Evergreen Accounting

I did get a business card from Ron C***? in my front door (which is where I left it) Thursday or Friday (4/& 4/28). I was not home the day he stopped by but I will not open the door if someone from that company does come to the door because I am alone and not well. I have slowly been trying to unpack boxes and may still need to pay someone to help me unpack the boxes left here. My feelings in dealing with this company face to face, may or may not have been the correct thing to do but I felt it was the one time "All My Sons" had "reached" out yet I had the feeling since I had told them in writing "contact with "All My Sons" will only be allowed in writing, email or voice mail" and no one had made any contact to see if I was okay even after they had left me high and dry. WOW (I consider this my 2nd warning to all representatives of "All My Sons" not to make physical contact with me again - nor any direct phone calls.) Jeff A*** was who my agreement was made with (in my living room) and to the second day. I hope MrA*** would have forward this information to his co-workers so they all are aware that I am physically not able to handle face to face confrontations nor directly on the phone threats as on the phone had happened when they called their crews off property before they did the unpack part of my move. All My Sons has not made an effort to reach me by mail, email which they have had since before my move. I still believe they owe me not only the cost of the UNPACK to be subtracted from what they think I owe. Not no mention the damage, my physical damages I have dealt with since that horrible day. I apologize for the length of my response of this but want to make sure there is no question of this issue. I would have never had this company in my home had they not given me a Pack, Move, Unpack Quote because of my physical disability. Debra O***###-###-####

I am very sorry for any miscommunication you have experienced from the office, we have a dedicated customer care team that will be happy to help you with your claim. We are available Mon-Fri 9am-6pm CST our phone number is ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
All My Sons Moving responded that only fence panels and a ladder are yet to be delivered; below is a list of items we have not received yet All My Sons Moving loaded these items from our property to be delivered:Craftsman Riding Lawn mower (Craftsman 25 horse power, hydrostatic transmission, 48 inch wide cutting deck, with 3 bin grass collecting system)12 foot extension ladder10 foot step ladderIndustrial strength moving dolly4 boxes of ceramic floor tile 3 ft high ceramic amphora outdoor vase3 gallon SOLO back pack sprayerQty 4: custom made, 16ft long by 5 ft high, heavy gauge, welded grid livestock panels with assembly hardwareQty 2: custom made, 14ft long by 5 ft high panels  with gates, heavy guage, welded grid livestock panels with assembly hardwareIn regards to the load being overweight; it was the estimate given to us by All My Sons Moving company that listed the delivery date of 5/9-5/19 and a representative from All My Sons Moving Co. ( [redacted]) had seen all our items to be shipped when the price and delivery dates were given.  Our price of $7,615.46,was paid in full per the contract on 5/19/2015, and now (2 months later) we have not received our shipment, yet full payment was collected.Lastly, we have not submitted the damage complaint form as not all our items have been delivered and are awaiting to complete and submit the damage complaint form when all items have been delivered.
Regards,
[redacted]

I am sorry that Mr. and Mrs. [redacted] are not satisfied with our service. We quoted the moved based upon the information provided by Mrs. [redacted] over the phone. When my crew arrived there was significantly more to move than expected. We spoke with them that morning that it would be best to load the truck...

with as many items as possible and we would have to pick up the remaining items before Sunday, because the lost possession of the home. My initial crew left the packing materials they brought for the second crew to be able to pack. My second crew arrived Sunday to load the remaining items. we delivered those items Sunday evening. We have not been paid for that portion of the services yet.We have been in constant contact with Mr. [redacted] in regards to his damages. My repair person has been to the home multiple times to repair damaged items and measure the broken glass. Mr. [redacted] requested the glass be delivered this week and that has been completed. I am glad to resolve any other issues if any remain.[redacted]

Response- I would like to apologize that we did not meet our customers’ expectations during her relocation with us. I would like us to get this resolved, in an effort to put this behind us I am going to offer a 20% discount on the move which is $569.00. Attached is the settlement agreement. Thanks and best regards,Ashley H[redacted]Director of Customer Care###-###-####

We sent a settlement agreement based on the legal liability signed by the customer on the moving contract for service which is $0.60 per pound per article. We will consider this a written refusal, the claim will be brought to the claims review board and a determination will be made if an increase...

will be offered above and beyond the contractual liability.

Good morning, per the notes in the system it states that your items have been repaired. I apologize if there is a disconnect, will you please call Ron C[redacted] at ###-###-#### for clarification on the repairs.

Tell us why here...We certainly apologize to [redacted] for any misunderstanding during her move. We did have our salesman, Jeff A[redacted] meet with her and provide a non binding quote for packing and moving services. Unpacking was not part of the quote, but could be added at an additional hourly rate. I have...

attached correspondence showing the non binding estimate, a couple of emails from [redacted] to Ron C[redacted] in regards to her deposit and an invoice for a balance due. No one has threatened, but we do deserve payment for our services rendered. We will pursue all legal remedies to collect the balance due as the moving services have been provided.We have made multiple calls and emails in an effort to resolve Debra's complaint from the move. The General Manager, Ron C[redacted] even went to her home with no response. We are willing to step up and address any damage concerns [redacted] has from her move once her bill is paid.

It is our understand that this situation has been resolved, is this correct?

Alfonso advised me that he would only charge me the two hour minimum which is...

what I paid.  The two men that moved my furniture even commented that my boyfriend and I were getting a great deal. There was no conversation around owing a balance. When Alfonso called me, he asked me to meet him half way and tried to threaten me. I paid what Alfonso advised me to pay on the day of the move. He said I will only charge you the two hour minimum even if it takes longer. I am not responsible for the charges they are asking for. If the movers felt the move would take longer, they should have told Alfonso that it would.

We have been in contact with [redacted] and [redacted] in regards to the overflow items unable to fit on the initial shipment to their North Carolina home. Their shipment came in overweight and we are not able to transit more than the legal weight on any of our trucks. We have 6 Pieces of...

fence and 2 ladders yet to deliver. The items are loaded on a truck and headed in their direction. I notified [redacted] of this once the truck was loaded. [redacted] did contact us in regards to her claim on June 3, 2015. A claims packet was mailed to her home on June 4, 2015. We have not received her completed claims packet to date. Once we receive the list of damaged items, we will be glad to work a settlement out. I truly apologize for the delay, but we cannot have more weight on the trucks than legally allowed.Thank you,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

God morning, as stated and agreed upon on the settlement agreement, we have 30 days to process all checks, Ms. [redacted] check will be processed and mailed according to the terms of the agreement. We are sorry for any misunderstanding and we assure our customer that the check will be processed in...

timely manner.

Thank you, will you please call Ron C[redacted] for further information, we are here to help!

I am unable to view the response to this claim from All My Sons Moving & Storage of PhoenixThis complain is a follow-up to my previous complaint #[redacted]. As of today, 11/29/2016, my glass-coffee table which was damage during the delivery on...

06/28/2017 is still at your warehouse facility -[redacted]. Due to a lack of miscommunication between Ron, Celeste, Robert and myself this matter was never resolved as you stated in complaint #[redacted]. Additionally, no attempts were ever made to deliver the table. Robert, your Operations Manager, on the day of the delivery called me explaining that Celeste did not do a good job with repairing the table and as a result there were air-bubbles on top of the ring between the ring and glass. Robert insisted that I give him a second-chance to repair the table. Based on his research, he mentioned that the air-bubbles were caused by Celeste ordering the wrong parts. Instead of using a steel ring she opted for an aluminum ring. Robert further told me that he was in contact with [redacted] Furniture to see if they could order the replacement parts. Additionally, Robert mentioned he has a contact at Glass Doctor in Tempe that can order a new glass and repair the table. Also, he mentioned that his next-door neighbor owns a wielding shop in Avondale/Goodyear that can make the identical rings from the original table. After working with him for over three-weeks, on 11/12, he told me that he was unsuccessful in repairing the glass-coffee table and ran into the same issue as Celeste has originally faced when repairing the table. Since 11/12/2016, I have not been able to get in contact with Robert . Robert has been ignoring my calls and text messages. I have been unable to leave messages for him as his mailbox is full.Celeste did not keep her word as she stated in the letter and has not followed up on this matter. In her letter, she wrote "...we will work diligently to resolve any issues or damages occurred from your move as well as getting the glass from your table made to the specifications you have given." Based on her commitment and Ron’s vmail, I made the full payment of the move. It’s now 5-months, I lost the 90-day period because Celeste did not resolve the glass-coffee table in a timely fashion. I absorbed that cost and now I do not have a coffee table. The damage to the glass-coffee table was not a result of my packing. The lead professional mover made the decision to move it as is and not disassembly the table. Even your fuel supervisor said that this incident could have been avoid if the movers would have properly disassembly the table. By keeping the table in one-piece, the table broke because of the friction during the move. I would appreciate if you could please look into matter.

We are very sorry for the confusion a refund has been issued to your card ending in 3468, please allow 5-10 business days for the transaction to appear on your end.

Good morning, I am very sorry to hear we caused damages during your move, it appears you have been in contact with the local office and not the Customer Care Team, the Customer Care Team is a dedicated team of individuals that handles damaged claims, we would like to get you resolved as quickly as...

possible, please call us at [redacted] again I sincerely apologize for the damages and the delay in getting them addressed, we are here to help and we look forward to hearing from you soon, our office is open from 8am-6pm CST. THANK YOU.

We are very sorry, we fully admit that this should have been a simple fix and it has turned into way more than that, the table continues to bubble due to the metal and glass touching. We are diligently working to have this corrected and we want a satisfied customer that is our goal and our intention, we appreciate you working with us, please feel free to call us at [redacted]. So we can communicate with you exactly what we are doing to get this taken care of for you.