Evergreen Accounting

Response- I would like to apologize that we did not meet our customers’ expectations during her relocation with usI would like us to get this resolved, in an effort to put this behind us I am going to offer a 20% discount on the move which is $Attached is the settlement agreementThanks and best regards,Ashley H [redacted] Director of Customer Care###-###-####

We have been in contact with [redacted] and [redacted] in regards to the overflow items unable to fit on the initial shipment to their North Carolina homeTheir shipment came in overweight and we are not able to transit more than the legal weight on any of our trucksWe have Pieces of fence and ladders yet to deliverThe items are loaded on a truck and headed in their directionI notified [redacted] of this once the truck was loaded [redacted] did contact us in regards to her claim on June 3, A claims packet was mailed to her home on June 4, We have not received her completed claims packet to dateOnce we receive the list of damaged items, we will be glad to work a settlement outI truly apologize for the delay, but we cannot have more weight on the trucks than legally allowed.Thank you, [redacted] ***

I am sorry that Mrand Mrs [redacted] are not satisfied with our serviceWe quoted the moved based upon the information provided by Mrs [redacted] over the phoneWhen my crew arrived there was significantly more to move than expectedWe spoke with them that morning that it would be best to load the truck with as many items as possible and we would have to pick up the remaining items before Sunday, because the lost possession of the homeMy initial crew left the packing materials they brought for the second crew to be able to packMy second crew arrived Sunday to load the remaining itemswe delivered those items Sunday eveningWe have not been paid for that portion of the services yet.We have been in constant contact with Mr [redacted] in regards to his damagesMy repair person has been to the home multiple times to repair damaged items and measure the broken glassMr [redacted] requested the glass be delivered this week and that has been completedI am glad to resolve any other issues if any remain[redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below All My Sons Moving responded that only fence panels and a ladder are yet to be delivered; below is a list of items we have not received yet All My Sons Moving loaded these items from our property to be delivered:Craftsman Riding Lawn mower (Craftsman horse power, hydrostatic transmission, inch wide cutting deck, with bin grass collecting system)foot extension ladderfoot step ladderIndustrial strength moving dollyboxes of ceramic floor tile ft high ceramic amphora outdoor vasegallon SOLO back pack sprayerQty 4: custom made, 16ft long by ft high, heavy gauge, welded grid livestock panels with assembly hardwareQty 2: custom made, 14ft long by ft high panels with gates, heavy guage, welded grid livestock panels with assembly hardwareIn regards to the load being overweight; it was the estimate given to us by All My Sons Moving company that listed the delivery date of 5/9-5/and a representative from All My Sons Moving Co( [redacted] ***) had seen all our items to be shipped when the price and delivery dates were given Our price of $7,615.46,was paid in full per the contract on 5/19/2015, and now (months later) we have not received our shipment, yet full payment was collected.Lastly, we have not submitted the damage complaint form as not all our items have been delivered and are awaiting to complete and submit the damage complaint form when all items have been delivered Regards, [redacted]

We sent a settlement agreement based on the legal liability signed by the customer on the moving contract for service which is $per pound per articleWe will consider this a written refusal, the claim will be brought to the claims review board and a determination will be made if an increase will be offered above and beyond the contractual liability

Good morning, per the notes in the system it states that your items have been repairedI apologize if there is a disconnect, will you please call Ron C [redacted] at ###-###-#### for clarification on the repairs

Alfonso advised me that he would only charge me the two hour minimum which is what I paid The two men that moved my furniture even commented that my boyfriend and I were getting a great dealThere was no conversation around owing a balanceWhen Alfonso called me, he asked me to meet him half way and tried to threaten meI paid what Alfonso advised me to pay on the day of the moveHe said I will only charge you the two hour minimum even if it takes longerI am not responsible for the charges they are asking forIf the movers felt the move would take longer, they should have told Alfonso that it would

God morning, as stated and agreed upon on the settlement agreement, we have days to process all checks, Ms [redacted] check will be processed and mailed according to the terms of the agreementWe are sorry for any misunderstanding and we assure our customer that the check will be processed in timely manner

We are very sorry, we fully admit that this should have been a simple fix and it has turned into way more than that, the table continues to bubble due to the metal and glass touchingWe are diligently working to have this corrected and we want a satisfied customer that is our goal and our intention, we appreciate you working with us, please feel free to call us at [redacted] So we can communicate with you exactly what we are doing to get this taken care of for you

Deborah T*** moved with All My Sons Moving & Storage of Phoenix on December 19, Shortly after her move she notified my company that she had some damage to her tableWe apologized and scheduled a repairman to come repair her table times, of which she did not show up for her
appointmentsWe gave her the contact information for our Customer Care Department so we could finalize a settlement for her damage claim.Deborah called customer care on February 16, She emailed a demand letter that same day to Ashley H***, in our Customer Care DepartmentShe requested $to repair her damaged tableOn March 2, 2015, we received her claims packetShe claimed damage to the table with a weight of lbsHer valuation for the damage is at cents per pound per articleI have attached her signed *** ** *** and addendum which she accepted the cents per pound valuation in multiple locationsOur liability, per contract is for $we made a good faith offer of $to settle with MsT***This is more than times our liabilityThis offer was sent to her on March 9, 2015.On April 9, 2015, we received a letter from her attorney demanding $On April 14, 2015, we provided the attorney the settlement letter for $that was sent to MsT***.On November 30, 2015, we received a compliant from the *** ** *** *** ***That complaint has been answered today, December 1, 2015.I believe we have acted in good faith to resolve MsT***'s claimHer liability is only $and we have offered $The cost of full replacement coverage would have been more than the difference of our offer and her loss. Thank you, Ron C***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Good afternoon Mr***,I received information from the Revdex.com with your response to my claim and needless to say after reviewing your statement to them I will be seeking a full refund of the $407. I changed my mind of agreeing to $based on the following issues:Failure of management to follow through on multiple attempts of following up with me in returning my calls including yourself Mr***I was never sent a claim packet from yourself or any of your employee's to my email ***@***.*** until today when we spoke on 7/23/2015, when I just wanted to end this whole process all together You never advised me on contacting the police, I'd advise you I would take that necessary stepAnd finally there is to many inaccuracy ranging from yourself and employees.I will be forwarding this information to the Revdex.com and the office of attorney general I believe you have not put your best foot forward in good faith with resolving this issue That is my reason of change of heart We can settle this issue now for a full refund or let it play out through the system
Regards,
*** ***

Please contact the Customer Care Tean at ***

They are supposedly currently having the headboard fixed however they will not reply with the status of the glass bar top and they were unable to fix my workbench which has a large cross grain gauge across the top

We did advise the customer we would give a discount onfuelHowever no other promises were madeWe worked very hard to give our customer the best moving experienceWe do have to collect for the services provided

THis customer has already paid the absolute minimum, there is nothing else we can do, we only charged the customer $We cannot give the customer all the money back

Mr*** has contact us on multiple occasions in regards to his missing candlestick holderWe have spoken with him on each call as well as I have left him multiple messages in regards to his missing itemHis move went from Glendale to Tempe on the morning of July His move took a total of
1/hoursIt was not a very big shipmentMy crew checks the truck at the end of each job to make sure the truck is empty and everything has been deliveredMr*** says he was not there when this check happened on his moveI personally spoke with him to hear his claimI apologized and notified him that I would look into his situationhe told me the item was priceless and he would accept nothing less than replacement of his itemI told him of our procedures and that I would contact the client that moved on his truck that afternoonI did speak with that client, she did not she the item in question on the truck when my men arrived and the truck was empty when we leftI contacted Mr*** and advised him of the results of my callI again apologized to him told him that I would email a claims packetHe would need to fill out the claims packet and submit back to me and we would be glad to come to a settlementI also notified him that if he truly thought the item was missing to please file a police report and we would gladly cooperate with the investigationI have not received the claim form as yetI have left Mr*** another message today in an effort to resolve his complaintI truly do not believe my men took his item, but want to find a way to make him a satisfied customer.Thank you,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update
it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Jane P***

We look forward to resolving this customer, thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This is in response to All My Sons Moving (referred to as AMS in the text) in Phoenix ArizonaI would like to refute a few statements made by *** *** in his initial message:“We quoted the moved based upon the information provided by Mrs*** over the phoneWhen my crew arrived there was significantly more to move than expected.”Response: I spoke to *** (an employee of AMS) on the phone when I requested the quoteI told him we had a lot of books and items and told him the best thing to do would be to take what I was estimating and double that numberI relied on this company because they were MOVERS to be able to accurately estimate the amount of itemsThe fact that they did not confirm the amounts is not something I will not be held accountable forIt is the responsibility of the moving company to ensure that they are able to fulfill the contract we agreed to, not mine “My initial crew left the packing materials they brought for the second crew to be able to pack.”Response: The initial crew left many small boxes and a few wardrobe boxesThey also left some paperNo blankets were leftWhen the new crew arrived on Sunday to pack, they looked at what was left and said, “We have no packing materials in the truck”As the first individual started packing the dishes and glassware, he said to me, “I don’t think I have enough paper for everything”I found some old plate padding that I had used when I first moved in for him to useMy paintings were stacked in the truck without any padding or blankets between them because there were no moving blankets to useTo help expedite the move, I personally packed up our entry way closet and one of our bathroom closetsThese items made it okBecause there was not enough packing material, our items were brokenTwo of our paintings were damaged: One was knocked out of its mounting and the other had a broken picture frameThere were not enough packing materials included and the crew stated that when they came in to see what was left. “We have not been paid for that portion of the services yet.”Response: There was no bill submitted at any point for this portion of the servicesI would not pay them anyways because they had already violated the contract when they failed to deliver the items on Friday, May 29th The word “Yet” infers that a bill was submitted for our consideration.“We have been in constant contact with Mr*** in regards to his damages.”Response: This is simply not trueMy husband’s name is not Mr***, it is Mr*** and he started calling AMS June when we first noticed items were damaged and the glass to our china cabinet was missingEach and every time he called, he was told someone would get back to him: no one didMy husband had to call daily to try to get status updates or information from the Phoenix officeEach and every time he identified himself, no one had any idea who he was or why he was callingThis went on until June 20, when we opted to notify our bank that we were disputing the chargeWe received one email from the corporate office with the claims formThe Phoenix Branch never once gave us this information as we tried to resolve this disputeIf there was constant contact, it was because my husband initiated the calls, and not the other way around. “My repair person has been to the home multiple times to repair damaged items and measure the broken glass.”Response: The repair person came out to our home on occasionsThe first time was to assess the damageHe told us that he knew how unresponsive the office was, but he was on our side and would do what he could to expedite the processWe heard nothing until my husband called again to find out the statusThe 2nd time he came out, he fixed a broken plate on our refrigerator and brought what he thought was the missing glass shelf; it wasn’tAgain he told us he was on our side and that he was going to do what he could to facilitate the glassNo word until July when we finally received a call that the glass had been cut and was being returnedThis was after we had disputed the moving costs on our credit card. “Mr*** requested the glass be delivered this week and that has been completed.”Response: My husband Mr***, (and he has stated this to *** multiple times that his name is not ***) did not request the glass be delivered this weekHe requested that it be replaced back in June, when it was clear it had been lostThis was weeks before the glass was done. “I am glad to resolve any other issues if any remain.”Response: There are other issuesWe still have broken items that need to be replacedThis whole experience has been driven by my husband and meThere is absolutely no customer service from management at this facilityThe movers and repair man were helpful and kindIt’s been the actions of the management (particularly *** and ***), that have left me unsatisfiedThere is no proactive attempts to remediate this situation at all whatsoeverAll actions were spurred when my husband calledThe latest attempt to get the glass replaced was my husband calling *** and teller her he would call her every single morning until there was resolutionThis is not, in my opinion, an example of a company that believes in Customer ServiceThis has left me with the impression that the customer service ends once the bill has been paidI made a huge mistake when I paid the bill Friday Night: I should have waited until the remainder of my items were picked up and delivered to my homeAt least that way I could have ensured that the items were in good shape when they brought them inTo insinuate that AMS was not paid for a portion of a bill that was never submitted is, at best insulting. I stand by my previous request and now ask additionally that *** *** apologize for not taking any responsibility for this matterHe has completely passed the buck in this complaintHad he actually taken some responsibility for the long lag times and his team’s inability to plan for a move, I would be less stringentTo insinuate that I somehow did not give an accurate count of my items is an insult to meI hired a moving company because I expected them to be able to move my items safely and securelyI trusted them to pack my items safely and get them there on timeThey failed in at least of those expectationsBecause they do this all the time, I would expect them to be able to accurately assess what was neededAMS did notFor the same reason I expected that my items would arrive safely and within the specified time frameAMS did not do that either Then when a remedy was requested by my husband it took AMS weeks to respond, and that was because my husband called on a daily basisFinally, to then insinuate that I deliberately did not pay an additional amount for the Sunday delivery is insultingThat was never submitted to me to pay If I do not get the settlement I requested, I can live with thatI do not think however, that AMS has lived up to the high standards the Revdex.com requires from their members and they should not be accreditedOnce the cash is in hand, they disappear, and do not hold themselves accountable for mistakes. Regards,*** ***

Response- I would like to apologize that we did not meet our customers’ expectations during her relocation with usI would like us to get this resolved, in an effort to put this behind us I am going to offer a 20% discount on the move which is $Attached is the settlement agreement. Thanks and best regards, Ashley HudnallDirector of Customer Care469-461-x