Ethiopian Airlines Reviews (23)
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Ethiopian Airlines Rating
Description: AIRLINES
Address: 336 East 45th Street 3rd Floor, New York, New York, United States, 10017-3400
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Review: I purchased a one way iad to add ticket scheduled for 10:15 am on november 30, 2013. We arrived at their counter at 9:00 am but they refused to check us in stating we have too many bags which we planned to pay for all the 9 bags we brought. They continued to check in other people with multiple bags checked in. This would have been ok if they rescheduled us the next day for free since they did not disclose any information on the itenerary about time requirements. Instead they wanted to charge us an extra $200.00 for rescheduling. Their customer service number: [redacted] is a joke because they never pick up. Its like they think all customers are ignorant.Desired Settlement: I will need a refund for the $200 I paid for reschduling since they have no mention of the required arrival time at the airport anywhre on the itenerary. Moreover, I want an appology for the unprofessional attitude shown by an airline employee called Rahel.
Business
Response:
04 December 2013
Dear [redacted]:
We received the letter under ID# [redacted].
The airline advises all passengers to check in 3 hours before departure. Our check in gate opens at 6:00am. Passenger purchased ticket online and our online system clearly indicate the checking time for all our flights. The minimum check in time for our international flight is 2 hours before departure. The check- in gate will be closed 1 hour before the flight.
In addition, the fare passenger purchased was striated with any date change penalty of USD 200.00. This is also indicated on our web site at www.ethiopianairlines.com.
The number passenger trying to reach is not correct. Our 24/7 call center number is [redacted].
If you have any question, please do not hesitate to contact me.
Sincerely Yours,
Review: I requested to upgrade my ticket from coach to business class on a flight from DC to Nigeria because I wasn't feeling fine. I asked the agent how much it would cost, he said $1540 because I had my duaghter. I paid the amount and when we got to Ethiopia which was the end of the first leg of the journey, I wasn't allowed to use the business lounge because they said I wasn't flying business class. I showed my boarding pass to the agent and she said I had to pay additional $400 to fly business class to Nigeria. I told her she was mistaking because I already paid about $1500 to upgrade my tickets to business class in DC. She said the only person who could authorize the flight was her supervisor. I waited for over 2 hours and she kept telling me that her supervisor was on his way. Then it was time to board and they escorted me to the boarding area and told me that it's either I paid additional $400 or flew coach class. The supervisor then said he was sorry that I was tricked. After I returned home, someone from Ethiopia airlines contacted me to find out what happened because I asked my credit card company to look into. I explained what happened and he apologized, said he would take care of it and asked that I send him an email explaining what I just told him. I sent the email and his response was completely different from the conversation we had. He stated that it was Ethiopian airline's policy to only upgrade flight per leg of the journey. But I wasn't told this at the time of my upgrade. If this was an online purchase, then I'll say maybe I neglected to read the fine prints. But this was in person at the airport counter with the agent.Desired Settlement: Since I wasn't allowed to fly business class for the entire flight, I want Ethiopian airlines to refund the $1500 I paid. They should have informed me of their policy before I purchased the ticket not after I had purchased the ticket and tried to board the flight for the second leg of my journey or after I asked my credit card company to stop the payment. I can't put money on the embarrassement I got at Ethiopian airline's business lounge when I tried to use it. I had people looking at me like I
Business
Response:
24 February 2014Dear [redacted] Home:We received the letter under ID# [redacted],Please send us the ticket number or date of travel of passenger to investigate and give you a conclusive reply. If you have any question, please do not hesitate to contact me.Sincerely Yours,
Consumer
Response:
Dar es Salaam
18.2.2019
ETHIOPIAN AIRLINES
REF. DENIAL OF MY RIGHT TO TRAVEL BY ETHIOPIAN AIRLINES
My name is Daniel John Seni, a Tanzanian who has been studying in Korea for three years. On November 11, 2018, I traveled from Korea (Incheon airport) to Dar es Salaam for a two-month vacation. I had a two-way ticket, and my return ticket showed I had to return on 7 February 2019 from Dar es Salaam to Korea to attend my graduation ceremony which was going to be held on 12 of February 2019.
Without any delay, on February 7, 2019, as usual, I went to Julius Kambarage Nyerere airport (without worrying because I had been returning to all my holidays in Tanzania). When I arrived at the travel document checkpoint, your company inspector told me that my travel documents are not yet complete. For his explanation, he was asking for a visa in my passport. But I told him that it was impossible to get a visa stamp from the Korean embassy in Tanzania because I have a residence permit in Korea until 30 March 2019, then I showed him documents from Korea. However, the inspector did not believe my documents and sent them to the station manager. There wasn’t any problem because having doubts with the documents is fine but the problem is failing to confirm whether those documents are valid or not. So I waited for an answer from the station manager.
Over time the inspector returned with information that the station manager has said you “cannot travel because your documents are incomplete”. Upon hearing the information I asked this officer to help me meet the station manager so that I can explain. I met the station manager who totally refused to receive my documents and told me to go to Korea's embassy to confirm the documents.
I asked myself a lot of questions, how does the airline fail to have direct contact with the embassy to confirm the travel documents of their customers? How can they fail to prove whether the documents are valid or invalid? And why do they not know Korea's procedures that if a person is living in Korea, there is no need is a new stamp on the passport but only walk with a permit? Although I asked myself such questions, I obeyed her words of going to the Korean embassy.
On February 8, 2019, I went to the Korean Embassy in Dar es Salaam where they affirmed that the documents I had was valid and they wrote a confirmation letter. However, when I returned these documents to your Dar es Salaam office located at T.D.F.L Building, Street, I met a woman who refused the day before, at the Julius Nyerere International airport, she refused again, and one of the main officer that office affirmed the refusal. I still kept telling them that I live in Korea and the permits I have is valid. But they refused to receive.
I could not find out why they stopped me from boarding. I realized that the problem is not the Korean Embassy in Dar es Salaam or the Korean Immigration or the Tanzanian government but the Ethiopian Airlines. I was wandering why they denied my right to travel while I paid for everything.
Since I was supposed to be in Korea on 12th February 2019, and after the lack of support from the Ethiopian Airlines officers, I decided to change the airline and cut another ticket from the Qatar Airways company who received my documents without any doubt, confirming that the documents were valid. So I traveled on 10 February 2019 and attended my graduation.
At present, I have fresh evidence that the failure of the Ethiopian Airlines officers to know the procedures of other nations, has caused me a lot of trouble. My evidence is becoming more powerful considering that I have traveled with Qatar Airways and have safely arrived and entered Korea without any problem.
Now then, this event has been a shame to me and frustrated, causing great discomfort for me and for those who had to take care of my life in Korea. Due to this discomfort, I had to cancel many arrangements and engagements with people, something I cannot pay.
Now then due to this discomfort and shame, I ask your company to do the following to me-
a) Please write an apology letter to me and publish it on media.
b) Give reimbursement for incurred inconveniences.
So I would like you to recognize that I have used the most common procedure recommended by the TCCAA advisory board, so I believe that my grievance and complaint will be deciphered as soon as possible.
I believe that as a customer, I have the right to get the veracious compensation for the consequences. I still believe that Ethiopian Airlines is the best airlines in Africa.
I want to hear from you.
Daniel John Seni
+255769080629
[email protected].