Evacuumstore.com

Hi We will email a return label to the customer and will process a refund when the order comes back Thanks,***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Hi Sorry for any inconveniences with the purchase.We were unable to ship to the address that was requested to ship toThe customer did a charge back for the purchase with the credit card company, and the purchase has been fully refunded back, Thanks***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Thank you for sending the prepaid *** label.The package was delivered on 5/3/16. Tracking Number: *** (***).Please refund $
Regards,
*** ***

Hi, Sorry for the back order on the parts, your order was refunded on the 12.2.16Any questions please call ###-###-####Thanks[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I called the company and spoke to a woman named [redacted].  I believe that is her name.  I called on April 28 or April 29.  I cannot recall what day it was.  I explained this situation to her.  She said she would call OR email me when she found out something.  To date, I have nothing in my [redacted] account and I have not received an email OR phone call back.  I'm not going to play a phone game with this company.  They have NOT refunded me $2.45. 
Regards,
[redacted]

Hi I am sorry if the vacuum is not working, You my send the vacuum to us for warranty service,Also there has been a charge back of this purchase with the credit card, so the case will be addressed with the credit card company, If you have any questions please call [redacted]Thanks[redacted]...

Hi [redacted], A full refund has been issued back to your [redacted] account. Thanks[redacted]

HiThe item ordered was on a back order from the manufacturer and the customer moved before the item was shipped. So when the order was shipped it went to the customers old address. I spoke with the customer and offered a shipping credit for any additional charges he has encountered to get the...

package back from his old address.  The customer has now received the items that he ordered to his new address.Thanks[redacted]

Hi [redacted], Sorry if customer service was not helpful fixing your issue with the products you received.We will inspect the hard wood floor brush in question and will ship out a new floor brush after inspection. Thanks[redacted],

Hi [redacted], Sorry for any confusion with discount coupons on our website.please provide me with your order number and I will discount the order 5%  Thanks[redacted]

Hi [redacted],We can offer two solutions:First solution we can warranty the motor and ship it directly to you and you may install the new motor yourself. The second solution you may ship the Central vacuum unit to our repair center and we will install the warrantied motor. But the second offer doesn't...

cover the cost to ship the central vacuum.  Please call ###-###-#### for help resolving this issue. Thanks [redacted]

Hi Sorry for any inconveniences with the broken part that arrived, We are submitting a full refund for both of your orders. Thanks[redacted]

Thanks for contacting eVacuumStore.com.  It appears the Ms. [redacted] used a debit card to make a transaction on our site.  She failed to provide the correct billing address so the credit card processor could verify the AVS.  Please see the attached file which shows mutiple declines...

from Ms. [redacted].  We did not receive a charge so there is nothing to refund.  Her bank put a temporary authorization on the funds so the funds we be lifted when her bank lifts the authorizations.  We apologize for the inconvenience but this is out of our control.  Please contact your bank so see if they will remove these temporary authorizations. Please let us know if you have any additional questions.

Hi I am sorry it there is any confusion about the refund.This transaction has been refunded on April 7th  Thanks[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Hi [redacted], Sorry for any confusion or delay your order has been refunded today,  Thanks [redacted]

Revdex.com:
While we...

are disappointed that the company didn't fully cooperate with our request, we can't say that we are surprised - based on our customer "service" thoughout the whole ordeal. We look forward to simply putting this all behind us and moving forward.I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the...

business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
[The defective brush and wand are two items that must fit correctly together. Your offer to inspect only the brush does not make sense. Should you not inspect the wand as well? I stated the same to customer service AFTER they told me my brush fits because he (name omitted) was able to get his brush and his wand to fit properly in the warehouse.]
Regards,
[redacted]