Etrailer.com

Thanks for your recent order from us The thule replacement parts are all sold individually Our description lists the item our customer wants is sold separately We agreed to ship the $item for free as a courtesy

Your tires and wheel shipped yesterday shortly after speaking with us We also removed the lug nuts from your order and a credit for $was issued yesterday as well Your order is scheduled for delivery on 7-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
After speaking on the phone with multiple people who were all very rude, I was told this is my problem, and I have to deal with itI was forced to paid someone to attach the trailer hitch because of thisThe overall interaction with this company has been disappointing and has left a bad taste in my mouth. I had given them multiple opportunities to make it right, and at every point I was spoken to disrespectfully, and dismissed
Sincerely,
*** ***

Thanks for your recent order from us. When the product comes back to us in an unused condition, a credit for $will be issued

Thanks for your recent order from us. We reshipped the missing item on 4-18-and it was delivered to you on 4-21-under tracking number ***

Complaint: ***
I am rejecting this response because: I have already received the
label and shipped it backThe business in turn has gotten it back about days agoI have Not received a refund as of 4/19/and im not going to say im ok with the response until I have received my refundI was told days ago I would get a refund once the product was checked in
Sincerely,
*** ***

Thanks for your recent order with etrailer.com If you would like to return the item, we will credit the shipping amount as well We are not affiliated with U-Haul and look to the manufacturer of the product for fit guidance We would be happy to accept the un-used product back for
a full credit

After Calling the company to try and reach a resolution, the customer service member was extremely rude while speaking to meI then asked to speak to a manager who proceeded to tell me the issue was not their problem and they would do nothing to try and reach a resolutionIt was not until I filed a Revdex.com complaint they did anythingThis of course was too late because I had already paid someone to resolve the issueI have already paid someone else to have my resolution fixed, I do not however want my claim closedThe company was extremely rude on the phone and very difficultThey would wait at least hours if not more to respond to my emails, and every time they would end up sending the same responseThey waited to send me a return label until I had already paid someone to install the hitch that was advertised to be able to be installed without drilling or weldingThey have poor business ethics, and etiquette

Thanks for your recent order from us We have worked with our customer directly and believe we have adequately resolved his concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: It misses the point of the complaint, that at the INITIAL point of sale "add to cart", the fact that an additional cent screw is required for the part to be usable is NOT at all mentioned One would have to scroll all the way down to the very end of the listing (much further down) to see a notation (next to another "add to cart" tab) that an additional cent screw is required The company encourages clients, by the layout of its page and the location of the first (and only visible at that point) "add to cart" notation, to purchase an incomplete product When (and IF) a client notices the discrepancy, company then charges another full shipping fee, refusing to join the two "orders" despite an immediate call to customer service The additional shipping fee is 900% of the 2nd item's cost (Company is apparently notorious for deceptive shipping practices) Company response is disingenuous at best and not acceptable.Sincerely,*** ***

Initial Business Response /* (1000, 7, 2015/06/24) */
Hi ***,
Under the hitch covers nationwide limited warranty, you can return defective merchandise to us using the attached labelwe will waive the label costupon return, we will replace the product for youNot using the product in
adverse weather conditions/high pressure car wash was a recommendation
http://www.etrailer.com/rts/XX-XXXXXX-X
etrailer.com
RGA TXXX-XXXX-XXXXB
*** *** *** A
*** MO XXXXX
Upon receipt of your items they will be repaired or replaced under the terms of the warranty
etrailer will cover the costs to re-ship the product to you
If you would not like the product reshipped, we will apply a gift card toward a future purchase

Thanks for your recent order from etrailer.com. The rebate promo is sponsored by Air Lift. I've attached a copy for your review. In order to receive a $ rebate you need to purchase a on board compressor ( WirelessAir, SmartAIR II, WirelessONE, or LoadController
). In order to receive a $rebate, you would need to order one of the above, in addition to an air spring kit. You only purchased an air spring kit from etrailer. If you would like to order an on-board compressor ( WirelessAir, SmartAIR II, WirelessONE, or LoadController ) you would qualify for a $rebate!

hanks for your recent order from etrailer.com. A full credit was issued to your account for the returned product. We credited the full price of the bumper hitch $59.95, the bike rack $and the shipping charges of $for a total of $

Thanks for your recent order from etrailer.com. I'm sorry to hear you ordered the incorrect items. When items are returned using our label, the customer is responsible for the shipping charges if the return is not our error. The items ordered were shipped correctly and they did not
meet your needs. I'll enclose the returns portions that explains the shipping responsibility. RefundsPlease allow business days from the date we receive your shipment for the processing of your shipment and the credit back to your account that was used for the original purchaseActual shipping and handling charges will be deducted from the product credit unless the return is a result of our errorOnce completed the return will show as part of your order history which can be viewed here

Complaint: ***
I am rejecting this response because: Thank you for responding, when I purchased this it was on back order you saidI trusted youIt took weeks, and this is the condition I received it in rusted and damagedThe box was falling apart when I received itI was disappointed and had waited weeks for something that you sent negligently ! would like a replacment of what I ordered in new conditionI have to pay money to package this up...and time and I am very busy...if you refund me half the amount I will just use the item until I have to purchase another based on the damageI think that is fair since I already have this heavy cargo carrier...I believe that is more then fair..it not being my responsibility for the items condition and problems it cause me as a customer ...
Sincerely,
*** ***

Thanks for your recent order from us I'll send a pre-paid return label When the product is returned, you will receive a full credit The label and instructions for returning the product will arrive early next week

Thanks for your recent order from etrailer We have worked to address the customers concerns regarding his order

Thanks for your recent order from etrailer.com. Our records indicated this issue has been resolved. If you need further assistance, or would like to return the unused item for a full credit, please let us know