Everglades Farm Equipment

I contacted customer and apologized for the error in sending him a piece of direct mail? The error was corrected and manually removed from the list? The marketing department is creating a program to hopefully fix the issue but the changes in the way public data is non standardized makes it difficult to automate removing people from a list where manual removal is not economical? For example the property sometimes has "Lane" other times it has "LN"? The data providers are inconsistent in the application of a standard list so we have to create a program that takes every variation of each possible street suffix to make it recognize them regardless

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below ? Regards, [redacted] ***

This was a customer of a different company Quick Fix Real Estate Central VA LLC that was/is based out of Richmond VA.? We are very sorry for the experience that you had and any miscommunication that occurred.? Quick Fix Real Estate Central Virginia has closed and we are doing our best to help their past and current clientsWe are based in Roanoke, VA so in order to do this we agreed to a purchase price without seeing the property contingent upon a physical inspection.? In order for us to start our process and send a representative on a hour drive to do the inspection we required a signed contract spelling out all those terms.? Again we do this only in Richmond in order to help past clients of Quick Fix Real Estate Central Virginia.? Unfortunately there was a miscommunication of this process between you and us.? We are sorry for this and wish you the very best in your efforts to sell your home.? Please contact us directly if you need further assistance or clarification

We did not see records of a remove from list request so it has now been submitted and removed from our files? They should not get any more mailings.?

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

I have forwarded to our marketing department to remove from the list and manually done so? As we tell customers we have to have the mailing address exactly as it appears on the mailing piece they receive because the system automatically removes the addresses with a computer application that does an exact match to the address in our file? The address in our file matches the mailing piece exactly? We continue to strive to improve our response to getting people off the mailing list when they request that we do so

Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below I have received two postcards since May, the last one came this past weekend Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have received another mailing from Quick Fix Real Estate This is after the day period you stated they would stop Please take me off your mailing list
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I contacted customer and apologized for the error in sending him a piece of direct mail The error was corrected and manually removed from the list The marketing department is creating a program to hopefully fix the issue but the changes in the way public data is non standardized makes it difficult to automate removing people from a list where manual removal is not economical For example the property sometimes has "Lane" other times it has "LN" The data providers are inconsistent in the application of a standard list so we have to create a program that takes every variation of each possible street suffix to make it recognize them regardless

Sorry for the duplicate mailing It appears to be a system error We removed them from the mailing list but the address they submitted for removal was slightly different than the actual mailing list Our records have the mailing address as ** *** ** but the customer submitted ** *** *** We caught it manually the 1st time but when the list was updated the removal software does not recognize similar addresses, it works on exact matches The removal software uses an exact match so it did not automatically remove it from future mailings I have updated the software that does the removal We send over 15,pieces of mail a week so we rely on automation and apologize for the inconvenience Thank you for letting us know so we can save paper from being wasted

Initial Business Response /* (1000, 8, 2015/10/02) */
Hi...I am the owner of Mikes Muffler....This individual *** *** is a beligerant person and the police was called on her ....she originally called for an estimate to install shocks that she supplied for her husbands truck because he
could'nt install them himself....a quoted her a price of and she agreed....this truck is a f-with ohio rust cancer all over it...and during the installation the left front brake hose fell apart due to the deteriorated condition and age of the vehicle...I informed her and her husband of the situation as it happened and offered to replace this deteriorated hose for cost only...about a and she became baligerant...shortly there after we called the police and filed a police report against her and then her husband came and appologised and allowed us to repair it and was very satisfied...the end ...if you would like a copy of the police report ...let me know and I will be happy to do so....thank you for your time and consideration
Initial Consumer Rebuttal /* (3000, 10, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They clearly broke the line it had brakes when it went in then they didnt have brakes when he gets there to pick it up he was going somewhere else to fix brake line and they held his truck hostage and wouldn't give it back Mike wasn't even there he has no idea what happened his employee called me an ignorant *** that's not professional they told *** he couldn't have his truck till he fixed it we were gonna tow it to a new shop they refused to give it too him and mind u when he told them to fix it he didn't trust them after they broke it we had a tow truck on its way that's not good business etiquette we've went there in the past never has he did this he list a customer and I will tell people never to go there unless u want screwed over
Final Business Response /* (4000, 13, 2015/10/06) */
I wasn't initially there....but when I arrived I talked to *** and he gave the ok and looked at the rotted old line and gave permission to do the repair...which I only charged him
Normally I would have charged or more...I can't understand why *** is giving me such a difficult time over thisNormally most shops refuse to install customer supplied parts....but I installed their shocks for them at a great price...they own ***'s pest control...hence....*** was happy and satisfied per his own testimony

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We apologize for the frustration with receiving marketing in the mail. We offer services to buy properties directly from owners without going through traditional real estate means thus verifying they are on the *** is not part of the solution we offer. However we will happily remove you
from the mailing list and have done so now. There may have been some confusion since you contacted us about receiving an offer and not initially asking to be removed from the mailing list during the time your home was listed on the ***. Regardless I have personally check the current mailing list and your address you submitted with this complaint is not on the mailing address. It is possible since you moved that you received mail at a new mailing address that was not on our do not contact list. Thanks and congratulations on selling your home

We were contacted on January 13th to remove the customer from our mailing list There are other people that send similar mailings as we would not mail someone or times in a day span We have had this happen before where they thought it was all coming from us and when they checked
their records they noticed it was different companies sending them a letter or card However we have removed them from the mailing list It should have been explained that the mailings are planned in advance and take a few months for the list to get refreshed and the name removed from the mailing list So they can throw away any future mailings and expect for the mailings to stop from our company in the next days You should note this is the same standard practice with mail order catalogs and other direct mailers

We did not see records of a remove from list request so it has now been submitted and removed from our files They should not get any more mailings.

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

This was a customer of a different company Quick Fix Real Estate Central VA LLC that was/is based out of Richmond VA. We are very sorry for the experience that you had and any miscommunication that occurred. Quick Fix Real Estate Central Virginia has closed and we are doing our best to
help their past and current clientsWe are based in Roanoke, VA so in order to do this we agreed to a purchase price without seeing the property contingent upon a physical inspection. In order for us to start our process and send a representative on a hour drive to do the inspection we required a signed contract spelling out all those terms. Again we do this only in Richmond in order to help past clients of Quick Fix Real Estate Central Virginia. Unfortunately there was a miscommunication of this process between you and us. We are sorry for this and wish you the very best in your efforts to sell your home. Please contact us directly if you need further assistance or clarification

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
I have received two postcards since May, the last one came this past weekend
Regards,
*** ***