Euphoria Anti Aging Cream

Hello,We apologize for any miscommunication this customer has experiencedOn our terms and conditions, it states that a customer has days to try out their product and if they do not cancel within those days they will be charged the full price of the product (which is a full sized product)On our checkout page, a customer cannot complete their order without agreeing to those termsAs far as the day shipping, that is standardIn our terms it states the product will be shipped out WITHIN a day, not that it will arrive in a dayDespite being outside the trial period, we've gone ahead and issued a full refund and cancelled her monthly subscription

Hello, we apologize for any confusionOur terms and conditions do state on our check out page that the customer has days to test out our productAfter which, they can either continue on and pay the full retail price, and every days thereafter - or they can call into our customer service center and cancelI apologize for the bad information our agent provided about returning a product, they should have refunded immediately once you alerted themUnfortunately this customer has already issued chargebacks for all their orders with their bank, so our system simply won't allow us to refund any further - the refund should have come directly from their bank

We have already issued a full refund, we cannot refund anything further

We cannot refund the charges for September because you were already enrolled in our monthly subscription and did not call in to cancel before the monthPer our terms and conditions, customers will be charged every month for a new day supply until they no longer wish to receive itAt which point, they need to call customer service to cancel

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Please note that they only refunded me for oneMonth not for the two orders I would like an additional refund of and for a total of an additional refund of $ Nowhere in my correspondence from them does it state that they will be charging me that much.Thank you [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The original promotion offer states only that this is a free offer through [redacted] due to the fact that they are closing numerous stores and are offering this special- The special states that it is free with the shipping charge of $only There is no other terms stated that state anything about an amount of time to reject the offer, etc My bank has temporarily refunded the money charged and they will eventually charge my accountsatisfied with this resolutionSince I was scammed this amount of money I have read numerous other complaints made by people who were also scammed so I am not the only person this has happened to This company is a fraud and are out to scam as much money as they can before they get shut down I demand my full refund Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Despite being outside the trial period we have decided to fully refund the original order as wellUnfortunately we can only refund the charges we have on record, we cannot provide payment for any interest accrued on personal banking or credit card

Hello, we apologize for the inconvenienceThere does seem to be something wrong in our system that won't allow us to refund because the returning system somehow marked it refunded alreadyOur customer service agents should have provided more information so we apologize for that, but we've gone ahead and sent in a check to this customer for the refund amountwe hope this resolves the issue

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I did return an email stating I accepted the terms brought forth by the company, however I failed to include the information that the company stated in their response to the Revdex.com, that a “refund had been issued”As of right now, 2:38pmTues Oct 3rd, there is “no refund” present in my account.Thank you.Sincerely, [redacted]

As we stated before, this customer has already filed a reversal/chargeback with her bank so we simply cannot issue any further refundIt's already been credited back to her via her bank

We apologize for any inconvenience this customer may have experiencedPer our terms and conditions, the customer has days to try out our product at homeIf the customer is not satisfied, they simply need to call in to cancelIf we do not hear back, we assume they love it and want to continue
on to our monthly subscription of the productDuring the trial, the customer is sent a full-sized product, it is not a trial sizeAfter the days they are charged for that full-sized product and enrolled in auto-ship every daysDespite calling after the days, we've gone ahead and issued a full refund for this customer and hope this brings a desirable resolution for everyone

we apologize for any inconvenience our terms and conditions may have caused this customerI do see she was only charged for her trial completion, and then for months of her subscriptionNormally, and per our T&C's, a customer has days to try the product and must contact us to cancel
within those days before being enrolled in our monthly programDesire being outside the refund window I've gone ahead and issued a refund for her last order

Revdex.com:
I see no response made by the business in reference to complaint ID ***, and cannot determined that the proposed action would resolve my complaint. For your reference, details of the offer I reviewed appear below
I have received notification of Credits for
the products I returned to Euphoria for the October charges. BUT cannot see any attachment that you mention in your email regarding resolution of the September charges??? Could you please respond.Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello,We apologize for the misinformation that our customer service team had relayed to this customerThis customer was in fact enrolled in our monthly subscription, but they did not handle the call appropriatelyDespite being outside the refund window we have gone ahead and issued a refund for
the last two orders for this customer

We apologize for the inconvenience and confusion with our customer service agentsAfter looking at the notes it does appear though that this customer was issued a full refund on September 26th, however, it looks like the refund never went through successfully due to a technical errorWe wouldn't
have seen this if we didnt have this information and had to dig inWe've gone ahead and sent a check to this customer at the address we have on file and he should receive this within the weekAgain, we apologize for the inconvenience and we hope this resolves the matter

Hello,We are sorry you were dissatisfied with our product. Our terms are listed on the checkout page and do state that you must call in before your trial period ends to cancel your account or you will be enrolled in our monthly subscription. Unfortunately we are unable to issue a refund at this time...

because you have already filed a chargeback with your bank. This means you were already refunded by your bank while they investigate the charge.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I do not understand at all the language about the bank.  IT is to me the same mumbo  jumbo as their whole process.  I admit that I did not call and cancel within 14 days, but I simply did not know that that was the procedure.  THe cancellation policy was certainly not up front and obvious.  HOwever, I did return the product stating that I had not ordered the product and please do not charge me.  To me, that was pretty clear that I was not expecting  to receive any more products or that I wanted anymore.  Granted, I did not use the word cancel or call on the telephone.  I did spend my time and postage to make my wishes known.I ordered one free trial the name being [redacted].  MY invoice from my credit card company comes showing   three different charges with three different names, [redacted], [redacted], lensmktg.  and the Euphoria product even comes with the name UPhoria on my credit card bill.  THe product comes with a 5x7 piece of paper showing a sku number, the name Uphoria anti-aging cream and the quantity 1.  NO Price.  I have received notice from my credit card company stating that They are going to charge me for three months worth of products because I did mark the box on the contract that says I understood  their policy.  I offered to send the products back and they said they didn't want them. ????

Hello,Our apologize for the incorrect information our customer service team was relaying to this customer. The customer is not locked into a  year subscription - but was in fact enrolled in our monthly subscription per our terms and conditions. A customer has 14 days to try the product and...

either continue on with it or contact us to cancel their account if they are unhappy with it. I do see she was refunded her last order and I've gone ahead and refunded the previous two before that despite being outside the refund window. We hope this helps resolves the issue.