Ethical Electric, Inc.

Review: I switched over to Ethical electric under the sales pitch that my electric bill would drop if I used Ethical electric to provide power instead of [redacted] Power. After determining that my bill did not decrease I asked to be switched back to my original electrical provider, [redacted] power in February of 2014. They gave me a cancelation number and said it would take 4-6 weeks. By August of 2014 they still have not done it. I called them again on August 20 and they said they were sorry for the delay and gave me a new cancellation number and said that it would be done right away. We just received our new bill on September 28th. They still have not switched.Desired Settlement: Please contact them and explain they cannot do business like this. Their name should be changed to UNETHICAL ELECTRIC.

Business

Response:

[redacted] contacted the Revdex.com alleging there was a delay in cancelling his account with Ethical Electric. Upon receipt of [redacted]'s complaint, a supervisor researched the customer's account to determine whether [redacted]'s account had been canceled according to his request. Upon review of his account, it was determined a processing error had occurred which caused a delay in [redacted]'s account being canceled. As such, Ethical Electric has issued [redacted] a credit for all bills issued after the date the customer requested their account be canceled. On October 9, 2014 a supervisor spoke with [redacted], explained the delay in the cancellation of the customer's account, and provided the credit information. We believe [redacted] is satisfied with the resolution.