that does not fit. I have been able to do this from [redacted] in the past without issue. This garment was one of two in the same order that were cut with the same pattern. One of them fits perfectly and is consistent with the fit of many other items I have previously ordered from [redacted]. The item I would like to return does not fit, despite being cut with the same pattern, and therefore is a manufacturing defect. Therefore, I should not have to pay out of pocket to return this item when it was not a customer error or preference that is causing me to return it. I would like to keep the dress very much; it is lovely and the print is wonderful, but it simply doesn't fit, and it should. It should not take multiple phone calls with being promised to be called back for someone to just email me a simple paid return label, when I know that this company has been able to successfully do this very simple thing in the past.

The second was to obtain information and a refund for customs fees, which were levied against my order without my knowledge, and when I have not been previously charged for this on multiple orders of equal cost. I do understand that such fees are common for orders shipped from abroad above a certain price range, but there should be notification of them so that there is no surprise extra charge on top of the cost of the order. This is also particularly frustrating as the order was brought to the amount that merits customs by an item that was not manufactured correctly and therefore has to be returned, therefore costing me another $40 for absolutely nothing.

The order # is XXXXXX and the item I would like to return is the elephant print belted shirtdress.

Thank you.Desired Settlement: I would like a paid return mailing label for this order and a full refund on the item that does not fit. Just email it to me, so I can put it in the mail and get my money back for this dress that does not fit, but should fit.

I would also, separate from this, like consideration of a refund of the cost of customs fees that were charged to me via DHL and in the future advance notification when such fees will be charged for an order.

Business

Response:

Initial Business Response /* (1000, 5, 2014/09/18) */

​We are very sorry to note that the Elephant Print Belted Shirtdress from [redacted] order #XXXXXX with eShakti did not work for her. We do not seem to have any earlier email with reference to the size / fit issues nor have we received the online Returns Authorization request for her proposed return, yet

We will arrange to send a pre-paid returns label to help her send us the product back to our WA facility. Upon receipt, we are happy to process a full refund of the value charged to her against this product (her order was purchased under a Buy 2 Get 1 FREE offer and any refunds on sales returns will be processed accordingly)

We have mentioned in our Shipping Policy page and at Checkout that any personal purchases over $200 in a single day are likely to attract US customs duty at the time of delivery. We are sorry if this information was inadvertently missed by [redacted]

Although such duty charges are beyond our control, as a token of our responsiveness, we offer a reimbursement on these charges as a gift coupon to our customers.

Here is a link to our Shipping Policy for quick reference -

http://www.eshakti.com/shipping

We request an email from [redacted] with a copy of DHL's Customs Duty Invoice in order to know the amount for which a gift coupon reimbursement can be processed against the duty charges

Warm regards

[redacted] Mayer

Head - Marketing & Customer Care

www.eShakti.com

Review: The dress I received was wrong. I ordered the dress customized with no pockets. I received a dress with pockets. I called your customer service to notify them of this the day I revived the dress and the lady I spoke to said it would "take some time to investigate" and she would get back to me. Two weeks later and I never heard a thing. I called again and spoke to a very rude woman who told me there was nothing she could do and that I should return the dress at my expense. I have paid close to $20 in shipping fees for a item that was incorrect and it was no fault of mine. According to my [redacted] tracking number, this item return was received by eshakti weeks ago and my refund still has not been processed. I would like a refund for the initial $50.41 that I paid, plus the return shipping of $8.50 that I had to pay again to return this stupid dress. I cannot believe that esakti can operate their business with such horrid customer service. This is borderline criminal activity. They have had my money since February 16, 2015. I am livid! The refund should be for $58.91.Desired Settlement: According to my [redacted] tracking number, this item return was received by eshakti weeks ago and my refund still has not been processed. I would like a refund for the initial $50.41 that I paid, plus the return shipping of $8.50 that I had to pay again to return this stupid dress. I cannot believe that esakti can operate their business with such horrid customer service. This is borderline criminal activity. They have had my money since February 16, 2015. I am livid! The refund should be for $58.91.

Business

Response:

We are sorry to note Ms [redacted] complaint regarding her order #[redacted]We would like to clarify the following points she has raised:1. We do not have any email / request from her for processing her ordered dress 'without pockets'. We confirm processing the dress 'as ordered'2. As per our Returns Policy - http://www.eshakti.com/returnspolicy.aspx - refunds are processed within 7-14 business days from the date of returns receipt at our WA facility. Also onward shipping charges & customizing fees (if any) are not refunded in case of any sales returns.We received the returns at our facility on 03/31/2014 and a full refund (including the onward shipping) was processed to her [redacted] account and transaction details emailed to her on 04/11/20153. We do not have any information regarding the return shipping charges incurred by her. As per our policy, a reimbursement of any excess return shipping incurred over $6.50 is processed as store credit and sent to the customers along with their return refund. Committed as we are to excellence and customer satisfaction, we are happy to process a full refund for $8.50 to her either as store credit or as a check mailed to herWe will look forward to hearing from her and assist her further accordingly

Review: Ordered 3 women's garments on January 26, 2015. Entire purchase amount deducted from my credit card on date of order / January 26. Blouse arrived with large stain on front. All garments of very poor quality, substandard fabric and workmanship. Returned via [redacted] per company policy on 2-14-2015. [redacted] confirmed receipt on 2-16-2015. Had to telephone eShakti repeatedly to get action. Company continued to state package was not received. eShakti did not admit receipt until I called once again on March 9, 2015 with tracking number confirmation. Have only been reimbursed for 2 items. Need reimbursement of $27.95 for 3rd garment. Thus, eShakti has had my money since 1-26-2015 and on 3-23-2015 I am still trying to get credit for a returned item. I am very dubious about this "new" company doing business in the USA. Consumers be aware.Desired Settlement: Resolution Sought: Reimburse credit card for garment at $27.95 and return shipping of items at $21.26. Total refund = $49.21.

Business

Response:

We are sorry to note that the ordered items did not work for [redacted] and led to her returning them. Her return was received at our facility and a refund processed partly to her purchase account and partly as store credit for the Overstock item return.As explained in our policy, refund for any return of item(s) from the Overstock category will be processed only as a store credit. Here is a link to our Returns Policy for your quick reference:http://www.eshakti.com/returnspolicyA refund of $54.90 to her credit card and a store credit refund of $27.95 against the Overstock item return was processed and the details were emailed to her on 03/09/2015However, when she reached out to us subsequently and sought refund for the Overstock item also to her credit card, we made an exception and processed this refund as well. The details of this transaction were emailed to her on 03/26/2015We do not have a copy of her returns shipping receipt, yet. As per our policy, we offer a reimbursement of any excess return shipping incurred over $6.50 as store credit for use in a future order. We are happy to process this reimbursement upon receiving the return shipping receipt copy.Do not hesitate to contact us in case of any other clarification???Warm regards[redacted]