Euphoria Anti Aging Cream

Despite being outside the trial period we have decided to fully refund the original order as well. Unfortunately we can only refund the charges we have on record, we cannot provide payment for any interest accrued on personal banking or credit card.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Dear Mr. ***, As of today,  I have not received a check for $105.88 in the mail nor has my credit card account shown a refund from Euphoria.  What do I do next?   My patience is running thin with this company that states they are sending a check in the mail.  I wonder what their excuse will be this time you contact them. 
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Please note that they only refunded me for oneMonth not for the two orders.  I would like an additional refund of 92.99 and 92.97 for a total of an additional refund of $185.96.  Nowhere in my correspondence from them does it state that they will be charging me that much.Thank you[redacted]

Hello, we apologize for any confusion. Our terms and conditions do state on our check out page that the customer has 14 days to test out our product. After which, they can either continue on and pay the full retail price, and every 30 days thereafter - or they can call into our customer service...

center and cancel. I apologize for the bad information our agent provided about returning a product, they should have refunded immediately once you alerted them. Unfortunately this customer has already issued chargebacks for all their orders with their bank, so our system simply won't allow us to refund any further - the refund should have come directly from their bank.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regards,
[redacted]
 There were two charges that acquired interest. I am rejecting this to make sure that all charges and interest or covered. When speaking to the company representative, they had agreed to credit one charge and  refused to cover the second charge along with interest.  I need clarification that this is covered before I accept the outcome of this complaint.  This is the reason why I filed a complaint because they failed to cover those charges along with interest.

Hello, we apologize for the inconvenience. There does seem to be something wrong in our system that won't allow us to refund because the returning system somehow marked it refunded already. Our customer service agents should have provided more information so we apologize for that, but we've gone...

ahead and sent in a check to this customer for the refund amount. we hope this resolves the issue.

We have already issued a full refund, we cannot refund anything further.

Hello - we were hoping for a quick response from the customer about whether or not this would be satisfactory or not. We will now fully process the checks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did return an email stating I accepted the terms brought forth by the company, however I failed to include the information that the company stated in their response to the Revdex.com, that a “refund had been issued”. As of right now, 2:38pmTues Oct 3rd, there is “no refund” present in my account.Thank you.Sincerely, [redacted]

We apologize for any confusion with our terms and conditions, however it does state the information about our 14 day trial and a customer cannot complete checkout with out agreeing to those terms first. Our customers appreciate getting their renewal every 30 days, and if they are unsatisfied they...

simply need to call in to cancel at any time. It does appear this customer has already issued a chargeback with their bank so unfortunately we cannot refund this customer any further.

Hello,We apologize for any miscommunication this customer has experienced. On our terms and conditions, it states that a customer has 14 days to try out their product and if they do not cancel within those 14 days they will be charged the full price of the product (which is a full sized product). On...

our checkout page, a customer cannot complete their order without agreeing to those terms. As far as the 2 day shipping, that is standard. In our terms it states the product will be shipped out WITHIN a day, not that it will arrive in a day. Despite being outside the trial period, we've gone ahead and issued a full refund and cancelled her monthly subscription.

We cannot refund the charges for September because you were already enrolled in our monthly subscription and did not call in to cancel before the month. Per our terms and conditions, customers will be charged every month for a new 30 day supply until they no longer wish to receive it. At which point, they need to call customer service to cancel.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The original promotion offer states only that this is a free offer through [redacted] due to the fact that they are closing numerous stores and are offering this special- The special states that it is free with the shipping charge of $4.95 only.  There is no other terms stated that state anything about an amount of time to reject the offer, etc.  My bank has temporarily refunded the money charged and they will eventually charge my account. satisfied with this resolution. Since I was scammed this amount of money I have read numerous other complaints made by people who were also scammed so I am not the only person this has happened to.  This company is a fraud and are out to scam as much money as they can before they get shut down.  I demand my full refund.
Regards,
[redacted]