ESPN The Magazine

[redacted]...

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This letter is in response to Complaint ID #[redacted], regarding [redacted] subscription to ESPN The Magazine.
 
I sincerely apologize on behalf of ESPN The Magazine for any inconvenience this may have caused you. Your subscription has been canceled. You will receive a full refund of $26.00.
Thank you.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This response is a complete falsehood. I have not been contacted by ESPN and the issue has not been resolved. They simply sent a form email back to us saying that case # (insert case #) has been resolved. 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
[redacted] **
[redacted]
[redacted]  [redacted]
[redacted]  [redacted]
[redacted]  [redacted]Dear [redacted]...

[redacted],This letter is in response to Complaint ID# [redacted], regarding Corey R[redacted]s subscription to ESPN The Magazine.  We have reached out the customer internally and resolved the issue.[redacted] can confirm his status anytime by calling our Customer Service center at ###-###-####Thank you.                                      ...⇄ Sincerely                                   �...⇄ Brandon H[redacted]                                  �...⇄ Circulation Dept.                                     �...⇄                                 ESPN The Magazine

I contacted ESPN the magazine and [redacted] customer service today to inquire about if my magazine were on automatic renewal.
I purchased a two-year subscription about four years ago as a fundraiser for my daughter's softball team. I also got the [redacted] with the magazine at the time.
I found out in November of 2013 that the [redacted] was automatically renewed (the auto renew was not something I was signing up for with the fundraiser DONATION). Once figuring out the situation, I called and got the [redacted] cancelled and auto renew to stop.
I have been receiving the magazine ever since. I just kept receiving it and wondered when the bill was coming. I found out today, I had already paid it AUTOMATICALLY! You could imagine my feelings, knowing I assumed I cancelled it with [redacted] in 2013.
I called the magazine today and they blamed the auto renew on [redacted] and I needed to call them (I told her, I thought I already cancelled that service).
I called [redacted] and they said, I didn't belong to their service and I needed to call the magazine to stop the auto renewal. The gentleman from [redacted] was very polite and called the magazine himself and got me hooked up with a magazine operator who stopped my auto renewal (I assumed).
I asked her if I could just cancel my subscription immediately. She said yes and did so. No mention of a refund from her end.
Auto renewals I am sure make your company millions and many people like myself are duped by it every day.
I knew instantly, the magazine wasn't aimed at my demographic and would give the magazines to someone younger to appreciate. I decided to wait out my two year commitment. When the magazines kept coming I was curious but too busy to deal with it. I've come to find out my ignorance and lethargy cost me about $50 (I'm assuming that is the two-year subscription price and if it were one yea it would have cost double that).
I'm not begging for a refund of the remainder of the subscription (it would be cordial), but I want to be rest assured the cancellation is complete and no auto renewal will occur in October. One thing that would be helpful would be to know which credit card was being billed (not account numbers, just the company)?
My disgust with auto-renewal is evident and dissatisfaction with the whole experience will not be forgotten.
Thank you
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We have emailed the customer a full refund of $49.95.  Please see attached letter that was sent to the customer.

Dear [redacted],   This letter is in response to Complaint ID #[redacted], regarding [redacted]’s subscription to ESPN The Magazine.
0.0001pt;">  I sincerely apologize on behalf of ESPN The Magazine for any inconvenience this may have caused you. Your subscription has been canceled.   [redacted]
[redacted]
[redacted]
[redacted]

Dear Revdex.com, Thank you for contacting us regarding case ID [redacted]. We are pleased to inform you that we have reached out to the...

customer directly and have resolved their issue. We appreciate you taking the time to contact us.   Sincerely, ESPN Viewer Response

Dear Revdex.com, Thank you for contacting us regarding case ID [redacted]. We are pleased to inform you that we have reached out to the customer directly and have resolved their issue. We appreciate you taking the time to contact us.

Review: I received a thank you voucher in the mail from ESPN The Magazine, stating that "we're adding a full year onto your current subscription...for just $1." Upon attempting to redeem the offer, I was unable to do so online, and called customer service for assistance. Multiple people lower down on the chain told me that they couldn't do anything to help because their system won't allow existing customers to get that price. I quoted the letter to them, particularly the part that states "The $1 price is limited to current subscribers." After speaking to multiple people, I was told that they would not be honoring the voucher.Desired Settlement: I want ESPN to honor the voucher. I understand from my conversations with the multiple customer service representatives that numerous vouchers like this are sent out consistently enough that they all "know" that this voucher is problematic for their system.

Business

Response:

[redacted] Dear [redacted], This letter is in response to Complaint ID# [redacted], regarding [redacted]’s subscription to ESPN The Magazine. We have researched this complaint, and according to our records, [redacted]’s first subscription was ordered through the mail on 7/**/2013. [redacted] then redeemed a special renewal offer for 26 issues on 1/*/2014. On 12/**/2014, the remaining issues for the special offer were cancelled. ESPN has a standard policy that if a customer has already redeemed this special renewal offer previously, they are not eligible for the offer again. However, we will honor [redacted]’s request and he can redeem this special offer one more time. We regret any inconvenience this may have caused [redacted], and he can confirm his status anytime by calling our Customer Service center at ###-###-####. Thank you. Sincerely [redacted]

Review: I am received and being charged for ESPN Managzine - subsciption #[redacted] and NEVER ORDERED IT. I cannot cancel the subscription because they send an automated answer with a link that wants to charge me $20.00 to cancel something I never ordered. I want the subscription cancelled immediatelyDesired Settlement: I want the subscription cancelled at no charge and want no further contact with ESPN the Magazine

Business

Response:

December **, 2015

Dear [redacted],

This letter is in response to Complaint ID# [redacted], regarding [redacted] subscription to ESPN The Magazine. We have researched this complaint, and according to our records, we received an order on 7/**/15 from [redacted] through Great American Opportunities agency, which is a school fundraising program. We will contact the agency and have them cancel [redacted] subscription.

[redacted] account is now closed, and she can confirm her status anytime by calling our Customer Service center at ###-###-####

Thank you.

Sincerely

Brandon H[redacted]

Circulation Dept.

ESPN The Magazine

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I subscribed to [redacted] The Magazine via [redacted]. My subscription expired June 2015 when it failed to auto renew. Recently I began receiving letters from their "collection department", stating my account was "overdue" (stated in bold and red several times). There is no number to contact someone to dispute the "collection" or to get further information. The letter is structured to imitate an actual collection letter, while failing to meet FDCPA Demand letter requirements. This is a disgusting scare tactic, designed to scare people into renewing magazine subscriptions.Desired Settlement: Stop sending fraudulent and misleading notices to your customers. Also, an actual apology, not the cookie cutter variety that I have seen from other similar complaints for this very problem.

Business

Response:

November **, 2015[redacted]

Re: Complaint ID# [redacted]Dear [redacted],This letter is in response to Complaint ID# [redacted], regarding William Trang’s subscription to [redacted] The Magazine. We have researched this complaint, and according to our records, we received an order on 12/*/13 from [redacted] from [redacted] for 10 issues for $5, which activated the auto renewal. On 4/*/**, [redacted] placed an additional order from [redacted] for 26 issues for $29.95. On 4/**/15, [redacted]’s auto renewal was processed for 26 issues for $[redacted]. The subscription has now been cancelled and [redacted] can disregard any further notices. [redacted]’s account is now closed, and he can confirm his status anytime by calling our Customer Service center at ###-###-####Thank you. Sincerely Brandon H[redacted] Circulation Dept. [redacted] The Magazine

Review: I purchased a subscription to this magazine about a year ago. At the conclusion of the subscription, I contacted the magazine and requested a cancellation to prevent being charged for future issues. I did not receive a response, and received additional notifications asking for payment. At that time, I attempted a different means of communication the cancellation and returned a bill marked cancel. I continued to receive notices asking for payment and stating my payment was overdue. This week, I received a notice demanding payment for a year's subscription despite my earlier attempts to cancel. This notice did not even contain a contact number or email address. I located another contact means through the magazine's website and provided a description of these events and asked for confirmation that the magazine subscription was cancelled. One week later, I have not received a response, and the business continues to ignore my attempts to contact it.Desired Settlement: I want confirmation that the subscription is cancelled and there is no payment due.

Business

Response:

The subscription for [redacted] has been cancelled. ESPN The Magazine has also added [redacted] to the Do Not Promote list and he will no longer receive any invoices from ETM. We are sorry for any inconvenience this may have caused and now consider this matter closed.

Review: ESPN the Magazine has billed me for 26 dollars to continue my subscription despite the fact I have twice requested a cancellation BEFORE the renewal deadline. I have contacted customer service via email ( their response requested that I call) and attempted to call ( a 25 minute wait time STILL did not connect me with a live person). There appears no way to speak with a representative at ###-###-####!Desired Settlement: I simply want my account refunded and my subscription cancelled.

Business

Response:

[redacted] Re: Complaint ID# [redacted] Dear [redacted], This letter is in response to Complaint ID# [redacted], regarding [redacted] subscription to ESPN The Magazine. We have researched this complaint, and according to our records, we received an order on 7/**/13 from [redacted] through Public Communication System agency for 26 issues for $26. On January *, 2014, [redacted] responded to a special offer for 26 issues for $1. It seems that the number [redacted] tried calling was for ESPN Insider subscribers only and not our Magazine Customer Service. The subscription has now been cancelled and [redacted] can disregard any further notices. As requested, we will refund [redacted] for $26. [redacted]’ account is now closed, and he can confirm his status anytime by calling our Customer Service center at [redacted]Thank you. Sincerely Brandon H[redacted] Circulation Dept. ESPN The Magazine

Review: I am paying $ 8.95 per month for ESPN magazine and the insider service, For the past 8 months they have taken out money from my account from [redacted] . My user name is [redacted] The [redacted] card is # [redacted]. Depsite the fact I am paying they are saying my subscription is INVALID and I am NOT able to use the service I PAY for. My esn number is [redacted]. I have spoken to multiple people who have displayed a utter ineptness. The most recent is Tim C[redacted] who despite providing him with the aforementioned information( credit card) [redacted] account information, magazine number etc.... I want a full refund of the past 8 months of all the money they have taken out and the account status updated to show I am a PAYING CUSTOMER with NO ISSUE. I have 8 months of records to show they have taken out my money yet have not allowed my access to the ESPN Insider account

10

2015

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See details on classic sitDesired Settlement: I want a full refund of the past 8 months of all the money they have taken out and the account status updated to show I am a PAYING CUSTOMER with NO ISSUE. I have 8 months of records to show they have taken out my money yet have not allowed my access to the ESPN Insider account

Business

Response:

[redacted]Dear [redacted],This letter is in response to Complaint ID# [redacted], regarding Corey R[redacted]s subscription to ESPN The Magazine. We have reached out the customer internally and resolved the issue.[redacted] can confirm his status anytime by calling our Customer Service center at ###-###-####Thank you. Sincerely Brandon H[redacted] Circulation Dept. ESPN The Magazine

Review: I was a subscriber to ESPN Magazine. When the subscription time paid for ran out, I did not renew. And of course, the magazine promptly quit arriving at the end of the subscription. Since then I have been getting harassing notices from ESPN Magazine. The latest..... "overdue notice" all in red capital letters. It goes on to state: "to avoid collection activity.......remit payment.....contact us immediately." First and foremost I OWE THESE PEOPLE ZERO DOLLARS. We entered into a subscription agreement for a set length of time for a set amount of money. That subscription agreement expired, Which I can legally let it do. You would think from the mailings of these people that once you subscribe, you can never terminate the subscription. My credit score is one of envy. Any collection activities and/or reporting on credit scores will result in a lot more than a Revdex.com complaint. These harassing (and lying) notices need to stop.Desired Settlement: Apology for harassing renewal methods.

Apology for lying (about owing money)

Apology for threatening collection.

Statement that I am not in arrears and do not owe them any money.

A layout of the plan on how they are going to stop harassing people to renew with written lies on billing statements.

All must be included in writing!!

Consumer

Response:

Add the following to desired settlement.

Harassing and threatening mail / bills must cease and desist.

Business

Response:

April **, 2014

Re: [redacted]

Dear [redacted]

This letter is in response to Complaint ID# [redacted], regarding [redacted]’s subscription to ESPN The Magazine. We have researched this complaint, and according to our records, [redacted]’s first subscription was given to him as a gift on 11/**/04. Another order was placed through Amazon on 12/**/09.

[redacted] placed an order on 6/**/10 which activated the auto renewal. The auto renewal was processed through CDS. He has been auto renewed for the past few years without problem. [redacted]’s latest auto renewal was processed on 10/**/13. The notices [redacted] have been receiving are bills for his latest auto renewal.

ESPN did not receive notice from [redacted] that he wished to cancel his subscription. The subscription has now been cancelled and he can disregard any further notices. We regret any inconvenience this may have caused. [redacted]’s account is now closed, and he can confirm his status anytime by calling our Customer Service center at ###-###-####.

Thank you.

Sincerely

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. It should however be noted that regardless of their claim of an auto renewal (whatever sneaky tactic that is), the subscription was PROMPTLY stopped by ESPN at the end of the last payment period and did NOT continue past such point.

Sincerely,

Review: About a month ago I recieved a ESPN magazine, which I have never sought a subscription for. Yesterday I recieve a promotion letter in the mail which referred to me as a "subscriber" with a promotion to purchase additional ESPN magazines for a dollar. There was no telephone number on the letter, However the return address was ESPN, [redacted]. I tried to get their number through directory assisstance, but was told no listing. The only telephone number I could find was for ESPN in New York, which had no option that spoke to my needs & when I finally selected one, I recieved a recording. I do not know how ESPN got my name & address, I certainly would not subcribe to a sports magazine, as I have no interest in sports. My fear is that by referring to me as a "subscriber", they can find some way for billing me for the magazine I recieved & worst yet, continue to send them & be billed. Please help!Desired Settlement: Reassurance that I am not being billed by ESPN & cessation of magazines & all other correspondence

Business

Response:

This letter is in response to complaint number [redacted] by [redacted] does not remember signing up for ESPN The Magazine and would like for her subscription to be canceled. We received an order from [redacted] from a 3rd party agent, Subco, on 4/**/13. We have sent this complaint to Subco and are waiting for them to cancel and refund [redacted]'s account. We have canceled her account at our fulfillment house and she will not receive any additional issues or correspondence from ESPN The Magazine. We are sorry for any inconvenience this may have caused.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I contacted espn the magazine regarding a refund for a fantasy football magazine subscription that I returned to sender via [redacted] approximately 8 months ago. They sent it to my address but it was a gift for someone else and had to be repurchased. That subscription cost me $10.99. I don't know the reason for the two different amounts and I am willing to settle for the lesser amount. I've spoken to several people: [redacted], and [redacted] each about 2 months apart. I called on 2/**/15 and asked for the manager and [redacted] told me she would call me back and never did so. Today, 4/**/15, I called again and spoke to [redacted] who informed me she would send a message request for refund that would take approx. 3 more weeks! Well you should be able to understand my frustration, after all we're talking about a multi-billion dollar corp. and It's just $7.99.Desired Settlement: Have the owner or CEO fly down in his jet and personally hand me $7.99 in cash!

I'll settle for the money showing up in my mail box some time this year?

All evidence to the contrary!

Business

Response:

April **, 2015 Revdex.com – NY[redacted]Attn: [redacted] Re: Complaint ID# [redacted] Dear [redacted], This letter is in response to Complaint ID# [redacted], regarding [redacted]’ purchase of ESPN’s Fantasy Football Guide. We are sorry for the inconvenience and will refund [redacted]’ the $10.99 from his purchase. The issue has now been refunded. We regret any inconvenience this may have caused. [redacted]’ account is now closed, and he can confirm his status anytime by calling our Customer Service center at ###-###-####. Thank you. Sincerely [redacted] Circulation Dept. ESPN The Magazine

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have tried to cancel my subscription and yet the company continues to re-new my subscription

Customer# [redacted]Desired Settlement: Stop the subscription to the magazine and refund my money

Business

Response:

[redacted]

Dear [redacted],

This letter is in response to Complaint ID# [redacted], regarding [redacted] subscription to ESPN The Magazine. We have researched this complaint, and according to our records, [redacted] first subscription was ordered on 7/**/2008 through National Publishers Exchange. [redacted] then placed a special low priced renewal order that was entered on 8/*/2009. Once this offer was redeemed, he was automatically entered into our auto-renewal program as specified in the offer. [redacted] has been on credit card auto renewal ever since.

[redacted] subscription has now been cancelled and a refund was generated on 8/**/2014. We regret any inconvenience this may have caused. [redacted] account is now closed, and he can confirm his status anytime by calling our Customer Service center at ###-###-####.

Thank you.

Sincerely

[redacted]

I subscribed to ESPN the Magazine and ESPN Insider for one year. I received a message that I was set for auto-renewal within the week. I wished to cancel the auto-renewal. There was no online option to cancel the renewal. The only option to cancel was to call ###-###-####. I called on 11/*/2015. None of the five menu choices related to cancelling the magazine--nothing was even close. I pressed "0" and was told that was not an option. I pressed "1" since it vaguely related to the online component, but was only given a computer walk-through on username issues. I finally pressed "2" which was given as an option for customers living outside of the U.S. Only after pressing "2" did I get a person and was able to cancel my subscription. Why wasn't subscription cancellation listed as an option? Why did I have to guess in order to get a person on the line? This is poor, poor customer service and very negatively impacts my view of ESPN as a whole. It seems they would like to make it very difficult for a customer to cancel a service. Shame on you.