Esser, James & Associates, LLC

01/07/16Revdex.comBryant Woods SouthAmherst, NY 14228716-881-5222Re: [redacted] ID: [redacted] Dear Ms [redacted] Esser, James & Associates was attempting to collect an unpaid debt for [redacted] ***Esser, James & Associates disputes the fact our representative stated he worked in the paralegal departmentWe do not have any paralegals nor do we have a department for paralegalsOur client does litigate and we do make recommendations to our client to proceedAs for the desired settlement, Esser, James & Associates does not have the authority to mark anything as “paid in full” if the account is not paidIn no way, was Esser, James & Associates' efforts to collect this debt meant to intentionally annoy or harass Mr***We do apologize for any inconvenience Mr [redacted] may have sufferedThis matter is closed and Mr [redacted] can rest assured that he will not be contacted by Esser, James and Associates again.Sincerely,Rebecca S [redacted] President

Esser, James & Associates LLC was attempting to collect an unpaid debt for [redacted] ***First and foremost we apologize for the situation [redacted] requested validation and it was sent on 8/4/In no way, was Esser, James & Associates' efforts to collect this debt meant to intentionally annoy or harass [redacted] ***We do apologize for any inconvenience [redacted] may have sufferedThis matter is closed and [redacted] can rest assured that she will not be contacted by Esser, James and Associates again

Esser, James & Associates LLC was attempting to collect an unpaid debt for [redacted] ***Esser, James & Associates was contacting family members for location information onlyWe apologize when calling in the phone kept ringing then going to ext**We had a bit of phone issues but they have since been resolvedEsser, James & Associates is in no way a scam, we apologize that our customer service has not been up to parThe representative has been coached and retrained on being professional with consumersIn no way, was Esser, James & Associates' efforts to collect this debt meant to intentionally annoy or harass [redacted] We do apologize for any inconvenience [redacted] may have suffered

Esser, James & Associates LLC has a file in our office for [redacted] Esser, James & Associates did not have any contact with [redacted] or any of her family members therefore we did not tell anyone she was going to jail and has a judgement against herIn no way, was Esser, James & Associates'efforts to collect this debt meant to intentionally annoy or harass [redacted] We do apologize for any inconvenience [redacted] may have sufferedThis matter is closed and [redacted] can rest assured that she will not be contacted by Esser, James and Associates again

Esser, James & Associates was attempting to collect an unpaid debt for [redacted] Esser, James & Associates was contacting numbers listed on Ms [redacted] ’s fileWe received the file in our office on 02/04/On 02/08/Esser, James & Associates spoke with Mr [redacted] at ###-###-#### and advised him this was in regards to Ms [redacted] and his number would be removedThe number was immediately removed and we have not had any contact with Mr [redacted] after that conversationIn no way, was Esser, James & Associates' efforts to collect this debt meant to intentionally annoy or harass Mr***We do apologize for any inconvenience Mr [redacted] may have sufferedThis matter is closed and Mr [redacted] can rest assured that he will not be contacted by Esser, James and Associates againSincerely, Rebecca SPresident

02/11/16Revdex.comBryant Woods SouthAmherst, NY 14228716-881-5222Re: [redacted] ID: [redacted] Dear Ms [redacted] ,Esser, James & Associates was attempting to collect an unpaid debt for [redacted] On 02/09/Esser, James & Associates spoke with a female a [redacted] *** [redacted] and was told this was a wrong number for Ms [redacted] The number was immediately removed and we have not had any contact after that conversationEsser, James & Associates did not disclose any information to this femaleThis was the only person we spoke to on this fileWe have not had any contact with Ms [redacted] or her childrenTherefore we are disputing that Esser, James & Associates told her children that she would go to jail if she didn’t settle her debt and that we refused to send anything copies of the debt or that there is a warrant for her arrestThe sales person listed on the complaint was Chris JamesEsser, James & Associates does not have any employees with that nameIn no way, was Esser, James & Associates' efforts to collect this debt meant to intentionally annoy or harass Ms [redacted] We do apologize for any inconvenience Ms [redacted] may have sufferedThis matter is closed and Ms [redacted] can rest assured that she will not be contacted by Esser, James and Associates again.Sincerely,Rebecca S [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Esser, James & Associates LLC was attempting to collect an unpaid debt for [redacted] A dunning letter was sent to [redacted] 8/19/as well as a requested for verification was sent to the client same dayWe apologize that was not conveyed to [redacted] ***In no way, was Esser, James & Associates' efforts to collect this debt meant to intentionally annoy or harass [redacted] ***We do apologize for any inconvenience [redacted] may have sufferedThis matter is closed and [redacted] can rest assured that he will not be contacted by Esser, James and Associates again

Revdex.com Bryant Woods South Amherst, NY 716-881- Re: [redacted] Dear Complaint Handler, Esser, James & Associates was attempting to collect an unpaid debt from [redacted] Our representative was contacting numbers provided on the file when it was placed in our officeEsser, James & Associates called the provided phone number in the complaint and was told Mr [redacted] could not be reached at that phone number, and that we had the wrong numberWe were unaware of a correct phone number for Mr [redacted] Esser, James & Associates did not receive an email with contact information for Mr [redacted] In no way, was Esser, James & Associates' efforts to collect this debt meant to intentionally annoy or harass Mr [redacted] We do apologize for any inconvenience Mr [redacted] may have sufferedThis matter is closed and Mr [redacted] can rest assured that he will not be contacted by Esser, James and Associates again Sincerely, Rebecca S [redacted] President

Esser, James & Associates LLC was attempting to collect an unpaid debt at a phone number listed on a file in our office for Ms*** ***Esser, James & Associates received this file in our office 9/7/Esser James & Associates was made aware this was not a good contact number
for Ms*** 9/8/and immediately removed this numberIn no way, was Esser, James & Associates' efforts to collect this debt meant to intentionally annoy or harass Ms*** *** We do apologize for any inconvenience Ms*** may have sufferedThis matter is closed and Ms*** can rest assured that she will not be contacted by Esser, James and Associates again

Esser, James & Associates LLC was attempting to collect an unpaid debt for *** ***Esser, James & Associates was contacting family members for location information onlyA dunning letter was sent to Ms*** 09/07/as well as a requested for verification was sent to the
client same dayWe apologize that was not conveyed properly to Ms***In no way, was Esser, James & Associates' efforts to collect this debt meant to intentionally annoy or harass Ms***We do apologize for any inconvenience Ms*** may have sufferedThis matter is closed and Ms*** can rest assured that she will not be contacted by Esser, James and Associates again

Esser, James & Associates LLC was attempting to collect an unpaid debt at a phone number listed on a file in our office for *** *** ***Esser James & Associates was not aware that was not a good contact number for *** ***Esser, James & Associates has removed both numbers and ***
*** *** and his wife will not receive any more calls from Esser, James & AssociatesIn no way, was Esser, James & Associates' efforts to collect this debt meant to intentionally annoy or harass *** ***We do apologize for any inconvenience *** *** may have sufferedThis matter is closed and *** *** can rest assured that he will not be contacted by Esser, James and Associates again

Hello,Please see the attached response.Thank you,Rebecca S*Esser, James & Associates was attempting to collect an unpaid debt from *** ***It appears as though
the representative, who has been written up and suspended, deviated from his training, oversight and
company guidelinesA
re-training and coaching session will take place once this individual returns from being
suspendedWe do apologizeThis matter is closed and Ms*** can rest assured that she will not be
contacted by Esser, James & Associates again

Esser, James & Associates LLC was attempting to collect an unpaid debt for *** ***Esser, James & Associates was contacting family members for location information onlyWe apologize when calling in the phone kept ringing then going to extWe had a bit of phone issues but they have
since been resolvedEsser, James & Associates is in no way a scam, we apologize that our customer service has not been up to parThe representative has been coached and retrained on being professional with consumersIn no way, was Esser, James & Associates' efforts to collect this debt meant to intentionally annoy or harass *** *** We do apologize for any inconvenience *** *** may have suffered

Esser, James & Associates LLC was attempting to collect an unpaid debt for *** ***We sincerely apologize in how the conversation with our representative wentThat is in no way how we conduct businessWe train all employees to be professional, caring and understanding in all
communications with consumersThis representative has been written up, coached and re trained on professionalism here at Esser, James & AssociatesIn no way, was Esser, James & Associates' efforts to collect this debt meant to intentionally annoy or harass *** ***We do apologize for any inconvenience *** *** may have sufferedThis matter will be closed and *** *** can rest assured that she will not be contacted by Esser, James and Associates againPlease contact *** *** *** ** *** for correspondence for this account

Esser, James & Associates LLC was attempting to collect an unpaid debt for *** ***Esser, James & Associates is not a scamWe are a legitimate companyIt appears as though there presentative, who has been terminated deviated from his training, oversight, and company guidelines
We make this comment specifically with regard to the pre-paid card issueOf course, Esser, James & Associates accepts any valid form of paymentIn no way, was Esser, James & Associates' efforts to collect this debt meant to intentionally annoy or harass *** ***We do apologize for any inconvenience *** may have sufferedThis matter is closed and *** *** can rest assured that she will not be contacted by Esser, James and Associates again

Esser, James & Associates LLC was attempting to collect an unpaid debt at a phone number listed on a file in our officeIn no way, was Esser, James & Associates' efforts to collect this debt meant to intentionally annoy or harass Mr***I am unable to locate any file with the number
provided, *** ***Please contact us at *** or *** and provide the phone number we are calling or the name of the person we are trying to contact so we can get this taken care of

Esser, James & Associates LLC was attempting to collect an unpaid debt for [redacted]. Esser James & Associates were contacting family for location information only. We apologize for the voicemail confusion. John is no longer employed here and Mr. Robert J[redacted] is now at that desk...

using that extension. In no way, was Esser, James & Associates' efforts to collect this debt meant to intentionally annoy or harass Ms. [redacted]. We do apologize for any inconvenience Ms. [redacted] may have suffered. This matter is closed and Ms. [redacted] can rest assured that she will not be contacted by Esser, James and Associat

Esser, James & Associates LLC was attempting to collect an unpaid debt for [redacted]. Esser, James & Associates was contacting family members for location information only. We apologize when calling in the phone kept ringing then going to ext. **5. We had a bit of phone issues but they have since been resolved. Esser, James & Associates is in no way a scam, we apologize that our customer service has not been up to par. The representative has been coached and retrained on being professional with consumers. In no way, was Esser, James & Associates' efforts to collect this debt meant to intentionally annoy or harass [redacted] We do apologize for any inconvenience [redacted] may have suffered.

Esser, James & Associates LLC was attempting to collect an unpaid debt for [redacted]. First and foremost we apologize for the situation. [redacted] requested validation and it was sent on 8/4/16. In no way, was Esser, James & Associates' efforts to collect this debt meant to intentionally...

annoy or harass [redacted]. We do apologize for any inconvenience [redacted] may have suffered. This matter is closed and [redacted] can rest assured that she will not be contacted by Esser, James and Associates again.