Etrailer.com

Initial Business Response /* (1000, 7, 2015/06/08) */
A credit was issued for both harnesses

Thanks for your recent order from etrailer.com If you are not satisfied with our options for resolution and the credit offered, we will also send you a pre-paid ups label to return the product for a full credit You will need to package the itme as best you can for UPS The
pre-paid UPS label will come to your email address

Hello Mr ***, The original order was placed online We've reviewed the original order form and the part you ordered was *** which is designed for a Ford Truck You can view your order confirmation you received seconds after you submitted the order online I show the
email address you provided when placing the order online was ***@gmail.com It looks like we shipped the part you ordered I see you re-ordered the correct part over the phone As a courtesy, we will credit the $shipping

Mr*** ordered coupler locks. Our website had a price online that was unintentional. We corrected the price right away. They were listed at 90% off the correct retail. The cost of the coupler locks calculated incorrectly and a new order needs to be made if you still wish to
obtain these partsThe order has been cancelled on your behalf and the new order can be made either online or by calling me to discuss the situation further at *** We have emailed Mr*** a gift card for $toward a future order

Thanks for your recent order from etrailer.com. The order was phoned in. Our representative let Mr*** know we could not guarantee what he was purchasing would work. He elected to purchase anyway because he let our team know he wanted the longer length. I can offer a
$credit, or Mr *** can return the items for a full credit. We will send him a UPS label in a separate email

Thanks for your recent order from etrailer.com. The part you ordered has been released from the manufacturer. Your order shipped to you on 8-25-and is scheduled for delivery on 8-30-under UPS tracking number ***

Complaint: ***
I am rejecting this response because:
The product description specifically states "rust proof" (see picture attached) and the item rusted after one use Their response makes it sound like they did me a favor by replacing the rusted parts They replaced them with the same standard part that will rust again the minute this outdoor product is exposed to water again It is just deceptive advertising.The shipping is another example of deceptive advertising I did order at 9pm at night and that day certainly should not count as one of the "days" But days from the following day is Wed not Thur If they had used an upgraded shipping service I would probably be okay with it But they did not - sent it standard ground shipping when I paid extra to get it quicker They literally just took my money as extra profit If they are going to use their own definitions of time frame they need to add it to their shipping info (see picture of current language)
Sincerely,
*** ***

Thanks for your recent order from us It appears you were working with the manufacturer of the product regarding the design of it If you are not happy with the design, you can return the product for a full credit

Thanks for your recent order from us. It based on the information that was given to us via telephone, it appears you received the product you ordered. The specs and information can be viewed here: *** I have also attached a link with
additional hook and loop fasteners available from Truxedo here: *** Please click any of the products for additional information. If you are not happy with the product received, you are welcome to return it for a full credit ($40.07). I will attach return instructions for your convenience.You can expect a refund in the same form of payment originally used for purchase within business days of our receiving your return. Simply indicate the reason for your return of order ***, include a copy of this e-mail with your return, and wrap the package securely. Remove all original shipping labels from the package. Clearly mark on the outside of your package the RGA number ***.For your protection, we recommend that you use UPS or Insured Parcel Post for shipment.All items must be in like-new condition in their original packaging. We do not accept returns on any installed or used merchandise. Returns over days old are subject to a 20% restocking feeDo not mark on the original manufacturer packaging to avoid additional restocking fees.Send the package to the following address:etrailer.comRGA# *** *** *** *Wentzville, MO

Thanks for your recent order from etrailer.com A credit has been issued for the product returned to us

Thanks for your recent order from us. We received a call from you the harness was not workingA pre-paid label was sent and a replacement harness was sent to you as well. From our understanding the replacement harness is not working as well. The manufacturer has a very low failure
rate on the harness you purchased. We've opened up a case with the manufacturer of the product to help you with the installation and troubleshooting of what is causing your issueThe case number is Case# ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI accept the $compensation for the damaged itemI choose the option of not returning the rack and keeping it for the $compensation refund
Sincerely,
*** ***

Thanks for your recent order from us I'm sorry we were out of stock of the tires you ordered We would be happy to place the order for you with the price you paid and ship the tires as soon as they become available from the manufacturer

This concern has been previously resolved with Mr*** ***

Thanks for your recent order from etrailer.com I pre-paid ups label will be sent to your email address to return the mirror

Thanks for your order from etrailer.com. Under the terms of the warranty, the product can be returned to etrailer. In this instance the product will be replaced for you. (you cover cost to mail to us, and we will replace bag and mail back to you at no charge) We were
notified there was an issue with the bag on 2-16-16. We requested additional information/clarification so we could take care of it. Our first reply was received months later on 7-25-16. If you no longer want the bag, it can be returned and an etrailer gift card for $will be issued to you toward a future purchase

Thanks for your recent order from etrailer.com. A credit was applied to your credit card on 6-13-

Thanks for your recent order from us.  We've already addressed the concerns with [redacted].  The manufacturer has confirmed no clips are required, and we've sent return instructions if he is still not satisfied. [redacted],  Thank you for your email.  I am very sorry for the...

trouble you have experienced with the window visors. I just confirmed with the manufacturer that your specific fit does not require clips nor should the visors have holes. We've sent in a separate email the return instructions and will issue a full credit upon their return.  Thank you for bringing this to my attention and allowing me to help. If there is anything else I can do please do not hesitate to email or call me at [redacted] ext

Complaint: [redacted]
I am rejecting this response because:I ordered the right part which was sent after I spoke to a representative over the phone. I did not order a part online that was for a vehicle that I had not ordered. No matter what the Bussiness states this information is incorrect and I feel that this company has a gimmick set up because they are charging a totally different price on shipping.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I want to be reimbursed for return shipping which cost ~60.  I have a receipt.
Sincerely,
[redacted]