Euro Car Service

[redacted] purchased a new Honda HR-V EX from us on December [redacted] She also purchased additional value add itemsThose items were presented to [redacted] via a Product Disclosure Form which itemizes each product with description and cost [redacted] signed the product Disclosure form and authorized those purchases [redacted] also initialed each line item in acknowledgementW [redacted] expressed a desire to have those items removed it was explained to her that any item which involved work done to the vehicle or were installed could not be cancelledShe was told that the remaining items (Honda Care Extended Warranty, Windshield Repair Coverage and Key Replacement Coverage) can be canceled and we will initiate that process upon her consent, of which she has not yet providedIf [redacted] would still like to have the Honda Care Extended Warranty, Windshield Repair and Key Replacement coverage removed she may contact me at her convenience to have the process initiatedIf you have any questions please do not hesitate to contact meSincerely, Philip J***-R [redacted] | Process Improvement Manager Hillside Honda [redacted] [redacted] *** [redacted]

[redacted] initially visited our dealership on to have a Safety Recall performed The part required to complete the recall was not in stock and had to be orderedWhen [redacted] came back to have the recall completed she informed us of her check engine light being on and requested that we diagnose and repairThe first step in diagnosing any issue in which the vehicle’s computer issues an error light is to attach a diagnostic device and retrieve the triggering codeThe code returned pointed to a failed oxygen sensorThe cost of parts and labor was $plus NYS sales taxOn [redacted] returned to the check engine light concernError codes showed that the oxygen sensor had failed againThis prompted the next step on the diagnostic tree which found that the fuel injectors were leaking and fouling the oxygen sensorAs an additional courtesy we replaced the fuel injectors free of chargeI called [redacted] on Friday, to discuss the matter further and she confirmed that the check engine light is indeed back onI apologized to her for any inconvenience and expressed our desire to continue diagnosing her vehicle and that she would not incur any additional diagnostic charges [redacted] stated that she would have to think about it and would call me back with a decisionIf you have any further questions please do not hesitate to contact me Sincerely, Philip Jean-R [redacted] | Process Improvement Manager Hillside Honda [redacted] [redacted] *** [redacted]

October **, Dear [redacted] , [redacted] visited our service department on Octocer [redacted] to have her airbag recall performedBefore the repair the service technician noticed that the SRS (Supplemental Restraint System) light was onHe correctly noted the issue on the repair order and proceeded to initiate the airbag recall repairWhen the airbag repair was completed [redacted] service advisor informed her that the SRS light was on and it would require a diagnosis to determine what the issue was [redacted] was also told that the diagnosis would be done at no additional cost to her [redacted] declinedAlthough we empathize with [redacted] position there was no work done to her vehicle that would have caused the SRS system to show an errorWe are still willing to diagnose the vehicle for [redacted] at no cost to her to determine what the issue isOnce that is done we will have a clear idea as to the repair action be and what the associated cost will beIf [redacted] is interested in having the diagnosis done she may contact our service department to set an appointmentShe should also reference my name when making it to ensure that she does not inadvertently incur a diagnostic feeIf I can be of any further assistance please do not hesitate to contact me Sincerely, Philip J***-R [redacted] | Process Improvement Manager [redacted] Phone: ###-###-####| Fax: ###-###-####

I have been in communication with [redacted] ***I apologized for any misunderstanding and researched her issue with vehicle availabilityWe have vehicles incoming and have promised to keep her apprised as to their statusWe hope to have the vehicle of her choice delivered to her within a monthSincerely, Philip J***-R [redacted] | Process Improvement Manager Hillside Honda [redacted] ***Phone: [redacted] x [redacted] | Fax: [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Dear MR.Remy, I AM surprised to hear from you that I PURCHASED the car December *, Because I went the DECEMBER*, to ask MrC [redacted] to remove some of the add ons ($5,+ $3,300) that I don't want WHY didn't he do it w [redacted] my sale has not been finalized yet this issue could have been prevented .After I got the car November [redacted] , I called the [redacted] and I went there in person (DECEMBER *, 2015, Tuesday) to talk to MR .C [redacted] why the car reached $39,++ ($3,300honda care+ $5,windshield protect, tire protect etc etc.) + ($5,000) financing = $44,TOTALt [redacted] asking favor to remove ITEMS that I did not CHOOSEALL he said is that he will call me (DECEMBER *, FRIDAY) HE did not callIS THE FINALIZED purchase on your record DECEMBER *,2015? [redacted] *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear [redacted] , Please accept our apologies for any misunderstanding regarding your service with us as your service advisor should have been more descriptive in explaining what would be involved in your repair To repair vinyl tears we employ a skilled vendor who specializes in restoring vinyl damageHe will color match the liquid vinyl to your interior and apply it skillfully An adhesive is utilized on the inside of the tear to assist on holding the seam together while the vinyl cures Please contact our service department at ###-###-#### to set an appointment to have the repair completed If you have any questions please do not hesitate to contact me Sincerely, Philip J [redacted] | Process Improvement Manager Hillside Honda [redacted] [redacted] *** [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: First of all, I was never told that I could not cancel the LOJACK OR the replace policy before I signed the contractI did not know I was going to have LOJACK installed in my vehicle, I have waited for hours to get my vehicle and w [redacted] I got my key, I found a device with LOJACK logo, this was the moment that I realized LOJACK was installed alreadyNo one told me this was non-cancelled product until I requested a cancellationSecondly, I have no choice except signing the agreementI won't get my partial money back if I refused to signAlso, For that $extra warranty, that was not my initial request to purchaseI was forced to purchase them because the financial manager told me without purchasing the warranties, HONDA finance would not approve my loan, and this was not true because I get my loan approved with another bank on last week and I am getting a much better rateI do understand that as a dealer you could sell or recommend warranties to all your customers, and customer could chose either get it or notBut in my case, I was forced to purchasePlease also let me know the answer of this question, why I cannot pay more than my monthly payment at the first six months of the loan..Thanks to everyone helping me with this issue and I am really appropriate[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **

We issued a check to [redacted] in the amount of $in resolution of this issueShe also signed a release stating that said issue is satisfied and no further action is requiredI have attached a copy for you review Sincerely, Philip Jean-R [redacted] | Process Improvement Manager Hillside Honda [redacted] [redacted] *** [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becau] I received a phone call from your employee Ali last week who said he would have leo look into the in service date of the car and would need to contact the dealer where my car was boughtSince a week ago I have not received any phone calls from ali or leo like promised stating they would look into this matterSo I took it upon myself to call the dealership where I bought the car to tell me my in service date is the exact date I bought the carAfter explaining the situation to them they said my car should have been placed under a "NEAR NEW" extended warranty and that I had up to yrs and 36,miles to to put the extended warranty on the carI am not saying i'm not happy that I have an warranty on my car but it is not comparable to what it coverered under the honda care warrantyAnd just to make sure that I had my information correct I called up HONDA customer service myself to explain the situationThe code Leo originally used was for a warranty for a brand new car I Spoke to representatives at customer service who both told me I wasn't crazy and that I should have received the " near new" warranty that is covered by honda care And if you " hillside honda" had any questions about coding and warranties you should also call themThey even gave me the correct code that should have been placed on my original paperworkSo there are people I have spoken to that all tell me that I was eligible for the honda care warranty yet I don't understand how your dealership denies that I qualifyAnd your 3rd party vendor warentech doesn't even come close to the coverage I would have under honda careSo to straighten this out I would like to have a meeting with you, because I no longer trust any of you associates I have dealt with In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear [redacted] leased a new Honda Civic from us on November [redacted] and she put $(Three Thousand Dollars) down towards her Capitalization Cost Reduction, NYS Sales tax, Department of Motor Vehicle Fees and the bank required first month’s paymentThe advertisement *** [redacted] speaks of was targeted towards Tier credit customersA disclaimer disclosing this fact was clearly indicated on itUnfortunately [redacted] ’s credit score was not sufficient enough to qualify for that program and ultimately was given a monthly payment of $All cost regarding [redacted] ’s lease were clearly outline in her Lease Agreement including the residual value of the value of her vehicleThere was no ambiguity and all aspects of [redacted] ’s lease were clearly explained to herIf you have any further questions please do not hesitate to contact meSincerely, Philip J [redacted] | Process Improvement Manager Hillside Honda [redacted] [redacted] *** [redacted]

[redacted] loan is approved by the bankHe may disregard the noticeThe Business Manager handling his case has already notified himSincerely,Philip J***-R [redacted] *Process Improvement Manager Hillside Honda [redacted] *** Phone: ###-###-#### | Fax: ###-###-#### [redacted] Tell us why here

I have spoken with [redacted] and provided the requested information.Sincerely, Philip Jean-R [redacted] | Process Improvement ManagerHillside Honda [redacted] [redacted] *** [redacted]

Dear [redacted] ***, Please accept our apologies for any inconvenience this issue has caused youHonda has identified the issue as a characteristic of their direct-injection Earth Dreams engine has acknowledged customer concerns regarding this issue The official Honda response is as follows: “The CR-V now includes a direct-injection Earth Dreams™ engine and a continuously variable transmissionThis update offers drivers increased engine torque, however, some customers have reported experiencing a vibration on the driver’s side while the car is both in Drive and ParkWe want you to know that we have heard your concerns and are actively investigating the potential issue.” They have also uploaded a video explaining the condition on YouTubeYou may view it by following this link: [redacted] We empathize with your situation but this is something that is beyond our control as a dealership and we must wait for a solution from Honda so that we may apply it to any customer who may be affected by this condition If you have any further questions please do not hesitate to contact me Sincerely, [redacted] Hillside Honda [redacted] [redacted] *** [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I am still getting excuses from Hillside Honda that they are unable to give me a delivery date (today is days) This same vehicle is available at other dealerships I have confirmed that this vehicle is available at [redacted] *** [redacted] .] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We have processed [redacted] ***'s refund in the amount of $(One thousand Dollars)[redacted] charge reversal[redacted] If you have any further questions please do not hesitate to contact meSincerely, Philip J [redacted] | Process Improvement Manager Hillside Honda [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I signed my new lease with Mosharraf H [redacted] not Mr R***The information Mr R [redacted] gave was after the fact of my signing of the lease, months in factMosharraf H [redacted] did not made these statements to be during the time of signing the new leaseIf this is the true policy then it should have been presented at the of making the dealIt never was, and I wonder how much of this is their true practiceThis is a very underhanded way of doing business with loyal customers In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The receipt for the $clearly states "deposit"Honda Financial Services has no record of a deposit or a down paymentWhat happened to the $3000.00? Nothing was clearly stated in the leaseCharges were lumped togetherWhy tell me that Honda would pay the first month's lease payment when clearly they did not since it was part of the "deposit"How can Honda legally over-charge for a registration fee, even if it was listed in the lease wrongfully? Why lie and tell me that the price of the car was not the price on the lease and just the dealership's cost, all the while thinking that I was getting the sticker price? This was my first car "buying experience" and I fully did not realize how defrauded I was untill recently when at lease end I attempted to purchase the car and need to pay almost the entire original sticker price of the car after months of handing over $a month for a no frills, economy car In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] , The Motor Vehicle Fees are as follows: Title: $Registration: $MCDT (Metropolitan Commuter Transportation District): $Plates: $County Tax: $NYS Inspection: $For a total of $We charged [redacted] $as stated on her Lease AgreementThe difference is $On the $3000.00, I have included a copy of [redacted] ’s Lease Agreement Please review the section labeled “Itemization of Amount Due at Signing”As stated in all of my previous responses it outlines exactly how her $was applied [redacted] has a copy of this documentPlease suggest to her that she review it before deciding to respondOn the insuranceNo vehicle leaves this facility without being properly insuredI have also attached a copy of [redacted] ’s Verification of Insurance and cardsPlease review the top of the documents and take note of the timestampWe received them at 6:38pm 112012, the same day [redacted] took delivery of her vehicleI hope this response is satisfactory enough to consider the matter closedIf you have any further questions please do not hesitate to contact meSincerely, Philip J [redacted] | Process Improvement Manager [redacted] Phone: ###-###-#### | Fax: ###-###-#### [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I can be reached at ###-###-####I don't know why you are unable to reach me I have communicated several times with Rachael at this number.Thank youAvita Singh In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

I have spoken with [redacted] ***I explained that certain items were non-cancellable because work was done to the vehicleWe agreed that the cancellation of the remaining items would sufficeI have sent a release to [redacted] authorizing the cancellation of said items and upon receipt will have a refund initiatedIf you have any further questions please do not hesitate to contact meSincerely, Philip J [redacted] | Process Improvement Manager Hillside Honda [redacted] Phone: ###-###-#### | Fax: ###-###-#### [redacted]