European Masters

[redacted] Dear [redacted] : After reviewing the materials forwarded by your office we submit this response to the consumer’s complaintAfter speaking with [redacted] today, he agreed to purchase the vehicle from Masterz Automotive with his partner Steven S [redacted] and register to him on ,at this time we will offer him to trade the vehicle to a newer one or he can refinance it under his name as long as approved with the primary lenderMasterz Automotive will continue to cooperate with any further requests that may be made in this matterHowever, should your office have any suggestions with respect to a resolution of this matter, please contact us at your earliest convenience With Regards, Norman B [redacted] GM

[redacted] Dear [redacted] : After reviewing the materials forwarded by your office we submit this response to the consumer’s complaint On September [redacted] had interest to purchase a BMW 750, due to his credit situation was not approved for the lower rate and payment where he wanted to be and Masterz automotive refunded his down payment that was paid by debit card please see attached document Masterz Automotive will continue to cooperate with any further requests that may be made in this matter With Regards, ___________________________ [redacted] **

[redacted] purchased a BMW from Masters Automotive on and she agreed, signed and received her documents and the car same dayOur goal in masterz is to keep all our customers happy and satisfied, If she is not happy with her purchase, Masters Automotive will offer her to trade the vehicle for todays market value and will get her the vehicle that she likes(Please see attached signed documents)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I had to fix the car at a dealership near me because the car was no longer drivable, I do have the work order receipt that states the car had an "after market" part on there, the amount I paidI Would like to know if the work order receipt suffice in an effort to get a refund? Tell me where to bring the paperwork and I will bring it [redacted] *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I'm no denying the credit check on 12/**/The one I did not authorize was the one on 12/**/It was done without my permission or knowledge
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Unfortunately, noThere has been zero communication from the contractor.Any assistance you can offer would be greatly appreciated.*** ***

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*** ** *** *** ###-###-#### RE: ID# *** *** *** Dear *** ***: After reviewing the materials forwarded by your office we submit this response to the consumer’s complaint Dear *** *** Please accept my apology from the masterz management team for any concern that you had in past with us and hope to work with you in the feature , if you have any concerns or questions do not hesitate to contact meI can be reached @ ###-###-#### thank you in advance Please be informed, our company ran credit reportfor *** *** only on 12/**/If there are other dates that his credit was ran, it was not by our company Masterz Automotive will continue to cooperate with any further requests that may be made in this matterHowever, should your office have any suggestions with respect to a resolution of this matter, please contact us at your earliest convenience General Manager Norman B***

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*** *** *** *** ***Dear
*** ***: After
reviewing the materials forwarded by
your office we submit this
response to the consumer’s complaint*** *** purchased a BMW on 9/*/for $plus tax
and registration and due to his limited credit history lender would
not allow to lend him more money for additional back end financing to
purchase an extended warrantyAt this time Masterz offers *** ***
for to purchase the extended warranty at discounted price as a
courtesy we can try to get a new loan with the warranty for ** ***
subject to credit approval.And
the situation with the car fax regarding the accident vehicle was not
a structural damage an according to carfax shows car was in rear
accident not front.Masterz
Automotive will continue to cooperate with any further requests that
may be made in this matter.With
Regards, ___________________________*** ***GM

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*** *** ** *** *** ###-###-#### *** ###-###-#### *** *** *** *** *** *** ***
*** *** *** After reviewing the materials forwarded by your office we submit this response to the consumer’s
complaint *** *** called our service center and claiming that someone put aftermarket parts in her car which was not verified what kind of part was that, and she was asking if we will pay for her claimAt this point unfourtunatley *** can not pay for her claim unless it is clear with our service shop that her claim is valid, by taking the vehicle to our service center Masterz Automotive will continue to cooperate with any further requests that may be made in this matterHowever, should your office have any suggestions with respect to a resolution of this matter, please contact us at your earliest convenience General Manager Norman B***

*** *** visited Masterz Automotive on Sep ** and after conversation with him Issue was settled and he agreed to sign the general release.(document attached) We at masters hoping to do business with *** *** in near future againHe can contact us if he would need any further
informationThank you ***

check # *** for $was issued to alphera financial services for warranty cancelation on *** *** contract and hopefully this matter is resolvedI will be providing *** with tracking shortly thank you *** ***

I have had zero communication from the contractorHe has ignored all attempts to reach him.

Drear ***your car had a bmw warranty at the time of purchase and with your extended warranty the repair should have been covered maybe *** offered you used parts to put on the car, wen car was sold to you you had no issue with the car till recently that you had a problemAt this time I can offer you if you want to trade the car I will consider your repair and work with you on trayour vehicle

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is my second complaint against this businessThe business is not being compliant with there responseI was told that I would get a refund on my warranty that was purchased day of saleI am now being told that the warranty cannot be canceled, I called the warranty company myselfI was told from the warranty company that the dealership took care of the cancelationThe dealership is offering me less then half of what was paidThe warranty came out to $2,I am being told from Norman I can only get $1,backI have never even used the warrantyI am now getting the run around again after the 1st complaint was closed outThe dealership failed to keep there wordThe full $2,refunded. *** ***

[redacted] TELEPHONE ###-###-#### FAX ###-###-#### [redacted] ###-###-####   RE: ID# [redacted] Dear [redacted]: After reviewing the materials forwarded by your office we submit...

this response to the consumer’s complaint. Refund was issued to Sonja Codner on April ** for amount of $200.00 please see attached document Masterz Automotive will continue to cooperate with any further requests that may be made in this matter. With Regards, G ___________________________ Norman B[redacted] GM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]
Dear
[redacted]:
After
reviewing the materials...

forwarded by your office we submit this
response to the consumer’s complaint.
On
September /**/2014 [redacted] had interest to purchase a 2010 BMW
750, due to his credit situation was not approved for the lower rate
and payment where he wanted to be and Masterz automotive refunded his
down payment that was paid by debit card please see attached
document.
Masterz
Automotive will continue to cooperate with any further requests that
may be made in this matter.
With
Regards,
___________________________
[redacted]
**

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I would not want to do any business with masterz so I would not like to get another vehicle from them. It still does not help the fact that I was told that I bought a extended BMW WARRANTY when it is actually a 3rd party warranty. My car is leaking and the brakes are rattling I have only had the car since june I understand it is a used car but this should not be happening once I drove off of the dealership. I would like my warranty money to be refunded 2,300$ Since I cannot use it at a  corporate BMW dealership which I was told from Darrel and Joe that I would be able to. I have been dealing with these issues since the end of june. Somthing more has to be done.
 [redacted]

[redacted] purchased a 2014 BMW from Masters Automotive on 6/**/2017 and she agreed, signed and received her documents and the car same day. Our goal in masterz is to keep all our customers happy and satisfied, If she is not happy with her purchase, Masters Automotive will offer her to trade the...

vehicle for todays market value and will get her the vehicle that she likes. (Please see attached signed documents)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]