Thank you for allowing us to address Ms [redacted] 's concerns I have been advised Pamela B***, Vice-President of the [redacted] Region, personally contacted Ms [redacted] and agreed to send a service technician to inspect and make any necessary corrections to Ms [redacted] 's tablesA service visit was completed on November 24th for Ms [redacted] tablesPer the service technician's report, a small repair was made on the chip in the center of sofa tableSurfaces are up to standardsNo defects noted, distressing same as seen on the other groups Since no warranty issue exists and after carefully considering all of the details regarding this situation and per our Terms and Conditions, although we understand Ms [redacted] is disappointed, a refund will not be offeredI am sorry we could not offer the resolution Ms [redacted] requested, and would like to thank you for contacting us Best regards, Lillian V [redacted] Corporate Client Service ETHAN ALLEN GLOBAL, Inc [redacted] ###-###-#### FAX ###-###-####
Thank you for allowing us the opportunity to respond to [redacted] concerns We have determined that this is an issue with the local principal Robert C [redacted] and is point of sale rather than a warranty issueFrom corporate we consider this case to be closed and needs to be handled by the local principal directly After reviewing her concerns with R [redacted] local principal for Ethan Allen in [redacted] we have been advised of the following: [redacted] ordered the Retreat style on her original invoiceThis style was displayed on the showroom floor at the time of the orderWhen the client returned to the Design Center, that style was sold off the floor and the [redacted] style took its place in the showroom to fill the space temporarilyThe client may have mistaken the [redacted] for the Retreat that she orderedWe apologize for the confusion but have been advised by [redacted] that the client did in fact ordered the Retreat style
We regret that Mrs [redacted] is dissatisfied with the final determination regarding her sofaAs originally advised we have revisited her concerns with [redacted] , Regional Operations Manager as well as the Regional VP Kathy Bliss The original offer of 15% back to cover the re-upholstery charge and 40% off of the fabric reselection still applies should she wish to reconsiderWe believe the offer made locally is fair Should Mr & Mrs [redacted] wish to proceed they should contact Mr [redacted] directly at ###-###-####
Thank you for forwarding the concerns of [redacted] and [redacted] with regard to correction of blinds from the [redacted] Service CenterThe [redacted] Design Center is Independently owned and operatedWe contacted Local Management directly regarding the concerns of Mrand Mrs [redacted] We have been advised the [redacted] s picked up their repaired [redacted] blind on Monday May 5, at the Service Center in [redacted] There was no charge for the repair
We would like to thank you for allowing us the opportunity to address Ms [redacted] ’ concerns.We have reached out to the local Regional and District Managers for their review I was advised by Mr [redacted] , Ethan Allen Customer Service Specialist, visited Ms [redacted] ’ home twice to take care of both issues The first time was for an inspection where it was determined parts were needed for the chair and the table had some use damage in which he offered to take care of as a courtesy Ms [redacted] agreed to let them order the part for the chair, but refused his offer to touch up the table as a courtesy After that visit, Ms [redacted] visited the Ethan Allen Design Center to voice her frustration regarding the table, both the Manager and Mr [redacted] agreed that they would not be offering Ms [redacted] a new table Mr [redacted] went back a second time to install the new part as well as touch up the table again as a courtesy and again Ms [redacted] opted out The chair is currently operating within Ethan Allen Standards Regards,Ms [redacted] Client Services RepresentativeClient ServicesETHAN ALLEN GLOBAL, INC[redacted] [redacted]
We would like to thank you for allowing us to address [redacted] concerns We have reached out to [redacted] , Customer Service Manager, to discuss the arrangements for her leather and fabric sofas On February 9th, [redacted] was working with the delivery team to schedule delivery of a loaner leather sofa and delivery of her fabric sofa The loaner was offered at no charge and [redacted] was asked only to pay the balance for the new item delivered [redacted] opted to back out of the agreement, saying they did not wish to pay for the new sofa and choosing instead to wait for both items to arrive and be delivered together [redacted] has been given an accommodation of $for the delay She was offered the opportunity to cancel, but has chosen instead to wait for deliveryThank you, [redacted] Client Services Representative Ethan Allen Global, Inc.%
We would like to thank you for allowing us to address Ms [redacted] concerns We have reached out to [redacted] ***, District Operations Manager, to discuss the details of the client’s inquiry After thorough review with our technicians, service coordinators and regional management, it was determined that the slight variation in color is within acceptable variance and within standards, which allow for up to a 10% variance Per Ms [redacted] request, she was given [redacted] ***’s email address to discuss her concerns The client has not reached out [redacted] has also responded to both disputes Ms [redacted] has filed with [redacted] Thank you
Thank you for allowing me the opportunity to address Ms [redacted] concerns I have reviewed Ms [redacted] correspondence with the regional management team for the Ann Arbor areaI have been in contact with MsMonica Lee, Customer Service Coordinator for the Detroit District, who has advised that the Design Center manager & the designer went to the home to inspect the itemsAt that time, those concerns were addressed and it was determined that the fabric was correct and the chairs matched the swatch that Ms [redacted] chose at the time of sale Additionally, MsLee provided photos of the pieces in Ms [redacted] possessionThe fabric that is applied to Ms [redacted] items is comparable and within standard to the swatch at our corporate office While we understand that Ms [redacted] is disappointed, this is not a warranty or quality issue and the decision of the Design Center and management team is finalAn allowance for reupholstering or a re-order will not be issued We thank Ms [redacted] for sharing her feedback
We would like to thank you for allowing us to address Mr [redacted] concerns We have reached out to [redacted] , Regional Operations Manager, to discuss the refund arrangements for his Entertainment Center While our retail system does not provide support for the refund, Mr [redacted] authorized the refund as Mr [redacted] requestedA refund in the amount of $1910.39, which is the full retail amount paid for the Entertainment Center was processed on 3/23/& cashed on 3/31/Per Ethan Allen's Terms and Conditions, we must refund against the original method of payment Thank you, [redacted] Ethan Allen Corporate Office Client Services Ethan Allen Global Inc [redacted]
DC: Complaint: [redacted] This matter was never resolved because of the inefficiency of the customer service and is still ongoing. This INEFFICIENCY cost EA and me the consumer wasted TIME and MONEY!! We spoke with the manager [redacted] who had PROMISED a replacement couch after removing the defective couch for reupholstering. On July 5th we were expecting that the couch to be reupholstered was to be removed. A "loaner" couch was to replace the couch we PAID IN FULL. THIS DID NOT HAPPEN!! WE have done everything that EA has asked us to do. We are expecting that EA will recognize the significance of this matter and refund us completely the extra amount we were charged for reupholstering. We have currently paid approximately $175 for the new fabric for reupholstering just to help move this issue along. We do not want store credit I would like a complete refund for the amount that we have paid. Not to mention the fact that we paid an additional amount for a more durable fabric which was not the case. We as a consumer were not satisfied with EA and will further pursue this matter with our local consumer protection agency. I want a complete refund on any extra amount that I pa Sincerely, [redacted] ***
To begin with, we would like to thank Mrand Mrs [redacted] for allowing us to address their concerns I have reached out to [redacted] , District Design Manager and [redacted] ***, Regional Vice President, to discuss the arrangements to reupholster and provide the ***es with a loaner I was advised that they called and spoke to Mrs***, as Mr [redacted] was unavailable Mrs [redacted] was reminded of their agreement to a $cost to her and her husband and that the Design Center was ready to arrange for a loaner while their item was being reupholstered Mr [redacted] was invited to reach out when he is available to review any of the above Respectfully, [redacted] Client Services Representative Corporate Client Services ETHAN ALLEN GLOBAL, INC
Thank you for contacting [redacted] ***We appreciate the opportunity to address Ms [redacted] 's concerns We have forwarded this information to the previous Principal and requetsed that she reach out to Ms [redacted] We are happy to assist if a warranty issue exists, but as this is not a warranty issue, the issue must be resolved directly between the previous Principal and Ms [redacted] We do not have contact information to provide to the clients
Ethan Allen's warranty guarantees that Ethan Allen furniture will be free from material defects in workmanship, materials, and construction for the number of years notedThe fabric on Ms [redacted] chair is warranted for full yearOur warranty is one of the best in our industry and the time frame has been set as our experience has shown that quality issues will show up well during that timeBased on the information we received, Ms [redacted] 's fabric is over years old I have been in contact with [redacted] , District Operations Manager for the [redacted] areaMr [redacted] has advised based on the technician's evaluation report and photos it was determined the fabric had usage wear and confirmed no warranty issues were foundOn April, 8th MrMoreria was in contact with Ms [redacted] and offered to order a replacement casing and request a dye lot match at their cost because we value Ms [redacted] as an Ethan Allen customer Since no warranty issue exists and after carefully considering all of the details regarding this situation, although we understand Ms [redacted] is disappointed no reupholstery will be offeredI am sorry we could not offer the resolution Ms [redacted] requested, and would like to thank you for taking the time to contact us Respectfully, [redacted] Corporate Client Service [redacted]
Thank you for allowing us the opportunity to address Mr [redacted] concerns At Ethan Allen, our goal is always to ship products as soon as is possible I would like to extent my apology on behalf of Ethan Allen for the delays in shipping Mr [redacted] ’s reclinerI have shared your feedback with the Vice President at our manufacturing facility and we were able to identify an opportunity for improvement within their operation so a similar situation does not occur in the future and were able to identify an opportunity for improvement within their operation so a similar situation does not occur in the future I have also shared Mr [redacted] ’s comments with the local principal Mr [redacted] for Ethan Allen [redacted] Mr [redacted] has advised he is not able to offer Mr [redacted] the incliner at a 50% discount After careful consideration, although we understand Mr [redacted] is unhappy, we are unable to accommodate his request Respectfully, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Thank you for allowing us the opportunity to address Ms [redacted] ’s concerns.I have reviewed Ms [redacted] ’s concerns with the regional management team in the area, who has advised that Ms [redacted] was charged for a delivery in addition to a hoistCrystal P***, District Operations Manager, has advised that the following information was provided to Ms [redacted] :The way the delivery/hoist fee worked is this:$for the hoist of the bar (we do not normally hoist items that are not ours)$delivery fee for all items (standard fee)$fee for the hoist of the sofa.For a total of $329.On 4/7/15, EA refunded Ms [redacted] ’s EA card $for over payment.On 9/8/15, EA refunded Ms [redacted] ’s EA card $for over payment.Ms [redacted] paid $as a totalMsP [redacted] advised there was a difference of $90, which was refunded to Ms [redacted] on 11/17/2015.MsP [redacted] has also provided this information to Ms [redacted] via e-mail dated 11/17/2015.Based on the information provided, it appears that Ms [redacted] received the remaining refund that was due to her, in the amount of $Best regards,Sarah
We would like to thank you for allowing us the opportunity to address MsG***s concerns We have reached out to [redacted] , Customer Service Manager for the Northeast RegionMs [redacted] has advised she reached out to Ms [redacted] today to personally apologized for the lack of follow up and she provided updates on her orderMs [redacted] advised that she will be following Ms [redacted] after her delivery on 9/and will be the point of contact for Ms [redacted] going forward and she has also offered MsG [redacted] a $accommodation off her order, which Ms [redacted] was very thankful forBest regards,
Complaint: [redacted] I am rejecting this response because: It is very easy and way too common for these business', which are destined for Bankruptcy at this rate, to blame their poor management practices on someone elseThe business in Question is clearly marked Ethan Allen, I do not really care if Mr [redacted] owns the individual property, the business that I purchased my furniture from is Ethan AllenThe furniture is manufactured by Ethan Allen in a manufacturing facility owned directly by Ethan Allen This company has obviously begun serious cost reductions in an effort to stay in business, but the reductions are seriously impacting the consumer, ME! The response is rejected because Ethan Allen Manufacturing had the furniture and could not or would not tell me when or if the furniture would be deliveredThis created a hardship within this household and I spent numerous hours speaking with Corporate Ethan Allen trying to find out how I can convince them that they were mns for pointing the finger at their own store I suggest Ethan Allen try again with a response written by someone with a business degree Sincerely, [redacted] ***
I appreciate the opportunity to address Ms [redacted] 's concerns I reviewed her concerns with Mr [redacted] ***, owner of the Ethan Allen Design Center in [redacted] **MrLeeds has visited her home on several occasions and it has been determined the issue with her sleeper sofa is use related and not a quality defectWhile we understand Ms [redacted] is disappointed, a replacement will not be offered Regards, [redacted] Client Services Representative [redacted]
Complaint: [redacted] I am rejecting this response because: Due to the many reasons I have stated in prior responses that have not been addresses I am rejecting the replacement offerI am asking for a refund of this mattress and box spring Sincerely, [redacted]
Thank you for allowing us to address Ms [redacted] 's concerns I have been advised Pamela B***, Vice-President of the [redacted] Region, personally contacted Ms [redacted] and agreed to send a service technician to inspect and make any necessary corrections to Ms [redacted] 's tablesA service visit was completed on November 24th for Ms [redacted] tablesPer the service technician's report, a small repair was made on the chip in the center of sofa tableSurfaces are up to standardsNo defects noted, distressing same as seen on the other groups Since no warranty issue exists and after carefully considering all of the details regarding this situation and per our Terms and Conditions, although we understand Ms [redacted] is disappointed, a refund will not be offeredI am sorry we could not offer the resolution Ms [redacted] requested, and would like to thank you for contacting us Best regards, Lillian V [redacted] Corporate Client Service ETHAN ALLEN GLOBAL, Inc [redacted] ###-###-#### FAX ###-###-####
Thank you for allowing us the opportunity to respond to [redacted] concerns We have determined that this is an issue with the local principal Robert C [redacted] and is point of sale rather than a warranty issueFrom corporate we consider this case to be closed and needs to be handled by the local principal directly After reviewing her concerns with R [redacted] local principal for Ethan Allen in [redacted] we have been advised of the following: [redacted] ordered the Retreat style on her original invoiceThis style was displayed on the showroom floor at the time of the orderWhen the client returned to the Design Center, that style was sold off the floor and the [redacted] style took its place in the showroom to fill the space temporarilyThe client may have mistaken the [redacted] for the Retreat that she orderedWe apologize for the confusion but have been advised by [redacted] that the client did in fact ordered the Retreat style
We regret that Mrs [redacted] is dissatisfied with the final determination regarding her sofaAs originally advised we have revisited her concerns with [redacted] , Regional Operations Manager as well as the Regional VP Kathy Bliss The original offer of 15% back to cover the re-upholstery charge and 40% off of the fabric reselection still applies should she wish to reconsiderWe believe the offer made locally is fair Should Mr & Mrs [redacted] wish to proceed they should contact Mr [redacted] directly at ###-###-####
Thank you for forwarding the concerns of [redacted] and [redacted] with regard to correction of blinds from the [redacted] Service CenterThe [redacted] Design Center is Independently owned and operatedWe contacted Local Management directly regarding the concerns of Mrand Mrs [redacted] We have been advised the [redacted] s picked up their repaired [redacted] blind on Monday May 5, at the Service Center in [redacted] There was no charge for the repair
We would like to thank you for allowing us the opportunity to address Ms [redacted] ’ concerns.We have reached out to the local Regional and District Managers for their review I was advised by Mr [redacted] , Ethan Allen Customer Service Specialist, visited Ms [redacted] ’ home twice to take care of both issues The first time was for an inspection where it was determined parts were needed for the chair and the table had some use damage in which he offered to take care of as a courtesy Ms [redacted] agreed to let them order the part for the chair, but refused his offer to touch up the table as a courtesy After that visit, Ms [redacted] visited the Ethan Allen Design Center to voice her frustration regarding the table, both the Manager and Mr [redacted] agreed that they would not be offering Ms [redacted] a new table Mr [redacted] went back a second time to install the new part as well as touch up the table again as a courtesy and again Ms [redacted] opted out The chair is currently operating within Ethan Allen Standards Regards,Ms [redacted] Client Services RepresentativeClient ServicesETHAN ALLEN GLOBAL, INC[redacted] [redacted]
We would like to thank you for allowing us to address [redacted] concerns We have reached out to [redacted] , Customer Service Manager, to discuss the arrangements for her leather and fabric sofas On February 9th, [redacted] was working with the delivery team to schedule delivery of a loaner leather sofa and delivery of her fabric sofa The loaner was offered at no charge and [redacted] was asked only to pay the balance for the new item delivered [redacted] opted to back out of the agreement, saying they did not wish to pay for the new sofa and choosing instead to wait for both items to arrive and be delivered together [redacted] has been given an accommodation of $for the delay She was offered the opportunity to cancel, but has chosen instead to wait for deliveryThank you, [redacted] Client Services Representative Ethan Allen Global, Inc.%
We would like to thank you for allowing us to address Ms [redacted] concerns We have reached out to [redacted] ***, District Operations Manager, to discuss the details of the client’s inquiry After thorough review with our technicians, service coordinators and regional management, it was determined that the slight variation in color is within acceptable variance and within standards, which allow for up to a 10% variance Per Ms [redacted] request, she was given [redacted] ***’s email address to discuss her concerns The client has not reached out [redacted] has also responded to both disputes Ms [redacted] has filed with [redacted] Thank you
Thank you for allowing me the opportunity to address Ms [redacted] concerns I have reviewed Ms [redacted] correspondence with the regional management team for the Ann Arbor areaI have been in contact with MsMonica Lee, Customer Service Coordinator for the Detroit District, who has advised that the Design Center manager & the designer went to the home to inspect the itemsAt that time, those concerns were addressed and it was determined that the fabric was correct and the chairs matched the swatch that Ms [redacted] chose at the time of sale Additionally, MsLee provided photos of the pieces in Ms [redacted] possessionThe fabric that is applied to Ms [redacted] items is comparable and within standard to the swatch at our corporate office While we understand that Ms [redacted] is disappointed, this is not a warranty or quality issue and the decision of the Design Center and management team is finalAn allowance for reupholstering or a re-order will not be issued We thank Ms [redacted] for sharing her feedback
We would like to thank you for allowing us to address Mr [redacted] concerns We have reached out to [redacted] , Regional Operations Manager, to discuss the refund arrangements for his Entertainment Center While our retail system does not provide support for the refund, Mr [redacted] authorized the refund as Mr [redacted] requestedA refund in the amount of $1910.39, which is the full retail amount paid for the Entertainment Center was processed on 3/23/& cashed on 3/31/Per Ethan Allen's Terms and Conditions, we must refund against the original method of payment Thank you, [redacted] Ethan Allen Corporate Office Client Services Ethan Allen Global Inc [redacted]
DC: Complaint: [redacted] This matter was never resolved because of the inefficiency of the customer service and is still ongoing. This INEFFICIENCY cost EA and me the consumer wasted TIME and MONEY!! We spoke with the manager [redacted] who had PROMISED a replacement couch after removing the defective couch for reupholstering. On July 5th we were expecting that the couch to be reupholstered was to be removed. A "loaner" couch was to replace the couch we PAID IN FULL. THIS DID NOT HAPPEN!! WE have done everything that EA has asked us to do. We are expecting that EA will recognize the significance of this matter and refund us completely the extra amount we were charged for reupholstering. We have currently paid approximately $175 for the new fabric for reupholstering just to help move this issue along. We do not want store credit I would like a complete refund for the amount that we have paid. Not to mention the fact that we paid an additional amount for a more durable fabric which was not the case. We as a consumer were not satisfied with EA and will further pursue this matter with our local consumer protection agency. I want a complete refund on any extra amount that I pa Sincerely, [redacted] ***
To begin with, we would like to thank Mrand Mrs [redacted] for allowing us to address their concerns I have reached out to [redacted] , District Design Manager and [redacted] ***, Regional Vice President, to discuss the arrangements to reupholster and provide the ***es with a loaner I was advised that they called and spoke to Mrs***, as Mr [redacted] was unavailable Mrs [redacted] was reminded of their agreement to a $cost to her and her husband and that the Design Center was ready to arrange for a loaner while their item was being reupholstered Mr [redacted] was invited to reach out when he is available to review any of the above Respectfully, [redacted] Client Services Representative Corporate Client Services ETHAN ALLEN GLOBAL, INC
Thank you for contacting [redacted] ***We appreciate the opportunity to address Ms [redacted] 's concerns We have forwarded this information to the previous Principal and requetsed that she reach out to Ms [redacted] We are happy to assist if a warranty issue exists, but as this is not a warranty issue, the issue must be resolved directly between the previous Principal and Ms [redacted] We do not have contact information to provide to the clients
Ethan Allen's warranty guarantees that Ethan Allen furniture will be free from material defects in workmanship, materials, and construction for the number of years notedThe fabric on Ms [redacted] chair is warranted for full yearOur warranty is one of the best in our industry and the time frame has been set as our experience has shown that quality issues will show up well during that timeBased on the information we received, Ms [redacted] 's fabric is over years old I have been in contact with [redacted] , District Operations Manager for the [redacted] areaMr [redacted] has advised based on the technician's evaluation report and photos it was determined the fabric had usage wear and confirmed no warranty issues were foundOn April, 8th MrMoreria was in contact with Ms [redacted] and offered to order a replacement casing and request a dye lot match at their cost because we value Ms [redacted] as an Ethan Allen customer Since no warranty issue exists and after carefully considering all of the details regarding this situation, although we understand Ms [redacted] is disappointed no reupholstery will be offeredI am sorry we could not offer the resolution Ms [redacted] requested, and would like to thank you for taking the time to contact us Respectfully, [redacted] Corporate Client Service [redacted]
Thank you for allowing us the opportunity to address Mr [redacted] concerns At Ethan Allen, our goal is always to ship products as soon as is possible I would like to extent my apology on behalf of Ethan Allen for the delays in shipping Mr [redacted] ’s reclinerI have shared your feedback with the Vice President at our manufacturing facility and we were able to identify an opportunity for improvement within their operation so a similar situation does not occur in the future and were able to identify an opportunity for improvement within their operation so a similar situation does not occur in the future I have also shared Mr [redacted] ’s comments with the local principal Mr [redacted] for Ethan Allen [redacted] Mr [redacted] has advised he is not able to offer Mr [redacted] the incliner at a 50% discount After careful consideration, although we understand Mr [redacted] is unhappy, we are unable to accommodate his request Respectfully, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Thank you for allowing us the opportunity to address Ms [redacted] ’s concerns.I have reviewed Ms [redacted] ’s concerns with the regional management team in the area, who has advised that Ms [redacted] was charged for a delivery in addition to a hoistCrystal P***, District Operations Manager, has advised that the following information was provided to Ms [redacted] :The way the delivery/hoist fee worked is this:$for the hoist of the bar (we do not normally hoist items that are not ours)$delivery fee for all items (standard fee)$fee for the hoist of the sofa.For a total of $329.On 4/7/15, EA refunded Ms [redacted] ’s EA card $for over payment.On 9/8/15, EA refunded Ms [redacted] ’s EA card $for over payment.Ms [redacted] paid $as a totalMsP [redacted] advised there was a difference of $90, which was refunded to Ms [redacted] on 11/17/2015.MsP [redacted] has also provided this information to Ms [redacted] via e-mail dated 11/17/2015.Based on the information provided, it appears that Ms [redacted] received the remaining refund that was due to her, in the amount of $Best regards,Sarah
We would like to thank you for allowing us the opportunity to address MsG***s concerns We have reached out to [redacted] , Customer Service Manager for the Northeast RegionMs [redacted] has advised she reached out to Ms [redacted] today to personally apologized for the lack of follow up and she provided updates on her orderMs [redacted] advised that she will be following Ms [redacted] after her delivery on 9/and will be the point of contact for Ms [redacted] going forward and she has also offered MsG [redacted] a $accommodation off her order, which Ms [redacted] was very thankful forBest regards,
Complaint: [redacted] I am rejecting this response because: It is very easy and way too common for these business', which are destined for Bankruptcy at this rate, to blame their poor management practices on someone elseThe business in Question is clearly marked Ethan Allen, I do not really care if Mr [redacted] owns the individual property, the business that I purchased my furniture from is Ethan AllenThe furniture is manufactured by Ethan Allen in a manufacturing facility owned directly by Ethan Allen This company has obviously begun serious cost reductions in an effort to stay in business, but the reductions are seriously impacting the consumer, ME! The response is rejected because Ethan Allen Manufacturing had the furniture and could not or would not tell me when or if the furniture would be deliveredThis created a hardship within this household and I spent numerous hours speaking with Corporate Ethan Allen trying to find out how I can convince them that they were m
ns for pointing the finger at their own store I suggest Ethan Allen try again with a response written by someone with a business degree Sincerely, [redacted] ***
I appreciate the opportunity to address Ms [redacted] 's concerns I reviewed her concerns with Mr [redacted] ***, owner of the Ethan Allen Design Center in [redacted] **MrLeeds has visited her home on several occasions and it has been determined the issue with her sleeper sofa is use related and not a quality defectWhile we understand Ms [redacted] is disappointed, a replacement will not be offered Regards, [redacted] Client Services Representative [redacted]
Complaint: [redacted] I am rejecting this response because: Due to the many reasons I have stated in prior responses that have not been addresses I am rejecting the replacement offerI am asking for a refund of this mattress and box spring Sincerely, [redacted]