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Ethan Allen Global

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Ethan Allen Global Reviews (48)

Complaint: [redacted] I am rejecting this response because: I want to clarify this situation - I got a refund for a sofa that was defective when it came into my home My credit card company granted a refund when I provided written verification that Ethan Allen has told two different versions of how they worked to resolve my issues with the sofa I notified Ethan Allen to pick up their sofa but they waited eight months and then decided to send me a letter threatening to unlawfully report me to a collection agency, credit bureau and take me to court To read that you allowed me to keep the sofa without making payments implies the opposite of the truth of this situation Instead of trying to go out of your way to avoid the truth, your company should apologize to me for putting me through this situation and thank me for holding on to your sofa beyond the days that I was legally obligated to hold the sofa This is why I only communicate with your company through writing -- You've lost a good customer and don't seem to really care -- you have more customers that walk through your doors based on past reputation BUT I, my family, neighbors and friends now know better Sincerely, [redacted] ***

We would like to thank you for allowing us the opportunity to address [redacted] concerns Our Marketing Specialist has reviewed our records dating back to January and has verified *** [redacted] is on the July do not mail listOur catalogs are shipped on a monthly basis therefore it takes or months to process a removalSince [redacted] was added to the do not mail list in July she will receive one more catalog in September between 9/-9/No further mailings will be shipped starting October to honor her request Best regards, [redacted] Corporate Client Service ETHAN ALLEN GLOBAL, Inc [redacted]

Thank you for forwarding the concerns of [redacted] We contacted Regional Management directly to review her concerns We have been advised the Operations Administrator for [redacted] *** contacted [redacted] personally The Operations Administrator spoke with GE Capital regarding [redacted] 's account and was told the account was under [redacted] ***r with the same address Ethan Allen has on file It was also verified that there wasn't an account under [redacted] 's husband's name, just [redacted] GE Capital also informed in order to make a name change on an account after days an individual would need to send I.D The District Operations Manager additionally advised the designer contacted [redacted] on Monday whom [redacted] informed all was well with the furniture; the frustration was with GECC not being able to change account information over the phone

We would like to thank you for allowing us to address Ms [redacted] concerns We have reached out to [redacted] , the regional operations manager for the Northeast region, to discuss the client’s concerns and experience Ms [redacted] and her son have both spoken with [redacted] , the Managing Director in [redacted] ***, advising her that she did not like the custom finish that she had ordered on her furniture The son also advised that the client had filed a chargeback with the credit card companyUpon further investigation, it appears that the client did file a chargeback and was refunded $by the credit card company before returning her furniture At this time, Ms [redacted] is being offered a refund of the balance, minus the chargeback, equaling $1,upon return of the items she has maintained possession ofMr [redacted] has attempted to reach the client twice, but his calls have not been returned Thank you, [redacted] Corporate Client Services Representative Ethan Allen Global, Inc

We appreciate the opportunity to address [redacted] concerns MrJoe E [redacted] , local principal for Ethan Allen Whippany has advised, The table was delivered on 9-6-On 11-8-the client noticed some scuff marks on the table top and baseThe service technician corrected minor touch up On 3-8-client noticed the bottoms of dining chairs delivered same time as table, had some scuff marks Their service technician repaired the marks and addressed the concerns MrE [redacted] advised these issues were all not quality related but actually used related The Whippany Manor team took care of issues as a good customer relations On 5-9-client noticed additional nicks on side chairs, their service technician again went out and took care of concerns On 8-8-client noticed some unfinished area again on table top and base, once again the Whippany Manor service center sent their technician out to repairNow on January 2016, [redacted] noticed spots have appeared on table top, once again they send their service technician outThe service technician's reported that once again this is used damaged [redacted] asked for the top to be refinished, MrE [redacted] advisedAfter reviewing this customer's lengthy service history and reviewing pictures of the table that their service technician sent after his 8-8-visit, it is quite apparent that all the issues are used related and not quality issues Joe E [redacted] advised he called [redacted] and reviewed with him the concerns on the table and advised they are not able to offer a refinish service on the table top Based on the above, we are not able to offer a warranty serviceRespectfully, Kate V [redacted]

We would like to thank Ms [redacted] for allowing us to address her concerns I have reviewed this matter with local management as well as the local principal Ms [redacted] for Ethan Allen [redacted] Ms [redacted] has advised, Ms [redacted] ordered the Gramercy Bed and bedroom furniture The headboard came in with elliptical scratches on the front In December a whole new bed was re-ordered When the new bed arrived and was delivered to Ms [redacted] home, she refused the delivery to keep for the new bed and wanted to keep the first bed with the scratches She insisted to have Ms [redacted] sell her the scratched bed at 50% off Ms [redacted] did not advise Ms [redacted] , she wanted to keep the original bed back in Septor the new bed would never have been re-ordered for her Ms [redacted] has advised a refund has been issued Ms [redacted] will receive the refund by May 9th, [redacted] Senior Client Service Representative

Thank you for allowing us the opportunity to address Ms [redacted] concerns face="Calibri">I have carefully researched this situation with MrRobert C [redacted] , Local Principal for the [redacted] , ** Design Center We have been advised Ms [redacted] placed an order on July 23rd and both items were received on 8/ They strongly deny making any promises to Ms [redacted] of delivery in a 1-weeks time frameThe furniture was received in approximately weeks from the date of purchase, which is a much shorter time frame than our current delivery time frame of 9-weeks per our websiteMrC [redacted] advised that when Ms [redacted] requested to cancel her order, the items were already shipped from our distribution center and on their way to the [redacted] , [redacted] warehouse MrC [redacted] further advised that the 12/31/date that appears on Ms [redacted] ’s original sales order is a placeholder date used until they get an estimated ship date from the factory after the order is placed and acknowledgedThis is used specifically to avoid giving their customers a delivery date they cannot meet After carefully considering all of the details regarding this situation and per our Terms and Conditions, although we understand Ms [redacted] is disappointed, a refund will not be offeredI am sorry we could not offer the resolution Ms [redacted] requested, and would like to thank you for taking the time to contact us Best regards, Lillian V [redacted] Corporate Client Service ETHAN ALLEN GLOBAL, Inc [redacted] ###-###-#### FAX ###-###-####

Hi [redacted] ***, I had filed Revdex.com Complaint ID [redacted] (against Ethan Allen), and you are the assigned Complaint Consultant Ethan Allen has resolved my complaint to my satisfaction, so please close the complaint I have cc'ed the Ethan Allen representatives to this email Thanks, ***

Complaint: [redacted] I am rejecting this response because: I visited the company's web-site [redacted] ) and today removed my name and address Their on-line form also asked for a code on the magazine My input was accepted I understand about one possible mailer again I apologize for not realizing this process first I like companies that have web-sites EA is a very fine furniture company with a splendid web-site--really! Sincerely, [redacted]

We would like to thank you for allowing us the opportunity to address [redacted] *oncerns We have been in contact with Crystal ***, District Operations Manager for [redacted] Ms [redacted] has advised that the Design Center Manager and the Designer have both reached out to Ms [redacted] to personally apologize for her disappointing experienceMs [redacted] also let me know that the scheduler was in contact with Ms [redacted] and scheduled delivery for Tuesday, September 9/ Best regards,

We would like to thank you for allowing us to address Ms***’s concerns We have reached out to [redacted] , District Operations Manager, to discuss the refund arrangements for her Sage Bell Chandelier Shades While our retail system does not provide support for the refund, Mr [redacted] authorized the refund, as Ms [redacted] requested A refund in the amount of $78.61, which is the full retail amount paid for the Sage Bell Chandelier Shades was processed on 1/9/and a receipt was forwarded to the clientPer Ethan Allen's Terms and Conditions, we must refund against the original method of payment The amount of $has been credited to the *** card provided at point of sale, ending in ***Thank you, [redacted] Ethan Allen Global, Inc

Thank you for sharing the [redacted] 's most recent feedbackWe have contacted [redacted] , General Manager of the [redacted] Design Center for reviewMr [redacted] informed the Service Center for the [redacted] Design Center is located in [redacted] Ms [redacted] was referred to the service center advising they would facilitate a repair, but anything not covered under the warranty would be charged It was determined due to "wear and tear" from years of use the cords failedMr [redacted] noted under the warranty, "The warranty does not apply to conditions caused by wear and tear upon the product." A "newer upgraded cord route system and new cord lock" was included in the restring price of $55, straight labor cost with no upchargeMr [redacted] advised he made an accommodation to repair the blinds at no cost and considers the matter closedBased on the interactions with the service center after the blinds were provided at no cost, a request was made for the [redacted] 's to pursue another [redacted] dealer for future business Thank you in advance for your time and assistance

We would like to thank you for allowing us the opportunity to address [redacted] concerns 'Times New Roman On June 3, I personally spoke with [redacted] regarding removing her name from our mailing I personally removed her name and address from our mailing system Our Marketing specialist has reviewed our records dating back to June and has verified [redacted] ’s information have been removed from our mailing list since June 4th Our catalogues are shipped on a monthly basis and it may take up to months for the catalogues to stop We have also contacted [redacted] once again to make sure [redacted] 's information is not shared again with Ethan Allen Global [redacted] Senior Client Service Representative Ethan Allen Global, Inc

Complaint: [redacted] I am rejecting this response because: [redacted] has misinformed Ethan Allen Corporate First off, when the blind was brought to the service center, we were NOT "informed anything not covered under warranty would be charged." The only conversation that occurred was that the blind was under warranty, the left cord lock failed and caused damage to the cords so the blind no longer goes up and down And a receipt was given to us for the blind with NO information of any possible charges We were told by Ethan Allen that this was a warranty repair Secondly, the blind is only years old not I have other blinds in my house that are years old and still function just fine These blinds are supposed to last a lifetime Just because a blind is years old is no basis for making a determination that it is wear and tear based on its age The company that fixed the blind[redacted] stated that the cord locks were not sufficient for the weight and length of the blind and that [redacted] has had to upgrade the cord locks as they know they are defective [redacted] also confirmed that the cords were damaged by the defective cord lock There was never ANY talk of "wear and tear" This response confirms this to be true as they do acknowledge that the two new upgraded cord locks were installed Thirdly, they still continued to charge us the $and refuse to honor the lifetime warranty [redacted] told us that we have a debit of $on our account and cannot purchase anything from Ethan Allen until that debt is paid Sincerely, [redacted] & [redacted]

RE: [redacted] Ethan Allen's warranty guarantees that Ethan Allen furniture will be free from material defects in workmanship, materials, and construction for the number of years notedThe slip seats on Mr*** [redacted] 's dining chairs are warranted for the first full yearOur warranty is one of the best in our industry and the time frame has been set as our experience has shown that quality issues will show up well during that timeBased on the information we received, Mr [redacted] 's chairs are over years old I have shared Mr [redacted] 's concerns with Mr[redacted] , Local Principal for the [redacted] Design CenterMr [redacted] has advised the client received delivery of their dining chairs in December of The client contacted the design center in October of for service on the slip seats and was informed the slip seats are warranted for the first full year and was provided with the service tech ***'s phone number and that was the last they heard from Mr [redacted] Since no warranty issue exists and after carefully considering all of the details regarding this situation, although we understand Mr [redacted] is disappointed a reorder for replacement slip seats will not be acceptedWe are sorry we could not offer the resolution Mr [redacted] requested, and would like to thank you for taking the time to contact us Respectfully, [redacted] Service ETHAN ALLEN GLOBAL, Inc [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Thank you for allowing us the opportunity to address MsY [redacted] concernsI have been in contact with Steven G [redacted] the District Operations Manager for the [redacted] district It was noted that MsY [redacted] was offered a return for her bed with the option to reselect or exchange it for another item Since the bed was delivered out of standard two times, it was determined that a refund would be processedMrG [redacted] had spoken with the client and explained to her she would be receiving a refund for the bed and a call from the delivery team to schedule a pickup He has notified Debbie in Chadds [redacted] to issue a refund to MsY [redacted] and notify the local delivery team to pick up the bed

Thank you for allowing us the opportunity to address [redacted] We have reviewed this situation with local management and have been advised [redacted] first disputed on 8/13/and lost on 9/15/She stated that the sofa is squeaky, we attempted to contact her in order to send out the technician to inspect the sofa, but [redacted] specifically requested the inspection to be conducted on a Saturday onlyWe were able to accommodate her request however she declined the inspection and requested her sofa to be picked up and refundedIn October 2015, she then again disputed since the dispute reason code was 53-Not as described or defective and according to the bank this is considered unresolved so the bank refunded [redacted] on 10/16/$4,At this point MsDavis has the sofa and we sent her a certified letter in attempt to recollect

Thank you for contacting Ethan AllenWe appreciate the opportunity to address Mr [redacted] concerns I have been in contact with [redacted] ***, Regional Client Services Manager for [redacted] Ms*** has advised the Design Center Manager has been in contact with Mr [redacted] and has offered to work with him towards a resolution Ms*** further advised Mr [redacted] will be forwar [redacted] photos to her for review Best regards, [redacted] Corporate Client Service ETHAN ALLEN GLOBAL, Inc [redacted] [redacted]

We would like to thank you for allowing us to address Ms [redacted] concerns I recently spoke with Ms [redacted] to address her concernsI verified the country of origin for items that she has requestedEthan Allen owns and operates eight manufacturing facilities including five manufacturing plants and one sawmill in the United States plus one plant each in [redacted] and [redacted] Approximately seventy percent of its products are made in its North American plants

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