EULEN

Thank you for contacting me regarding Mr [redacted].  I have instructed my Service Manager to have Mr [redacted] contacted for the purpose of getting the vehicle to our shop.  I wish to confirm exactly what it takes to fix the customers transmission issue. We will be in contact with Mr [redacted]...

today.  Thanks, [redacted]

Thank you for the communication from Mr [redacted]......I personally recieved an email from him prior to his purchasing of the car. He expressed frustration regarding the program GM offers. I intervened and although I could not change GM's program, I made up a significant amount of the difference by...

giving him more for his trade in......his response is below:From: [redacted] [redacted]Date: March 29, 2018 at 9:41:54 PM EDTTo: "[email protected]" <[email protected]>Subject: Re: 2018 Cruze rebatesMr C[redacted]Your salesman Kevin at your Chevy store is great.  Your lucky to have him.I'm very happy with my new Cruze.  Thank you so much for your assistance. [redacted]  As you can see, Mr [redacted] expressed appreciation and satisfaction with what we offered. I think this complaint was sent prior to my intervention and to my knowledge, he is very satisfied. Thank youMike C[redacted]

The customer spoke with the manager earlier this week......we invited him in to take a look at the car. He came to the store and we were in the process of setting him up with a no charge courtesy loaner car. It was discovered at write up that insurance would not cover the courtesy car. The...

customer left at that point. My manager will reach out to him to discuss other options. We are interested in looking at the car to determine what could be causing the issues. Thank youMike C[redacted]

The manager has been in contact and we have an appointment to fix the issue. Thank you

Thank you for the information.  We apologize for the inconvenience.  Please see Jim Castrucci for your complimentary oil change on your next visit.  You can call him at 513-248-3401. Thank you[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would prefer to have a refund sent in the amount of $300 to install remote start with a 3rd party. 
Regards,
[redacted]

Thank you for contacting us with regard to this customer's complaint. We will honor the customers request except that we will leave it up to the customer on which option they would like......would they like a refund(approximately $300.00) or installation of remote start.......Please...

advise. Thank you

Business called and stated for the customer to call the business to set-up an appointment so they can look at the car. He should ask to speak to Bill L[redacted], the Service Manager. Business also stated if customer wants a loaner car, he would need to bring in the right credentials.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The business only offered to provide the service paid for after complaints were filed with Corporate and the Revdex.com. It was at this time the business performed the tire rotation if failed to do on the initial repair attempt and I am still unhappy with the service provided. I am no longer seeking a billing adjustment since the work was eventually performed and I believe one has to pay for accurate and actual service performed. If not for the Revdex.com the service we paid for would have been provided.
Regards,
[redacted]