Evacuumstore.com

Revdex.com: While we are disappointed that the company didn't fully cooperate with our request, we can't say that we are surprised - based on our customer "service" thoughout the whole ordealWe look forward to simply putting this all behind us and moving forward.I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Hi I am sorry if the vacuum is not working, You my send the vacuum to us for warranty service,Also there has been a charge back of this purchase with the credit card, so the case will be addressed with the credit card company, If you have any questions please call [redacted] Thanks***

Hi ***, A full refund has been issued back to your [redacted] accountThanks***

Hi Sorry for any inconveniences with the broken part that arrived, We are submitting a full refund for both of your ordersThanks***

Hi I am sorry it there is any confusion about the refund.This transaction has been refunded on April 7th Thanks***

Hi ***,We can offer two solutions:First solution we can warranty the motor and ship it directly to you and you may install the new motor yourselfThe second solution you may ship the Central vacuum unit to our repair center and we will install the warrantied motorBut the second offer doesn't cover the cost to ship the central vacuum Please call ###-###-#### for help resolving this issueThanks ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [The defective brush and wand are two items that must fit correctly togetherYour offer to inspect only the brush does not make senseShould you not inspect the wand as well? I stated the same to customer service AFTER they told me my brush fits because he (name omitted) was able to get his brush and his wand to fit properly in the warehouse.] Regards, [redacted]

HiThe item ordered was on a back order from the manufacturer and the customer moved before the item was shippedSo when the order was shipped it went to the customers old addressI spoke with the customer and offered a shipping credit for any additional charges he has encountered to get the package back from his old address The customer has now received the items that he ordered to his new address.Thanks***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]

Hi [redacted] , Sorry if customer service was not helpful fixing your issue with the products you received.We will inspect the hard wood floor brush in question and will ship out a new floor brush after inspectionThanks***,

Thanks for contacting eVacuumStore.com It appears the Ms [redacted] used a debit card to make a transaction on our site She failed to provide the correct billing address so the credit card processor could verify the AVS Please see the attached file which shows mutiple declines from Ms [redacted] We did not receive a charge so there is nothing to refund Her bank put a temporary authorization on the funds so the funds we be lifted when her bank lifts the authorizations We apologize for the inconvenience but this is out of our control Please contact your bank so see if they will remove these temporary authorizationsPlease let us know if you have any additional questions

Hi [redacted] , Sorry for any confusion with discount coupons on our website.please provide me with your order number and I will discount the order 5% Thanks***

Hi ***, We sent a [redacted] payment to your email for the amount paid to return the packageThanks***

Sorry for any inconveniences with the central vacuum hoseWe will refund the customer dollars for the repair costbut unfortunately we do not refund shipping costsWe will still offer warranty support in the future for this product. Thanks,***

Hi ***, I am sorry for the experience you had with our company, We sent you a return label to send the products back for a full refund.Also for all of your inconveniences eVacuumstore.com with offer you a discount on the purchase of a new vacuum of your choice. please call and ask
for ***, *** Thanks, ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I received a refund in the amount of $3.99. I have NOT received an amount for $2.45.
Regards,
*** ***

Hi ***, please check your emailWe resent a *** payment to ***@***.com for the amount of 2.45 Thanks***

Sorry if there was any confusion with the shipping policy"Free shipping over $50" is offered to customers in the contiguous statesHawaii and Alaska are excluded(stated in the shipping policy). The customer is welcome to return the items for a refundIf the items are tested and deemed
defective then a full refund and shipping will be issued. Thanks,

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference
to complaint # ***.
To date, we have not received the credit. Company is giving you, the Revdex.com, the same run around
Regards,
*** ***