Ethan Allen Global, Inc.

We appreciate the opportunity to address Mr***’s concernsWe are sorry to hear of this unfortunately situationEthan Allen Global advised Mr***, Ethan Allen *** is a privately and independently own design center
under the name ** *** ** *** IncWe also advised Mr***, Ethan Allen Global ships product to the owner’s discretion and we were waiting to hear back from the local principal Mr*** ***
At this time all the product has shipped to *** **The furniture is estimated to be at the local Ethan Allen *** the week of 3/21/
While we are happy to assist with any warranty claim, the decision to accept the cancelation rest solely with the local principal from whom Mr*** purchased from

Dear Ms***,
0pt;" class="MsoNormal">Thank you for the detailsEthan Allen Corporate has contacted *** to have Ms***’s information removed from the mailingThere is a chance she may receive one mailing if it is between cycles, but no other mailing will be received afterwards. We have additionally contacted the local design centers in her area to remove Ms***’s if she was on their mailing list
Best Regards,
*** *** Client Service Representative
Ethan Allen Global Inc

ID# ***
We would like to thank Ms*** for allowing us to address her concerns
Ms*** ***, District Design Manager, has informed us that the issue with Ms***'s fabric on her
sofa in use related and not a quality issueThis fabric is not flawed per the Technician's findingsMs*** advised that someone in blue jeans sat on her sofa causing the denim to transfer onto the fabricThe local Design Center suggests she reach out to ***, who she has a protection plan with and have them clean her sofaIt would be up to *** to determine the resolve
Although we understand Ms*** is disappointed, no further action will be takenI am sorry that we could not offer the resolution she requested and would like to again thank her for contacting us
Regards,
Ms*** ***
Client Services Representative

Complaint: ***
I am rejecting this response because:
The overall process with customer service was extremely difficult and inefficient The representative was rude and inconsiderate In addition to my wasted time dealing with this issue I believe we should pay nothingWe purchased a fabric at extra cost that did not meet our satisfaction We could have resolved this matter soonerThe only reason we agreed to pay half of the amount was to just get this issue resolved The day the replacement couch came I took of work and could have made the money I spent on this replacement fabric It wasted my time and not to mention the fuel cost to EA for having to pick up and deliver the temporary couch twice because the delivery was not handled properlyWe will still be expecting reimbursement for the money we paid for reupholsteryThis was a poorly handled matter and I WILL NEVER RECOMMEND ETHAN ALLEN TO ANYONE WHEN PURCHASING FURNITURE!!
Extremely disappointed,
*** ***

Complaint: ***
I am rejecting this response because: I didn't respond to EA as all past responses were met with the same response that the color was within their accepted level of variance I was NEVER told that I could expect a variance at all and this level is not acceptable to MEI was never allowed even the courtesy to be asked what I thought about the color difference In fact, the color they sent me is much more gold than the one I orderedHad I known there would be such a big difference, I would have not ordered this expensive couch I have ordered leather furniture before and never had this problemOther companies have matched their colors years later.
After your e-mail yesterday, I did send one to ** *** addressing my concerns Thank you for your help in getting them to respond
Sincerely,
*** ***

We appreciate the opportunity to address Ms***’s concerns. We are sorry to hear of this unfortunate situation. I have reviewed
this matter with local management. The design center manager has informed us, Ms*** brought the globe back to the design center and although the globe appeared to be within standards, the design center provided her a new globeThe second globe was picked up on Saturday April 19thMs*** inspected the globe before taking it home and said it was fine. Later that day Ms*** called the design center and said the piece was rusted and crystals were cracked After reviewing Ms***’s photos the design center staff could not see the issues The manager of the design center has advised, they will be offering her to return the chandelier for a full refund
Respectfully,
*** ***
Senior client representative

Complaint: ***
I am rejecting this response because: I HAVE CALLED ETHAN ALLEN, REPEATEDLY, FOR THE LAST MONTHSTHE COMPANY TELLS ME THIS EACH TIME I CALLNOW, I SEE IT IN WRITINGBUT, I AM ASKING MYSELF, WHY SHOULD A STATEMENT IN WRITING BE ANY DIFFERENT THAN ONE (MORE, ACTUALLY) OVER THE PHONE WHEN THE COMPANY TELLS ME THE SAME THING?
Revdex.com, THANK _YOU_ FOR TAKING THE TIME TO DO BUSINESS PROPERLY
WHAT'S THE NEXT STEP? I ASSUME THAT YOU WILL TELL ME TO WAIT FOR ANOTHER MONTHSAT LEAST NOW, WE HAVE A WRITTEN RECORD OF THE COMPANY'S POOR MANAGEMENT OF CATALOG ORDERS/CANCELLATIONS AND A RECORD OF THEIR NON-ENVIRONMENTALLY AWARE ACTIONS
Sincerely,
*** ***

We would like to thank Ms*** for allowing us the opportunity to address her concernsI was advised by Mr*** ***, Regional Operations Manager, a new rug has been ordered per Ms***'s request Mr*** has left several messages for Ms
*** and has not received a return call He can be reached at *** *** *** ***
Regards,
*** ***
*** *** ***
Ethan Allen Global, Inc
*** *** ***
*** *** ***

Thank you for allowing us the opportunity to address *** *** concerns
I have been in contact with Mayra P., Customer Service and Scheduling Manager for the *** ***MsP*** has advised they
have been working with *** *** and when he had inspected the table himself at their *** *** *** on 7/27, the head case goods technician and MsP*** were present*** *** requested he would like the table completely in the Marine Blue with no wood showing through the finishMs.P*** had explained to *** *** that this is wood and it will show through the finish*** *** has since agreed to keep the table he has in his homeThere is a blemish on the table which they have scheduled to pick up his table on 8/for a shop repair and they will be also providing him with a loaner tableBest regards,
Lillian V
Corporate Client Services

-----Original Message----- From: *** *** ***] Sent: Monday, July 25, 11:AM To: *** Subject: Complaint *** Please be advised that I entered the incorrect dates as to when I contacted Ethan
allen's service department regarding my complaintI took delivery of the bed on 2-24-and starting contacting Ethan Allen after this date with service problems Lori Y***
*

Revdex.com Complaint ID ***
margin: 0in 0in 0pt;" class="MsoNormal">
Thank you for your recent correspondence to Mr*** regarding the above complaintWe appreciate the time you have taken to provide us all of the detailsMr*** has reviewed the information and has asked that I respond on his behalf.
A bed, dresser and chest were delivered to the client on November 15, 2012. The client complained of too much distressing on the dresser and bedside chest, however no mention of problems with the bed was ever made.
The items were inspected and it was determined that all distressing was within standards for the finish. As an accommodation, a special request order was placed for a new dresser and bedside chest in the same finish, with no additional distressing. The exchange was completed July 7,
Since then, the Design Center has had no other inquiries from the client, nor do they have any knowledge of her complaints about the yellow spots or chipped pieces of paint. The retailer would be happy to send a technician to inspect her issues
Thank you,
*** ***
Client Services Representative
Corporate Client Services
*** *** *** ***
* *** *** ***
*** ** ***

Thank you for contacting Ethan AllenWe appreciate the opportunity to address *** *** concerns
I have been in contact with local principal, *** *** *** *** states that the
console table was delivered with no problem entering through the doorway or in placing the table in her space
When *** ** asked to return the table, he complied with her request, and, as stated in the terms and conditions of her sale contract, applied the appropriate restock fee
While we understand *** *** disappointment, no further action with be taken, but we again thank you for contacting us

Complaint: ***
I am rejecting this response because: , I have talked to *** *** as well as the office manager at the Ethan Allen store in *** *** *** and sent e-mails to *** including the one I sent to you yesterday They have not responded with a satisfactory solutionI am waiting for a response to yesterday's e-mailThank you for following up
Sincerely,
*** ***

Thank you for forwarding the concerns of *** *** ***.
"">We contacted Regional Management
directly to review her concerns. We have
been advised the District Design Manager contacted Ms*** personally to
apologize for the breakdown in communication.
The technician has been scheduled for June 24th

bold;">Thank you for contacting Ethan AllenWe appreciate the opportunity to address Ms*** concerns
We are happy to forward the information to the previous Principal and ask that she reach out to Ms***. We are happy to assist if a warranty issue exists, but as this is not a warranty issue, the previous Principal needs to resolve itWe do not have contact information to provide to the clientsBest regards,
*** ***
Corporate Client Service
Ethan Allen Global, Inc
*** *** ***
Danbury, CT 06813-203-830-FAX 203-743-

To Whom This May Concern,
Thank you for forwarding this email. This situation has to do with Ethan Allen Global and not the hotel. Attorney *** ***, our lead council, has already handled this situation and the customer set.
I apologize for my delay in getting
back to you. If you need further assistance, please feel free to let me know. Thank you! Best, *** ***, General Manager, Ethan Allen Hotel *** ***

We have thoroughly reviewed this situation. We understand, Lisa *** Tracy *** Renee *** *** Fanning, Pam *** and Lillian *** reviewed and discussed with Ms*** all her
concerns.
After reviewing the technician’s report, as well as the photos she has provided us, we have determined that no quality issues are present with the tablesThe condition of tables is therefore not covered under the Ethan Allen limited warranty
After carefully considering all of the details regarding this situation, although we understand Ms*** is disappointed, a return or repair will not be offered on her tables
I regret that we are not able to assist her any further and we must consider this matter closed
Respectfully
Eddie G***

We would like to thank you for allowing us to address Ms*** concerns.We have reached out to *** ** ***, the *** Design Manager for the *** ***, who has given us further information on Ms*** concerns.Ms*** advises that their customer service
team has been in contact with Ms*** on several occasions, in addition to going out to her homeMs*** has advised that the client has been advised in numerous instances that the Design Center has agreed to replace the mattress under the Terms and Conditions that the client signed upon purchase. The management team has offered this solution to the client several times in order to uphold the warrantyWhile we understand that this decision is not what the client desired, a refund on the mattress set will not be offered.Best regards,*** ***

Complaint: ***
I am rejecting this response because:
I do not agree with your response and unfortunately, I don't consider this matter closed Please be advised that I will be contacting appropriate government agencies to assist in a resolution
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
It is the same unacceptable offer that prompted me to write to the Revdex.com in the first placeEthan Allen has repeatedly failed to take responsibility for this piece of furniture that is causing my husband health problemsThe only acceptable response is to take the furniture back and refund us our moneyAnything short of that fails to resolve the situationThe 15% that Ethan Allen is pledging was already offered to us to pay for a portion of reupholstering the couch, the remainder of which is to be paid by us, plus the cost of the fabricUnder this scenario WE have to pay even more money to fix the problem that their toxic couch is causing usBecause their organization is so confusing and hard to work with it is easy for them to let this issue get pushed around and move onThey have shown no interest in ensuring our customer satisfactionWe are extremely frustrated and totally unsatisfied with Ethan Allen's response to this issueWe have never experienced such a complete failure of customer service of any company with which we have businessThis is the first time I have ever contacted the Revdex.com, and my husband has never done so before, eitherWe feel we cannot silently allow a company to sell a product that causes a health problem then refuse, at the bare minimum, to take it back
Sincerely,
*** ***