EULEN

Thank you for the information We apologize for the inconvenience Please see Jim Castrucci for your complimentary oil change on your next visit You can call him at 513-248-Thank you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]The business only offered to provide the service paid for after complaints were filed with Corporate and the Revdex.comIt was at this time the business performed the tire rotation if failed to do on the initial repair attempt and I am still unhappy with the service providedI am no longer seeking a billing adjustment since the work was eventually performed and I believe one has to pay for accurate and actual service performedIf not for the Revdex.com the service we paid for would have been provided Regards, [redacted]

Thank you for the communication from [redacted] We apologize for the inconvenience with regard to the truck and his continued concerns.....we are diagnosing the situation as we speak My manager will be in contact with him no later than noon tomorrow His name is *** [redacted] His direct dial at the dealership is [redacted]

Thank you for contacting me regarding Mr [redacted] I have instructed my Service Manager to have Mr [redacted] contacted for the purpose of getting the vehicle to our shop I wish to confirm exactly what it takes to fix the customers transmission issueWe will be in contact with Mr [redacted] today Thanks, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowcould only set up apptif I am sure I could have car back same day.every time it has been there has taken about a month and cannot be without car when me and wife both workIf would have been fixed the first time would not be at the point we are now [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Thank you for sending me this correspondence. My manager *** *** is calling Mr *** in an effort to discuss an amicable resolution
Thank you,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The manufacturer offers an APR alternative program whereby they offer reduced interest rates in lieu of the customer using the "cash back" rebate. So for instance, when you see a 0% ad from GM or other manufacturers, that offer is always being made "IN LIEU OF REBATE"........and so what that means, you do NOT GET BOTH.....you do not get both the rebate and the low APR offer....... In the case of this customer, the bank approved his loan at the lower rate (inspite of the low credit score" but they did so under the program of what I just described above.....he got the low rate but it was "IN LIEU OF CASH BACK" of the $5000.00........that made sense for his situation because had we recieved an approval the other way( using the entire $rebate) they would have socked him with a possibly 20% interest rate which would have cost him considerably more even though he financed $less......ALL THAT SAID, he expressed great displeasure with what the bank had approved him with, and so then I gave him a MUCH HIGHER TRADE IN VALUE which helped absorb the fact that he was not APPROVED FOR THE ENTIRE REBATE that is available on the car.....Thats the whole storeThank youMike C***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] This car was in the shop different times with in the for months I listened the vehicle the car was a lemon and was not properly serviced with in less then hrs of heaving the vehicle it would not come out of park now in this response to me hhr said it was the transmission cable which technically should be covered under warranty but at the shop I was *** it was just the shifter cable so therefore was lied to
Regards,
*** ***

Customer stated this resolves his concerns

We apologize for this situation. We sent the contract that had an extended warranty included to the lender. Ms *** decided she didn't want the extended service contract at a later dateWe contacted the lender who would not allow us to recontract for a lesser payment upon removal of
the warranty charge. So, we instead, issued a refund of the warranty and sent this to the bank in order to bring the balance to finance in line. Ms *** is correct, we have not and are unable to lower the payment in spite of the lower balance to finance. We have explained this to her relative who lives near by our dealershipI am very sorry this has occurred. I cannot change the terms of the contract at this point. If this situation is too much of a hardship, I will even go as far as to say, we can rescind the entire transaction should she be willing to bring the car back to our dealership for the purposes of returning it to us as if the sale had never occurredShould she wish to do that, she can contact R*** ***, Used Car Manager at *** Thank you*** ***

Thank you for contacting us regarding our customer We contacted them and have a tentative appointment this coming Monday to inspect the vehicle I apologize for the length of time it took to complete the services requestedWe will make every effort to satisfy them.Sincerely***
***Service Manager

Customer said the car was at the dealership and has been there since last Tuesday He is waiting for them to call him with an update

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I have brought it to you guys over times and never had anything been fixedThey do the repair and not only does the problem still persist every time it has added a new problem that it didn't have before said "repairFrom losing coolant , then crack in the head, then oil soaked in hoses, then losing oilAfter all that it still loses coolantI am worried if I bring it in to get repaired that it will come back even worse which according to how every other visit has gone that's exactly what will happen
Regards,
*** ***

Mr *** purchased a used, high mileage Chrysler Sebring. He purchased the vehicle full well knowing the age and the mileage and he purchased the vehicle "strictly As-Is". We have had his car in our shop a couple of times since he took delivery and have made a couple of repairs as such at
no charge to him. The most recent visit occurred just prior to his sending the Revdex.com this complaint. He came to the service department and met my service manager, *** ***. Mr *** complained of a noise and the manager asked to hear the noise with Mr ***. Mr *** was unable to produce the noise but in trying, the shift cable to the transmission broke as a result of putting the car in and out of Park over and overThis made Mr *** very upset at which point he abandoned the car, stripped it of its license plates and left the premises. He claimed he wanted nothing to do with the car and was not going to continue to make payments. I am happy to have service look at the car for Mr *** would like. I'm really not sure where the car is at this point......did Mr *** come and get it? Did the bank repossess it? Or is it still on our lot? Maybe Mr *** can clarify and let us know how to proceed. I apologize for his inconvenience. We certainly do not try to sell cars that will have trouble. We look forward to the opportunity to resolve our customers concerns. Respectfully*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I will be taking the truck and leaving it with the service manager on Monday 1/23/so they can reevaluate the problem and see in more detailWill update after MondayThanks
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear belowcould only set up appt. if I am sure I could have car back same day.every time it has been there has taken about a month and cannot be without car when me and wife both work. If would have been fixed the first time would not be at the point we are now
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Thank you for the communication from [redacted].  We apologize for the inconvenience with regard to the truck and his continued concerns.....we are diagnosing the situation as we speak.  My manager will be in contact with him no later than noon tomorrow.  His name is [redacted]...

[redacted].  His direct dial at the dealership is [redacted].

I'm just confused on what happened to the rebates.  That's my only concern, I was told the bank was taking 4k of the 5k in rebate. I would like to know why the bank can take the rebates.