eShakti

Review: This is my 1st order and experience with eshakti. My order number was XXXXXX. I sent the following email four days ago on November 1 and again November 5 2014.

Hello,

I'm disappointed in this dress. The height was not taken into consideration at all. Its supposed to be knee length and you can see where its at in the picture I will include

The dress is way too big. I took it yo my local talior and it cost me 80 dollars to fix. My mom alot ordered from eshaki and its currently missing and dhl is trying to find it. As a first time customer I am extremely disappointed.

I fixed the dress bc Ehaksti states in their return policy that they are not responsible for lost returns so I did not want to take the chance considering my experience and the fact that my mom's order was lost. Therefore I emailed,I received no reply. Not even : " I am sorry about your experience". I learned about this company from other fashion bloggers and had high hopes. I would like to give a positive review on YouTube but I simply cant with my current first impressionDesired Settlement: I am so disappointed. I would like my emails responded too in a kind fashion and for them to help restore my faith in this company

Business

Response:

Initial Business Response /* (1000, 6, 2014/11/11) */

We are sorry about [redacted] Lee's feedback on her order experience with eShakti.com

We have already responded to her emails and also have her written confirmation (dated 11/07/2014) that she is satisfied with how we resolved it for her

If there is anything else we can do to assist her with this order, we are happy to.

Review: Last year, I returned some items and was told my account would be credited. The credit, which was more than $300, does not show on my account when I log in. I have sent two emails to the customer service for eshakti, but received no response. I have made numerous phone calls to the phone number they list on their web site for "immediate assistance" and it only loops around to a request to leave a message. If they are not responsive to emails, what makes me think they will reply to a phone message?

The clothes look very cute on the web site, but if their customer service is non-existent or non-responsive, it's not worth doing business with eshakti. Desired Settlement: I would like them to (1) look up the order; (2) provide documentation to me about what amount was refunded to my credit card, and what amount was retained as a credit to my account; (3) confirm the amount available to me as a credit to my account; and (4) let me know how to use that credit on my next order.

Business

Response:

Initial Business Response /* (1000, 5, 2014/04/19) */

This pertains to [redacted]'s order with us back in Oct 2012.

Please find requested details as below -

Order Date:10/30/2012

Returns received by us: 12/19/2012

Refunds processed as per our policy-

To her purchase account:

Date: 12/28/2012

Transaction ID: 4894365720

Refund Amount: USD 319.78

To her as store credit:

Date: 12/28/2012

Gift Card Code : [redacted]

Gift Card Amount : $92.90

Gift Card Expiry Date : 12/28/2013

Note: This store credit came with a year's validity since it was not a gift card purchased by her or gifted to her by someone but issued by the company as credit against her previous order return.

Emails confirming the above transaction details were sent to her registered email address on the same dates.

We are happy to extend the validity of this store credit for her to use in her next order with us

We also confirm receipt of an email from her inquiring on the above, dated 04/17/2014 and it has been replied by our support team on 04/18/2014

Review: I ordered a dress several months agoAfter trying it on I realized the zipper was brokeI didn't want to return it or exchange it cause I loved the dressI called the company (after they failed to return my email) and asked them if they could fix my zipperI girl explained the dress is made in India so they couldn't fix the zipper but she said I could get someone to put the zipper in and mail them a copy of the receipt and they'd give me store credit
Meanwhile, I had bought another dress, which I decided to returnThe return instructions require the item be shipped back priority mailBut anything over a certain amount ($or $6) would also be turned into store credit
I got the zipper fixed for $and shipped back the other dress for $I promptly emailed the receiptsThis was over a month agoI still have not received any store creditI've contacted the business by email, and never got a responseDesired Settlement: Store credit for the $(zipper) plus whatever is owed to me for the priority shipping
Business
Response:
Business' Initial Response /* (1000, 5, 2013/07/20) */
We are very sorry the store credit for replacing the zipper was missed to be processedWe take responsibility for this oversight and have issued it to [redacted] today
We regret that we do not have a record of the return shipping receipt as claimed by herFrom this email, we note that she has paid $for sending her order return back to our facility
The difference of $has been reimbursed to her along with the store credit for the zipper repair
If there is anything else we could do to help, please let us know

Review: Ordered total of three dresses from the website and only received two. Emailed twice to get this issue resolved however I have not heard back. Everytime I call, it rings busy signal. Desired Settlement: I want them to send me a refund for one dress.

Business

Response:

Initial Business Response /* (1000, 5, 2014/04/29) */

Dear [redacted]

We are sorry to note you seem to not have received one of the dresses from your order #XXXXXX

We confirm having sent all the three items in the same box

We are happy to process a replacement or refund you for the product not received.

Do let us know how you would like to proceed and we will assist you further accordingly

Warm regards

[redacted] Mayer

Initial Consumer Rebuttal /* (2000, 7, 2014/05/05) */

(The consumer indicated he/she ACCEPTED the response from the business.)

received refund for the dress that was not received.

Review: I purchased (Product Item - [redacted]) on 03/06/2015. When I received the order on 03/23/2015, and I opened the box, the item that I had received looked nothing like the item that I observed online. The fabric material and style was nothing like what was described. The item was [redacted]ap and very poorly made. I contacted customer service in regards to this issue, and they advised me that I could send the product back, but that I would be responsible for paying for the return shipping fees. I was a little taken back because why should I be penalized for attempting to send back a defective item. Further more, I ordered this dress under a promotional offer (Free shipping, and a 40.00 coupon off). I asked the customer service representative if I could speak to a manager to get this resolved, and she advised me that I would just have to send my complaint via email to [redacted]@eshakti.com, and wait for someone to return my call. Well.... I have yet to get a call regarding this matter. I feel a company of this caliber should have a better customer service and return policy, especially when its an error on their end.Desired Settlement: I would like for this company to pay for shipping for me to return the item and a FULL refund. Based off my pass experience thus far, not sure if I would want to re-order anything else from this company.

Business

Response:

We are sorry to note Ms [redacted] complaint. Allow us to clarify that we do not have a [redacted]@eshakti.com email ID and hence her email has not been received by us. Our customer representatives can be reached at [redacted]@eshakti.comWe are happy to help [redacted] with a pre-paid returns label to send us her order return. Upon receipt of the return at our WA facility, a full refund of the amount charged to her purchase account will be processedOur representatives will reach out to [redacted] with details on the return & refund processAssuring of our best services always--[redacted]

Review: I ordered products from eshakti at the end of November. My credit card was charged on 11/29/2014. I have made 5 attempts to resolve this issue through email. The first two they acted like they were going to get the issue resolved however after another week goes by and still nothing they have become unresponsive to my requests for update. I did not start trying to contact them until I received a notice my items had shipped and was given a bogus tracking number from[redacted].Desired Settlement: I would like them to locate and ship the requested items within the next 5 days and if unable to do so I would like the charges on my card reversed with interest for the amount of time they have had my money.

Business

Response:

Initial Business Response /* (1000, 5, 2015/01/12) */

We are sorry we were unable to service Ms [redacted]'s order with us

She had provided us with an RR box address which our carriers could not deliver to. They were unable to contact the customer either

We confirm having processed a full refund to Ms [redacted]'s purchase account against this order and the refund transaction details have been emailed to her on 12/30/2014 - a full week before she has registered this complaint

We will look forward to her confirmation of receipt of the refund

I ordered something a MONTH ago and still have not received my purchases. In there company disclaimer it states that they will have something shipped to you within 14 days.

Review: Over the course of two months, I received approximately one email per four that I sent asking for a credit equal to the value of the item I returned. They would not respond to my request, but merely repeated the credit value (which was a different and lower amount). Horrible customer service, terrible response time.Desired Settlement: A refund to my credit card in the amount of the actual item that I returned ($59.95), or a new item of equal value, sent via overnight at their expense.

Business

Response:

Initial Business Response /* (1000, 5, 2014/06/02) */

Hello [redacted]

We are sorry to note your complaint

We confirm having processed a refund of the value that is due against your return, as per our returns policy. A store credit was processed as per your request and the details were emailed to you as well

We have since, also emailed you in response to your query that we are happy to cancel the credit and process you a replacement, provided we receive clarity on your size information

We are yet to hear from you on that

We request you to get back to us with your size information for us to assist you further

This company is based out of India, which is where all their items are from. I placed an order for a "custom" made dress, providing them with correct measurements. What they sent me what a dress that was 1) Very poorly made, 2) Not even close to the measurements that I provided.

I contacted them over a dozen times, regarding this issue, but never once received a reply. I could return the dress, but it would cost me even more.

I HIGHLY suggest that you do your homework on this company before ordering. There is a reason why they rank a D- by Revdex.com. Horrible!

Review: I ordered two dresses and a top on 8/16/14. The order was incorrect so I called on 8/18/2014. The representative admitted that the website would erroneously submit an order even though the consumer would remove unwanted items from the shopping cart. She stated this happens all the time. I am thinking, "Well, should you not correct this problem?" (Of course manning the company, not the rep.) She stated that she would make order only the items I wanted. By this time, I was so tired of dealing with this that I simply told her to cancel the entire order. That was Monday. She assured me that I would receive a refund in 2-3 days. It is now Wednesday-no refund. I will call today when their offices open at 11 am Eastern Standard time. My money was taken swiftly, they should also refund my money swiftly. I do not plan to order from this company ever again. Other, more reputable companies do not take this long to refund money.Desired Settlement: I want my refund.

Business

Response:

Initial Business Response /* (1000, 5, 2014/08/25) */

We are sorry [redacted] cancelled her order #XXXXXX. We confirm cancelling the order on 08/18 and a refund processed to her account on 08/21/2014

Transaction details of the refund have been emailed to her the same day

We note there is a subsequent order from her that is currently processing

Assuring of our best services always

Jennifer

Initial Consumer Rebuttal /* (2000, 7, 2014/08/26) */

(The consumer indicated he/she ACCEPTED the response from the business.)

Refund was delivered on 8/26 from cancellation made on 8/18. Eshakti representative stated the refund would be complete within 2-3 business days. This process should be done in a more timely manner. I did make a subsequent order and am awaiting my order now. I am hopeful that the products will be of high quality!

Review: I ordered three dresses sized to the exact same specifications, all produced by this company. Two fit but one was considerably smaller. Because this is the company's manufacturing error, I asked for a postage paid return label and a refund for the dress. I have contacted the company numerous times over the past month but have yet to receive a response either to phone calls or email.Desired Settlement: I want a refund for the dress and shipping costs both ways.

Business

Response:

Final Consumer Response /* (2000, 6, 2014/08/13) */

Well, that was easy. I mentioned this complaint to the company and they have promised the refund I requested. No further action is needed at this time unless the company doesn't follow through, in which case I'll update my information.

Thank you!

Review: I placed two orders with this company. Their site states that custom items will be shipped out within 7 business days. After more than 7 days, one of my items has not been shipped but they have debited my account for their money. They do not respond to emails, nor return phone calls, let alone answer their customer service line.Desired Settlement: I will be contacting my bank for a fraud claim.

Business

Response:

Business' Initial Response /* (1000, 5, 2013/06/15) */

We apologize for the week's delay in dispatching [redacted]'s order

We confirm having dispatched her order [redacted] (dated 05/27/2013) from our facility on 06/14/2013 vide DHL tracking #3634581263

We have also processed a full refund of the amount charged to your purchase account. Transaction details have been emailed to her 06/15/2013

Additionally, a gift coupon for $25 has been sent to her as a token of our apologies for the delay in processing & shipping the order

I've ordered 3 dresses so far from eShakti, 2 fit well but the 3rd is a disaster. Same size, same measurements but a totally inferior product. I've spoken on the phone with 2 different people, emailed pictures 3 different times as requested and STILL they do nothing. I will NEVER give them another opportunity to take my money and not deliver.

Review: It's actually impossible to put this complaint into one category, as the issues plan at least 3.

To start from the beginning, they were having a buy 2, get one free sale. I bought 3 dresses, and after the "one free" my total was around $90. All 3 of these dresses were on sale, so the actual order value was over just $200, which is how they calculate shipping, and put me in the $25 shipping group.

Nearly two weeks later, I get an email saying they cannot provide one of the dresses because they are sold out (wow...) So, I call, and they say because the third was free, I get no credit. The dress retail price was $39, so surely I should have been allowed to chose something in its place for the same value. I would NOT have bought 2 dresses if they weren't running the promotion. It makes no sense that because of THEIR error, I should now not get a third free dress. Days later I get an email with a $20 store credit. Again, this is NOT the same as a free dress of equal or lesser value!

Now, since they only shipped 2 dresses, it lowers my order value, which should have put my shipping at $16. They have not done anything about refunding me the extra shipping that I paid for items THEY could not provide.

I have sent multiple email to specific and general email addresses at their company, with no response. Desired Settlement: I am seeking a refund for the difference in shipping ($9) and a store credit equal to the value of the dress they failed to provide. This is more than equitable. If they are not willing to provide this,I want a FULL REFUND, with return shipping paid BY THEM.

Business

Response:

Business' Initial Response /* (1000, 5, 2013/07/29) */

We are sorry for the cancelation of one of the items from [redacted] order #XXXXXX with us. Owing to a huge response to our promotional offer, we ran out of stock on some of the items. This was communicated to [redacted].

We do not have a record of any earlier emails from her regarding this. We have received a return authorization request from her dated 07/28.

We are happy to offer a replacement product of the same value as that of the canceled product. Our customer support has already reached out with assistance and we expect to hear from her on how she would like to proceed.

The $20 gift coupon mentioned in her note above was sent to her as a token of our 'thank-you' for her feedback and not in lieu of the canceled product.

Consumer Response /* (2000, 7, 2013/08/08) */

(The consumer indicated he/she ACCEPTED the response from the business.)

I am not sure why them replacing the item they COULD NOT FULFILL is not standard practice, but I will accept their solution. I am outraged that they have LIED about me sending them correspondence on this issue, and since I cannot attach the emails, I will paste below. This company is disgusting...please help customers to STAY AWAY!!

Subject:

RE: eShakti OrderWatch - Your Order[redacted]

From:

(Add as Preferred Sender)

Date: Wed, Jul 10, XXXX X:XX am

To: [redacted]@eshakti.com

I need the refund for the dress or an equivalent credit (i only bought 3 dresses because 1 was free). It makes no sense that now I have 2 and no credit or refund. It's not like I returned one, you FAILED to deliver the product. Sounds like a scam. I am keeping the two dresses I received in packaging and ready for return, and will do so if the credit doesn't go through in the next 2 days. Further, I need a refund for the shipping. I paid $25 because the order value was over $200. Since the third dress was not shipped, my order value was under $200, making the shipping $17. I am totally unimpressed at your lack of inventory management, timely refunds, and overall customer service prioritization. I should not have to email you telling you the shipping value has changed, nor should I have to follow up on a return credit. It's really a shame, given what a great concept your company is.

Subject:

RE: Delivery Confirmation

From:

(Add as Preferred Sender)

Date: Mon, Jul 15, XXXX X:XX am

To: "eShakti"

I need the refund for the dress or an equivalent credit (i only bought 3 dresses because 1 was free). It makes no sense that now I have 2 and no equivalent credit or refund. It's not like I returned one, you FAILED to deliver the product. Sounds like a scam. I am keeping the two dresses I received in packaging and ready for return, and will do so if the credit doesn't go through in the next 2 days. Further, I need a refund for the shipping. I paid $25 because the order value was over $200. Since the third dress was not shipped, my order value was under $200, making the shipping $17. I am totally unimpressed at your lack of inventory management, timely refunds, and overall customer service prioritization. I should not have to email you telling you the shipping value has changed, nor should I have to follow up on a return credit. It's really a shame, given what a great concept your company is.

Consumer's Final Response /* (2000, 7, 2013/08/08) */

(The consumer indicated he/she ACCEPTED the response from the business.)

I am not sure why them replacing the item they COULD NOT FULFILL is not standard practice, but I will accept their solution. I am outraged that they have LIED about me sending them correspondence on this issue, and since I cannot attach the emails, I will paste below. This company is disgusting...please help customers to STAY AWAY!!

Subject:

RE: eShakti OrderWatch - Your Order[redacted]

From:

(Add as Preferred Sender)

Date: Wed, Jul 10, XXXX X:XX am

To: [redacted]@eshakti.com

I need the refund for the dress or an equivalent credit (i only bought 3 dresses because 1 was free). It makes no sense that now I have 2 and no credit or refund. It's not like I returned one, you FAILED to deliver the product. Sounds like a scam. I am keeping the two dresses I received in packaging and ready for return, and will do so if the credit doesn't go through in the next 2 days. Further, I need a refund for the shipping. I paid $25 because the order value was over $200. Since the third dress was not shipped, my order value was under $200, making the shipping $17. I am totally unimpressed at your lack of inventory management, timely refunds, and overall customer service prioritization. I should not have to email you telling you the shipping value has changed, nor should I have to follow up on a return credit. It's really a shame, given what a great concept your company is.

Subject:

RE: Delivery Confirmation

From:

(Add as Preferred Sender)

Date: Mon, Jul 15, XXXX X:XX am

To: "eShakti"

I need the refund for the dress or an equivalent credit (i only bought 3 dresses because 1 was free). It makes no sense that now I have 2 and no equivalent credit or refund. It's not like I returned one, you FAILED to deliver the product. Sounds like a scam. I am keeping the two dresses I received in packaging and ready for return, and will do so if the credit doesn't go through in the next 2 days. Further, I need a refund for the shipping. I paid $25 because the order value was over $200. Since the third dress was not shipped, my order value was under $200, making the shipping $17. I am totally unimpressed at your lack of inventory management, timely refunds, and overall customer service prioritization. I should not have to email you telling you the shipping value has changed, nor should I have to follow up on a return credit. It's really a shame, given what a great concept your company is.