Etsy, Inc.

Review: I opened a shirt shop on Etsy a few days ago. The listings never worked or showed in search, so I had to contact support. Around 12 hours later the matter was resolved. I began selling a "limited" holiday item that is only able to be sold for a few weeks since it is Christmas themed. Less than a day later Etsy shuts the store down after $600 in sells asking for personal photos of my work space, stock and other information. I sent the photos and they wanted more. I sent more and they stopped replying. I have customers I needed to ship items for but do not know what to do as etsy will not respond. I am scared and upset. They also will not phone message me.Desired Settlement: To put the store back online and compensate for the time and money lost.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Hi,

I opened a shop on Etsy about 3 weeks ago. It is advertised all over their site that they only take out 3.5% of a sale. So I was surprised when they took out 7% instead. I contacted them and after several run around and extensive emails, they said they won't be reversing the charges they made to my sales. They then quoted me on their transaction details section, but all it said was, " When you make a sale on Etsy, you will be charged a transaction fee of 3.5% of the item price. This percentage does not include the shipping cost or tax. Transaction fees are added to your Etsy bill." Nowhere does it say that they charge an extra 3% to your sale for a transaction fee. I believe this is a violation and after speaking with them, they have expressed extremely shady business practices. They only took an extra $5 but as an oil painter, every little bit helps and I earned that $5.Desired Settlement: I want you to reverse the transaction charges to totaling about $5.00 and a more expressive and advertised transaction policy added to etsy so more artists like me aren't taken advantage of by unfair business practices.

Business

Response:

Review: Purchased 3 scarfs from [redacted], receipt#[redacted] Already have taken my pmt in Feb>** by a Discover card and still have not received my merchandise. Can contact me by phone at ###-###-#### left several emails with no response to owner of shop by the name of [redacted].Desired Settlement: refund of pmt. or receive the 3 scarfs

Business

Response:

Review: Am just trying to get an answered from this company as to why my store was suspended. I have email this company many time and they just reply with an automatic answered to my simple questions or they just ignore my email. They claim I have posted item which has in fragment in copyright issues. As I have explain those item were immediately removed and all listing were verified to complied with their policies

In two instance I have email this company prior of suspending my account making my case that those item were removed prior of them removing the item in question, but again they just replied with an automatic email not taking the time to read of look for the correct answered.

I am not looing into selling on Etsy, I just need them to tell me exactly what was the issue and proof I had an item on my store with any copyrights issues as they claim.Desired Settlement: I need ETSY to give a list of the item posted in my store with the copyright issue as they claim I had posted. AGAIN in two instance they claim I had item posted when in fact they were not what they claim I had posted.

TO MAKE THIS VERY CLEAR am not asking from the to reopen my store, I just need them to prove I did what they claim I did in my store.

Business

Response:

[redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the Complaint filed 7/**/15 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. Individuals may open up their own shop on Etsy to sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. As [redacted] (the “Customer”) stated in the complaint, the Customer is a seller on the Etsy site and as such agreed to Etsy’s Terms of use.’’ In the Complaint, the Customer states that Etsy closed her shop. Etsy’s Intellectual Property Policy states, “Etsy terminates account privileges of members that are subject to repeat notices of intellectual property infringement in appropriate circumstances and at Etsy’s discretion.” ([redacted]). Our Terms also state, “Etsy reserves the right to change, suspend or discontinue any of the Services at any time, for any reason.” ([redacted]). The Customer operated a shop on Etsy. Since that time, Etsy received multiple notices of intellectual property infringement regarding this member’s account. We note that the Customer received numerous notices of infringement from parties such as [redacted], and [redacted]. Each time we were contacted, we removed the allegedly offending material and contacted the Customer. We indicated to the Customer that receipt of repeat notices of infringement may result in account termination. As a result of the receipt of repeat notices about the Customer’s account and violation of Etsy’s Terms of Use, we decided to revoke the Customer's shop privileges. If the Customer has any questions she may wish to contact [redacted] or the parties that sent Etsy the notices.In the event the Customer attempts to open a new shop on Etsy in violation of this action, Etsy may revoke all buying and selling privileges to the Customer permanently and indefinitely. Etsy considers this matter closed. Sincerely, PatriciaEtsy, Inc.

Review: This company did not contact me at all regarding a person using my credit card. There is was charge of $900.00 and other charges pending on my old credit card which is close to $300.00. I have tried to contact this company through emails and by calling the head office. No such luck. My bank reversed the $900.00 but, the pending payments they closed the credit card. Now I am in a inconvenience until the other credit card comes in the mail. But in the meantime whoever used my old credit card still has my credit card number. It's a prepaid credit card it has no chip. But I like to know why this company is not taking this seriously. And why are they letting them use my credit card online without contacting me. And where is the emails going to bc I have not received one email by them.Desired Settlement: I like to know who is using my credit card at this website. The bank is the one that told me it was this company. And I want to know where is the emails for the purchases made on my credit card. And why are they not doing anything about this. This is going on from Nov. Till Dec.**,2014. And because of them my money is tied up with this company. Until they contact my bank or me. And if Revdex.com can help me with this issue I would really appreciate it thanks from [redacted].

Business

Response:

[redacted]

[redacted]

[redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated December **, 2014 against Etsy, Inc. (“Etsy”) by [redacted] (the “Complainant”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. In the complaint, the Complainant claims to have unauthorized charges on her credit card. The Complainant was contacted by an Etsy Administrator on January *, 2015. The Etsy Administrator requested additional information necessary to locate the unauthorized charges. The Complainant was unwilling to provide this information. Without this information, we are unable to investigate this matter further. In the complaint, the Complainant also requests personal information of an Etsy member. Etsy’s Privacy Policy states “Etsy will not disclose a member’s name, email address or other personal information to third parties without the member’s explicit consent.” Based on the information provided by the Complainant, we are unable to comment on another member's account. However, Etsy will comply with a proper formal legal request (e.g., a subpoena, court order).The Complainant may wish to contact her local authorities regarding the unauthorized charges. Etsy’s Privacy policy states that “Etsy may release personal information to a third-party in order to protect, establish, or exercise our legal rights or defend against legal claims; comply with a subpoena, court order, legal process, or other legal requirement; or when we believe in good faith that such disclosure is necessary to comply with the law, prevent imminent physical harm or financial loss, or investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to our property, or violations of Etsy's Terms of Use.”We are sorry to hear of the concern caused by these charges. In the event the Complainant would like further assistance with this matter, we would encourage her to reach out to our Verification team directly at [redacted]. Etsy considers the matter closed at this time. Sincerely, [redacted]

Review: I'm currently on business trip, so please reach me by email [redacted]. Hi, my name is [redacted], On 12/**/14, I sign-up a new seller's acct named: [redacted] with etsy.com to sell my handmade items, with etsy's request I also submitted my bank card info, my paypal info, my credit card info, and etsy.com even ask me to submit my passport copy to agreed to accept direct payment from etsy's weibsit! I did all that and the system seemed to work fine and I've listed 13of my items online with $0.20ea fee charged to my bank account on file with etsy, to my amazement, today, 12/**/14 when I sign-in with etsy.com, I've discovered that etsy had Suspend My Account! and the reason they gave me was very vague: - The items for sale in your shop.

- The images you've used to represent your listings. I contact etsy with no results. I feel I was being discriminated by etsy, and weren't giving any chance to fulfill my dream of opening my own shop on a etsy's platform. Records shows that I NEVER Cheated on any of my buyers/shoppers and there were not complaints or refunds filed anywhere anytime! As a single-mom, while working 2jobs try to make ends meet, it is hard enough to put together a dream of selling online to the stuffs I love, and being kicked out of a "fair trade" market place as etsy claims to be with no particular issue....I feel sad, discriminated, and disappointed. Seeing someone behind the dest at etsy.com could just move their mouse and close my account!Desired Settlement: I will like my account re-opened and all my items in good standing.

Business

Response:

[redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint filed December **, 2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. Individuals may open up their own shop on Etsy to sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. As [redacted] (the “Customer”) explained in the complaint, the Customer is a seller on the Etsy site and as such agreed to Etsy’s Terms of use.’’ Etsy’s Terms of Use, to which the Customer agreed, state, “Everything on Etsy must be Handmade, Vintage, or a Craft Supply” and “Items must be accurately represented in listings and listing photos ([redacted]). Our Terms also state, “Etsy reserves the right to refuse service to anyone, for any reason, at any time.” In the complaint, the Customer states that Etsy suspended her account. On December **, 2014, a member of Etsy’s Marketplace Integrity Team reached out to the Customer because the Customer was selling material that did not comply with Etsy’s policies, and subsequently suspended the Customer’s Account. As a result and in accordance with our policies, Etsy suspended the Customer’s selling privileges. Etsy considers this matter closed. Sincerely, [redacted]

Review: I have repeatedly attempted to make contact with customer service in regards to a negative feedback rating on my Etsy store. This is from a customer that requested additional items at no charge due to a damaged item received. The item was in perfect condition when it was shipped and I replied to customer giving them an opportunity to ship it back for repair, replacement, or full refund. They declined and wanted another item shipped to them at no cost without sending the defective item back. This is not our return policy and Etsy has a Anti-Extortion Policy that states "A buyer leaves a negative review in an attempt to force the seller into providing additional items that were not agreed upon in the original transaction." I have not received any response from Etsy via email, case submission, or requesting a call back.Desired Settlement: I request a phone call from Etsy explaining the lack of communication on their part and steps to resolve this issue. I require the negative feedback be removed from my store as it is causing negative impact on my business.

Business

Response:

December*, 2014 To: The Revdex.com [redacted]Via Email: [redacted]Re: Case # [redacted] Dear [redacted]: This letter sets forth Etsy’s position regarding the complaint dated December*, 2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use. Etsy’s Terms of Use state, “Etsy acts as a venue to allow users who comply with Etsy's policies to offer, sell and buy certain goods within a fixed-price format. Etsy is not directly involved in the transaction between buyers and sellers.”In the complaint, the Customer claims that a review left for her shop violated Etsy’s policies, but was not removed. If a seller believes they have received a review that violates Etsy’s Guidelines or Terms of Use, sellers can submit it for review by Etsy Admin. If the review violates Etsy’s policies, Etsy may remove the review. However, Etsy does not investigate the validity of opinions or statements made in reviews. Etsy also does not mediate review disputes.When the Customer contacted Etsy Phone Support on November**, she was advised by an Etsy Administrator that we cannot currently support questions about Reviews over the phone. The Customer was also advised that her question would be escalated to a department specialist.On December*, the Customer was advised by an Etsy Administrator specializing in reviews that after careful consideration, we were not able to find evidence that the buyer who left the review for the Customer’s shop was attempting to misuse the Review system. We were therefore unable to remove the review according to our policies. In order to maintain the integrity of the Etsy marketplace, buyers must be confident that a review will not be removed unless it violates policies.We do not make the decision to remove or not to remove a review without great consideration, and we’re sorry that the Customer does not agree with our decision. In the event the Customer has any questions about this matter, they may email us at [redacted] for further assistance. Etsy considers the matter closed at this time. If you have any questions, feel free to contact me at [redacted]. Sincerely, [redacted]Etsy, Inc.

Review: On 5/*/13, I placed an order with seller [redacted] through Etsy in the amount of $31 ($25 plus shipping). I was advised by the seller that it would be approximately 4 weeks before I received the item, as it is a custom order. On 6/*/13, I received a package from [redacted] with the wrong item. I contacted the seller immediately and she responded right away, saying she would send me the correct item. I mailed the original back to her. As of 6/** (20 days later) I did not have the new item, so I messaged the seller again. She finally responded on 6/** and said she had been on vacation. On 6/** she responded and said she had been away but would be getting the item out but would be getting the item out. When I had not received it by 7/*, I sent her another message. I have not received a response to that or any message I have sent her since 7/*/13. I sent Etsy an email complaining on 7/*/13 and sent a follow-up email this morning. I was told that since it is out of their 45 day window of checking into customer complaints, there was nothing that they could do and would note the seller's file.Desired Settlement: Ultimately I would prefer to have the item I ordered, however, if that is not possible I want a refund. My bank is also investigating this matter as I paid with my debit card and they will provide a charge back if possible.

Business

Response:

Review: Doesn't listen and suspends accounts for no reason.Desired Settlement: listen and fix my account

Business

Response:

Review: I had a perfect record of quality response from my customers until this one customer. I filed all of my documentation with the Etsy Complaints department. Despite all of my multiple documents explaining the situation, the customer service person ignored ALL of my documentation and sided with the abusive, false claims of the customer. This customer was so abusive I had to get the [redacted] of [redacted] involved with her behaviors that were now criminal in nature. This customer wrote abusive, threatening e-mails, would make 20 to 30 calls a day to my personal line. Threatened verbally and in writing to harm myself and my family. Uttered threats to my daughter on the phone(at this point I called the [redacted]) The police answered one of her calls and again called her from their office to warn her of making threats to cross the border to [redacted] to harm a [redacted] Citizen. I submitted these documents from the police, from my e-mail with her return e-mail address documenting that they originated from her. I made several changes over several months, trying to please this customer.

She became more and more abusive.

All of the conversations are in writing in the conversations with customer.

I was told that none of the documentation was valid and was not a contractual agreement and could not be used, that none of the e-mails, or the file from the police were allowed and that I needed to accept all of the outrageous demands of this customer.

After seeking legal counsel at my expense, as well as contacting the local lawyers on contractual law in [redacted], there is a unanimous response that I am allowed to disagree with a customer.

I offered to replace the final product in the fall (as it would not be available to me until then) and if she was not happy with it, I would allow a refund for the final order only.

Etsy refused to allow me my right to disagree with a customer, allowed this person to write endless emotional and abusive attacks about me on their resolutions documentation that I was forced to read and respond to over a number of weeks.

I finally made an offer of about half the original request from this customer and told her that she would need to write a response saying that this issue has been resolved to her satisfaction.

This was on advice from my lawyer, just to end this.

Her rants and false accusations resulted in my complete emotional and mental breakdown. I have not worked since a year ago August 2014. This occurred in june of 2013.

The response from this customer was to raise her request from a few hundred to $800.

I requested to close my account with Etsy at that time and Etsy refused. Etsy has frozen my account so that I cannot do business since July of 2013.

I wrote many many letters to Etsy on their customer requests for help and did not receive a single response from them.

I searched the web for customer service, a head office number, or address, a place to complain about this process with Etsy. Nothing was available.

This customer claims to have returned product that she has not returned.

All that Etsy asked for was a single shipping receipt.

There is no pictures or proof of what was sent.

I received one parcel that was already partially used, and was badly wrapped for return.

It was missing all of the bonus and extras that were included in every order for her regarding her purchase. They were not free items! This customer also falsified that she did not receive product that she was

selling on her website that came directly from me.

I documented these things repeatedly to Etsy complaints person "[redacted]" if that is her name, and though she responded to the comments from this customer, she completely ignored any and ALL of my documentation that disclaimed this customer's accusation.

I asked for ETSY to close my account and was told that it would remain suspended until I paid what was then over $800. This customer did not return products equaling this amount and I am at a complete loss about this conclusion.

A few months ago, Etsy posted an appeal link. I documented my case and pleaded for a re reading of the matierial.

The appeal person, told me that non of my documentation was allowed and that I would have to pay $800 before they would resolve this with me.

I don't care about the business any more. I am under trauma and anxiety care of my doctor since this occurred.

It continues to drag on as Etsy continues to send me monthly bills for my account that I cannot use.

At this point, I want to close my account, have these ridiculous bills for non service, as well as a $0 resolution between my customer and myself.

I would like to see that Etsy is not allowed to hold people hostage to their sites when they would like to close their accounts. My account bills were current at the time of this event and I expect that they will reflect this at the closing of my account.

Etsy claims that they own my store and that they can force me to pay customers even if they have the product, are abusive, lie, do not provide documentation,

The final insult has been in the response to my appeal where the appeal person, threatened me with legal action if I talk to anyone but a lawyer about my complaint and reminded me that I signed an agreement to not disclose my struggle to anyone but a lawyer or legal consul.

Etsy has abused their own terms of agreement with me so many times it is ridiculous.

Beginning with respectful communications between all parties concerned.

There is much more.

I will include if required.

This has taken a huge toll on me as a person and have worked long and hard to be able to try to stand up for myself again.

I need this abuse to stop. Please help me to come to a reasonable and honest resolution.

I am a disabled person with a small hobby business. This customer has several online stores, brick and mortar teaching studio, a farm for raising animals and realestate interests.

I am on [redacted], limited health and family. Etsy has made this impossible for me to just walk away from by holding me hostage with my business and an increasing monthly bill.

Please help me to find some justice here. I have and am doing my best to find an ending that is honest and respectful

Despite my best efforts, this abusive customer has got away with threats, lies, zero documentation, abusive communications and all on just her say so!

sincere regards [redacted] ###-###-#### [redacted]Desired Settlement: close my account retroactively at my request, with no mention of a dispute or ongoing consequences to myself in the future.

Erase the billing that has continued on a monthly basis since the beginning of this dispute.

change the agreement with their customers to state clearly that store owners do not own their stores and the possible ramifications of this part of the agreement, to be disclosed clearly and with repitition at the join membership terms of agreemetn at the Beginning!

Remove the clause that store owners cannot talk openly about their agreements with Etsy regarding complaints with their business practices.

Etsy isuue a full apology for the abusive treatment of me and acknowledging the damage it has done to my "self" , business dreams and actual business costs by suspending my shop

Etsy allows shop owners to talk to each other in communities after their shop is listed as suspended.

I have since discovered that I am not the only person that Etsy has done this to.

Etsy needs to clearly state what "custom order" means in their business.

A ZERO TOLERANCE FOR BULLYING anyone.

I have been bullied by ETSY complaints department, as well as this customer and in Etsy refusal to answer customer complaints with them.

To be lied about, bullied, threatened, held captive by Etsy, sent ongoing bills for non service, refusal to address the issues individually, has had devastating effects on me. I am nearly **, a retired [redacted] with grandchildren and family as well as community ties that all cannot understand this situation.

It should have been simple and straight forward.

This customer claims that I have responded in kind with her. That is not the person I am. I have documented all of her abuse, and it has been ignored. and disregarded as not admissable!!??

This customer has not provided anything to substantiate her claims against my daughter and or myself. She cannot document, because we have ALWAYS conducted ourselves with respect for ourselves and others.

There is not a single day that goes by that I do not have anxiety about this. When it begins to settle down, I get another bill from ETSY and my anxiety skyrockets again.

Business

Response:

December **, 2014 To: The Revdex.com [redacted]Via Email: [redacted]Re: Case # [redacted] Dear [redacted]: This letter sets forth Etsy’s position regarding the complaint dated December *, 2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use. Etsy’s Terms of Use state, “Etsy's services are not available to temporarily or indefinitely suspended Etsy members. Etsy reserves the right, in Etsy's sole discretion, to cancel unconfirmed or inactive accounts. Etsy reserves the right to refuse service to anyone, for any reason, at any time.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”Additionally, Etsy’s Terms of Use state, “If Etsy terminates a listing or your account, if you close your account, or if the payment of your Etsy fees cannot be completed for any reason, you remain obligated to pay Etsy for all unpaid fees plus any penalties, if applicable.” In the complaint, the Customer claims that their account was suspended due to an unresolved case. According to our records, a not-as-described case was opened against the Customer on June **, 2013. The Etsy Administrator mediating this case determined that the item sold by the Customer was significantly not as described, and the Customer would need to accept a return and issue a full refund to the other party involved in the case. Although the items were returned to the Customer, the Customer did not fulfill the refund, and as a result, Etsy suspended their account privileges.As of today, December **, 2014, the Customer has not provided proof that this refund has been issued. This case will remain open until this proof of refund is received. The Customer’s account will remain open, but suspended, until this case is resolved, and any overdue balance paid.On June **, 2014, the Customer received a detailed explanation about why their account will not be closed, or fully reinstated, until their overdue balance is paid and the Customer has resolved the case opened against their shop.It is our understanding that the Customer felt distressed by the communication they received from their own buyer. Please note that Etsy does have policies in place to protect members from unwanted contact by other members on the site. Although we do give members the option to request non-contact via Conversations from other members, they are still required to communicate about open transactions, and participate in cases, which will be mediated by an Etsy Administrator. For more information about these policies, please see this article: [redacted]Unfortunately, Etsy is unable to assist with matters of unwanted contact that occur off of Etsy.We’re sorry to hear that this situation has caused the Customer distress. We do not make the decision to suspend an account without great consideration. In the event the Customer has any questions about this matter, they may email us at [redacted] for further assistance. Etsy considers the matter closed at this time. If you have any questions, feel free to contact me at [redacted]. Sincerely, [redacted]Etsy, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

they have forced me to retain their services and to charge a full monthly fee for a service I not only do not have use of, but have asked to close.Etsy has not proven any evidence that I have had the said products returned to me. The customer in question has neither provided pictures or items to support her claim of item not as ordered.Etsy has not acknowledged that I have submitted repeated documentation to the effect, that I have not received back the actual products. The single package I received was not in the same condition it was sent to this customer, nor was the order returned in it's entirety.This customer has only a shipping slip saying she sent a parcel to me. I have repeatedly defended myself regarding this matter, only to have this customer now claim a doubling of the original returned order for aprox $400 and is now asking for over $800.Etsy does not acknowledge that this customer has no shipping invoice for any returns but the first package.Where is this other product.Where is the shipping ticket saying she has returned it.Why does Etsy not believe my many attempts at reasoning with them about this issue.Etsy needs to justify this request for $800 plus dollars.Etsy needs to prove that I have these products.Etsy needs to show the math that adds up to this amount including some kind of documentation and proof of the contents of the package that was sent tome.I have the right to refuse service to anyone. I have the right to arrange solutions with my customers. I and this customer are the only ones that really know what is going on, therefore unless Etsy can document the charges, it is ridiculous for them to assume that they have the right force me to pay money to people for items they not only were happy with, but as I pointed out on several occasions, this customer was pleased with her purchases and were openly selling these products on her Etsy website. This demand for my self to pay money, only on someone's "feelings" and no documentation is ridiculous. Etsy has no right to force me to pay for services that first are not even in service, pay a large amount of money without any documentation on the customer's part to support that would even show them as being sent to me.Does Etsy even read the information.They continue to say pay, however what [redacted] would pay anything without some solid numbers with documentation first??Etsy continues to give emotional and here say responses. Where is the proof??? I have said I do not have these products, the customer has no shipping ticket for the others and I have contested the first shipment as being incomplete and not in the condition it was sent to this customer.I have no other record of being less than an excellent seller on Etsy with excellent reviews from my customers.I will not accept their position as either ethical or legitimate.No one would succumb to this kind of bullying and I will continue to fight for justice in this situation.I have read reviews from other sellers on Etsy and I am now aware that I am far from the only seller on Etsy that is being treated this way. I encourage other sellers to stand up for their rights as well. I am perfectly comfortable with Etsy suing me for going public. I would love to take this situation to a higher court. They may be a corporation of power, but the truth has it's own power. I will never accept this as the final answer. It is unfair, bullying and quite clearly a scam to try to make people pay for services they themselves have suspended.Again, my agenda is to have my account closed with Etsy, proof of the items returned, as I disagree with the assumption that the package had the entire product and that it was partially missing.The other refund is for ????? Show me the proof of return. Answer my assertions that these items have already been sold on this customers site. If this customer was so unhappy with me and with my product, why did she continue to order several orders from me? This makes no sense.I will seek answers until these issues have been settled. Enough with the emotional we're sorry but you have to buckle to our wishes. I will not. This needs to be given the attention it deserves and I deserve the answers to my questions. I am quite willing to continue this until I find some justice.Regards[redacted]

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

December **, 2014 To: The Revdex.com [redacted]Via Email: [redacted]Re: Case # [redacted] Dear [redacted]: This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated December *, 2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use. Etsy’s Terms of Use state, “Etsy's services are not available to temporarily or indefinitely suspended Etsy members. Etsy reserves the right, in Etsy's sole discretion, to cancel unconfirmed or inactive accounts. Etsy reserves the right to refuse service to anyone, for any reason, at any time.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”Additionally, Etsy’s Terms of Use state, “If Etsy terminates a listing or your account, if you close your account, or if the payment of your Etsy fees cannot be completed for any reason, you remain obligated to pay Etsy for all unpaid fees plus any penalties, if applicable.” In the rejection, the Customer claims that their account was suspended due to an unresolved case. The Customer also claims that the returned item was not received by the Customer in its entirety.Please note, there is no monthly fee for selling on Etsy. Etsy sellers only incur additional fees if they add new listings, renew listings, begin a Promoted Listings campaign, make a sale, or purchase shipping labels on Etsy. None of these options are available to members with suspended accounts.For more information regarding Etsy’s fees, the Customer may wish to visit our help page: [redacted]According to our records, a not-as-described case was opened against the Customer on June **, 2013. The Etsy Administrator mediating this case determined that the item sold by the Customer was significantly not as described, and the Customer would need to accept a return and issue a full refund to the other party involved in the case. Proof that the items were sent back to the Seller was posted to the case log on July **, 2013. The Customer claims in the Complaint that the return shipment they received was not in the same condition in which it was sent to the buyer, and further claims that they did not receive the entire order in its entirety. We note that the Customer did not make this claim about the return shipment while the dispute case was still ongoing in July 2013. As it is now over a year later, we are no longer able to assist the Customer or the buyer with that part of the Customer’s Complaint. According to our records at the time, the items were shown to be returned to the Customer, and the Customer did not fulfill the refund. As a result, Etsy suspended their account privileges.The total amount needing to be refunded by the Customer to this buyer is $702 USD. As of today, December **, 2014, the Customer has not provided proof that this refund has been issued. This case will remain open until this proof of refund is received. The Customer’s account will remain open, but suspended, until this case is resolved, and the $33.46 overdue Etsy bill balance paid.On June **, 2014, the Customer received a detailed explanation about why their account will not be closed, or fully reinstated, until their overdue balance is paid and the Customer has resolved the case opened against their shop.If the Customer wishes to view an itemized breakdown of their bill, including all fees incurred and payments made, they may go to [redacted]. On the left, choose to view activity for any of the last 5 months. Or, to view previous statements, click "[redacted]."In the event the Customer requires additional assistance with paying the bill, we would encourage them to reach out to our Billing team directly ([redacted]).We’re sorry to hear that the Customer’s transaction with a buyer did not go as planned. We do not make the decision to suspend an account without great consideration. In the event the Customer has any questions about this matter, they may email us at [redacted] for further assistance. Etsy considers the matter closed at this time. If you have any questions, feel free to contact me at [redacted]. Sincerely, [redacted]Etsy, Inc.

Review: I purchased a necklace from a woman on Etsy. She had 2 pictures posted that were very pretty. They appeared a little weathered with hues of greens in one picture and lots of pink and green in another picture. No pictures were posted of what the product actually looked like that I received. I contacted the seller with a picture of what she sent to me and asked why it looked nothing like her pictures and she said if she posted what it actually looks like then it would not sell. So she completely false advertised her item. I am not a costume jewelry maker for a living so I have no idea what can be done to add the pinks and greens to the necklace and she acted like everyone would just assume that the item would not look like the pictures she posted. She said she is not a professional photographer and I told her neither am I but I was able to take an accurate photo of the item she sent. Thats when she said if she posted that pic it wouldnt sell. I tried reaching out to her and all she said back was "its sterling silver". Nothing else. So I sent a few more emails and got no response. So I figured that was her response. So I wrote a review about the product and how she replied. So since I wrote a review apparently I cannot open a case with Etsy and complain. So I sent 2 emails to Etsy trying to see how I can resolve this issue. I havent heard anything back. The seller also told me that she has so many good reviews that I can just do what I need to do to complain. I have never felt so taken advantage of or ripped off. I spent $75 on this necklace. I am a single mother, trying to work full time and go to college full time and $75 is a big deal to my family. And on top of the product being cheap and scuffed up the way she treated me like I didnt matter since she has so many good reviews was horrible.Desired Settlement: I would like the lady to refund my money.

Business

Response:

Review: In May of this year I opened a luxury fabric store on Etsy. The store sold many products and I paid my fees with Etsy accordingly. On September [redacted] 2014, my store was suddenly deactivated. I had over 500 listings which I paid 20 cents each for. All of these listings were deactivated without explanation. According to the message indicated above my inactive listings, the store was deactivated do to violation of Etsy terms. That same day I emailed Etsy in regards to the matter and asked why my store was taken down. I did not receive a response until September [redacted] 2014. The response that I got stated that the following:

“Hello,

Our records show that due to policy violations, an Etsy account related to this one has been suspended. As a result, this account has been suspended as well. Etsy's Terms of Use state: "Etsyreserves the right to suspend and/or terminate a person's account or any accounts held by that person by virtue of association, including all usernames under which that person operates on Etsy."

To help us reactivate this account, we need to first address the issues related to your other account.

To get started, please respond from the email address connected to the originally suspended account.

Once we hear from you, we’ll work together to resolve any open policy violations and revisit the status of all of your accounts.

Please only communicate with us from the originally suspended account. We also ask that you don’t open any new Etsy accounts at this time.”

I responded to this email stating that I only own ONE Etsy account and had no idea what they were talking about. A representative by the name of [redacted] responded to my message and said the I had significant overlapping information with another account and for that reason my account was shut down. I emailed back several times to explain that they were mistaken and I only have 1 account. [redacted] refused to respond to my emails. I also emailed different Etsy departments in customer service several times and received ZERO responses to any of my inquires. Etsy falsely accused me of violating their policies and reacted by closing my store unfairly.

It is now October [redacted] and I still not heard from any Etsy representative. Yesterday however, my account was charged $69.00 for fees from the month of August and beginning of September. Again, my account has been suspended and nothing has been active since September [redacted]. I tried emailing Etsy customer service again but my emails were once again ignored. I've tried calling Etsy customer service and the phone rings and hangs up. It is clear that they care nothing about the sellers that build their website and more about the money sellers make for them. This whole ordeal has been frustrating and unjust and I would like something done about it before I proceed to take legal action.Desired Settlement: I want them to refund me the 69.00, and reopen my business. Since the closing of my store I've received several messages from customers asking where my store went and accusing me of being a fraud. This is unfair and is a huge defamation of my character.

Business

Response:

Review: I have been with Etsy for two years. We have over 10,000 transactions and a 100 percent customer satisfaction rating. We have never had problems with Etsy in th e past (except for the fact they can not be contacted by phone). Etsy billing cycles ends the [redacted] of the month. On August **, 2013, Etsy suspended my account for non-payment. At this time, Etsy owed us $248 and our Bill was $212. This was day after the bill was due. Also, when we went to pay, this is what the billing bulletin at the top of the page announced: Your account is currently suspended Etsy has suspended your account privileges. Please check your email for a message explaining why, and how to restore your account. If you have further questions, contact Etsy Support. After I paid, my business or account has not been restored. Nowhere do I read that my account (actually my whole business) be shut down for payment of fees because you are hours late. This is just not a bill that has been paid but affects you running your business.Desired Settlement: I would like my acount to be re-instating immediately. Never have I hears of a company having the ability of shutting your entire business down because you are hours away form paying by the due date. I would like to see that this not ever happen to anyone again as I believe it is simply unethical. Esty is many artisans source of income. I do not believe that any entity should be able close down a website because they are "overdue" ona bill. I have always paid, have the willingness an ability to pay and Etsy actually owed me more money than the bill. Teh money was due to me because of the sales that went through Etsy site that were due to me. That is the $248 number.

Business

Response:

Dear Mediator:

This letter sets forth Etsy’s position regarding the complaint dated August **, 2013 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is an online venue to buy and sell all things handmade. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. The Customer [redacted] is an Etsy member and agreed with Etsy’s Terms of Use.

The Customer’s Etsy account was suspended due to an unpaid overdue bill. The Customer was contacted with this information, and informed that once the bill was paid she must contact Etsy to get her account reinstated. The Customer paid the bill, and her account is now open.

The Customer always has the option to enroll in auto-billing to avoid this situation in the future.

Etsy considers the matter closed at this time.

Sincerely,

Etsy, Inc.

Review: I allowed my daughter to order shoes air jordan retro size 13 red. From Esty.com on June **, 2015 was promised shoes in seven days. daughters name is [redacted] email address on esty [redacted] I paid with my debit card [redacted] $112.00 money was taken off card in a few minutes. on the June [redacted] no shoes wwere sent out nor able to contact seller. after several attempts seller email was changed. contacted Esty to refund money on the [redacted] of June due to no shoes have contacted Esty several times as on July [redacted] still have not received money however am told they need to get approval from seller before my money can be returned when I have not received any thing for my money no shoes no explanation just simply refusal to refund money.Desired Settlement: I want my $112.00 refunded back unto my debit card promptly

Business

Response:

July *, 2015 To: The Revdex.com [redacted]Via Email: [redacted]Re: Case # [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated July *, 2015 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use. Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the complaint, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been delivered.Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this dispute. Transactions on Etsy occur directly between a buyer and seller. The Seller from whom the the Customer purchased is not an employee of Etsy, but operates a shop on Etsy.com. According to our records, the Customer filed a case against the Seller on June **. The Seller will not be eligible to sell on Etsy again until they resolve the Customer’s case.As the Customer appears to have paid for this order with a credit card via [redacted], Etsy does not have access to their payment in order to issue a refund on the Seller’s behalf. For this reason, the Customer may wish to contact [redacted], or their bank or credit card issuer, for more information about pursuing a refund.The Customer may also wish to contact the Seller by email directly. The Seller’s email address is available on the Customer’s Etsy receipt for this order.In the event the Customer requires additional information about our dispute process, we would encourage them to reach out to our Trust team directly ([redacted]).We are sorry that the Customer had a negative experience with this seller. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes. Etsy considers the matter closed at this time. If you have any questions, feel free to contact [redacted]. Sincerely, BrittanyEtsy, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

the seller deleted their e-mail two days after therefore I [redacted] nor my daughter can e-mail[redacted] since product was purchased from the Etsy web site complaint was filed to refund money back. Also contacted [redacted] which states they will not refund my $112.00 until they speak or get a response from seller. This matter still does not resolve the issue for my money is still not refunded nor any attempt seems to be in my favor. It should have caused my money to be refunded promptly yet this has not been done.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

July **, 2015 To: The Revdex.com [redacted]Via Email: [redacted]Re: Case # [redacted] Dear Mediator: This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated September **, 2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use. Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the rejection, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been delivered.Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this dispute. Transactions on Etsy occur directly between a buyer and seller. The Seller that the Customer purchased from is not an employee of Etsy, but previously operated a shop on Etsy.com.As previously mentioned, Etsy does not have access to the funds submitted for this transaction via [redacted]. However, according to our records, the Seller has indicated that a full refund was issued to the Customer via [redacted] on July **. As such, Etsy has closed the case filed by the Customer. Cases close automatically when a refund is made, as it is proof of a resolution per Etsy’s policies. For assistance locating this refund, we recommend that the Customer contact [redacted] directly for help because their services are separate from Etsy’s. I’ve included [redacted]’s contact information below for the Customer’s convenience:[redacted] Help Center: [redacted] Contact page: [redacted] # ###-###-#### (US), ###-###-#### (if calling from outside the US)Etsy considers the matter closed at this time. If you have any questions, feel free to contact [redacted]. Sincerely, CarlyEtsy, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I started my Etsy shop in November of last year have been an excellent seller since with 100% feedback. Two days ago on October **, 2014 Etsy suddenly deactivates my shop. I had over 400 listings which I paid 20 cents for plus renewal fees. After demanding answers to why my store was deactivated, a member from their Etsy Trust Team contacts me telling me that my store was deactivated because of the following:

"There is sufficient overlapping information in your account with an account which has been suspended for policy violations.

Our Terms of Use state that: "Etsy reserves the right to suspend and/or terminate a person's account or any accounts held by that person by virtue of association, including all usernames under which that person operates on Etsy."

Although your ability to list and sell items has been temporarily put on hold, you still have access to your cases and Etsy Conversations in [redacted] so that you may work toward a resolution with each of your buyers.

In order to resolve a case, you'll need to either provide proof that you've shipped the item, or issue a refund. Some of these resolutions require screen shots, so if you aren’t sure how to take one, this site demonstrates how to do it: [redacted] I responded to this email stating that I only have ONE account, and I have no involvement with that other shop. I received a reply: "Thanks you for getting back to me. I can understand your frustration in this situation, but after reviewing your account again, it appears that there is overlapping billing, and email address information on both accounts.

Our team has decided that this is enough evidence to consider them related. At this point we cannot reconsider your account status until all cases are resolved in [redacted]." I emailed back saying that they are wrongly accusing me of having two shops when I only have one and to ask them to let me submit proof and I never heard from them again. Nothing has been resolved, they won't give me any options nor do they care.

They have since charged my account the monthly fees and Etsy falsely accused me of violating their policies and closed my store unjustly. It's just wrong. All calls and emails and attempts to get in touch with customer service have gone unanswered. I want someone to contact me back because I will take legal proceedings, if need be.Desired Settlement: I want a refund of my shop charges and my store reopened. Since they deactivated my shop, there have been numerous orders I've had to halt because I don't have a shop anymore and there have been customers emailing me asking me where I went. It is unjust, and a defamation of character what they did.

Business

Response:

[redacted] [redacted]

[redacted]

[redacted]

[redacted] [redacted]

Dear Mediator:

This letter sets forth Etsy’s position regarding the complaint dated October **, 2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.

Etsy’s Terms of Use state, “Etsy's services are not available to temporarily or indefinitely suspended Etsy members. Etsy reserves the right, in Etsy's sole discretion, to cancel unconfirmed or inactive accounts. Etsy reserves the right to refuse service to anyone, for any reason, at any time.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”

In the complaint, the Customer claims that due to overlapping information with another account, her account was suspended without violating our policies and without proper notice.

Our records show that because of policy violations in a related account, the account the Customer is referencing was suspended as well. Our Terms of Use state that: "Etsy reserves the right to suspend and/or terminate a person's account or any accounts held by that person by virtue of association, including all usernames under which that person operates on Etsy."

The violations in the related account have since been resolved, and the account the Customer is referencing was reinstated earlier today, October **.

We do not make the decision to suspend an account without great consideration. In the event the Customer has any questions about this matter, they may email us at [redacted] for further assistance.

Etsy considers the matter closed at this time. If you have any questions, feel free to contact me at [redacted]

Sincerely,

Etsy, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On July [redacted] I purchased a clipart from a seller called pixelperfect for 3.99 when I finally received the file it wasnt what I wanted s. I wrote the sseller she was very rude and unprofessional and refused to refund my money the listing did not say all the clipart print all as one this isn't my first time buying clipartDesired Settlement: For my card to be refunded

Business

Response:

[redacted]

[redacted]

[redacted]

Dear Mediator:

This letter sets forth Etsy’s position regarding the complaint dated July **, 2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.

Etsy’s Terms of Use state, “Etsy is not directly involved in the transaction between buyers and sellers. As a result, Etsy has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to pay for items. Etsy does not pre-screen users or the content or information provided by users. Etsy cannot ensure that a buyer or seller will actually complete a transaction. ”

Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”

In the Complaint, the Customer states that the product she received from an Etsy seller (the “Seller”) was not as described. To clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operates a shop on Etsy.

The Customer contacted our Trust team, and were notified by an Etsy Administrator of the action required to open a case on July **, 2014 and July **, 2014. To clarify, a "case" is Etsy’s dispute platform, which allows Etsy to assist Customers in resolving these concerns. The Customer responded that they were unwilling to open a case on Etsy. Without a case, Etsy is unable to further assist the Customer.

In the event the Customer has any further questions about Etsy’s dispute system, they may contact our Trust team for more information at [redacted].

We’re sorry to hear that the Customer did not have a satisfactory experience with this Seller. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.

Etsy considers this matter closed at this time. If you have any questions, please contact me at [redacted].

Sincerely,

Etsy, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hi[Your Answer Here]

This is the 2nd time I have had a problem with a sellar they always make excuses for there sellers and let them treat there customers any kind of way they ttake our money and don't sell what they list and speak to us any kind of way when we question there item Etsy needs to take responsibility for there sellers I called my bank and got my money back they need better CUSTOMER SERVICE SKILLS

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Long story short:

My bridesmaids ordered their dresses through a shop on Etsy. Etsy then decided to close said shop with no notification to me or my bridesmaids. I received ONE response from the Etsy Trust and Safety Center and have not heard from them since. I have contacted them 2 more times since the ONE response, but there was no indication that my concern was even received.

This is blatant ignorance of the fact that Etsy is just as responsible for purchases made via its website as the sellers that list products.

Etsy's disregard for my needs as a consumer is disrespectful. I have enjoyed purchasing from sellers listed on Etsy thus far. However, Etsy is not doing right by their patrons or consumers. There needs to be a better form of communication for issues within the Etsy realm. I understand that the sellers are who ultimately change/make/settle issues with orders, but if a consumer cannot contact the shop, there needs to be a better system in place for ensuring that ALL consumers get the full value of their purchase from Etsy.Desired Settlement: I am requesting at least a phone call to resolve this issue. I am still not sure if we will receive the dresses, but I want to know what the deal is.

Business

Response:

[redacted] [redacted]

[redacted]

[redacted]

[redacted] [redacted]

Dear Mediator:

This letter sets forth Etsy’s position regarding the complaint dated August **, 2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.

Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”

In the complaint, the Customer claims the purchase her bridesmaids’ made from a Seller on Etsy (the “Seller”) have not been delivered. The Customer also states that they have not received a response after writing to Etsy.

Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this dispute. Transactions on Etsy occur directly between a buyer and seller. The Seller that the Customer’s bridesmaids purchased from is not an employee of Etsy, but operates a shop on Etsy.com.

I see according to our records that the Customer received a response from an Etsy Administrator on August ** and August **. We apologize for the delay in responding to the Customer, however the Customer has now been advised on how each of her bridesmaids may file a dispute with this Seller.

In the event the Customer requires additional information about our dispute process, we would encourage them to reach out to our Trust team directly ([redacted]) for assistance in resolving this concern.

We’re sorry to hear that the Customer was concerned by this experience with this Seller. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.

Etsy considers the matter closed at this time. If you have any questions, feel free to contact me at [redacted].

Sincerely,

Etsy, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However, even though the "terms and conditions" apply, the response time should greatly improve.

Sincerely,

Review: I recently purchased an item from Etsy from one of their vendors..after I had paid the item showed it shipped ...after almost a week esp knowing it shipped with in the US.. Etsy's map showed I went back to Etsy's site to see if maybe I received a message from the vendor ..I decided to try and contact the vendor just to ask if it had actually shipped on the date shown because their was no tracking info available....as soon as I tried to email the vendor internally from the Esty site I was told he wasnt a valid member. I contacted Etsy support through email and they Confirmed that he was not a valid member...and to open a case with them..I did open the case and they immediately closed it...here is their email to me Order #[redacted]Shipped

On Apr **, 2014

$18.35 USD Purchased from heartcase on Apr 11, 2014

You have a resolved Non-Delivery Case for this order.

this is an internal message to me...ITS NOT RESOLVED I LOST MY MONEY

here is the Etsy email to me....hanks for writing in to Etsy Support. Welcome.

I've taken a look into our system and it appears that this seller had marked your order shipped as of April **, 2014.

However, I can confirm that it appears they are not currently selling on Etsy.

I'm happy to help you to pursue a resolution on this transaction should you not receive it.

If you're unable to get in touch with the seller or work things out with them directly, you can proceed to report the problem to Etsy

I reported the problem again to ETSY

This is all they had to say to me and closed my case with no resolution.......An item did not arrive

Case #[redacted]— Opened on April **, 2014

heartcase is no longer eligible to sell on Etsy at this time. We will keep a record of your report and ensure that heartcase settles this transaction before they are able to return to Etsy.Desired Settlement: I would like a refund I was an honest buyer buying a phone case for my daughter ....they allowed him to sell on their site and take peoples money ...to me this is criminal!! Its their obligation to protect their customers from fraud and theft ..not confirm that he did this and just close my case with no resolution

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Somebody had made a Purchase to our Business store on Etsy.

Etsy Failed to Pay us our Funds for Our Products sold to the Buyers.

I have sent Etsy Emails but they gave me the run around.

They had only responded to 1 email,stating that I needed to click on the Shipment to the buyer then after Our Business will be paid in full.

My Fiance had checked the Balance in our account and nothing still.

I had went to them to Etsy thinking that I was being Scammed in and email to them.

They had said that the buyer had paid with a Via Direct check out on jan-**-2014.

so since this date we haven't got our Promised Funds and yet they r charging me as well for items that I haven't sold in the Month of January and I am wanting all Funds that I have paid in Back in full into Our Account.Desired Settlement: Pay Back the Funds In Full to My Fiancee's Company

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Horrible customer service. Ordered 2 items and seller tracked both items in one tracking number. I only got 1 item. seller emailed me saying she has no idea what she sent or what I ordered, but etsy still sided with her. You can never get a call back from a person, no one must read those emails of "i don't know".. Seller continued to email me that she didn't know what my name was or asked me what was missing over and over. Clearly she was clueless in regards to what people are ordering and what she is sending. I opened a case with Etsy and they don'y even contact me to ask what is going on. When I open a case, they close it without discussing anything with me first. How can you side with someone that has no clue what she even has in her own shop?????Desired Settlement: You need to email people and find out whats is going on. Did you even read the sellers clueless emails?????? Did you know she had no idea what she sent me or that she didn't even know who I was after giving her my name and address??? Disappointed at your lack of care and concern!!!!!

Business

Response: