Everest Merchant Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], have now received the refund check and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

In our attempts to rectify this matter, we have reached out to the merchant and we have closed the account as well as refunded the total amount requested for the two months.

To whom it may concern, Everest Merchant Services has tried to contact the merchant in regards to this latest issue and we were unable to get a hold of anyone. we have went ahead and closed out the account and refunded the total...

amount taken out of the account since the previous refund. we will continue to get in contact with the merchant this way we can specify what has been done on the account. the Merchant should see the refund within seven to ten business days.

Revdex.com:At this time, I have not been contacted by Everest Merchant Services regarding complaint ID [redacted].Sincerely,[redacted]

To whom it may concern, the merchant has been contacted and a refund has been submitted for the termination fee. while taking a look into the account the termination fee was applied when it should not have been and the merchant...

should see the refund within seven to ten business days.

To whom it may concern, in regards to the issues with this account, the account has been closed out and the merchant has been contacted as well as all issues have been clarified and resolved with the merchant.

Revdex.com:At this time, I have not been contacted by Everest Merchant Services regarding complaint ID [redacted].Sincerely,[redacted]

the request has been put in, and the refund should appear within the next seven to ten business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

Refund has not yet been received. If the refund is what was discussed over the phone today then I will consider the case resolved. The case should remain open until funds have been received... estimated 7-10 business days according to company.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: In June 2013 our company transferred credit card processing from Everest Merchant Services to another company. I thought I had cancelled my Everest Merchant Services account at that time. It was a process that was not made easy for me, getting a hold of a representative from Everest Merchant Services being the biggest hassle. Funny, they were quick to contact me when I had originally called about using their service all those years ago. Unbeknownst to me and for a reason that has been lost to time, my account with Everest Merchant Services was never cancelled. So for 18 months now Everest Merchant Services has been auto-debiting my bank account monthly and annual charges for a service that I have not been using and did not know I was paying for. When I finally got a hold of someone (name withheld) at Everest Merchant Services about this I was told in essence "tough luck". It was explained to me that I should have been logging in to THEIR website and typing in my account number to view charges. I was never sent any bill, any notification of monthly charges, yearly charges, [redacted] charges (which I'm [redacted] compliant through another company and always have been so I don't understand how I can be charged for that) etc. Only a close review of my banking statements revealed that I was still paying them. By the way, it does not say "Everest Merchant Services" on the bank statement when they auto-debit. It just says "Merchant Services" so it was a pain trying to find out who that actually was since there are lots of different results in a [redacted] search of "Merchant Services". I should've known it was them right away but forgive me for not thinking a company I was with for years would be siphoning MY money out of MY bank account with no notification. Remember, I called and told them I wanted to cancel and thought I had completed the process. Certainly no one at Everest Merchant Services led me to believe that I had indeed not cancelled. Their dismissal of my claim when I talked to them on the phone made me feel like such a victim. I was told they can't refund charges. Can't? More like won't! Bottom line- they received (more like took) money from me for 18 months and provided me nothing for that. I don't see why its unreasonable that I be refunded. I have cancelled my account with them (or at least I think I have and this time was told that it was indeed cancelled). I'll have to wait for my next banking statement until I believe that.Desired Settlement: I would like to be refunded the full amount of charges taken out of my bank account between June 2013 and present day.

Consumer

Response:

At this time, I have not been contacted by Everest Merchant Services regarding complaint ID [redacted].Sincerely,[redacted]

Review: one of the reps came and offered me their service for a better rate than what I already have , the 1st month was for trial and from day one the machine wasn't working so I called the rep he never came and then I call the rep to cancel but he told me he dont work in the sales department anymore ,so he gave me another number but icould not get it canceled and they charge 730 dollers from my account I dont know for what.Desired Settlement: need them to refund my money and take their euipment.

Consumer

Response:

At this time, I have not been contacted by Everest Merchant Services regarding complaint ID [redacted].Sincerely,[redacted]

Review: I have been with the company since December 2012. I signed an "agreement" I was told there were no monthly charges only swipe fees per transaction. The agreement states that I have to process a minimum of $50 per month which I do, but every month since January 2013 they have collected fees ranging from $60-75 and this month it was $210.32 I have called to complain often and no one can explain to me why I am receiving these charges. I no longer wish to do business with them and there is a early termination fee of $495 which they have already more than collected from me in fees. I only wish to return their equipment and not have to pay the termination fee since I feel they have already done so without explanation.Desired Settlement: I have stated above

Business

Response:

This letter is in response to merchant's response to a Revdex.com complaint (complaint ID number: [redacted])

by:

The merchant signed an application which I have included which indicates a monthly minimum of $50. She does not understand that a monthly minimum does not indicate that she only needs to process $50 a month in revenue to not incur it but that she needs to have processing fees of at least $50 otherwise her fees will get raised to $50. Here is an entry from Wikipedia about monthly minimums for credit card processing:

"The monthly minimum fee is a way to ensure that merchants pay a minimum amount in fees each month to cover costs from the provider to maintain the account. If a merchant's fees do not equal or exceed the monthly minimum they will be charged the difference up to the monthly minimum."

She also signed for an Early Termination Fee of $49S. Since she terminated early and since she did sign an application with a monthly minimum of $50, we do not see any reason to refund her the requested

$515.00.

Please give me a call at ###-###-#### or send me an email at [redacted] if you have any questions.

Regards,

Business

Response:

We have decided to refund the $50 merchant's monthly minimums

for the nine months we charged her amounting to $450. She should receive a check in the mail for that amount. We have also sent a call tag for her equipment. We have also decided not to charge her an Early Termination Fee even though it's listed on her contact due to any inconvenience we may have caused.

Please give me a call at ###-###-#### or send me an email at

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I signed an agreement with Everest Merchant Services ( the sales person was [redacted]), to process my credit card transactions on Oct **, 2012. [redacted] talked very nicely and did everything to earn my business. After the agreement was signed and started working with them, slowly and gradually I realized that they have been overcharging me. I contacted several times and their explanation was not satisfactory. Then recently I wanted to terminate their services. I know I had inserted two clauses in my contract, "No Monthly fees", and "No contract" in the agreement. To my utter shock, when I called their customer service, I was told that I have to pay an early termination fee. I asked them to fax me a copy of my contract. They did fax me after couple of calls. When I saw the contract they had, What [redacted] had done that he had modified and tampered with the executed contract by deleting those two clauses. I still have the original copy of the contract. Since then, I have tried to call about 10 times [redacted], he has not returned my call. This is illegal with no explanation. I am going to attach both the versions of the contract, forged and the original. Please compare page 2 of the contract. We are also looking into legal action and filing complaint against [redacted] and his comany Everest Merchant and their processor, [redacted]Desired Settlement: 1) I want [redacted] to call me.

2) Issue me a letter accepting the wrong he did.

3) cashiers check of all the overcharges for 13 months.

Business

Response:

Dear Dispute Resolution Services,

This letter is in response to complaint # [redacted] by :

###-###-####

We have spoken to the merchant and sent an apology letter to

him from the sales representative as well as a refund check to the merchant.

The merchant no longer has any issues with us.

Please give me a call at ###-###-#### or send me an email

at [redacted] if you have any questions.

Regards,

Director of Operations

Review: Everest Merchant Services deception on annual and processing fees. Representative oral agreement did not match to the monthly statements received.

In addition no return service request or answering my phone calls or emails.

Unknown charges without knowledge.Desired Settlement: Refund on PCI Compliance fee(185.00 )when I have a certificate of validation.

Refund of Annual fee(200.00) when already cancel in December **, 2014.

Refund of Merchant Benefit club fee of 14.95 monthly for 9 months (134.55) with out knowledge.

Termination fee( 495.00 )when verbally agreed that I was not signing a contract, no where in the contract does it state the years of contract I was signing.

Review: Two months ago I signed up with this company employee [redacted]. He assured me they could work with my system and process my companies Credit card transactions. There was not fees or service charges and it would save me money. It has now been two months and the company has not been able to process with my system. They have been debiting my business Checking account a monthly $64.95 in Aug and sept "processing fee" that was unauthorized. I have tried numerous times to contact [redacted] by phone and I am unable to make contact. I looked up a phone number online for the company and I get no answer. I even tried sending a message via their website and the message will not send.

I have contacted my bank to stop any further transactions to this company.Desired Settlement: I want a refund of the $129.90 that this company took from my account without approval and without providing a service. I no longer wish to do business with this company.

Business

Response:

In our attempts to rectify this matter, we have reached out to the merchant and we have closed the account as well as refunded the total amount requested for the two months.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

EMS sent me a form to dissolve my service with them. I sent it by but have not been able to contact them since. They have responded with only one call but did not leave a phone number and the number I have is not responded to. I have stopped further payments at my bank and requested a refund of funds from EMS but they have not refunded my money. This company was never able to deliver promised services. I do not feel this matter has been resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

In regards to this complaint, the Refund was approved and submitted on 10/**/2014. The refund takes roughly seven to ten business days to show up on the business bank account or if the account has been closed out the check will arrive in the mail.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was told by the walk in sales agent that he could guarantee lower rates, save me money and would not be any hidden fees. He got me fill out the forms and sign the paper told me that it was just the application forms when I emphasized that I would only sign before I read the contract. I found out the paper I signed was the real contract when I received the terminal. I called them asking for a copy of my contract, and finally got it through email months later. And it’s a poorly copied image file. I can even read the terms because it’s all blurred.

They charged me $200 annual fee plus $64.95 monthly charge that was never mention during the conversation with the sales agent. I tried to contact the company, no one answered. I called [redacted]’s number, the voice mail is full. I contact the sales agent who got me sign the contract, he said he no longer work for the company. This is a typical scam business model.

I now request you to close my merchant account immediately. Waive the early cancellation fee. I reserve my right to take legal actions.Desired Settlement: I want my account to be closed permanently. Waive the early termination fee of $495.00. I already paid them annual fee. I think I got ripped off enough by this unethical company.

Consumer

Response:

At this time, I have not been contacted by Everest Merchant Services regarding complaint ID [redacted].Sincerely,[redacted]

Review: Since May, I canceled my services with [redacted]. Had several refund issues which has been dealt with and filed many claims for pending refunds. After speaking to 5 representatives for months, I have found that Everest Merchant Services been taking money out of the account. All phone numbers given by [redacted], [redacted] and priority system are all invalid. According to their agent Kareem Davis who was at the time gave us a contract with no change in rates or contract. It appears they been taking and trying to charge a termination fee based on priority system customer service but a claim has been filed with the bank so they won;t have access to any funds. However there are remaining charges thats been taken when we were not using their service. This is where I hope Revdex.com takes affirmative action and fully investigate their operations.Desired Settlement: The following amount charges are $74.95 and $80.95 dated on 8/*/15...$190 and 78.01 dated 7/*/15. 3 cancellation forms has been processed through [redacted] for all services. Promised no charges and refund but never fulfilled. After four months of repetitive complaints, one representative confesses and blames another third party company whom processes through [redacted].

Review: Company has charge a cancellation/termination fee in the amount of $495. This charge was in violation of the original signed contract. The contract stated that the termination fee would be waived, page 2 merchant application. Also in the contract was stated that if the cancellation is due to an increase in fees i.e. new fee added or change in the terms of said contract no fee would be charged. We canceled do to a change in the original contract i.e. increase in fees. We gave notice of the cancellation by certified mail and stated the details of the reason for the termination/ cancellation. After receiving our cancellation letter they requested us to fill out their own cancellation form which we promptly did. We again stated the reason for the cancellation and gave the detail showing there should not be any cancellation fee charged. After this process was completed we received our final merchant statement which showed a cancellation fee of $495.

There are other monthly charges that were being charged every month i.e. government compliance fee of $19.95 x11 months= $219.45 that was not in the fee detail of the original contract page 2 that we also request a full refund for. We tried multiple times to get the government compliance fee removed through the original sales representative and they were never removed or refunded.Desired Settlement: We request a full refund in the amount of $714.45.

Business

Response:

To Whom it may concern,

The merchant has been contacted as well as all issues have been resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Refund has not yet been received. If the refund is what was discussed over the phone today then I will consider the case resolved. The case should remain open until funds have been received... estimated 7-10 business days according to company.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The refund was approved on 7/**/2014. Please allow seven to ten business days for the refund to appear in the mail.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], have now received the refund check and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: English Tealeaves (ET) entered into an agreement in January of 2013 with EMS to process its Café credit cards. As of August [redacted], it was not possible to process cards in the Café and English Tealeaves notified EMS, that as you had not been able to offer processing in over 7 months, that they were terminating the agreement.

The Café finally attempted to process credit cards on July [redacted] and [redacted], having set up the Data Tran to the given instructions, but the device had been incorrectly programmed and could not add the tips for the two days. Sales were $1216, that would have charges of no more than $78.The device was returned by Priority Mail, to be returned after a day’s reprogramming, but never received. It also meant that ET had to go back to Mercury, having cancelled their agreement and request a continuation of processing.

The web site was also added to the package so that all the processing could be handled thru one Company. The contingency agreed upon was that this would not start until the Café processing was proven, and this was started on July [redacted]. ET would not have started this processing if it had been known that the Café processing was a failure. The web charges for the month of July, on sales of $142 were $84 (59%), which should have been a no more than $25(17%), with the agreed minimum of $15. For August sales were $198, so costs should be around $30. In addition one of the orders had a declined card for no apparent reason and the promised help was not forthcoming. No refunds have been received for months prior to July and the incorrect charges would have resulted in further additions to the amount needed to be refunded. This is why we terminated this agreement.

The agreements should have been cancelled earlier as the inability to process gift cards using the POS swipe was not possible and we were not told of this deficiency.

[redacted] has repeatable made assurances that the refunded charges were being processed and that the Data Tran device was being shipped. The charges and accounting from EMS appear to have completely broken down; with no one accepting responsibility for resolving the errors. The over 75 e-mails from EMS, covering these discussions show the problems encountered and the broken promises.

English Tealeaves has wasted many hours trying to get the processing working, had to devise a method to handle the gift cards that has made extra work for the Café personnel.

ET has had invalid charges debited to their bank account, shown on the attachment, that have not been refunded from March and now total approx $680.Desired Settlement: Although we have incurred additional charges from the gift card company that was never used, freight costs and loss of savings from using another processor, we are only looking to get the refund of $680 for charges that were made when they were not able to provide the processing service.

Consumer

Response:

At this time, I have not been contacted by Everest Merchant Services regarding complaint ID [redacted].

NOT SURPRISED - VERY UNETHICAL COMPANY

WE HAVE PUT THIS OUT FOR COLLECTION

APPRECIATE YOU TRYING HELP

Sincerely,

Business

Response:

We have sent him a reimbursement check of $680 for the fees incurred with us a requested. Please give me a call at [redacted] or send me an email at [redacted] if you have any questions.

Regards,

Director of Operations.

Review: On 2/**/2011 I sighned an agreement with the company for credit card processing. There was no cancellation clause in the agreemnt. Do to the sale of our business I cancelled my merchant account on 3/**/2014. The account was closed, charges for March were debited to my account and the equipment was returned and received 4/**/2014. The business relationship was closed.

On 5/*/2014 my bank account was charged with the amount of $ 559.64. Not being able to access the merchant account online anymore to find out what the charge was for I called several times and finally connected with [redacted] ([redacted]) who sent me a statement, which I received on May [redacted]. I was told that a mistake was made since our agreement exceeded the 3 year period. A credit was promised within on week. That would have been 5/**/2014. I sent a written request by fax and mail on 5/**/14 with copy to [redacted], their processing company. Additional faxes were sent on 6/** and 6/[redacted] No credit has been received not even a response to my letters and faxes. Very unprofessional!Desired Settlement: I like to see the charges of $ 559.64 reversed. (Cancellation fee $ 495.00, statement fee for April $ 50.00 and various Gov. and network fees $ 14.64)

Business

Response:

To whom it may concern,

the merchant has been contacted and a refund has been submitted for the termination fee. while taking a look into the account the termination fee was applied when it should not have been and the merchant should see the refund within seven to ten business days.