ESN Direct

We had put together a detailed response to all of the issues Mr. [redacted] presents in his claim.  That response was sent to him, in writing, on June 16, 2016.  To summarize: Order # [redacted] for $1,799.00 was refunded to Mr [redacted] 's account. Order # [redacted] for $577.76 was refunded to...

Mr. [redacted]'s account. Order #[redacted] for $998.50 was refunded to Mr. [redacted]'s account.  Order # 1421594202 was shipped and received and signed for by Mr. [redacted].  All of these matters were settled several months ago.  Mr. [redacted] has been a good customer of ours.  He has placed many orders with us.  We have fulfilled most in a timely fashion.  Two of the first three orders mentioned above (#[redacted] and 1421594048) were indeed shipped but were lost by the USPS in transit.  We filed a complaint with them and they admitted to losing the packages. Since Mr [redacted] received his money back on those two orders, we did not re-ship them.  One of the first three orders mentioned above (#[redacted]) was, in fact, our issue in that we did not ship.  Again, Mr. [redacted] received all of his money back on the order.  The last [redacted]m mentioned above (#[redacted]) was shipped and delivered but Mr. [redacted] forgot that he had received it. After discussing this with him he realized that was the case.  We have talked to Mr. [redacted] many, many times.  It seems he does not have all of his record keeping in order and continues to present the same issues to us from time to time, and now to the Revdex.com. We have worked hard to present all of the facts directly to Mr. [redacted]. We thought that we had done a very good job in doing just that and in satisfying his concerns. Again, all of the above issues have been resolved several months ago.

In March, 2015 because I had not received my coins, I called my credit card company and disputed the charges for non delivery. My credit card company informed ESN Direct of the pending chargebacks., The next day, ESN Direct's employee, Kevin H[redacted], called and asked me to reverse the chargebacks and promised the coins would ship immediately. I believed him and canceled the chargebacks with Chase bank. I have documentation from Chase bank that ESN Direct was credited back the original amounts of money. I have never received any refund or any coins. They are lying and I can prove it. I have provided this bank documentation to the [redacted]'s consumer complaint department.

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I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I ordered an item from this company. I did not receive it 2 weeks after ordering so I called to cancel the order. It has now been 2 more weeks and still no refund. This was my 3rd call requesting my refund. I was just told that someone on their end did not close out something or another and I should have my refund in 3-5 business days. That would be almost 5 weeks they had my money with nothing from them except "I'm sorry". I cancelled the initial order because I did not receive the item or any communication from them in 2 weeks. There is nothing in their online available policies that indicate they will take your money right away but when you ask for a refund, you need to make several calls and wait several weeks for it. The worst company I have dealt with on and off the internet.

Our accounting department is mailing the full refund to our customer today.  The refund will arrive via the USPS.  This should resolve the issue we had with our customer.  Our apologies for the internal miscommunication that delayed the mailing of the refund.