Ethan Allen Global, Inc.

We would like to thank you for allowing us the opportunity to address [redacted] concerns.
Our Marketing Specialist has reviewed our records dating back to January 2014 and has verified [redacted]...

[redacted] is on the July 2014 do not mail list. Our catalogs are shipped on a monthly basis therefore it takes 3 or 4 months to process a removal. Since [redacted] was added to the do not mail list in July she will receive one more catalog in September between 9/3 -9/8. No further mailings will be shipped starting October 2014 to honor her request.

Best regards,
[redacted]
Corporate Client Service
ETHAN ALLEN GLOBAL, Inc
[redacted]
[redacted]
[redacted]

Thank you for allowing us the opportunity to respond to [redacted] concerns. 
We have determined that this is an issue with the local principal Robert C[redacted] and is point of sale rather than a warranty issue. From corporate we consider this case to be closed and needs to be handled by the local principal directly. 
After reviewing her concerns with R[redacted] local principal for Ethan Allen in [redacted] we have been advised of the following: [redacted] ordered the Retreat style on her original invoice. This style was displayed on the showroom floor at the time of the order. When the client returned to the Design Center, that style was sold off the floor and the [redacted] style took its place in the showroom to fill the space temporarily. The client may have mistaken the [redacted] for the Retreat that she ordered. We apologize for the confusion but have been advised by [redacted] that the client did in fact ordered the Retreat style.

We would like to thank you
for allowing us to address Ms. [redacted]  concerns.
We have reached out to [redacted], the
regional operations manager for the Northeast region, to discuss the client’s
concerns and experience.
Ms. [redacted] and her
son have both spoken with [redacted], the Managing Director in [redacted],
advising her that she did not like the custom finish that she had ordered on
her furniture.  The son also advised that
the client had filed a chargeback with the credit card company. Upon further
investigation, it appears that the client did file a chargeback and was
refunded $2000 by the credit card company before returning her furniture.
At this time, Ms. [redacted] is being offered a refund of the balance, minus the chargeback, equaling
$1,031.85 upon return of the items she has maintained possession of. Mr.
[redacted] has attempted to reach the client twice, but his calls have not been
returned.
Thank you,
[redacted]
Corporate Client Services Representative
Ethan Allen Global, Inc.

DC:
Complaint: [redacted]
This matter was never resolved because of the inefficiency of the customer service and is still ongoing. This INEFFICIENCY cost EA and me the consumer wasted TIME and MONEY!! We spoke with the manager [redacted] who had PROMISED a replacement couch after removing the defective couch for reupholstering. On July 5th we were expecting that the couch to be reupholstered was to be removed. A "loaner" couch was to replace the couch we PAID IN FULL. THIS DID NOT HAPPEN!! WE have done everything that EA has asked us to do. We are expecting that EA will recognize the significance of this matter and refund us completely the extra amount we were charged for reupholstering.
We have currently paid approximately $175 for the new fabric for reupholstering just to help move this issue along. We do not want store credit I would like a complete refund for the amount that we have paid. Not to mention the fact that we paid an additional amount for a more durable fabric which was not the case. We as a consumer were not satisfied with EA and will further pursue this matter with our local consumer protection agency. I want a complete refund on any extra amount that I pa
Sincerely,
[redacted]

We have reviewed the [redacted]’s response with [redacted],
General Manager of the independently owned Design Center in [redacted].  Mr. [redacted] informed there is no fee to be
collected from Ms. [redacted].  The blinds
were provided at no charge.  Ethan Allen
Corporate considers this matter closed.  Any
further inquires may be addressed with Mr. [redacted].

I appreciate the opportunity to address Ms. [redacted]'s concerns.
I reviewed her concerns with Mr. [redacted], owner of the Ethan Allen Design Center in [redacted]. Mr. Leeds has visited her home on several occasions...

and it has been determined the issue with her sleeper sofa is use related and not a quality defect. While we understand Ms. [redacted] is disappointed, a replacement will not be offered.
Regards,
[redacted]
Client Services Representative
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Thank you for contacting Ethan Allen. We appreciate the opportunity to address Mr. [redacted] concerns.
I have been in contact with [redacted], Regional Client Services Manager for [redacted] [redacted].  Ms. [redacted]...

has advised the Design Center Manager has been in contact with Mr. [redacted] and has offered to work with him towards a resolution.  Ms. [redacted] further advised Mr. [redacted] will be forwar[redacted] photos to her for review.
Best regards,
[redacted]
Corporate
Client Service
ETHAN
ALLEN GLOBAL, Inc
[redacted]

We would like to thank you for allowing us the opportunity to address [redacted]oncerns.
We have been in contact with Crystal [redacted], District Operations Manager for [redacted] Ms. [redacted] has...

advised that the Design Center Manager and the Designer have both reached out to Ms. [redacted] to personally apologize for her disappointing experience. Ms. [redacted] also let me know that the scheduler was in contact with Ms. [redacted] and scheduled delivery for Tuesday, September 20 9/20.  
Best regards,

To begin with, we would like to thank Mr. and Mrs. [redacted] for allowing us to address their concerns.
I have reached out to [redacted], District Design Manager and [redacted], Regional Vice President, to discuss the arrangements to reupholster and provide the [redacted]es with a loaner.  I was advised that they called and spoke to Mrs. [redacted], as Mr. [redacted] was unavailable.  Mrs. [redacted] was reminded of their agreement to a $350.00 cost to her and her husband and that the Design Center was ready to arrange for a loaner while their item was being reupholstered.   Mr. [redacted] was invited to reach out when he is available to review any of the above. 
Respectfully,
[redacted]
Client Services Representative
Corporate Client Services
ETHAN ALLEN GLOBAL, INC.

Complaint: [redacted]
I am rejecting this response because: It is very easy and way too common for these business', which are destined for Bankruptcy at this rate, to blame their poor management practices on someone else. The business in Question is clearly marked Ethan Allen, I do not really care if Mr. [redacted] owns the individual property, the business that I purchased my furniture from is Ethan Allen. The furniture is manufactured by Ethan Allen in a manufacturing facility owned directly by Ethan Allen.
This company has obviously begun serious cost reductions in an effort to stay in business, but the reductions are seriously impacting the consumer, ME!
The response is rejected because Ethan Allen Manufacturing had the furniture and could not or would not tell me when or if the furniture would be delivered. This created a hardship within this household and I spent numerous hours speaking with Corporate Ethan Allen trying to find out how I can convince them that they were mns for pointing the finger at their own store.
 
 I suggest Ethan Allen try again with a response written by someone with a business degree.
Sincerely,
[redacted]

We would like to thank you
for allowing us to address Ms. [redacted] concerns.
We have reached out to [redacted], District
Operations Manager, to discuss the details of the client’s inquiry.
After thorough review
with our technicians, service coordinators and regional management, it was
determined that the slight variation in color is within acceptable variance and
within standards, which allow for up to a 10% variance.
Per Ms. [redacted]
request, she was given [redacted]’s email address to discuss her concerns.  The client has not reached out.
[redacted] has also
responded to both disputes Ms. [redacted] has filed with [redacted]
Thank
you.

Thank you for contacting [redacted]. We appreciate the opportunity to address Ms. [redacted]'s concerns.
We have forwarded this information to the previous Principal and requetsed that she reach out to Ms. [redacted]. We are happy to assist if a warranty issue exists, but as this is not a warranty issue, the issue must be resolved directly between the previous Principal and Ms. [redacted]. We do not have contact information to provide to the clients.

Thank you for allowing me the
opportunity to address Ms. [redacted] concerns.
I have reviewed Ms. [redacted] correspondence with the regional management team
for the Ann Arbor area. I have been in contact with Ms. Monica Lee, Customer
Service Coordinator for the Detroit District, who has advised that the Design
Center manager & the designer went to the home to inspect the items. At
that time, those concerns were addressed and it was determined that the fabric
was correct and the chairs matched the swatch that Ms. [redacted] chose at the
time of sale.
Additionally, Ms. Lee provided photos of the pieces in Ms. [redacted]
possession. The fabric that is applied to Ms. [redacted] items is comparable
and within standard to the swatch at our corporate office.
While we understand that Ms. [redacted] is disappointed, this is not a warranty
or quality issue and the decision of the Design Center and management team is
final. An allowance for reupholstering or a re-order will not be issued.
We thank Ms. [redacted] for sharing her feedback.

We would like to thank Ms. [redacted] for allowing us to address her concerns.
I have reviewed this matter with local management as well as the local principal Ms. [redacted] for Ethan Allen [redacted].  Ms [redacted] has advised, Ms. [redacted] ordered the Gramercy Bed and bedroom furniture.  The headboard came in with elliptical scratches on the front. 
In December a whole new bed was re-ordered.   When the new bed arrived and was delivered to Ms. [redacted] home, she refused the delivery to keep for the new bed and wanted to keep the first bed with the scratches.  She insisted to have Ms. [redacted] sell her the scratched bed at 50% off. 
Ms. [redacted] did not advise Ms. [redacted], she wanted to keep the original bed back in Sept. 2013 or the new bed would never have been re-ordered for her. 
Ms. [redacted] has advised a refund has been issued.   Ms. [redacted] will receive the refund by May 9th, 2014.
[redacted]
Senior Client Service Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for forwarding the concerns of [redacted] and [redacted] with regard to correction of blinds from the [redacted] Service Center. The [redacted] Design Center is Independently owned and operated. We contacted...

Local Management directly regarding the concerns of Mr. and Mrs. [redacted]. We have been advised the [redacted]s picked up their repaired [redacted] blind on Monday May 5, 2014 at the Service Center in [redacted]. There was no charge for the repair.

We would like to thank you for allowing us the opportunity to address Ms. G[redacted]s concerns.
We have reached out to [redacted], Customer Service Manager for the Northeast Region. Ms. [redacted] has...

advised she reached out to Ms[redacted] today to personally apologized for the lack of follow up and she provided updates on her order. Ms. [redacted] advised that she will be following Ms. [redacted] after her delivery on 9/13 and will be the point of contact for Ms. [redacted] going forward and she has also offered Ms. G[redacted] a $500 accommodation off her order, which Ms. [redacted] was very thankful for. Best regards,

mso-bidi-font-weight: bold;">We would like to thank you for allowing us to address Ms. [redacted] concerns.
I recently spoke with Ms [redacted] to address her concerns. I verified
the country of origin for items that she has requested. Ethan Allen owns and operates eight manufacturing
facilities including five manufacturing plants and one sawmill in the United
States plus one plant each in [redacted] and [redacted]. Approximately seventy
percent of its products are made in its North American plants.

We would like to thank you for allowing us the opportunity to address Ms. [redacted]’ concerns.We have reached out to the local Regional and District Managers for their review.  I was advised by Mr. [redacted], Ethan Allen Customer Service Specialist, visited Ms. [redacted]’ home twice to...

take care of both issues.  The first time was for an inspection where it was determined parts were needed for the chair and the table had some use damage in which he offered to take care of as a courtesy.   Ms. [redacted] agreed to let them order the part for the chair, but refused his offer to touch up the table as a courtesy.  After that visit, Ms. [redacted] visited the Ethan Allen Design Center to voice her frustration regarding the table, both the Manager and Mr. [redacted] agreed that they would not be offering Ms. [redacted] a new table.  Mr. [redacted] went back a second time to install the new part as well as touch up the table again as a courtesy and again Ms. [redacted] opted out.  The chair is currently operating within Ethan Allen Standards.  Regards,Ms. [redacted]Client Services RepresentativeClient ServicesETHAN ALLEN GLOBAL, INC.[redacted]
[redacted]
[redacted]
[redacted]   [redacted]
[redacted]

We would again like to thank Ms. [redacted] for allowing us to address her concerns.
I have reviewed this matter again with the local management and was informed there is no fabric flaw. Ms. [redacted] simply needs to contact [redacted] to have her sofa cleaned. This is covered under the protection plan she purchased from us.
It is not Ethan Allen's responsibility to cover dye transfer from clothing to upholstery occur. In no way do we feel she has abused her furniture. It is unfortunate and certainly feel for her frustration. But she should find comfort knowing she purchased the [redacted] protection plan and they will come out and clean her sofa. If they are unable to clean it, they will make a determination of how to proceed. She needs to contact [redacted] as soon as possible.
Regards,
Ms. [redacted]
Client Services Representative
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]