Ever-Green Tree Care Inc

Revdex.com
Revdex.com of Alaska, Oregon & Western Washington
*** ***Revdex.com Resolutions Consultant
Re: ID# ***
Customer Information:*** * *** *** *** *** ** Seattle , WA 98115Daytime Phone: ***E-mail: ***
Complaint Involves:Customer
Services Issues
Customer’s Statement of the Problem:Business contacted my 86-year old mother (hard of hearing, confused) several weeks ago, said that we had tree damage at our apartment building, and they wanted to do an estimateShe said they had to talk with me (property manager), but went ahead and scheduled an estimateShe gave me their contact information, but before I could call to cancel, they called my mother, and she canceledThey called again today, and she told me that they said said they would be out tomorrow to work on the treesWhen she asked if they had talked to me, they told her they had talked with me (I have never talked to them)I got their name from the phone CID, phone number is not even connected to voice mailI found them online, left messages at several numbers and said they are not to come out or do any work, and that we didn't want to do business with themThey did call back in response to one of my messages, and I repeated aboveThe person said my mother misunderstood the purpose of the visit tomorrow and that there is a note on the file saying they are to only deal with meWhen I said their caller lied and said they had contacted me, the person said it was because that caller was filling in for someoneI told them that I did not want them to come out for any reason, I never wanted to do business with them, these are not reputable business practices, and that I am going to report themI am on hold with the police to make sure that if for some reason they do come out, there is a report on record that they do not have any authorization to do an estimate or any workThere is online record that their telemarketing practices are unsolicited, repetitive, and unappreciatedI am concerned that they are also dishonest and taking advantage of an older adult with limited capacity
Desired Settlement: No further contact by the businessThat this company's questionable business practices continue to be on record with the Revdex.com for others who might look them up
Business Response:
It is evident that “CONFUSION” is the key word with this situation. This is the information in our data base: “Would possibly like some trees removed /cleaned up RESCH appt 3/@11:00.” Daughter is manager and is in charge of all maintenance hiring including trees“Daughter called irateTake Off List!!!!!!!!!”
This is the information that is available for the appointment setters for our company. This contact was strictly to set an appointment to have an Arborist meet with the owners of the property. No appointment was set to have a face to face meeting. Ms*** made it clear she did not want to hear from us and was taken off our call list.
There never was a signed contract!!! No work would ever be done without a face to face meeting with the owners of a parcel; a contract would be in place that was signed by all parties and a deposit made for the service.
The property owner would have a copy of that contract, it would state exactly what service would be performed and the terms of payment. No one from the appointment setting department would tell them that a crew was coming out to do any work because they have no idea when a job is scheduled
We have been in business since 1986. If we preyed on the elderly, as suggested, we would have been drum out of business years ago. We would not have an A+ rating with the Revdex.com
Does Ms*** have a contract in place? NO
Did she meet with an Arborist from Ever-Green Tree Care, Inc? NO
Ms*** has been taken off our “Call List”. SHE WILL NOT BE CONTACTED.
She contacted us to cancel; she made a Revdex.com complaint; she contacted the Attorney General and contacted the Police!!
This is a tempest in a tea pot, confusion of what actually occurred, or what we were attempting to do is exactly what this is all about. An appointment was trying to be set to have a meeting with the property owner. As Ms*** states “She does not want any contact, does not want work done.” We agree entirely and will not be conducting any business with her.
Kathy K***
Office Manager
Ever-Green Tree Care, Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

9/11/2015*** ***Revdex.com Resolutions ConsultantCUSTOMER EXPERIENCE INFORMATIONCustomer Information:*** *** *** *** *** *** Edmonds , WA 98026Daytime Phone: ***E-mail: ***@hotmail.comComplaint # ***Consumer Response: Thank you for the update, I appreciate that the license was provided but notconveyed when the representative approached herI also don't like that she wasgreeted the way she was as originally mentionedIf the work performed with theCity or on behalf of the city another method of solicitation would have beenpreferredIf this is a solicitation for a service I do not wish to beapproached, contacted, emailed, or mailed information*** ***Good afternoon:We appreciate the information relayed in the response. We will immediately remove your phone numberprovided in the complaint and the address and they will be placed in our “Do Not Call”, “Do Not Approach List”. Ido apologize for the offense taken when your wife and young children were approached. We will definitely not contact you again.My apologies,Kathy K***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
We have just returned from our Christmas trip to Australia and picked up our mail today In the mail was check for a full refund from Evergreen Tree Service I was not able to answer your inquiry about a resolution before because I was not aware of the check until today.Please annotate in the case file that the complaint was satisfied in full Thank you for your assistance in this matter
Sincerely, *** ***

Revdex.com
*** ***
Revdex.com Resolutions Consultant
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December 29,
?
Re: Complaint #***
?
Dear *** ***:
?
Ms*** *** signed a contract that clearly stated the work that was to be performed.? We were to “Crown Clean One Fir Tree”
for $500.00.? She did not, nor did her salesman state on the contract “She wanted only branches removed.”
?
The crew performed the service as they stated below:
“We went through the canopy of the tree removing the broken, dead and dangerous branches and thinned? the tree appropriately so the wind can pass through more effectively.”? When we were done Ms*** was wondering why I hadn't taken a significant portion of the large structural branches off the treeShe was concerned that they would fall off the tree.? I explained to her that these limbs were all individually checked for integrity and left because they? are the strongest limbs on the tree and provide the structure of the treeIf you start taking out a lot of large branches in a tree like this there's too much space in between the remaining branches and then in a load such as ice or snow or heavy rain they tend to snap off because there's nothing there to support themIt would not be my recommendation remove these limbs because it would actually end up making the tree more dangerousI explained all these things to her; before I left she signed a satisfaction sheet and gave me a check in full for the balance.”
?
This crew performed services for the tree on Ms*** property; Ms*** derived benefit from the services provided.? We did not call the 10% discount of $and a $Starbucks card with our apologies -restitution.? This was in compensation for her misunderstanding the scope of work that was done.? Had we done what she wanted it would affect the structural integrity of the tree.? We offered her that compensation as a sign of good will.?
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She expects the crew and salesman to go without compensation for work that was performed that she derived benefit for… making her tree a safer tree…..? ????
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We will refund the balance of the money for all the work done that she refuses to pay for.? She will be taken off all of our lists so she will not be contacted again.? Another company can perform what she wants whether it is in her best interest or not
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Sincerely,
?
Kathy K***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is sufficient ? I would note that this all happened because of an unsolicited call to my mother and pressured sales practices? We never solicited their services -EVER- and my mother felt pressured -- even with that first call -- to schedule something, even though she told them at that time they would have to talk with me? I would consider this issue "closed"? I would not consider it "satisfactory"?
Sincerely, *** *** ***

I would like to accept Evergreen’s offer of a $payable to me at the address below.?

A check will be cut this Friday

Copy of the POA is required before anything can be discussed with the son in this format

Thank you for the update, I
appreciate that the license was provided but not conveyed when the representative approached herI also don't like that she was greeted the way she was as originally mentionedIf the work performed with the City or on behalf of the city another method of solicitation would have been preferredIf this is a solicitation for a service I do not wish to be approached, contacted, emailed, or mailed information[redacted]

? Company Response: ? ? We must be doing something rightThousands of clients are pleased with our services in Washington State every yearMaybe you should see for yourself why clients are returning again and again to utilize our services.? We are setting the pace when it
comes to managing our Urban Forests; management of the trees is what makes this possible.? If we took out all the trees as you suggest; we would be taking ourselves out of the industry.? Healthy trees benefit us all.? ? We are the largest “Tree Preservation” company in the Pacific Northwest.? We do not suggest removal of trees that are healthy; this is your personal opinion.? ? We have been in business since 1986, with an A+ rating with the Revdex.comClients have the right to choose the company they want to provide services.? Big Brother in the form of an HOA; should not have the right to take that choice away? Current residents of Parkside should be encouraged to get more than one estimate for the work needed on their trees.? This is just good practice.? ? Sincerely, ? Kathy K[redacted] ? ? Kathy K[redacted] Office Manager Ever-Green Tree Care, Inc800-684-Fax 866-875-

? Revdex.com ? Customer Information: [redacted]? [redacted] ? [redacted]? [redacted]? [redacted] The details of this matter are as follows: Complaint Involves: Billing or Collection Issues
Customer’s Statement of the Problem: They never finished the workWhenever I call them and tell them I will pay for the work done, they said they would look into it and call me backThey never call me back yet send me over-due bills and said they will send me to a collection agencyThey told me not to pay so they can fix the problemAlso your web site says they are not a creditable Revdex.com business but on there web page they say they are Complaint Background: Product/Service:? Tree servce Purchase Date:? 4/2/Problem Occurred:? 4/16/Model:? Account Number:? Order Number:? Talked to Company:? 6/2/Talked to Company (2nd):? 6/23/ Name of Salesperson: ? Purchase Price: $Disputed Amount: $ Desired Settlement: Billing Adjustment I just want to pay them what I owe and have them leave me alone Company Response: We are an A+ rated Revdex.com company.? We no longer provide service in the Spokane market so we no longer carry that market.? The west side of the state with the address of [redacted]? will show you our accreditation? Mr[redacted]? work started March 24th.? We were unable to perform part of the work for safety reasons.? We credited the work we were unable to do and sent the new statement with the changes reducing the amount owed on April 4th.? ? No payment was forthcoming so past due statements were sent.? We received the Revdex.com complaint on the same day that Mr[redacted]? paid for the adjusted invoiceWe are paid in full and are fine.? I assume he is as well

Complaint: [redacted]
I am rejecting this response because:I received a very nice phone call from a representative of Evergreen, apologizing for the experience and informing me that they would be refunding my mom's money. The caller was professional and I let him know that I appreciated it.The reason I am rejecting the response is that when the refund check came, it was for Mom's first payment of around $470, but did not include the initial deposit that was also charged to her of $140. That charge also needs to be refunded to her. As soon as I hear that she has received that amount, I will be happy to accept the response.If Evergreen requires records of the deposit charge, they can let me know via my direct email, which they have on file.I'm pleased that this matter will soon be settled.
Sincerely,
[redacted]

Revdex.com
*** ***Revdex.com Resolutions Consultant
?
?
January 13,
?
RE: Complaint ***
?
Good Afternoon:
?
Our consulting Arborist responded:
?
Initial conversations with *** and *** were to analyze the trees on their new property
They expressed the desire for removal of a Poplar and Douglas Fir? They decided to have the Fir and Poplar removed; approved; signed the contract and gave a 10% deposit
Prior to the scheduled date to do the work, they had someone else trim some of the limbs over the house on the Fir tree(The other company trimmed foliage, not long limbs.)
I met *** at 8:am the next day to go over the work to be done with the remaining poplar ??" the contract was adjusted ??" (since they had breached the original contract and used a company to do work on the Fir).?
?
We removed the Poplar as contracted.? The cost for the service was bid correctly and completely in line with the fees we charge all our clients.? No refund will be forth coming for removal of a 110’ tree that took more than one day to remove.? ?
?
Safety wise, I instructed them that the Fir tree was about as clean as could be (Evergreen tree had previously trimmed the tree for the old owner 2-years prior) they wanted it removed and then changed their minds.? How is this unfair business practices, they had someone else in to do the pruning on this tree that they decided to do
?
I advised them that we use outside vendors that come pick up the larger trunk wood at a charge of $per cord.? They stated they didn’t want to pay any more money.? I spoke to them about trying to give the wood away.? We agreed that if they couldn’t give the wood away they could contact our vendor for an exact price of removing the remaining wood.? (I actually saw someone with a truck picking up some of the wood the next day, so I thought all was good.)? ?
?
I also advised them that Evergreen does not stump grind that we also use vendors that do that work.? I had guestimated a price of appx$450.00.? I told *** that the grinder companies would give them an exact price up front before doing the work.? They would pay the grinder directly
?
Now they want a refund for wood removal and stump grinding ??" something that we do not do.? ? We do not provide this service, they were told that.? Why would we pay them $to haul the wood and remove the stump from a 110’ Poplar.? ? ?
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This is an offer in good faith ??" I will offer $and they will be taken off all contact lists.? ? They will have a removal at a substantially reduced price with this offer!!!?
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I await the response,
?
Kathy K***
Office Manager
?
?
?
?

9/4/2015Good afternoon,We are licensed by the City of Edmonds to perform this service.? See the attached license for the year of 2015.? It is in compliance as stated in the Ordinance.Kathy K[redacted]Office Manager
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

September 8,
?
Revdex.com
[redacted]Revdex.com Resolutions Consultant
?
RE: Complaint ID [redacted]
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Complaint Involves:Advertising Issues Customer’s Statement of the Problem:We live in a private community with a 'no solicitation' policyEmployee came to the door
alleging they had worked for a neighborI checked with the neighbor and they have denied using this company.Complaint Background:Product/Service:? tree carePurchase Date:? 8/30/2016Problem Occurred:? 8/30/2016Model:? Account Number:? Order Number:? Talked to Company:? 8/30/1982Name of Salesperson:? Purchase Price: $0.00Disputed Amount: $Desired Settlement: No further contact by the businessNo solicitation in the Crystal Lake, Woodinville community
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Business Response:
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Good afternoon:
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We will put [redacted], Woodinville , WA on our “Do Not Approach List” and she will not be contacted again.? ? ? If she would like to give us her phone numbers that reach them, they will also be put on the “Do Not Call List”
?
Our canvasser actually spoke to the husband about “meeting” with a neighbor named [redacted] (9-1-@ 4:00PM), and we have “worked" with one of her neighbors ([redacted] on Crystal Lake Rd)
Our canvasser said that there was a no soliciting sign in the front of the development, but this house did not have a sign
Our canvasser said that she spoke with the husband, who took extensive time discussing all the tree issues he had throughout his backyard.?
Apparently, the husband went in to see if his wife wanted to meet with us; she became angry because she had just said no to one of our telemarketers.? He came out and said no
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Thank you,
Kathy K[redacted]
Office Manager
?
?
?

A check will be cut this Friday.

Revdex.com
[redacted]Revdex.com Resolutions Consultant
 
 
January 13, 2017
 
RE: Complaint [redacted]
 
Good Afternoon:
 
Our consulting Arborist responded:
 
Initial conversations with [redacted] and [redacted] were to analyze the trees on their new property....

They expressed the desire for removal of a Poplar and Douglas Fir.  They decided to have the Fir and Poplar removed; approved; signed the contract and gave a 10% deposit.
Prior to the scheduled date to do the work, they had someone else trim some of the limbs over the house on the Fir tree. (The other company trimmed foliage, not long limbs.)
I met [redacted] at 8:00 am the next day to go over the work to be done with the remaining poplar – the contract was adjusted – (since they had breached the original contract and used a company to do work on the Fir). 
 
We removed the Poplar as contracted.  The cost for the service was bid correctly and completely in line with the fees we charge all our clients.  No refund will be forth coming for removal of a 110’ tree that took more than one day to remove.  
 
Safety wise, I instructed them that the Fir tree was about as clean as could be (Evergreen tree had previously trimmed the tree for the old owner 2-3 years prior) they wanted it removed and then changed their minds.  How is this unfair business practices, they had someone else in to do the pruning on this tree that they decided to do.
 
I advised them that we use outside vendors that come pick up the larger trunk wood at a charge of $100 per cord.  They stated they didn’t want to pay any more money.  I spoke to them about trying to give the wood away.  We agreed that if they couldn’t give the wood away they could contact our vendor for an exact price of removing the remaining wood.  (I actually saw someone with a truck picking up some of the wood the next day, so I thought all was good.)  
 
I also advised them that Evergreen does not stump grind that we also use vendors that do that work.  I had guestimated a price of appx. $450.00.  I told [redacted] that the grinder companies would give them an exact price up front before doing the work.  They would pay the grinder directly.
 
Now they want a refund for wood removal and stump grinding – something that we do not do.   We do not provide this service, they were told that.  Why would we pay them $1420.00 to haul the wood and remove the stump from a 110’ Poplar.   
 
This is an offer in good faith – I will offer $1000.00 and they will be taken off all contact lists.   They will have a removal at a substantially reduced price with this offer!!! 
 
I await the response,
 
Kathy K[redacted]
Office Manager

I would like to accept Evergreen’s offer of a $1000 payable to me at the address below.