Essentia Health, LLC

I am rejecting this response because: I have NOT received such letter from EssentiaI have also reviewed my documents on Essentia MyHealth and there is nothing there eitherI have an email from Jan [redacted] advising they are reviewing my account and that I'll be working with McKayla (upon my request)However, I have not received ANYTHING asking for my permission to speak with Revdex.com regarding this matter Please accept this as my permission to discuss this matter with Essentia

This complaint has been resolvedMr [redacted] , new to Medicare benefits, scheduled an annual physical with his physician and that was what was performed and documentedIt was subsequently coded correctly and billedMr [redacted] thought he was getting an annual wellness visit which is a much less intense examHe has been contacted twice by our Director of Coding and myself, VP of Revenue Services and the situation explainedA letter was also sent to him along with detailed information on the types of Medicare physical exams and how to schedule them in the futureI also explained our system generated correspondence does not include an individual’s name since any of some 30+ representatives could help himIn summary his account was coded correctly and he now agrees and understandsPlease advise if you need additional informationDan [redacted] Vice President Revenue Services Essentia Health

I received your letter dated 2/5/regarding a complaint submitted to your office by Mr [redacted] This letter is to notify you that we have not received the appropriate authorization allowing us to release information regarding Mr [redacted] 's account with youI have responded to Mr [redacted] in a separate letter and would be happy to forward you a copy of the letter once we receive a signed release of informationA signed release of information can be faxed to me at [redacted] or mailed to me at the address shown above.?

I received your email dated 3/27/regarding a complaint submitted to your office by Ms [redacted] This letter is to notify you that we have not received the appropriate authorization allowing us to release information regarding Ms [redacted] 's account with you.I have responded to Ms [redacted] in a separate letter

I am rejecting this response because: I have NOT received such letter from EssentiaI have also reviewed my documents on Essentia MyHealth and there is nothing there eitherI have an email from Jan [redacted] advising they are reviewing my account and that I'll be working with McKayla (upon my request)However, I have not received ANYTHING asking for my permission to speak with Revdex.com regarding this matterPlease accept this as my permission to discuss this matter with Essentia

Initial Business Response / [redacted] (1000, 7, 2016/01/05) */ I received your letter dated 12/16/regarding a complaint submitted to your office by Ms [redacted] This letter is to notify you that we have not received the appropriate authorization allowing us to release information regarding her account to you I can however, provide a general overview of Essentia Health's payment optionsTo better serve our patients, our goal is to provide them with as many options as possible to assist them in paying their medical billsFollowing, are the programs that we have available: Short Term Payment Plan Program: This is a no interest payment plan designed for patients who can pay off their balance within four monthsThe patient will make their payment directly to Essentia HealthExtended Payment Plan Program: This is a program that offers the patient more flexibility in paying off their medical billsUnder this program, our Patient Account Representative can work with the patient to establish a payment plan that is affordable for the patient and agreed to by Essentia HealthThis program is at no cost to the patient and the patient will make their payments directly to Western Alliance BankThis program is administered by Clear BalanceFinancial Assistance Program: We offer financial assistance to eligible patients who meet our income and asset guidelinesFree applications are available upon request or online at our website www.essentiahealth.orgBank Note Financing: This program is available to our patients, should they choose not to accept the Short Term or Extended Payment Plan ProgramsWe can assist patients with obtaining a bank note which is secured by Essentia HealthThis option can expand a repayment term of up to months with no more than 8% interestWe also extend a 20% discount on balances that exceeds $10, I have responded to Ms [redacted] in a separate letter and would be happy to forward you a copy of the letter once we receive a signed release of informationThis can be faxed to me at [redacted] or mailed to me at the address shown aboveIf you have any further questions, please feel free to contact me directly at [redacted] Sincerely, Cathy [redacted] 4- Patient Accounts Specialist Essentia Health cc; Ms [redacted]

I am rejecting this response because: I filed a complaint with consumer Information & cEducation for IDENTITY FRAUD I will file a police report next for Identity Theft. I appreciate Revdex.com's help, but I will go forward with the Consumer protection agency to resolve this problem.Thank you very much for your help,*** ***

I am working on getting this complaint for***ed to the correct person who handles this issue. Is it possible to get an extension on the response time? With the holiday next week, it may take longer ThanksKatie ***

I am rejecting this response because:I did not receive any letters from EssentiaThe only correspondence I received are bills and a form to fill out about my income for possible discountI completed the income form and attached the required Wetc I would be happy to sign any release forms needed if they are sent to me.*** ***

I received your letter dated 2/5/regarding a complaint submitted to your office by Mr*** ***This letter is to notify you that we have not received the appropriate authorization allowing us to release information regarding Mr***'s account with youI have responded to Mr
*** in a separate letter and would be happy to forward you a copy of the letter once we receive a signed release of informationA signed release of information can be faxed to me at *** or mailed to me at the address shown above

I am working on getting this complaint for***ed to the correct person who handles this issue. Is it possible to get an extension on the response time? With the holiday next week, it may take longer ThanksKatie ***

I received your letter dated 2/5/regarding a complaint submitted to your office by Mr*** ***This letter is to notify you that we have not received the appropriate authorization allowing us to release information regarding Mr***'s account with youI have responded to Mr
*** in a separate letter and would be happy to forward you a copy of the letter once we receive a signed release of informationA signed release of information can be faxed to me at *** or mailed to me at the address shown above.

The response letter was mailed to Ms*** on 12/21/17. She should receive the letter within 10-days. The letter has my direct contact info if she wants to speak to me directly. If a release of information is received, then the letter can be shared with the Revdex.com. Thank you

I am rejecting this response because:I did not receive any letters from EssentiaThe only correspondence I received are bills and a form to fill out about my income for possible discountI completed the income form and attached the required Wetc I would be happy to sign any release forms needed if they are sent to me.*** ***

The response letter was mailed to Ms*** on 12/21/17. She should receive the letter within 10-days. The letter has my direct contact info if she wants to speak to me directly. If a release of information is received, then the letter can be shared with the Revdex.com. Thank you

I am rejecting this response because:
I have NOT received such
letter from EssentiaI have also reviewed my documents on Essentia MyHealth and there is nothing there eitherI have an email from Jan *** advising they are reviewing my account and that I'll be working with McKayla (upon my request)However, I have not received ANYTHING asking for my permission to speak with Revdex.com regarding this matter Please accept this as my permission to discuss this matter with Essentia

Initial Business Response /* (1000, 7, 2016/01/05) */
I received your letter dated 12/16/regarding a complaint submitted to your office by Ms***This letter is to notify you that we have not received the appropriate authorization allowing us to release information regarding her
account to you
I can however, provide a general overview of Essentia Health's payment optionsTo better serve our patients, our goal is to provide them with as many options as possible to assist them in paying their medical billsFollowing, are the programs that we have available: Short Term Payment Plan Program: This is a no interest payment plan designed for patients who can pay off their balance within four monthsThe patient will make their payment directly to Essentia HealthExtended Payment Plan Program: This is a program that offers the patient more flexibility in paying off their medical billsUnder this program, our Patient Account Representative can work with the patient to establish a payment plan that is affordable for the patient and agreed to by Essentia HealthThis program is at no cost to the patient and the patient will make their payments directly to Western Alliance BankThis program is administered by Clear BalanceFinancial Assistance Program: We offer financial assistance to eligible patients who meet our income and asset guidelinesFree applications are available upon request or online at our website www.essentiahealth.orgBank Note Financing: This program is available to our patients, should they choose not to accept the Short Term or Extended Payment Plan ProgramsWe can assist patients with obtaining a bank note which is secured by Essentia HealthThis option can expand a repayment term of up to months with no more than 8% interestWe also extend a 20% discount on balances that exceeds $10,
I have responded to Ms*** in a separate letter and would be happy to forward you a copy of the letter once we receive a signed release of informationThis can be faxed to me at *** or mailed to me at the address shown aboveIf you have any further questions, please feel free to contact me directly at ***
Sincerely,
Cathy *** 4- Patient Accounts Specialist Essentia Health
cc; Ms*** ***

This complaint has been resolvedMr***, new to Medicare benefits, scheduled an annual physical with his physician and that was what was performed and documentedIt was subsequently coded correctly and billedMr*** thought he was getting an annual wellness visit which is a much less
intense examHe has been contacted twice by our Director of Coding and myself, VP of Revenue Services and the situation explainedA letter was also sent to him along with detailed information on the types of Medicare physical exams and how to schedule them in the futureI also explained our system generated correspondence does not include an individual’s name since any of some 30+ representatives could help him In summary his account was coded correctly and he now agrees and understandsPlease advise if you need additional information Dan *** Vice President Revenue Services Essentia Health

I received your email dated 3/27/regarding a complaint submitted to your office by Ms*** ***This letter is to notify you that we have not received the appropriate authorization allowing us to release information regarding Ms***'s account with you.I have responded to Ms***
in a separate letter

I am rejecting this response because:  I filed a complaint with consumer Information & cEducation for IDENTITY FRAUD.  I will file a police report next for Identity Theft. I appreciate Revdex.com's help, but I will go forward with the Consumer protection agency to resolve this problem.Thank you very much for your help,[redacted]