ESPN The Magazine

[redacted] [redacted] ** [redacted] *** [redacted] Re: Complaint ID# [redacted] Dear [redacted] , This letter is in response to Complaint ID# [redacted] , regarding [redacted] ’s subscription to ESPN The Magazine We have researched this complaint, and according to our records, [redacted] ’s first subscription was ordered through an agency on [redacted] placed an order on which activated the auto renewalThe auto renewal was processed through Insider [redacted] ’s latest auto renewal was processed on ESPN did not receive notice from [redacted] that he wished to cancel his subscriptionWe have now made sure [redacted] is listed as Do Not Promote and he will no longer receive any further noticesWe regret any inconvenience this may have caused [redacted] ’s can confirm his status anytime by calling our Customer Service center at ###-###-####Thank you Sincerely [redacted] [redacted] ***

April **, Revdex.com – NY [redacted] ** ***Attn: [redacted] Re: Complaint ID# [redacted] , [redacted] *** Dear [redacted] ***, This letter is in response to Complaint ID# [redacted] , regarding [redacted] ***’ purchase of ESPN’s Fantasy Football Guide We are sorry for the inconvenience and will refund [redacted] ***’ the $from his purchaseThe issue has now been refundedWe regret any inconvenience this may have caused [redacted] ***’ account is now closed, and he can confirm his status anytime by calling our Customer Service center at ###-###-####Thank you Sincerely [redacted] Circulation Dept ESPN The Magazine

Dear [redacted] , This letter is in response to Complaint ID # [redacted] , regarding [redacted] ’s subscription to ESPN The Magazine 0.0001pt;"> I sincerely apologize on behalf of ESPN The Magazine for any inconvenience this may have caused youYour subscription has been canceled [redacted]

November **, [redacted] ** [redacted] *** [redacted] Re: Complaint ID# [redacted] , [redacted] ***Dear [redacted] ***,This letter is in response to Complaint ID# [redacted] , regarding William Trang’s subscription to [redacted] The Magazine We have researched this complaint, and according to our records, we received an order on 12**, [redacted] placed an additional order from [redacted] for issues for $On 415, [redacted] ***’s auto renewal was processed for issues for $***The subscription has now been cancelled and [redacted] can disregard any further notices [redacted] ***’s account is now closed, and he can confirm his status anytime by calling our Customer Service center at ###-###-####Thank you Sincerely Brandon H [redacted] Circulation Dept [redacted] The Magazine

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Attempted multiple times to contact customer service to cancel subscription and cannot reach a live person Company does not allow cancellations online

December **,
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*** *** *** *** *** ***
Dear *** ***,
This letter is in response to Complaint ID# ***, regarding *** *** subscription to ESPN The Magazine. We have researched this complaint, and according to our records, we received an order on 7/**/from *** *** through Great American Opportunities agency, which is a school fundraising programWe will contact the agency and have them cancel *** *** subscription
*** *** account is now closed, and she can confirm her status anytime by calling our Customer Service center at ###-###-####
Thank you
Sincerely
Brandon H***
Circulation Dept
ESPN The Magazine

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

July 30, 2015
*** *** *** * **
** *** *** *** * *** ***
*** *** ** ***
*** *** ***
*** *** *** *** *** *** Dear *** *** This letter is in response to Complaint ID# ***,
regarding *** *** ***s subscription to ESPN The Magazine. We have researched this complaint, and according to our records, *** *** responded to an Insider Direct Mail offer for ESPN The Magazine*** *** went online to subscribe to the offer and may have inadvertently clicked yes to both our College Football Preview and Fantasy Football Guide offers on the page as wellThat is why he is seeing additional charges of $each on his account. The subscription has now been cancelled and *** *** can disregard any further noticesWe will refund *** *** for all charges incurred totaling $*** ***’s account is now closed, and he can confirm his status anytime by calling our Customer Service center at ###-###-####. Thank you. Sincerely *** ***
*** ***
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Is there no way for a refund? You keep saying you will try to better the call wait time, but every time I keep calling, it still has a wait time of over mins.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** ***
*** *** *** * **
** *** *** *** * *** ***
*** *** ** ***
*** *** ***
*** *** *** *** *** *** Dear *** ***, This letter is in response to Complaint ID#
***, regarding *** ***’s subscription to ESPN The Magazine. We have researched this complaint, and according to our records, *** *** responded to an Insider Direct Mail offer for ESPN The Magazine*** *** went online to subscribe to the offer and also clicked yes to our College Football Preview stand-alone publication. After clicking the Order Now button, a message comes up saying, “Order Complete - Your CC will be charged $7.99+$S/H”That is why he is seeing an additional charge of $on his account. The subscription has now been cancelled and *** *** can disregard any further noticesAs requested, we will refund *** *** for $*** ***’s account is now closed, and he can confirm his status anytime by calling our Customer Service center at ***Thank you. Sincerely Brandon H***
*** ***
*** *** ***

"">Dear *** ***,
This letter is in response to Complaint ID #***, regarding *** Fujiwara’s subscription to ESPN The Magazine
I sincerely apologize on behalf of ESPN The Magazine for the inconvenience that this has caused youWe are looking into the wait time for customer service on our end and will do everything we can to ensure it does not happen again We appreciate your continued business and apologize that you feel the price is too highWe would like to offer you three additional months of ESPN The Magazine and Insider for no additional cost
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.However, as of today, 7/**/2015, my [redacted] credit card has only been credited $9.44. Is there anything else I have to do on my end to receive the remaining $22.51?
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

November **, 2015[redacted] **
[redacted]
[redacted]  [redacted]
[redacted]  [redacted]
Re:  Complaint ID# [redacted], [redacted]Dear [redacted],This letter is in response to Complaint ID# [redacted], regarding William...

Trang’s subscription to [redacted] The Magazine.  We have researched this complaint, and according to our records, we received an order on 12/*/13 from [redacted] from [redacted] for 10 issues for $5, which activated the auto renewal. On 4/*/**, [redacted] placed an additional order from [redacted] for 26 issues for $29.95. On 4/**/15, [redacted]’s auto renewal was processed for 26 issues for $[redacted]. The subscription has now been cancelled and [redacted] can disregard any further notices. [redacted]’s account is now closed, and he can confirm his status anytime by calling our Customer Service center at ###-###-####Thank you.                                      ...⇄ Sincerely                                   �...⇄ Brandon H[redacted]                                  �...⇄ Circulation Dept.                                     �...⇄ [redacted] The Magazine

April **, 2015 Revdex.com – NY[redacted]Attn:  [redacted] Re:  Complaint ID# [redacted] Dear [redacted], This letter is in response to Complaint ID#...

[redacted], regarding [redacted]’ purchase of ESPN’s Fantasy Football Guide.  We are sorry for the inconvenience and will refund [redacted]’ the $10.99 from his purchase. The issue has now been refunded. We regret any inconvenience this may have caused.  [redacted]’ account is now closed, and he can confirm his status anytime by calling our Customer Service center at ###-###-####. Thank you.                                      ...⇄ Sincerely                                   �...⇄ [redacted]                                   ...⇄ Circulation Dept.                                     �...⇄ ESPN The Magazine

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

[redacted]
 
[redacted] **
[redacted] Re:  Complaint ID# [redacted]  Dear [redacted], This letter is in response to Complaint ID#...

[redacted], regarding [redacted]’s subscription to ESPN The Magazine.  We have researched this complaint, and according to our records, [redacted]’s first subscription was ordered through an agency on 7/**/2001. [redacted] placed an order on 9/**/2011 which activated the auto renewal. The auto renewal was processed through Insider. [redacted]’s latest auto renewal was processed on 9/**/2014.  ESPN did not receive notice from [redacted] that he wished to cancel his subscription. We have now made sure [redacted] is listed as Do Not Promote and he will no longer receive any further notices. We regret any inconvenience this may have caused.  [redacted]’s can confirm his status anytime by calling our Customer Service center at ###-###-####. Thank you.                                      ...⇄ Sincerely                                   �...⇄ [redacted]                                   ...⇄ [redacted]